Snapdeal.com Complaints & Reviews

Snapdeal.com — Refund of Money
R
rahipink
from Ahmedabad, Gujarat
Oct 29, 2021
Mark as Resolved

I would like to inform that I have ordered 02 Nos. of Lehnga Chola on the 19th of October, 2021 online from this Company for my Daughter who is aged about 10-12 Yrs. and while ordering the same by mistake I have ordered the smaller Size which was for 4-5 Yrs of Girls, so when I noticed the same I immediately applied for the cancellation process and also the company website showed that your order is cancelled and refund will be made to you within the next 7-10 days, I have made the payment through Net Banking.
I am very much surprised to check my Account that till date that is today on 29th October, 2021 my refund of Rs 539 /- for Order ID: [protected] and Rs 539 for the same Order ID has not been initiated .
Also I would like to inform that the Customer Care No. of this Company is of no use there is no option for the refund history they say to only visit their website, where it is always written that the payment has initiated. If contact the customer care they ask for Regd. Mobile No and then no reply.
All these has caused a great loss of work, time and mental torture. I therefore request you to please help me to get my refund of Total sum of Rs. 1, 078/-
Thanks
Rahul
MOB: [protected]

I would like to inform that I have ordered 02 Nos. of Lehnga Chola on the 19th of October, 2021 online from this Company for my Daughter who is aged about 10-12 Yrs. and while ordering the same by mistake I have ordered the smaller Size which was for 4-5 Yrs of Girls, so when I noticed the same I immediately applied for the cancellation process and also the company website showed that your order is cancelled and refund will be made to you within the next 7-10 days, I have made the payment through Net Banking.
I am very much surprised to check my Account that till date that is today on 29th October, 2021 my refund of Rs 539 /- for Order ID: [protected] and Rs 539 for the same Order ID has not been initiated .
Also I would like to inform that the Customer Care No. of this Company is of no use there is no option for the refund history they say to only visit their website, where it is always written that the payment has initiated. If contact the customer care they ask for Regd. Mobile No and then no reply.
All these has caused a great loss of work, time and mental torture. I therefore request you to please help me to get my refund of Total sum of Rs. 1, 078/-
Thanks
Rahul
MOB: [protected]

I had ordered wallets with 3 quantity in single order but i have recieved only 1 quantity with amount being charged for 3. When i tried to return the product, they asked to return 3 quantity which is actually not delivered and said amount will be refunded of only one. Thus is worst experience I have from any online shopping application and snapdeal truly should not be such irresponsible and unhelpful.

I had returned 2* 3 window curtain curtains. However I just got refund for only one curtain. And for another is now showing as reschedule pickup.

I haven’t received my product it’s been four days but it shows it is delivered and I am trying daily to speak with customer service they are deliberately ending the call

I ordered blue denim jacket but receive black.i file complaint and its also created return request but curior boy denied to take the parcel and said that its not match on picture

Order no - [protected]

I have been cheated not once but twice. They send fake clothing, apparel and pirated copies of the books ordered. The worst case is now they are not returning the goods and refunding the money. They are replacing the goods with faulty goods continuously. This company should be banned.

My prepaid product is delivered in maharastra instead of andaman nicobar

The above mentioned product had been ordered on 29 th September, 2021. The order was supposed to be delivered by designated delivery boy, JAYANTA MONDAL. However, it has not yet been delivered to me.
From the tracking details it has revealed that the courior has attempted to deliver the consignment on 9th, 10th, 11th, 20th October but was unsuccessful due to non availability of customer. It is not known on what basis the courier Jayanta Mondal has reported such, as I was always available in my registered address. In this context, I take liberty to inform you that over telephone, Jayanta Mondal has stated that, he is not attached with Snapdeal/courier at present. Hence, it is not his duty to deliver the item.
It is therefore requested to enquire the matter with great sense and sort out the problem immediately so that I can get my item at the earliest.
Hope that the renowned seller like Snapdeal will give justice to the customer's grievances.
With regards,
Shampa Das

Different product received too small size we have talked to snap deal customer service executive for product refund process but may executive ignore my refund process request.we are lost my amount . So please request you to pick up you material and refund process of my amount.

Product name: Introduction to Algorithms 3rd Edition
Order Id: [protected]
I have ordered this book on 11/oct/2021 and received a sapiens novel in the package instead of my original product. On scheduling the replacement of my order, the courier person denied to take it back as they are not having any updated information about the wrong item received. Then after I talked to their customer service agent, who assured me that my product will be picked up within 2-3 days also rescheduled my replacement. As I provided them with the wrong product photo, neither the pick up done, nor the courier person is having information yet. Also, without my concern, my replacement request is being closed by the company. It’s my hi le request to take back your wrong product and deliver the original product that I ordered as soon as possible, as I facing a lot of issue due to the company’s unavoidable mistake.

I ordered a product from snapdeal but as I didn't like it I returned it and now on snapdeal website it says I cancelled my order.

It's almost like 1 month since I returned the order but still didn't get Refund.

I also provided last four digit of invoice number at the time of providing refund details.

And I can't even able to contact them on any way neither by Mobile nor by Whatsapp.

Please help

My order status I want to create return request but my return request closed. Please help me

Dear Team,

My name is Abhimanyu and I love in delhi.

Actually I need some money to pay my Emi's that's why I was check online some platform to make money and I got details of you. I got one person from your organization and her name is Ali and her contact no is
+[protected].

She is guiding me to help merchant to complete his orders to get rewards like 10% 20% and 30% .

I followed the process and I get 2 completed widhrawals.

Than 3rd time website showing to complete 3 transactions for widhrawals ..

So that I will completed 3 orders then your executive Ms. Ali said you need to completed 4th transaction for widhrawals.

Your system totally misguiding me system showing to complete only 3 and after making payment your team said to completed 4th order but not told me before time.

Please help me out.

site is

http://snapdeal9.com/pages/register/register?pcode=s35r

Total order amount sent. - rs. 15, 710 /-

Attached screenshot for payments and website details.

I had made a payment of Rs 775/= at 10.54 pm yesterday through paytm UPI .
But so far I have not got order no. confirmed inspite of repeated whatsapp chats on snapdeals whatsapp helpline number.
The order is shown as cancelled 3 times in their website page and requesting me to pay again.
I am put at great loss for such callousness by snapdeal.com.
I am anticipating immediate refund
Regards
sriibabu

Hi.l, D K Mehta had ordered a Ear Earbuds with Mic bluetooth vide suborder Id: [protected] on 05 Aug 2021. I was called by delivering boy on 09 Aug 2021 for the product but I was out of Mumbai that's. Why I couldn't recieved the product. Yesterday I noticed while checking my snapdeal profile. that showing item has been delivered to customer. But scenerio is just opposite. Item is not received physically but in paper or message already delivered what a nonsense.
Please find the status of my product which was ordered by me

I had ordered a shoe(labin sneakers *white* casual shoes) the photograph of which i have attaches with the mail but I recieved an another fake *black* shoe the photo of which also have been attached.After requesting return of the product, the staff who came told that the return request cannot be processed because those are not the same shoes which is exactly my issue. So please contact me and do the needfull to rectify my issue.

Yours faithfully
Ashkar
+[protected]

Ordered John leather sandals size 8 Price was Rs 725/=it was loose. Got it replaced by size 7 .It was tight. Returned it and refunded Rs 699 instead of 725/=Balance Rs 125 has not been refunded.

Dear Sir

1. Why you cancel my order without my permission

2. My amount is not credited in my account.

You lost one regular customer!!!

Red Chief Olive Casual Shoes

Order No.
[protected]

Date 4/10/2021

Upset Customer

Virender Kumar

On 06th October 2021, I placed an order for 2 Edifier Black Nylon Casual Belt( Rs 249 for each piece so Rs 498 for both) and according Snapdeal the packaging and delivery of both the belts will be done simultaneously. On the 11th October 2021, I received the parcel from the Blue dart courier service (AWB#[protected]) . I asked the delivery man that is the parcel containing two belts or one and he said there are two, moreover on the box also there was written that the price of the package is Rs 498, so I paid the bill via Google pay (UPI transaction ID[protected] to Anas Bogal. On opening the box, there was only one belt available.

Then I register a complain regarding the issue on the same day, while registering for the return the snapdeal shows that both the items are differently ordered and I need to separately register for the pickups.

Second morning (12th October 2021), the delivery man came to take the pickup and said me that he is from DLHVRY service. And took the box that was delivered and gave me a small sticker in return and he told be that your one item that is the missing item will given the status as UNSUCCESSFUL due to missing so he cannot confirm the status. Moreover, after some time I received the return money in my bank account of Rs 249 on one belt that the pickup man took away. But the second belt money is still pending and showing to reschedule the pickup. But I don't have any box or belt to return then how can I return anything.

Contacting the agent who took the pickup, he told me I need to submit 2 boxes but received only 1 so he cannot submit the success ticket in his tickets.

According to me, this is a fraud done by the snapdeal company of earning more money from the customers who order 2 or 3 items together.

Moreover, I have attached the related screenshots of the google pay transaction, delivery, pickup and snapdeal page.