Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 54%
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10989
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
54%
Complaints
10989
Pending
4420
Resolved
4859
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3218)

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Snapdeal.com Complaints & Reviews

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Snapdeal.com — Pending Pickup [Resolved]

 Smitablossom on Aug 19, 2016
Order ID: [protected]
Placed on: 21 Jul, 2016
Reference number: 27094556

I got this product on 25th july nput return order on 29th .
No person came for pickup from the date i placed return order. Its been so long, every second day i get calls & msg from snapdeal for pickup confirmation but no one comes and they are saying pickup fails, I am attaching file also for your reference. I am a regular customer and want my refund to order different size from snapdeal, as the given size is too small for me. Because of this wired experience i don't feel like shopping from...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — Wrong product delivery [Resolved]

 ramesh sabs on Aug 18, 2016
I was ordered titan women's watch but snapdeal dispatched water purifier. I raised 2 time replacement call and 3 times called to customer care. Every body saying that 'no need to worry, I will take carepersonally and resolve the issue' . One time courier guy came and he denied the pick up because of product name missmatch. Please advise me how to get my product back or refund the mony...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — Order no 14701628055

 tina chopra on Aug 18, 2016
I have ordered a jumpsuit and payed already in advance by net banking still I didn't received goods its next day delivery
What is advantage of paying in advance than...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — Does not deliver properly and bad behaviour with customer [Resolved]

 Sourav-Ghosh on Aug 18, 2016
I can't return my product they said they will take it today 3pm but when i call them they said they dont get any return from company what is it...?
Time to deliver they taka your product in 10 min or we will canceled it and take it or get lost what types of manner is it
Ome times they behave like we came to beg i want my product back & also money back right...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — About not getting bike sticker with Samsung galaxy J3

 dineshgaur775 on Aug 18, 2016
I did not get bike sticker with my Samsung galaxy j3....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — Asus zenfone max 32gb black colour

 sweatbank on Aug 18, 2016
I hv ordered asus zenfone max 32gb ram black colour mobile in your snapdeal but you revised the date two time but it is not delivered yet. id no.[protected]. try to deliver quickly...
Complaint comments  Read comments Complaint category Mobile Service Providers

Snapdeal.com — Arsalan stylish 12 inch black pumpkin with crystal to refund [Resolved]

 Sufiyan03 on Aug 18, 2016
I order the above item and I didn't like the item and within 2 day I order for the refund but the courier didn't came to take the item and I didn't get the money and now message came from Snapdeal that the order I cancel is close and didn't be return and they says that they call me twice . I am agree that they call me twice but the sound was not clear and I ask him to call again but they didn't call back. So what I do because I don't like the item. My order Id is [protected] and my refund no is 27637942. So please inform me as soon as possible, my no is [protected]...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — Complaint [Resolved]

 yami005 on Aug 18, 2016
Hi,

I have ordered on snapdeal on 20th july 2016 and on 30th july morning i get message saying the product has been delivered. Well in real there was no communication has been made regarding the delivery of the product and didn't receive the product. The product cost is just 120 rp. Today it's 18th august 2016 and i still get response from snapdeal agents saying wait for 5 business days we will refund or deliver you the product. I have reported this issue on 30th july and till date i didn't get my money refunded nor i got the product. I spent lot of money and time...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — Product not delivered [Resolved]

 parveensagu on Aug 18, 2016
I placed the order mofi flip cover for huawei honor holly 2 plus - black order id : [protected] and estimated delivery by: 19 aug, 2016 but the courier service says the delivery address is out of delivery area but i was picked another product with the same address order id: [protected] placed on 10 aug, 2016 delivered on: 12 aug, 2016 columbus running sports shoes...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — Regarding refund of a product

 hajara on Aug 18, 2016
I purchased a tab which costs 1999 from snapdeal on april of this year. I received the product which is not satisfactory and I returned it.till now I didn't received the refund amount as I was not having a good knowledge about refund..can y you make the refund now. My contact number is [protected].plz contact me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — Item not delivered since long long time gone [Resolved]

 shingalashailesh on Aug 18, 2016
Hi,

I have ordered xiaomi redmi note 3 tempered glass screen guard (order id: [protected]) by prixcracker from snapdeal on 28/07/2016, they send wrong and damaged product, i have returned product but they still not have send back new product, so many times i called but they do not have any answer and telling we will get back to you within 24 hours, our team will contact to you, but nobody after that contacted,

According to snapdeal they send item by vulcan courier, they have one number which is not working at all (+[protected], more than 15 days over, i have...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — About invoice of supplied product

 bunty bhau on Aug 18, 2016
Kindly provide me invoice soft copy of product supplied by you having order id-[protected] which was not sent at the time of product delivery.

I have a need of that invoice because it having function problems.

Please mail me at earliest, on my email address....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — New mi note 3 bought from snapdeal got non-functional in 1 day and they are not taking it back [Resolved]

 akhilviswanadhan on Aug 18, 2016
I bought a new mi note 3 phone from snapdel, and paid rs.11999.
The phone is non-functional (Not turning on) after 1 day of usage.
I have raised a replacement request since snapdeal says they have a trust pay system and resolve issue in just 7 working days.

After registering my replacement request snapdel mailed me to visit a service center and get a service letter from them. (See how disappointed i am, i bought a phone and for replacing it i have to travel a lot, my valuable time is wasted)
I have visited the service center snapdel suggested. The service center...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — Aquaguard water purifier return request is pending [Resolved]

 atulmugale on Aug 18, 2016
Dear team,
I fired return request (With ticket id[protected] for product "aquagrand water purifier" (With suborder id-[protected]) and was order from snapdeal app. At 08 aug 16 but still no any action/call received from snapdeal..in short picked up request is pending from snapdeal end.
Now i am trying to fire again same return request but snapdeal application not allowing to do that..
And i already mailed at "writetous@snapdeal.com"
Plz do needful.
Kindly arrange return request as soon as possible..
(Loving oline shopping from snapdeal)...

Atul...
Complaint comments  Read comments Complaint category Home & Garden

Snapdeal.com — Claim warranty for dlink router invoice number : s0473f/16-17/2694 [Resolved]

 kaishhussain on Aug 17, 2016
My router is not working i have called to the dlink call center and they said i to visit thane for service center, now you tell me i live mumbai and i have to go thane for repair. Please provide the solution or send a executive to collect router and replace with new one. I really frustrated from last one month.

Please contact me on onedmillion@gmail.com or call on [protected].

Details of invoice:

Retail invoice
Invoice number : s0473f/16-17/2694 invoice date : 09-may-2016

Seller buyer

I-blue solutions pvt. Ltd.-mum-vul
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — Return problem

 vrssrparmeswararao on Aug 17, 2016
I had placed my order on 24 june 2016 - ambrane power bank
i had recieved my order on 30 june 2016
and i kept for return request on 2 july
but still now they had not came to take product
my Order ID: [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — No pickup getting done for refund [Resolved]

 Tathagata Saha on Aug 17, 2016
Order no. [protected] is not getting picked up for refund. It's been more than a week and a half, they are keeping on rescheduling the date but never getting picked.

Customer care people are also not helpful. They are unable to commit on a date for pickup. They call regularly and say they are checking with logistics.

The website is also not good since it is not allowing to complain about the delay in pickup related to order refund.

Every day we are getting sms saying that pickup will be done today but at the end of the day we get another sms saying...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — Bad behaviour [Resolved]

 gabruaju on Aug 17, 2016
Sir snapdeal service is worst service i never hear before. But i recognise my philips trimmer delivery date is 12 -16aug this is also bit late but i never meet my order till now but my order came in my city on 12 aug . I tried their phone but they always ignor e me and tell that u will recieve ur delivery and asking that u came to office and this not their duty to deliver upto date ......
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal — Oriflame tend [Resolved]

 Anindita Kar on Aug 17, 2016
Mujhe ab rak nhi mila mera product. Aaj mil jayga kal mil jayga bolte he aap log mein apni.important kaam chhod k ghar pe bethi hu product k liyr aur kab tak wait karna padega Mujhe, Mujhe kya milega meri cheez ya phir nhi milega
milega? Boldo aap log to fir mein aapne kaam.me nikal sakti huu na, ye kaisa mazak hein, ya phir Mujhe Bol do mein jaake Le ke aaungi apni cheez...
Complaint comments  Read comments Complaint category Cosmetics

Snapdeal.com — Snapdeal declined to refund my money [Resolved]

 aas1983 on Aug 17, 2016
I got my order (order id: [protected]) placed on 28 jul, 2016 prestige akh 900 cb kitchen hood (price-rs14300) on 30th july. it's size is big. upon received, i opened the top carton i found that it is different than what i orderd. then i covered it as it was. i applied for return/refund. product picked up by jv express courier on 3rd august. the courier guy tore the carton covers for checking & took the product. i shared the courier details with snapdeal on 6th august. till date, after so many times giving me false committment, they told me that they would not refund my money. they even told me...
Complaint comments  Read comments [1]Complaint category Appliances

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