Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 58%
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11260
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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+91 92 1269 2126  [Customer Care]
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
58%
Complaints
11260
Pending
4125
Resolved
5495
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com Complaints & Reviews

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Snapdeal — Returned but not replaced [Resolved]

 ankitsingh chauhan
I got my product nova trimmer on 6th october but it never worked i applied for a replacement, they taken back the product but after someday they closed the request by saying that we have done quality check and it didnot meet our requirements and send back my product.I feel cheated since product is not in working condition wht i will do with that.My money lost...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — Product [Resolved]

 manjeet29
Order id: [protected]
I have ordered prestige iris 750 watt mixer juicer on 3rd october 2016 but still item is showing somewhere with vulcan in white field. It has been more than 10 days now an i am yet to receive any update on my product. Pathetic service by snapdeal and vulcan.
Show some business etiquette, you don't deliver the products on time and run a business saying unbox diwali. Please help me out in getting my item...
Complaint comments  Read comments Complaint category Electronics & Appliances

Snapdeal.com — Portronics Arrow Wireless Mouse Blue [Resolved]

 Dr. D. N. Hazarika
Sir,
Few minutes back, I received the packet containing the mouse. But I astonished to find that though I placed order and paid for 2 (two) mouse of Portronics Arrow Wireless Mouse Blue, I found only one in the packet. I am enclosing herewith the Retail invoice where it has been clearly mentioned about the prices of two mouses.
I request you kindly to make an inquiry so that my paid amount is not wasted.
Thanking you
Dr. D. N. Hazarika
College of Agriculture
Biswanath Chariali-784176
Assam
Ph: [protected]...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — Rifund my payment

 laxmeenaraayan meena
दिनांक 29.09.2016 को माइक्रो मेक्स मोबाइल ऑनलाइन ऑर्डर किया था Expendabl not sopport के कारण दिनांक 03.10.2016 ऑर्डर केन्सिल करके डिलिवरी नही ली । इसके बाबजूद आज दिनांक 14.10.2016 तक भी रू 6489/- का मुझे भुगतान नही किया गया है ।...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — Wrong product received and not replacing (snapdeal) [Resolved]

 usvasu10
Dear team

I have ordered - (gillette mach3 super saver pack 8 cartridges with free gel 70g) from snapdeal order no - (fcdl2502743) awb no-s[protected] but they delivered night vision frame and when i updated them on phone call. they are not saying that can not replace as per policy.
They are making fool to customer by wrong delivery....
Complaint comments  Read comments Complaint category Other

Snapdeal.com — Delivery of order id # 15611863789 [Resolved]

 MRS KALI PAL
I had placed my order for purchase of a pair of 'lancer gray cricket shoes, size 10'. I had already paid up online and snapdeal order #[protected] was confirmed. Snapdeal had confirmed expected delivery between 11 oct. To 15 oct. Courier bluedart confirmed on 06 oct. By sms that snapdeal order #[protected] & bluedart #[protected] will be delivered on 12 oct, but today is 14 oct & i haven't received my order yet. Please advise urgently....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — Not delivering the product ordered from snapdeal. [Resolved]

 Mohammed Irfan Namakwala
Hi sir,
I have ordered an samsung j3 phone worth 8000 from snapdeal on 6th of oct and which is not delivered to me till date. Actually the product is at my city ware house via xpressbees courier and this expressbees is not delivering it.
I request you to please cancel all license of this xpressbees courir. They dont even have there office in our city. This xpress bees courier is pathetic. Didnt expected this kind service from snapdeal.

I request you to kindly look into the matter....
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — Shattered tv recieved [Resolved]

 himi26
Hi,
Ordered tv of #45k and just recieved a shattered tv are these online companies fooling people especially #snapdeal order id :[protected] and the courier company arranged for pickup dosen't even exist in my city, only god and snapdeal knows what will happen.
Avoid buying anything from these online merchants guys!!
Cc number is pathetic and ivr is repetative. This is how these companies fool people and now nobody is replying me back in there facebook page they write it to be very responsive but it's been 24hrs, i guess they might be too busy in fooling other people....
Complaint comments  Read comments Complaint category TVs

Snapdeal.com — Phone received with brand seal tampered [Resolved]

 gmail6699
I had received this phone with Nokia brand seal tampered, immediately after receiving the phone I placed a replacement request on Snapdeal. After a few hours, I recevied a phone call from one of the Snapdeal advisors and I discuused the tampered seal issue with him. After having the discussion, he scheduled the pick up for my phone and the phone got picked up next day. Now the status of my case is "Quality checked failed. Returned item will be sent back to you". This is something pathetic and unprofessional, I paid for a brand new phone then why should I accept a faulty or refurbished phone. I received...
Complaint comments  Read comments Complaint category Mobile Handsets

Snapdeal.com — Never delivered order on time [Resolved]

 vipinmundra
From last 6-7 days my order status showing mumbai
Pallete ready for delivery but still i didn't received that item.

Order date : 05.10.2016

And there delivery timing is also too much they used to took 10 days for every order.

And they used worst courier services where exactly we cant able to track order properly and cant contact to them also.

I already submitted request online reference number is 32323476 before 24 hours but still i didn't get any feedback from there side.

My contact number :- [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — Order not delivered to me yet! [Resolved]

 Pankurocks90
Hi,

This is in regards with order no. [protected] for Philips in ear earphones.

I ordered the above mentioned product on 05th Oct'16 and today is 10th day but my order is still not reach at my place within their standard delivery time i.e. 4-5 days and not even they gave me any update on this latency.

Only I had received a call from the courier service to confirm the time of delivery then I confirmed but if we talk about delivery time I had mentioned it also in my order but don't know where the problem is?

As I checked that the expected...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — Money not refunded [Resolved]

 priti_singh
Order Id: [protected]

This is my 2nd complaint in a row.
Am yet to get my money back in my bank account.
I cancelled the above product on 9 october but i havenot got my money back within 4 business days.
My other product ie. Colorbar nail polish remover was not cancelled by them yet i got an email saying that it has been cancelled and the money has been refunded but last night i again got a msg that the product was cancelled and money has been refunded.
How many times my product was cancelled and money was refunded?
Its better to order cash on delivery.
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — Used product was sent to me and replacement was rejected for the same and i was blamed for the seller mistake.Order ID: 15487516216 [Resolved]

 udaykg
I have a purchased a mobile phone from the Snapdeal Company amounting to Rs 4444/- via Debit card payment option.

Although the amount is low but the fraud is bigger.

Order ID: [protected] (1 Item) DETAILS
Placed on 02 Oct, 2016

When the parcel came, I accepted the parcel on 4th October 2016.

To my utter astonishment, when I opened the parcel, i found the internal packaging to tampered & change as some one has already opened the sealed package and change the device in it. The condition of the phone was like refurbish one.
I...
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal — Order id: - 15333920330: neither the refund given nor the returned item sent back even after endless mails to higher most officials of snapdeal

 nehagarch
Hello, i am neha gupta. my mobile no is: - [protected], e mail id: - neehar1@protonmail.com & my order no is - [protected]. this order was for asus best external portable dvd writer/burner sdrw-08d2s-u lite for laptop/ desktop. not only was this product faulty but was different from it's description. after sending them endless mails, they only informed me that my request for refund would not be processed. also they didn't even send me the returned item back to me & instead kept it with themselves. before that they even sent me a mail that quality check failed & returned item...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — Order id: 15799321098, placed on 09 oct, 2016 [Resolved]

 Ganesh Pilankar
I have issue with snapdeal courier partner xpress bees, they are trying to fool people. I have placed an order and now its cancel/refunded by snapdeal as courier person was not able to deliver. Here i would like to highlight is that the courier company is fooling the customer as they never visited my office for delivery. On the contarary they are claiming that i was unavailable at office.
I have called xpress bees call centre and told the office timing, they assured me that they will deliver the product on given time. Snapdeal is also fooling people by giving vouchers in short they just...
Complaint comments  Read comments Complaint category Other

Snapdeal.com — Product not delivered and cancelled. [Resolved]

 mahesh.ashalli
I hv placed a order [protected] on 06/10/16, after few days i received msg from snap deal saying that delivery attempt is failed twice. But nobody contacted me regarding delivery. On 13/10/16 snap deal contacted me from[protected] for delivery but that person went to wrong address by mistake and confirmed that he will deliver it on 14/10/16. But on 14/10/16 i received a msg saying that order is cancelled due to delivery attempt is failed. Worst customer service and fake order status....
Complaint comments  Read comments Complaint category Online Shopping

Snapdeal.com — Wallet [Resolved]

 Ramesh Karnam
Wheni buy a walllet for 601 rupees in your snapdeal in dussera offers now the same product shows price 450 rupees .means i lost 150 rupees .worst senario when compared to amazon it will give coupons for reduced price item.from now onwards i will not any item in snapdeal.and i will spread it on all social media .you promoting snapdeal by unboxing happiness.its unboxing the bloody damn shit....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal.com — I am complaining about refund my money back [Resolved]

 Sahil Singh
I order this product (ad-net patch cord cat5 network cable 15 mtr).
This product delivered to me and i want more long cable thats why i deciced to return this order. the product is returned 6th of october. but my money is not refunded till 13th of october. snapdeal getting no responss to me. please get my money back
Order id: [protected]...
Complaint comments  Read comments Complaint category Computers & Accessories

Snapdeal.com — Order id: 15648665574 (damaged product delivered, snapdeal not replacing/returning) [Resolved]

 mayankgupt
Hello Snapdeal Lovers,

This is to share and inform everyone the frustation that I have faced with Snapdeal during the so called "Unbo Diwali Sale" which is all fraud.

Order ID: [protected]

I had ordered birthday gift for my brother-in-law which was a perfume (Davidoff Cool Water Night Dive EDT 125ml for men) from Bangalore which was shipped to Shimla.

The perfume was delivered in a packing without a bubble wrap which is a must for these type of items. When the packing was opened the bottle was broken and the lid of the perfume was inside...
Complaint comments  Read comments Complaint category Cosmetics

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