Snapdeal.com Customer Care
Snapdeal
Customer satisfaction rating: 53%
Submit a Complaint
10705
COMPLAINTS

Snapdeal.com Customer Care

Snapdeal

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Address
238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 11 4637 1100  [Customer Care]
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203
+91 92 1269 2126  [Customer Care]
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783
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Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

Mumbai
203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Chennai
Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Bangalore
Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
53%
Complaints
10705
Pending
4437
Resolved
4574
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Snapdeal.com related photos (3108)

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Snapdeal.com Complaints & Reviews

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Snapdeal — Fake/used product shipped

 sunny.india on Jul 21, 2016
I had purchased a seagate harddisk from snapdeal in feb/2016. (snapdeal shows 3 years warranty on product.)

After the product shipped to me, i had checked for the warranty of the product on seagate portal & status of warranty was "regional warranty restriction".

So, i raised a issue in "snap deal" for a return, after lot of trouble & mis-leading information provided to me (time taken around 1.5 months), one of there customer support executive convenience me that, this is not a problem & that seagate hdd is under warranty for 3 years.
Some how it took a lot of...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Snapdeal.com — Due to the delay of my product

 Santosh Shivakalimath on Jul 21, 2016
It's was not once, it was twice the time the promised date was pushed and i had to stick to snapdeal as your customer care assured me that i will get the product today. And that today came 2 weeks later and when i'm asking for compensation there are no positive response and if i don't get compensation i will have to stop being a loyal customer to snapdeal...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Snapdeal — Warranty issue with seller aavya health & fitness & snap deal

 kumar180nc on Jul 21, 2016
Hi,

My order id: [protected]

I bought fit24 fitness 5 in 1 motorized treadmill with auto incline system on 27th march and you delivered this treadmill on 6th april 2016. before taking this product i had communicated with your executive they told me to your executive will come for installation and after deliver the product i waited 8 -10 days for installation but none of your executive came for installation then again i called for installation then they suggest you have to install by yourself only. then i called to local technician for installation then installed after...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Snapdeal.com — Product not delivered

 lower on Jul 21, 2016
I have booked i kall k88 on 18th July, 2016 but still i have not received the product. I want the compensation for this because this is your fault and i am waiting for 2 days. My order id is [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Snapdeal — Refund of my cancelled order

 Chandan Mehra on Jul 21, 2016
I have ordered in snapdeal, and same day I have cancelled the order, I have done the payment through my debit card of₹450.but now 5 day passes the refund amount is not credited to my account.
Same trouble has been when I order earlier with snapdeal.I am very dissatisfied with snapdeal.
My registered email ritzboys.786@gmail.com.
Contact. [protected]...
Complaint comments  Read comments [2]Complaint category Online Shopping

Snapdeal.com — Product not received

 murthyk on Jul 21, 2016
Ref: My order no: [protected]
I was booked my product on[protected] on Snapdeal online booking.
I have track my order continuously. I found the product to reach my place on[protected] through Ecom Courier. But still in am not receive the product.
Kindly take the Complant and take necessary stepts.

Thanking you...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal.com — Courier boy's irresponsibility

 kunjai on Jul 21, 2016
I am booked a power bank (Intex) through snapdeal.com, on cash delivery with delivery charges, the seller also despatched the item. Now the courier service staff called and talk like they are not responsible to deliver the product at my home in d afternoon... Am a govt employee so dat time only am in home. Dats why am asking him to deliver on th afternoons. He told that if u want to get the product in your time... U should go to shop and purchase from there. Take necessary action against him and make needful to deliver my product...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — Order id: 13987972883 (1 item) details placed on 30 june, not receive

 Rajrishi on Jul 20, 2016
I had placed the above order on 30th june'16 & as per the given details during the booking, product will going to delivered on 7th july'16 but only one phone call i had received that they will delivered on 16th june but yet to receive the goods & there is no communication from any of the marketing people who are responsible to execute the work.
If i considered your services is like this then i am very sorry to say that neither myself go for next purchase nor recommend my family, friend & corporate colleague....
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal — Product not delivered

 Pritam Jaju on Jul 20, 2016
My order number [protected] dated 17 july 2016 for purchasing the subscription of saavn.com and for that i was supposed to receive the email from snapdeal with code details within 2 to 3 hrs after payment was done.

Even after 4 days are over, snapdeal is not able to resolve my issue and asking me to check my spam emails etc, i have checked but i havent received the email details for subscription.

Being pissed off with that, i requested for refund today 20/06/2016, but this is also not getting processed now. They are giving some excuse reason always.

I...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Snapdeal.com — Reverse pickup not done and my money not give back

 naveen161282 on Jul 20, 2016
Dear sir,
I am Naveen order I d [protected]...order place 1 july...no body called me as per comment ...I call 50 to 60 time no response ...and customer care said we can reschedule the pickup...but no body come to my address and not call me...please help...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Snapdeal.com — Order id: 14183453592 - problem in updation of reverse pickup being completed and issue of refund

 azhagi on Jul 20, 2016
Order id: [protected]- problem in updation of reverse pickup being completed and issue of refund
The reverse pickup of the product has been completed by the courier partner gojavas but still the updation about the pickup being done is not yet updated by snapdeal... It is still in the out for pickup stage for days and now showing pickup failed... Kindly update the pickup status as completed and facilitate my refund sooner...
I have attached the proof of #pickup receipt slip given by the courier at the time of pickup... Kindly update it in the system and facilitate my refund sooner...
Complaint comments  Read comments [3]Complaint category Online Shopping

Snapdeal — Inefficient behaviour of the salesboy

 Samyabrata Das on Jul 20, 2016
Can you please check who the salesboy was who delivered order no. [protected] and take some action against him??
He called me once and i was asleep so didnt pick up the call. That locked the door from outside and went away. I had to call my neighbours to open the door from outside. Is this kind of behaviour expected from a salesboy?
I am sure i will never again use snapdeal. And will even discourage others from using it....
Complaint comments  Read comments [2]Complaint category Employees

Snapdeal.com — Product not received

 Shabbir Lokhandwalla on Jul 20, 2016
Booked a mobile phone on the 14th july, was supposed to arrive by the 19th, its the 20th july today and the product has not arrived neither do i have any updates on it. My mobile number is +91 [protected].

When i call the customer care, they say your complaint will be investigated and they will get back to me but no one ever does.

The courier company gojavas is taking me for a ride as well....
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Snapdeal.com — Need my product

 nagappanmca on Jul 20, 2016
Why you are cancelling my order..

Order no.[protected], [protected], [protected]

I ordered the product at the rate of rs.4900.
Now the rate is 7690.

I need my product at the same rate. else credit the difference amount to my snapdeal account. i will re-order.


Otherwise i will take necessary steps to get the product.. i believe that you will deliver the product the product as soon as possible.

Reply me immediately.. i am waiting for your reply and product....
Complaint comments  Read comments [8]Complaint category Electronics & Appliances

Snapdeal.com — Mobile

 James Jawed on Jul 19, 2016
My phone no return for snapdeal company my return register complain date 16 .07. 2016 ...my complain. Not received. Plz pz help me my oder number [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Snapdeal.com — Received incomplete order from snapdeal

 NishaRawat on Jul 19, 2016
My worst experience of online shopping i ever had is with snapdeal... i recommend not to go with snapdeal ever...
Ordered a accoustic guitar of more than 8k but got the product incomplete... logded a complaint but nothing happened, then i dialed for customer care, he ensured me that i ll get all my remaining items soon.. i told him that i bought this for my friends bday.. plz deliver the itmes asap... and i dnt want to return or replace that item as i dnt have enough time that time... he agreed... but i got nothing... i tried again calling them but didnt successful... (worst customer care...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal — Ben 10 omnitrix challenge ver.2 pick up failed

 Samiksha Mhatre on Jul 19, 2016
Hii,
I already complaint about same on 19th july 2016. but no one come from snap deal till date. so i am providing this second complaint details. i have returned my order no [protected] on dated 6th july 2016, which

Falls within 15 days of your return policy. my return request no:30782554.
However, the dispatch partner has not collected the item from my resident
Yet ie 15th july 2016. please make necessary arrangement for collecting the
Item at most by tomorrow. also i tried to contact your office over phone
But no body responded which gives...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Snapdeal — Received damaged piece

 jyothithriveni on Jul 19, 2016
I ordered masterfit black and orange ladder for my bank with order id:[protected] i received damaged piece i made complaints so many times when i called they are telling we will do but i'm not getting any call back regarding my complaint. I ordered cover for iphone but it came for laptop size and problem with ladder also snapdeal is not providing good products... Customer service is too bad i have not faced with any online shopping don't stop with snapdeal...
Complaint comments  Read comments [3]Complaint category Banks

Snapdeal.com — Sir my fault that i did just that from your site to suping the amount of punishment is more than 20, 000.

 Mohammad Nadim on Jul 19, 2016
मैं लोगों को बताना चाहता हूं कि snapdeal मेरी नजर में बहुत ही घटिया साइट हे या फीर ये चिटर हें झूठे हें मेरे पास इतने सारे रिटर्न है जो यह लोग रिसीव नहीं कर रहे अब मेरे पास दो औपशन बचे हैं यातो में इन पर मुकदमा दायर करूं या इनके किसी कोरियर पर्सन...
Complaint comments  Read comments [1]Complaint category Online Shopping

Snapdeal.com — Unable to reschedule the return

 lokendre kanade on Jul 19, 2016
Dear snapdeal team i order woodland shoe from snapdeal on 28/6/16 and recived on 8/7/16 but shoes is different & old used shoes pls reschedule the pick-up as soon as possible Order ID: [protected] (1 Item)...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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