Customer Care
Customer satisfaction rating: 55%
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COMPLAINTS Customer Care


238, 1st Floor, Okhla Industrial Estate, Phase III
New Delhi
New Delhi District
India - 110020

Customer Care Phone Numbers and Contacts

+91 11 4637 1100  [Customer Care]
+91 92 1269 2126  [Customer Care]

Additional info
Jasper Infotech Pvt. Ltd
246, 1st Floor, Phase-III, Okhla Indstl. Area, New Delhi
+91 92 1269 2126

203 II Ecospace II Mogra Village, Old Nagardas Road II, Andheri East II, Mumbai

Nu-Tech Commercial Complex, New No.73, 2nd Floor, Arcot Road, Kodambakkam, Chennai, Tamil Nadu

Fremont Terraces, 3580, Third Floor, 13 G Main Rd., 4th Cross, Indiranagar, 2nd Stage, Bangalore

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am related photos (3322) Complaints & Reviews

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Snapdeal — Z97457236 Return products & Refund [Resolved]

 Dev dev on Sep 12, 2016
I order a Ansh Fashion Combo of Blue slim fit jeans by Snapdeal via using Freecharge balance. But i am satisfied with product. And they say me return item on warehouse of snapdeal by courier. But they are not refunding me my money. Please provide information me about my refund.
Details --
Order Date- 04 aug. 2016
Sub order Id- [protected]
Amount - 900/-
Refund Request
Ticket ID[protected]
Courier Details ---
Name- DTDC
Date- 16/08/2016
Courier no.- Z97457236
Charge- 200rs...
Complaint comments  Read comments Complaint category Online Shopping — Mobile phone delivery [Resolved]

 raiashutosh017 on Sep 12, 2016
I ordered a phone redmi note3 32 gb on 10 Aug 16 and got a maximum delivery date of 16 on 16 I got a mail that it is going late and will be delivered by 22 but not delivered but on 25 I got a message that my order is delivered then I complained for it they assured me that this case will be sought out within 6 days but till now I had not got my order and when I call to customer care they say that give us 24 hrs or 48 hrs and so on they never let me talk to their seniors or investigation team only ask for some time of about 1 or2 or 3 days...
Complaint comments  Read comments Complaint category Electronics & Appliances — Damaged LCD TV delivered [Resolved]

 yateshgaad on Sep 12, 2016
I have ordered panasonic tv
Model no. Th43d35odx on 25/08/2016 online through on credit card for 35, 400/-. I have received wrong led tv of sony bravia in packing of panasonic which is in damaged condition. Authorised service engineer mr. Vijay from panasonic opened packing on 12/09/2016 and found damaged. Imediately he informed to panasonic service center. Now i want my panasonic led tv. Kindly look into matter and replace it urgently. Otherwise i will take strong action against snapdeal company....
Complaint comments  Read comments Complaint category TVs — Return of shoes [Resolved]

 Nancy Manu Sarna on Sep 12, 2016
I bought a addidas shoes but I have an size issue so I wanted to replace it..I submit a replacement order and get the notification that it will pick up in next 24 hours.. but I don't get any call from the same and get the message I tried to contact u but failed if u don't respond in next 48 hours the request will b cancel..I called the assistant number at the same day he said it will pick tomorrow but nobody call me ..I again called the assistant 3 times a day but nobody come to pick..I am very disappointed by the service of snapdeal...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — Non delivery of product [Resolved]

 Ajay048 on Sep 12, 2016
I have ordered a 5 in 1 sofa cum bed from snapdeal on 13th August and to be delivered on 22 Aug. However i have not received the product on contacting customer care they have given me a reference number 28234863 dated 22 Aug.I have already paid the amount but not received tthe product nor any information for the same. Worst online shopping website....
Complaint comments  Read comments [1]Complaint category Furniture — Cannot delivery [Resolved]

 swamipooja 0029 on Sep 12, 2016
My product is strontium 32 gb nitro 466× (70...) memory card..
Price - 509..
Order date[protected].....
Complaint comments  Read comments Complaint category Electronics & Appliances — Cheating [Resolved]

 Srikavya Ragam on Sep 12, 2016
I have placed a return request with snapdeal for two hair dryers. They sent a logistics guys to collect as well. They have refunded for only one. When i raised concern they confirmed saying that they have received only one as confirned by their warehouse team. But when i checked with their logistics team they confirmed of sending two and also shared the photo and receipt. But Snapdeal without giving any proper reason closed the complaint. I have handed over the product to their executive only. Towards which i have proof....
Complaint comments  Read comments Complaint category Electronics & Appliances — Order no 14877221037 [Resolved]

 Pradeepg21 on Sep 12, 2016
This product delivery estimation was 31 August and courier was
In tracking details it is mentioned that they contacted me and my phone was not rechable and 2nd attempt also they mentioned same. But they never tried to call me or they never gave me any sms. While calling snapdeal customer care, they are telling that they will surely help me and raise a complain against this but I cannot see any progress.
So finally Snapdeal customare care said that they will surely deliver this by 10th of sep and today is 12th but not received the product yet.
Also in xpressbees...
Complaint comments  Read comments Complaint category Utility Services — Product not delivered.

 Attri Lucky on Sep 12, 2016
Sir, I have ordered a product(Order ID:-[protected]), but it is not delivered to me and the status is showing on snapdeal website that it is delivered on 20.08.2016.
Kindly check and revert.....
Complaint comments  Read comments Complaint category Cosmetics — For refund purpose [Resolved]

 Sanu Sandyy on Sep 12, 2016
Order id: [protected]
- problem in getting the refund of this order...
The reverse pickup of this order has been completed and the refund is initiated... But the refund is not yet reflecting in my bank account... I think the refund is not yet made to my bank account... I made complaint to snapdeal about this but still not yet resolved or given any feedback... Kindly help snapdeal refund the amount i paid for this order......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — LG 43LH516A 108 cm ( 43 ) Full HD LED Television [Resolved]

 RajatGulati on Sep 12, 2016
Order number [protected]
Product : LG 43LH516A 108 cm ( 43 ) Full HD LED TV Television

Ordered Product on 26th August and received item 31st late evening.
Raised complaint on 31st August as LED Panel was broken.

Called them around 15 times but only standard answer
"Escalated issue, will revert back in 24 hours" this is the reply what i got everytime.

Till date no reverse pickup or refund process started. Don't Trust Snapdeal Trustpay policy. It just fraud !!!

I have received a BROKEN Display TV after 7 days...
Complaint comments  Read comments Complaint category Online Shopping — Samsung Bluetooth headseat

 Raju Hulyal on Sep 12, 2016
I order Samsung Bluetooth headseat but i getting unbranded product custermer care react irresponsible just ignore the complete then what should i do plz solve my problem otherwise i complete consumer Cort...
Complaint comments  Read comments Complaint category Mobile Service Providers — Order ID: 14736746742,Micromax 40G8590FHD/40Z4500FHD 100 cm (40) Full HD LED Telev.. [Resolved]

 Abhimanyu Datta on Sep 12, 2016
I ordered a micro max 40 inch led on 19 Aug they delivered the TV on 30 Th august .i received the damaged led there for i complain against the product on snap deal & upload the picture of the product. they said to return the product manually .i returned the product on 6th Sep manually & upload the courier receipt against it. they received the product on 9 Th Sept after few times they updated your quality checked failed your item sent back to you. is it possible...?? what can i do with this damaged product. i also share the pic of the led with you please look the matter as early as possible. my order...
Complaint comments  Read comments Complaint category TVs — Voucher not accepted by powerhouse gym chowpatty [Resolved]

 arifcontractor on Sep 12, 2016
This is regarding an online purchase made from snapdeal ( INVOICE NUMBER :S32264/16-17/1 ) for a one year membership to powerhouse gym located at chowpatty. after recieving the voucher when we visited the powerhouse gym at chowpatty we were informed that this voucher is not valid as they have not authorised any such plan for membership to snapdeal. they refused to accept the voucher which clearly states one year membership. they asked us to inform snapdeal and call for a refund. on contacting snap deal and repeatedly calling and emailing them we have yet not got our refund. they have promised us...
Complaint comments  Read comments Complaint category Fitness Centers — Mobile back key button not working properly and screen protector missing

 RohitKumarSonar on Sep 12, 2016
Sir 3 days ago I'm buying Intex Aqua Fame from Snapdeal. After open the box i seen that screen protecor was missing and back bottom key is not working.
So I'm requesting you to please replaced the product...
Your Regards
Rohit Kumar Sonar
Mobile - [protected]
Complaint comments  Read comments Complaint category Mobile Handsets — Wrong item received [Resolved]

 narendrasingh3419 on Sep 11, 2016
Order no. [protected]
Name- lalit
Dear sir, i had orderd adidas shoes from snapdeal on 7 sep. On 8 sep. (7pm) u delivered item. After handover of consignment by ur courier partener to me he fled immediately from here. And hardly i took 4-5 min. To opened it and i got shoked. I hadn't received perticular shoes which i ordered. I received red canvas shoes with cheap quality.colour, pattern even brand also changed. Its was not adidas shoes.same time i called up to ur courier person who handovered me and he told me that sir we cannot do anything, u should mail to snapdeal. Then same day...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Snapdeal — Mobile not working properly [Resolved]

 beemari sharath on Sep 11, 2016
I am buy mobile micromax unite q372. 3 months back in snapdeal now my mobile not working properly please help me...
Complaint comments  Read comments Complaint category Electronics & Appliances — Redmi note 3 32 gb [Resolved]

 Rima Palav on Sep 11, 2016
Why you can't deliver my product pls give mi the details.your status show that residence is closed. If you don't want to make delivery pls give the true reason. You can't do like this. Make sure that you are having proper delivery boys who provide exact home delivery. If you can able to make delivery of product then pls make it as early as possible and to the address mentioned. Pls make my order as early as possible....
Complaint comments  Read comments Complaint category Mobile Handsets — Return and refund of micromax canvas spark 2plus (8 gb) purchased from snapdeal [Resolved]

 pratik gahukar on Sep 11, 2016
I purchased mobile from snapdeal which i recieved on 3/9/2016. It is a defective product and has battery problem. i lodged a complaint(telephonic) on 9/9/2016 for return and refund of my amount for which they assured me to be done. But now when i calling them from regitered mob no., get a reply 'no orders on this mobile no'. want return & refund. They might send someone to repair or replace but i want to return and refund....
Complaint comments  Read comments Complaint category Mobile Handsets — About your courier boys [Resolved]

 patrick antony on Sep 11, 2016
Respected sir/madam your courier partners are not honest they are not attempting delivery or calls me my mobile also ON am also in home this is not first time they did this many many times we are regular Snapdeal customers this type of service really hurts me so lease change courier partner or advice them to serve well otherwise it will affect your brand value
My registered no is [protected] check my order also send my items immediately...
Complaint comments  Read comments Complaint category Health & Beauty

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