Snapdeal.com Complaints & Reviews

I have ordered sujata powermatic plus juicer mixer grinder but received prestige juicer mixer grinder. I put a request to return the item and sent the images of the received product. Snapdeal approved the return request and asked me to send the item back through your courier choice. They provided me the address and i got printout pasted on the packet and sent it back. Now they have received the item back but not refunding my amount. Instead of my several mails they are no replying. When i called, i am not able to connect with any of customer care representative

I purchased the shoe (Order no.[protected]) on 20th may 2017 and it was delivered on 26th may. The product was used only once and the sole of the shoe came off completely in the first use itself. It appeared flawless when delivered and i began using the shoe only on june 5th thus it fell beyond the 7 day return/replace policy followed the company. The shoe cost me rupees 3, 700 and i want a refund from the company for returning the damaged product.

EUREKA FORBES DR. AQUAGUARD MAGNA HD RO + UV

ORDER NO.: [protected]

SUBORDER NO.: [protected]

i have purchased it on 20th may and recieved on 29th since the i am calling both snapdeal and eureka forbes but no one is entertaining. very poor response i have recieved. what to do next i dont know.

I bought order id: [protected] (1 item) details
Placed on 03 jun, 2017
From snapdeal.

The box had 2 boxes of vriskhamla 60 tablets;
One box was manufactured and packed in 2017; and the other box was packed in june 2016;
I shared photographs to snapdeal;and asked snapdeal how can they cheat customer by selling a one year old manufactured product;
I even shared photographs and complaint with kunal bahl who is ceo snapdeal;

Shameless and careless snapdeal refused to exchange my box which was stills sealed and unused;

And argued that there is still time for expiry of product;

So my message to all forums, and people of india and ceo snapdeap kunal bahl is that snapdeal is an in-ethical organsition for who customer health and product quality does not matter..

They will cheat customer and sell customer a poor quality or near to expiry products just to make some profit,.

Courier picked up 2 shoes but reported only 1 as picked up, i have the receipt where there are 2 rows for that & i have signed in both rows. But i got refund for only one shoes & other shoes' status is 'not picked up'.. I have been calling snapdeal 6-7 times every time they say its been escalated & wait for 24-48 hours. But no resolution. Totally frustrated now.

Customer information
Email: [protected]@gmail.com
Order id: [protected] (2 items), placed on 28 may, 2017

Hi this is alok ojha registered with [protected] as contact no on snapdeal, i am complaining to you because in past my complaints has been resolved by you matter is this snapdeal is not returning me back my money for the order of kenstar oxyfryer which was sent by them was faulty and i had also raised the return request for it. Complaint is regarding order id no. - [protected].

I ordered puma aron ind. Gray running shoes in snapdeal. Order was delivered successfully​ by some volcano courier service.
I felt like shoe size is not comfortable. So raised request for replacement. But due to non-availabilty of stock they made it as return request.
I returned the shoes on 05/06/17 and while returning the pickup guy didn't have any receipt. Then i asked about receipt he simply said no need of receipt. But he asked me to sign over the list that he was having.
I was checking the status of shoe in snapdeal website regularly it was showing pickup failed.
Today is 10/6/17 and since i returned the product i have been following up with snapdeal customer care and they will say 'sir your complaint is registered and will let you know with in 24 hours'.
Since i returned the product, i called snapdeal customer care on everything day and they was saying as mentioned above.

I paid the amount for the shoe while ordering.

The order id is [protected], ordered on 30 april 2017. The product which i ordered was mi band 2 size m.
Snapdeal delivered a fake product by the name of "binoo" or "bingo". It also contained a note saying the band is mi band but the service provider is bingo. There was not a single mi logo on the band but instead a button saying bingo. What crap!!! This is cheating done by snapdeal. I want a fresh mi band 2 product, a real one to be delivered. Otherwise i need to be refunded by snapdeal the amount they charged for this fake band. This complaint should be taken into consideration as i have seeing a lot of complaints against snapdeal since past few months. This clearly indicates that it is misusing it's right to sell online and cheating people.

Hi i ordered item no. [protected], placed on 09 jun, 2017 by mistake it placed on wrong delivery address which was already saved.
So i leave a message right after placing the order that pls. Deliver my order on my new address but now when i am tracking my order you are going to deliver it on previous address.
Pls. Deliver it on new address as i mentioned because i don't want to cancel the order and let me know about it.
Thanks

Dear sir,

As i ordered order id: [protected], placed on 04 jun, 2017, for philips trimmer qt 4009/15.
From your site. Bit i got novo cheap trimmer, and i got message that my order is canceled, but no one take responsibility to call me that if parcel will come then refuse to accept it.
As i am out of station and parcel is arrived at home and my accept it.
It very bad experience to purchase from you.
If you have this type of fraud supplier then why did you do business with them.
Here with i attache photo what i ordered and what i got?
Hot it possible that some cheap company cheated you. We trust you and we purchase from you so many things, now this happen how we trust?
Let me help and let me know that its worth or not.??
And parcel was send by shyam world - 101, sairam complex, causway road, katargam surat - 395004 any then not mention any contact info.

Waiting for your positive reply.

I had ordered an Automatic Gas Stove from SNAPDEAL Order ID: [protected].but I received a Manual and a Damaged product was delivered, as I put a request for return and refund there was Dropbox with only One option so I selected the wrong product requested . However I have not yet received the refund. Stop forcing Non ISI Cheap products on your site, Cheating done by your quality Staff, and wrong information still put up on your site

I had ordered an automatic gas stove from snapdeal order id: [protected]. But i received a manual and a damaged product was delivered, as i put a request for return and refund there was dropbox with only one option so i selected the wrong product requested. However i have not yet received the refund. However snapdeal says damaged wasn't mentioned, i would like to remind them that they sent a sms before, mentioning that would call me up to find out about the product and arrange courier but that was not done instead i get a email requesting for self courier it which i have done

I had purchased a pair of Adidas sports shoes, with invoice no. S12437/17-18/2472 on 14th April 2017 at a total price of Rs. 2219 . The shoes have worn and torn from inside despite being used for only one and half months(The inside of the right shoe is completely torn as can be seen in the image) . Please let me know whether the product is under warranty like all branded shoes and if it can be replaced or returned.

I ordered adidas gray flipflops, but i received green 1. I always order from snapdeal only but never got this type of mismatch. Please look into it and make sure the correct product reaches the customer. I don't want to replace the item because u guys make a lot of time to do the same.
In the future make sure u guys deliver the right product, i would request the relevant authority personals to crossverify the product and then send for delivery.

Order id: [protected]

Gillette fusion flexball proglide razor with 4 flexball blades combo

I need refund for the item sir, this item is damaged, and the part of item is missing, in our customer care refund assurance given by sombody but still im not getting refund. Receiving damaged item means what is the use of it? I need refund for the same product. I purchased many product from the snapdeal, one of the valid customer, till the same process is is going on means how i purchase in my friends, and my family circle??? Please arrange my money back.
Thank you

I have placed an order of rs 7600 on 16th of may, but since i havent applied the voucher at that time, so i cancelled my order and placed the same after applying the voucher which cost me around 6800. As far as the snapdeal refund policy is concerned the money should be refunded in 10 days. After completion of 10 working days i lodged a complaint on their portal stating that my money has not been refunded into my account, they replied that they have initiated the refund on 16th may itself but somehow the bank has not delivered it. So i ask them about the transaction no of my order so that i can directly ask the bank about the same. But they blatantly refused and asked me to show the proof of my bank account statement. After a day i again send them a mail in which i gave a screen shot of my account statement. But adding to my dismay, they didn't even reply. So i called them after a day or so at that time they asked me to send account statement in pdf format. Later that day i send them required thing in pdf format. But i didn't get any confirmation from their side. For the last 5 days i have been calling them regularly, but their reply is that this thing will be resolved in 24 hrs. I am literally fed up with their pathetic replies that i will never ever order from snapdeal

I want my refund at the earliest. My complaint no is 42158402

Snapdeal reference number : slp[protected]

Dear sir,

Please note that i had ordered a "mi band 2" but received the product made by another manufacturer i. E. "binoo"

Since then i am following up with you for return pick up.

Your pick up person came and asked for an invoice with item code. However, i had not received any invoice with item code and whatever was received i had shown to him. I had also shown him the same copy of mail received from snapdeal where the invoice was received as an attachment.

Again i had started fresh follow up with your customer care to provide a proper invoice to me and after lot of struggle i could able to receive an invoice with where the snapdeal invoices are mentioned.

Unfortunately, in the course of time now my family is out of city and my flat is locked throughout the day as i am at office.

I have requested several times to your customer care to change the pick up location but nothing has happened yet and getting calls from your team (New person every time) and explaining the details to every person.

Now, please note that there are following two options:

1) return pick up from my office at :
Subhasis das, fluor daniel india pvt. Ltd;
Building no. 10a, dlf cyber city,
Phase ii
Gurgaon - 122002

2) pick up the item from my home address (Original address) after return of my family member i. E. 1-july-17

Thanking you

Subhasis das

Mobile no: +91 [protected]

Sub: defective product and denial to replace/refund

Dear sir
I ordered a 4g mobile phone lyf water f1s 4g volte on snapdeal.com for rs. 8300/- on 21/05/2017. One week later i received the order on 28/05/2017. After using it for few hours i came to know that it is defective product and is unable to make hd voice call/volte which makes it a 2g phone instead of 4g phone. I requested snapdeal for replacement on 30/05/2017 since they have 7 days return/replacement policy. To my nightmare i didn't get any response from snapdeal over phone about replacement. I only​ called customer care of snapdeal for enquiry and the process went on from 30/05/2017 to 02/06/2017. Finally on 02/06/2017 courier service agent picked up the phone for replacement. But my nightmare was not yet over as snapdeal didn't inform when my phone will be delivered. I called customer service many times and they only tell product is being tested for it's defect. From 02/06/2017 to 08/06/2017 they are checking for its defect which normally takes 5 minutes for expert or even a service engineer.
Snapdeal is not refunding my money as it is taking more time than usual and
They are not replacing either. Regarding this customer service of snapdeal is not helping too. Where should i go now for justice? Who will refund my money 8300/- it's not small amount.
This is very disappointing.

Now i am suffering mental agony for their (Snapdeal.com) misbehave, misguide and they have also proved themselves as treacherous. Now i want the above mentioned phone or refund of 8300/- from snapdeal.com and i want relief from mental agony and harassment which is affected my daily routine severely

Thanking you

(Chethan kumar)

[protected]

#06, ground floor 13th cross 6th main, msr nagar near jyothi gas, bengaluru 560054

I'm pritesh patil, i had ordered product from snapdeal.com (Order id.[protected]). I paid for the order via online debit card payment. My order was cancelled without my knowledge or any notice. Snapdeal increased price of the product after ordering the product. Snapdeal listed product with discount price on their website during ordering the product. This is false advertisement of product. If product was not available, snapdeal should've remove product from the website instead they took complete amount of order in advance knowing unavailability of the product. This is clearly act of fraud. I tried to contact snapdeal regarding this issue, but they are not willing to communicate with me instead they kept sending me computer generated messages of cancellation (10 same messages of cancellation of order). Snapdeal is violating my right to be heard. So, i request you to look into this issue so that companies like snapdeal should not violate consumer rights.

Regarding order:[protected]. Suborder id: [protected].

I have ordered hp keyboard and mouse combo (2 quantities) from snapdeal.com and same was delivered to me on 18th of may 2017 but on opening the orders i found short partial product. Only mouse was present in one order and keyboard was missing. I just contacted snapdeal customercare and lodged return request (Reason: short partial product/parts missing). My return request was approved and snapdeal sent me email that your money of rupees 716 will be refunded once the item reaches to snapdeal. Till now 18 days passed but there is no refund in my bank account. On checking the details of order, it is showing item recieved by snapdeal and quality check in progress. Ot is showing same story from 3 days.

I don't know why snapdeal is not sending me my refund. If snapdeal needs any more info from me the should contact me on my alternate number [protected].