Snapdeal.com Complaints & Reviews

I have ordered TISSOT PRC 200 watch in october 2nd 2016(Unbox sale) and i have received october 13th 2016. During April month watch chain corrosion is started. After that i went TISSOT show room they said it is duplicate product. I have raise complaint on 8th April 2017. Snapdeal is asking written letter for duplicate product from authorized service center. But TISSOT is telling snapdeal is not authorized dealar for TISSOT and we cant give letter to unauthorized dealaer. Sanpdeal said we have intimated to seller. But till now there is no response from snapdeal. I have tried to call snapdeal customer care is telling your are not registered mobile number.

Non refund of payment, harassment & threatening by WWW.SNAPDEAL.COM
Order id [protected] (Suborder id [protected])
A defective item (Mobile phone) received for which i raised complaint as per their own policy. They first send an engineer to check item and then send a return pick up agent to collect the item who picked up item from me after checking that item is still in as delivered condition. But when item reached them, they falsely declared item not passing quality check and even after my many requests to refund my money back, they are not refunding and threatening me to either accept item back or they will not be liable for item loss or furthur damage.
Moreover, on phone call they said refund is not being done because of my previous return of another item (I have call recording too) and in email they mentioned quality check not passed.

Sir, my name is hamid khan. i have ordered a micro 2 thin client. but some item was missing. such as driver disk.and i have contact with snapdeal customer care.. they had told me that to return the product.. so i have returned this product.. but money not refund to me.. im trying to call customer care excutive but my call not connected with snapdeal.. so please help me...

I purchase swipe elite note in Snapdeal. Then they sent defective product display problem. Then next time replaced product. But present battery problem. So I asked refund money. They sent the mail ie pl check in nearest service centre. If New product problem why do u go for service centre. Pl refund the Amount 6830.
Yours sincerely
A.k.someswara Rao
[protected]

To Snapdeal

I have order OPPO F3 mobile on 18th May and i got Syska LED bulb

I have register complete via snapdeal call center complaint number 41999820

Since last 5 Days no proper response no one is trying to solve my problem.

Order ID: [protected]

Please refund asap

I had ordered two different trousers from snapdeal website and when the i received the order, i found out that both products were of a similar colors (One being a grey color and the being a bit dark grayish) and one of them wasn't fitting me really well, so i placed a return request of the disliked product from their website.

Then, the next day i received a mail from them stating that this request couldnt be processed. I was shocked to see that i could not return that product anymore but while placing the order i had seen that i could return the product hassle free along with an extended return too. I had also read the guidelines present on their website for return of products and have found that if i am dissatisfied with my product i could return it as it comes under the category of clothing.

I have never faced this kind of inconvenience from any other online retailer so far. So i contacted their customer care asking them for their reason, but their answer was that they had given me a good quality product, but that doesn't make sense to me in any way because how could the quality of product affect my return policy. So i asked them to connect me to some senior executive for the same issue but they refused it after putting me on hold for like 15 mins. This is a fraudulent act from their side and someone should take action against them.

Order id :- [protected]

I ordered a sony bluetooth speaker from snapdeal on 7th may 2017 on cod, the emailed me that tha product is dispached, on 13th may a courier person came and deliverd me a product which was in snapdeal packing i recived the product and paid cash. the product was something else naming mini bluetooth speaker not one that i ordered i placed a complaint to snapdeal about that after that they say it is seller fraud we have canclled tha product and didn't notify me about that and now they are saying money which i paid will not be refunded, i have orederd on snapdeal now they say they can't do anything about it i have to keep tha product it is cheap copy worth 200..300 rs why should i keep it any pay 2500 please help i have attached the image of product i orderd and that i got. my email id [protected]@gmail.com

I had purchase a product from snap deal in the month of feb17. Due to some issue i return the product. But from last 3-4 month customer care executives of snap deal are giving me mental tension they are not returning my refund and giving me stupid reason that money transfer in 10 digit account no and zero not prefix before ac no. I am totally upset with this behavior. Pl. Do needful.

Name neha yadav
Registered mobile no. [protected]
Amont return by utn no. N[protected]

Hi,

When I have placed order for my product, in specification it was mentioned as "Main Unit Condenser Coil Copper". But after receiving the product, i have realized the condenser unit was actually "Aluminium".

Now Snapdeal have rectified the product description to correct it after my complain and not giving any satisfactory answer even after my repetitive follow up.

I am planning and consulting to go for consumer court next, if this is not addressed and proper compensation not provided.

You can check the current and old description of the product in below links :

New link : https://www.snapdeal.com/product/godrej-15-ton-3-star/[protected]
A cached old link : http://web.archive.org/web/[protected]/http://www.snapdeal.com/product/godrej-15...⇄

Order ID : [protected]
Godrej 1.5 Ton 3 Star GSC 18 BD3/CD3 WOT Split Air Conditioner White

Regards
Rakesh

Regarding order numbr [protected] which was supposedly delivered on 16th may, however, i haven't received any contact info of the delivery guy or the courier services and on on enquiring the reception people and security nobody seems to have taken the delivery. I had been calling Snapdeal customer service for a week now and to now not even the proof of delivery has been shared with me. Today they tell me that my product is delivered at the right place and no refund will be given. This is very incompetent of snapdeal and how is it my fault that the delivery guy's contact info wasn't sent to me and that he has delivered it to someone else? And now my refund is being denied!

I have ordered crompton greaves cooler from snapdeal on 04:30 PM, 17 Apr, 2017. Got it on 06:44 PM, 22 Apr, 2017. But unfortunately the cooler had leakage issues, so i requested for return, Snapdeal told me to courier the same to Bhiwandi. I couriered the same at Rs.1600/-. But till date there is no refund or communication from Snapdeal.

Order ID: [protected].

I had ordered 5 products from Snapdeal on 16.05.17 (order id [protected]) & paid full amount of Rs. 7854/- through sbi debit card. But out of five products for one product i.e Kent Maxxx U. V water purifier company only update on their order page that product is packed and ready to dispatch for few days. on 19.5.2017 I had a mail from Snapdeal(after 3 days of placing order) that
Your order for Kent 7 Ltr Max UV Water Purifier couldn't be fulfilled by the seller
We tried to place the order with an alternate seller but were unsuccessful and had to cancel it. But product was available on site.
When I contacted customer care they replied me to made fresh purchase, but at that time the product of above said product had been rise from rs 5678 to rs 8400. I want to know from company what is the fault on my end in the whole incident, why I bear losses for the fault which occurs at ur end. Even these peoples mentally torture me by providing wrong information. Even they kept my money from 16.5.17 to till date I have not received yet..Do please aware o[censored]nprofessional and unethical practises of Snapdeal..Think before to buy any thing from Snapdeal. They only know how to earn commission's, customers are secondary for them.
Please ignore Snapdeal...fake entrepreneur...fake peoples.

Me and my wife had ordered 3 products from Snapdeal on 01.05.17 (order id [protected]) & paid full amount of Rs. 6021/- through credit card. The items (dress material) were delivered on 4 and 5 May. However we did not like the quality of the items and decided to return them. 2 of the items (worth Rs 2722) were picked up by Snapdeal logistic partner on 06.05.17 while the 3rd item (worth Rs 3299) is yet to be picked.

Snapdeal has now refused to refund us the amount already paid for the items and they are not even collecting the 3rd item. Neither our calls to the customer care nor our emails to Snapdeal have yielded any result. In fact Snapdeal has advised us by email that we should not make any more transactions and that they are suspending my account.

The reason for this is that they found some transactions in my account which do not pass their internal checks. However, there is no information given on what these transactions are and what internal checks they did not pass.

Hi,
This is regarding a return request placed for an order on Snapdeal. The return Ids are: 41299495 and 41299497. I had placed for return for two products belonging to these return IDs on 16 April, since then I have not got any resolution.

Below are the series of communications that I have received from Snapdeal on these returns, which are totally not in sync with each other and are completely vague.
1. 16 April: Your package will be picked up within next 2-3 days. Once we receive your item and it passes our quality check, we'll refund Rs. 1197 to your FreeCharge Account. (The courier guy called up and total that a total of 4 items would be picked up, but when he came he only picked up the other two products (I had placed a request for two more products), and asked to raise the request again)
2. 17 April: Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to our warehouse via any national courier. We will reimburse the courier charges to your FreeCharge Account. We're sorry for the inconvenience caused
(Meanwhile I had tried to send a complaint via app and tried to call a few times. This is totally vague as 2 products were picked up a day before)
3. 11 May: We are sorry to inform you that unfortunately, your returned item did not meet our quality check criteria. As a result, we are unable to initiate refund/replacement for your item and have closed your return request.
We will ship back your item to your original delivery address within a maximum of 48 hours. Once we ship it, you will receive an email with the AWB tracking number and courier details
(Please note that product was never picked up/couriered by me to Snapdeal, which I mentioned as a reply to this.)
4. 15 May: We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request.
(Please make me understand what sort of transactions? I have placed a new order on 19 May, which successfully got delivered today (20 May), If there was a problem with my account, why are they accepting orders? Does this mean they will only accept orders, but when it comes to returns, they can’t? Also why are they communicating different things at different times for the same order? Upon calling customer care they also don’t have any explanation as to why is this happening, they have no authority over anything and keep on telling that they can’t help on this. Then I asked that I wish to talk to any senior available, that also is never done as the seniors are always busy. This has happened twice that the seniors were busy.)

I have also mailed the photos of products, completely intact with tags and packaging just to assure that the products are alright. If you have accepted a return request, then it is the company's duty to fulfill the request if the products are fine.

Regarding the account issue, first I don’t understand what sort of invalid transactions are they talking about like it’s some bank account, and secondly if there are, why didn’t they communicate/mail it earlier and only told upon sending multiple emails?

This entire issue has left me disappointed as there seems to be no way of getting any resolution in this case.

I am attaching email communications received from Snapdeal for your reference.
Thanks a lot.

Order ID: [protected]
Placed on: Fri, 4 Nov, 2016
I complained that i got fake pendrive instead of branded( 2 years warranty). Snap deal team said to make it sure that its not branded by Hp service centre. So i sent it to HP service centre Bangalore, they confirmed that its not branded and i sent the mail to Snapdeal which which i got from HP service centre. Finally after many times complaining, Snap deal team said they will come and pick up the product. they it submit it to quality check again and after that they will refund my money. but no one came to pick up. simply they are sending mail pickup unsuccessful, but no one came or consulted me to pick up that fake product. Daily i m calling and complaining. Daily they closing complaint simply quoting unsuccessful reason. So please help to get my refund. And ensure actions on them for fooling consumers for selling fake products in the name of Brands

I have received empty package there is no product inside of the package.
After I raised a complaint from snapdeal through Mobile app. After 2days they are suspended my account and they are simply said we can't do anything like that. Finally I am going to lose my money.

ORDER id- [protected]

Very very worst service snapdeal.

I have order shoes and when i have receive it is another brand shoes also the shoes is dirty. If you are not a such a currier service why you are selling product. You just make fool of the customer.

Here is my order id : order id: [protected] (1 item)

I want this product before 26 may.

Ref: Order ID: [protected] Placed on 07 May, 2017 for Microsoft Xbox One Console with Kinect with 1 Extra Wireless Controller and 4 Games Downloadable Code (DLC) (Halo 5, Forza Motorsport 6, Fruit Ninja 2 & Kinect Rivals) cost Rs 35, 000

1. Status shows delivered on 11, May/ 2017. However, no parcel has been delivered.
2. I spoke to Snapdeal customer care executive on line around 10:30, as soon as I noticed the SMS on my phone claiming delivery. I am very unhappy that he was totally unperturbed and showed a lack o[censored]nderstanding of the situation. The only advice I got was that as the process of investigation will take more than six days it will be prudent for me to go and do a recce of the local post office (this is how I learnt that the parcel has been sent by India post: there is no mention of the mode of conveying the item on your site). The invoice shows that Rs 550 was paid for postage though the seller charge me 2500 for the same. For this money the item should have been send by professional couriers such as Bluedart, DHL, etc.

3. I have also registered several complaints to customer care and seller by email suggesting that the delivery manifest be obtained to establish the fact that I have not received the material. Even nine days later I have not received a call or a letter or any intimation or acknowledgement regarding the this matter. Snapdeal customer care just do not want to respond.

4. I have spoken to at least 5 execs at the customer care call center and have only received assurances. Every one of them have agreed that I have been wronged and promise to raise the level of the complaint but the matter remains the same even after 9 days.

5. Seller does not respond despite 3 mails to writing them via snapdeal portal

I sincerely request you to help in resolving the matter as a lot of money is at stake.

your sincerely

Madangopal Krishnan

Before some days i had return my product successfully. Return is approved. But my refund is not initiated in my account. When i call to customer care of snapdeal. Then they said your account have suscipious activity. So we can not refund your amount. So now i have lost my money which is 900 rs.
Ticket id:[protected]
Order id: [protected]
Mobile number:- [protected]

Purchased 1 no. Moto G Turbo edition 16 GB Mobile from snapdal.com. On using the same 2days it found the battery getting such hot, the handset couldn't keep in my hand nor in the pockets. Filled for return/replace vide ticket Id: 41979091 of 18.05.2017. From then none has called me nor make any replace or return my monies.yesterday evening they sent me a mail, states "even after tried to contact you by our service engineer, u have not answered and as such the matter is dropped", ticket no. 46012085. This is very surprise to me. I now request you look into the matter so to enable me refund of Rs.8999.00 immediately.