Snapdeal.com Complaints & Reviews

I have order shoes and when i have receive it is another brand shoes also the shoes is dirty. If you are not a such a currier service why you are selling product. You just make fool of the customer.

Here is my order id : order id: [protected] (1 item)

I want this product before 26 may.

Ref: Order ID: [protected] Placed on 07 May, 2017 for Microsoft Xbox One Console with Kinect with 1 Extra Wireless Controller and 4 Games Downloadable Code (DLC) (Halo 5, Forza Motorsport 6, Fruit Ninja 2 & Kinect Rivals) cost Rs 35, 000

1. Status shows delivered on 11, May/ 2017. However, no parcel has been delivered.
2. I spoke to Snapdeal customer care executive on line around 10:30, as soon as I noticed the SMS on my phone claiming delivery. I am very unhappy that he was totally unperturbed and showed a lack o[censored]nderstanding of the situation. The only advice I got was that as the process of investigation will take more than six days it will be prudent for me to go and do a recce of the local post office (this is how I learnt that the parcel has been sent by India post: there is no mention of the mode of conveying the item on your site). The invoice shows that Rs 550 was paid for postage though the seller charge me 2500 for the same. For this money the item should have been send by professional couriers such as Bluedart, DHL, etc.

3. I have also registered several complaints to customer care and seller by email suggesting that the delivery manifest be obtained to establish the fact that I have not received the material. Even nine days later I have not received a call or a letter or any intimation or acknowledgement regarding the this matter. Snapdeal customer care just do not want to respond.

4. I have spoken to at least 5 execs at the customer care call center and have only received assurances. Every one of them have agreed that I have been wronged and promise to raise the level of the complaint but the matter remains the same even after 9 days.

5. Seller does not respond despite 3 mails to writing them via snapdeal portal

I sincerely request you to help in resolving the matter as a lot of money is at stake.

your sincerely

Madangopal Krishnan

Before some days i had return my product successfully. Return is approved. But my refund is not initiated in my account. When i call to customer care of snapdeal. Then they said your account have suscipious activity. So we can not refund your amount. So now i have lost my money which is 900 rs.
Ticket id:[protected]
Order id: [protected]
Mobile number:- [protected]

Purchased 1 no. Moto G Turbo edition 16 GB Mobile from snapdal.com. On using the same 2days it found the battery getting such hot, the handset couldn't keep in my hand nor in the pockets. Filled for return/replace vide ticket Id: 41979091 of 18.05.2017. From then none has called me nor make any replace or return my monies.yesterday evening they sent me a mail, states "even after tried to contact you by our service engineer, u have not answered and as such the matter is dropped", ticket no. 46012085. This is very surprise to me. I now request you look into the matter so to enable me refund of Rs.8999.00 immediately.

I bought an ASUS notebook on Snapdeal on April 28 with the order id [protected] which had some defect. Owing to that I returned the product on April 7 and it was picked by vulcan courier (Snapdeal). There was no status update as to where my product was but after numerous calls I finally got a response that they had product with them and will initiate the refund after quality testing. Again no update was provided and I called again to ask about refund.They responded that the product had passed quality testing but due to some problem in my snapdeal account they are not able to process the refund. In the last call they said they would neither refund nor return the product. This was the last straw and seeing that such complaints have become common in the last few days ahead of the merger of Snapdeal with Flipkart I think they are trying to rob people of their money and pass on the problems to Flipkart. I have registered a complaint to consumer forum and called officials concerned and they have assured that Snapdeal won't escape from this due to retrospective laws.

Em placed a order on 26april 17 and received this product on 3rdmay 17 but the product quality I dnt like it that's y em return this product. The product is pickup on 13th may 17. By snapdeal courier executive and after a quality check snapdeal email me on 18th may 17 snapdeal initiated my refund and reflect in 4 business days in my bank account. But I didn't get my refund in bank account. So em called to snapdeal customer support and ask about my refund and they said to me sorry we didn't give ur refund b.coz in ur account some discrepancy. What's the meaning is this? Snapdeal received a product so why they dnt give my refund? Snapdeal take the product and my money both. This totally wrong and where is this mentioned that company take money and product both. Snapdeal harrased me a lot. Snapdeal don't have right to take money and product both even anyone don't have rights. So my request to you please give my refund.

Order was cancelled by snapdeal.com after order was handed over to courier service. Order was cancelled by snapdeal probably because when i booked, order was booked under 10% discount. Snapedeal.com us asking me to book the same order again. But now they don't have that same offer (They have purposely cancelled order just after 12 hours after offer was discontinued).
Now, i need the same ordered product at the same diacounted price within stipulated time as committed by snapdeal.com.

Order Id.[protected] has been placed for Sony Bluetooth speaker. Snapdeal has stated it at offer of 4990/- and I have purchased it. Now you are cancelling it stating technical glitch. Please don't make fool out of customers like this. I m very unhappy. Never to shop on Snapdeal. Snapdeal team better get your act together and get me out of this situation ?????

I order for philips body grommer rs 749 but i have received nova trimmer which is of no use to me and is not as per my order..

So please return it and refund my amount.

I attached 3 photos..
Shyam world's 101 sairam complex, surat is fraud company..
Snapdeal ke thru usne 7 se 8 logo ko fraud kiya hai.. So please return and refund my money as soon as possible..

I ordered Armani watch from Snapdeal on 30th April 2017. I found a faulty watch on 07th may 2017 immediately I returned the product and courier picked up the product on 09 may 2017. Snapdeal received product on 16 may 2016 and Same day they approved the return request after quality check. On 19 may 2017 I again lodge complaint because they didn't generated my refund. On 19 may 2017 afternoon I got call from Snapdeal they rejected my request because some transaction that didn't passed there internal checks. Immediately I called Snapdeal about the Same and again they are giving me the same excuse I asked about details of internal checks. But they are not ready to disclose about internal checks and blocked my Snapdeal account.

I ordered a puma shoe and its not of appropriate size as its not fitting to me and i requested for a return but the same has not been done yet i tried calling snapdeal but the executive talk in such a bad way and not helping at all, such a bad experience with snapdeal never expected it from snapdeal. It never happened with other sites like flipkart and amazon. Order id :- [protected] please do needful to make us trust on snapdeal.

Snapdeal team, regarding order # [protected] it has been frustrating for me using snapdeal as my shopping portal. I will never use your portal in future. I have got very bad experience. First thing product was fake and escalated the same but no action taken. I have mailed you 3 times but no single response from your side. Where is my refund of 448rs? It has not been credited yet. Regards,

Sir. I am a daily customer o[censored]r site. On 17th may i have a call from [protected] saying that i have win a lucky contest and they give me some gift optaion around rs35000 and asked for purchase around 5000 rupee's prouduct from ur site if i want the gift. I pay them through paytm. Now i found this site. So i am writting this. I am sure it is a insider job. They kniw every details abot me. My name my adress which i gave in the snapdeal account. I am 100% sure some o[censored]r company worker have done this or otherwise they can not know my details. I will launch a f. I. R against ur renowned company i[censored] will not bring me my mony back

I ordered htc desire 830 32gb on 4th may 2017 which is yet to be delivered & still it's not on dispatch & i have raised the issue with the company but they are offering no assistance. They are telling me either to cancel my order or wait for more week with no definite date of delivery.
My order id is [protected]
Its more than 2 weeks still i haven't received my order nor any dispatch details regarding the same

My name is darshana, i have ordered for a titan octane watch on 15th may 2017 from snap deal app., for which i paid in advance through my credit card, when received delivery, and checked the parcel, the outer red carton box of snap deal was seal packed on the top, while when opened the box, the black titan watch box was empty and there no watch inside... It was a horrifying, disappointing, heartbreaking, experience, for a prepaid order... Though i have escalated a complaint immediately... I am reading multiple reviews of customers to whom snapdeal has not paid the refund in such cases... I am scared and concerned for my hard earned money...: (

All those who are facing the same problem can please contact me on [protected]...

Snapdeal is big fraud marketing company, i ordered air cooler of Rs 5950, i have not satisfied with that product so sent that back, till now i have not got refund or amount

I ordered a phone 2 days back along with one other item. The phone still not packed or dispatched while the other item (Ordered later) is alrdy in transit, i want an update, am i getting the phone or i need to cancel order, im without a phone now. I need detailed information about the status. Its very urgent, i need an update asap, if this takes too much time ill have to take a decision, so pls make it fast.

I was purchased obi worldphone on snapdeal ..it was a defective item the mobile not working properly and i gotted open box product ..i was returned the product to snapdeal till now the money not refunded the item recieved at snapdeal origin please refund my money...i was requested to deposit on my freecharge account.

My order id is [protected]

The bottle of caboki hair concealer is of 25 grams and should be filled to the top. The past 7 order, that is 7 bottles of black caboki hair concealer 25 grams bottles which i had ordered via snapdeal is half filled out of which only one i saw today was filled to the top. I observed for few months thinking that this is by company but when i saw one bottle fully filled i got astonished. If i am ordering from your site i should get product fully verified and i should get bottled filled to the top not hal[censored]sed bottles. Do rectify it otherwise i will lodge complaint in rti and will contact your ceo

Dr. Utkarsh singh

Money refund

I have ordered elligator black slim fit polo t shirt order id: [protected] of 2 qty on 7th april 2017 from snapdeal and the product i received is only 1 qty for which i have made a complaint for incomplete order. And the 1 qty i have received i had returned back for its incorrect size for which i have received a refund.
But still i did not get the refund for the product i did not received ever. I have complained snapdeal customer care for 15 times now and its been 1 months still facing the same i call them daily and still they ask for 24 hours of time its not getting resolved. Please help me getting my hard earned money.

Thanks
Vikram jadhav