I placed order on Snapdeal.com dated 20/04/2017. Order id: [protected] by my Axis bank debit card for amount 17799 rupees.
On same date 20/04/2017 order was cancelled by snapdeal.com due to exceed purchase limit and refund was initiated on same day on 20/04/2017 at 17:35 hrs as per Snapdeal. But till now no refund in my card/bank. 14 days passed now but no refund is credited to my bank. Snapdeal shared refund reference id through email but i found that this reference id was of 23 dec 2015 instead of 20/04/2017. I also contacted my Axis bank branch but bank found no records for such reference id.
I tried to call and email [protected]@snapdeal.com lots of times but there is not any resolution given by them till now. I need my hard earned money back.
I can't believe that today is the age of digital transactions and Ecommerce website like snapdeal.com is making fraud to the customers like this.
I got very disappionted Where is my refund.
I have attached my till date Axis bank account statement. Just tell me where is my refund.
May 10, 2017
Complaint marked as Resolved Snapdeal.com solved my problem but took lot of time.Anyways thanks to this online complaint forum i got my refund.
Snapdeal.com customer support has been notified about the posted complaint.
May 04, 2017
Updated by Imran224488 I placed order on Snapdeal.com dated 20/04/2017. Order id: [protected] by my Axis bank debit card for amount 17799 rupees.
On same date 20/04/2017 order was cancelled by snapdeal.com due to exceed purchase limit and refund was initiated on same day on 20/04/2017 at 17:35 hrs as per Snapdeal. But till now no refund in my card/bank. 14 days passed now but no refund is credited to my bank. Snapdeal shared refund reference id through email but i found that this reference id was of 23 dec 2015 instead of 20/04/2017. I also contacted my Axis bank branch but bank found no records for such reference id.
I tried to call and email [protected]@snapdeal.com lots of times but there is not any resolution given by them till now. I need my hard earned money back.
I can't believe that today is the age of digital transactions and Ecommerce website like snapdeal.com is making fraud to the customers like this.
I got very disappionted Where is my refund.
I have attached my till date Axis bank account statement. Just tell me where is my refund.
Snapdeal can contact on numbers [protected] or [protected] if they need any info from my side.
Verified Support
May 04, 2017
Snapdeal.com Customer Care's response Dear Customer (Imran224488),
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
May 06, 2017
Updated by Imran224488 Still no refund in my Axis bank.
First you send me this Email:
Hi Imran, ,
Your refund of Rs.17, 799 has been processed As mentioned in our previous email, we have already issued a refund for your Acer ASPIRE ES1-521 Notebook AMD APU A8 4 GB 39.62cm(15.6) Linux Black to your card/bank account on 20/4/2017. We had also shared the Refund Reference Number 75503727111012914839264 as a confirmation of this transaction.
In case the amount is not reflecting in your card/bank account, please call your bank’s customer care number immediately and share the above reference number.
Now You send me another refund transaction id on 4th May 2017.See below.
As mentioned in our previous email, we have already issued a refund for your Acer ASPIRE ES1-521 Notebook AMD APU A8 4 GB 39.62cm(15.6) Linux Black to your card/bank account on 20/04/2017. We had also shared the Refund Reference Number IHMP[protected] as a confirmation of this transaction.
16 days passed but still no refund in my Bank.
How can this happen if you send refund then where is it.Can you answer.
Who is making fraud you Snapdeal or Axis bank.
May 07, 2017
Updated by Imran224488 Good morning Team Snapdeal. Still no refund in my bank account. 17th day crossed but no refund in my accout.I have attached my current bank statement in pdf format.Check it.
If you are facing any technical issue in your gateway during refunding me the amount of rupees 17799/= to my Axis Bank account, then i am requesting you to try NEFT Payment system.
I will share with you my Axis Bank Neft Details with you.
ACCOUNT NUMBER: [protected].
Name of Acount Holder: IMRAN AHMAD KHAN.
BRANCH IFSC CODE: UTIB0001013
BANK NAME: AXIS BANK.
BANK BRANCH: SRINAGAR.
Verified Support
May 09, 2017
Snapdeal.com Customer Care's response Dear Imran224488,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal
May 09, 2017
Updated by Imran224488 Snapdeal" i am Requesting you (Snapdeal) to cordinate/communicate with the bank to which you have done refund and ask the bank why the payment has not been credited to the customer.
It is your responsibility to credit my refund in my account and you have to refund me my money, if you have done then it is your duty to check where is it and why it has not been credited to customer's bank account.
I have attached my Axis bank updated bank statement.You can see there is not any refund from you end till date.
Just send me my refund.
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal