Snapdeal.com Complaints & Reviews

I don't know why i believe snapdeal... I have to slap myself for that... I bought a shirt... With order id:[protected].. Later i cancelled my order because the shirt is soo small than the size mentioned.. So i place return... And they picked up the shirt... It has been 11 days... Till i didn't get any refund...in app it's showing as refund successful.. What the hell is this.. When i tried to take customer care help it's showing suggestions... That are pre existed.. The mail id for communication is not working... Then why the mentioned useless mail id.. To make the customer frustrated?? What ever... I ordered through snapdeal... So i want to get refund from it... Hi don't want to contact my bank for it... Why i have to contact them... U people are able to deduct money from my account when i placed an order.. But you are not able to refund back... How irresponsible... Iam going to file a cases against u in two days

I have purchased a vivo v5 Mobil but company deliver me other company mobile I have race a return request but they told My address is out of service area they told me for send my parsal by myself
I have send my parsal but that address given by customer care is not right it is wrong address I have told for another address before 3 days ago but costume care is not providing me any other address
Help me
Order ID: [protected] Reference no: 41224429
Placed on: Sat, 8 Apr, 2017 Issued on: Wed, 12 Apr, 2017

I applied for affiliate account on 21 dec 2016. In revert I got mail that they will response with in 48 hours. Since then I am waiting for there response but they are not replying.
I have sent over 7 mails in last 5 months but they dont have enough time to give response my email. Its still in pending mode.

No wonder they are about to get sold. With that attitude you one can survive in this market.

Read all the comments about snapdeal, every one keep saying that their support team is one of the worst team in india. They reply until they dont want.

But I am still looking for your response. My email - crazyeno***@gmail.com. Search similar id in your database and do reply if you get time.

I had ordered maroon v neck sweater from snapdeal on 3rd february 2017 which i returned afterwards and was expecting refund. They delayed the refund initially and it was intiated on 24 feb 2017. When after 15 days also i didnt receive any refund i called them many times for the same. They gave me transaction nos. Reference nos which the sbi absolutely denied and said they are of no use as the amount will directly reflect in my account. I...

Suborder ID :[protected]
Order id:[protected]

Snapdeal not refund me my money Also keep the product which i returned in addition blocked my account saying that they reviewed my account and found some transaction that do not pass

This is my order id for the U.S Polo assn. blue casuals regular fit shirt .i ordered and when the product got delivered to me i don't like the product .So i requested for return and it got picked up by the courier on 27 March 2017 . After 1month of follow up with sanpdeal on 23April 2017 mail from Snapdeal says they declined my refund request that in account there is discrepancy in my account / some of the transaction that do not pass our internal check. Which transaction they suspected really i dont no. i have send 2 mail to snapdeal to let me know which are this transaction. Yet know mail from them.

*Now they kept my money and product too* This is too much.
The refund was supposed to be completed by now.but it is still pending after 32days.
Please review this complaint at the earliest and refund my money as soon as possible or it would force me to steps fierce actions

Hi snapdeal
I have purchased boat bassheads 200 inear ear phones and presently the left earplug is not working, regarding this i have one year warranty and i have boight it on feb 04 2017 still i have 9 mnths of warranty please concern my problem and give provide ur service as soon as possible
Thank u

This is for your kind infornation that snap deal dispatched my courier order no. [protected] placed on 21/4/2017. Courier boy come to deliver my parcel on 29/4/2017. He did"t show my parcel and demand for payment before delivery & misbehave me. He did't deliver the parcel and he said to me that he will cancel this parcel. Even he did't show the packet he did't put out the parcel from his bag. I want this parcel as soon as possible.
Please do the needful.

Thanks

Kuljeet (Snapdeal customer)

I have bought samsung earphone. After receiving i have checked and found that left earbud was working properly. So, i decided to return this item and get my money back. I have done the process required for return and refund. After calling so many times they came to take item. Then it was time for refunding money. But i didn't get my money back, i have returned my item on 31st of march. It's been one month i am trying to get my money back. I have called so somany times, customer services are saying that there is some problem by bank side. So, i have given my alternate account also. Still didn't get my money back.
Now, i am thinking i did mistake by ordering through snapdeal. Totally frustrated, i am not going to order next time by snapdeal. Sorry!!!

Apple iphone 5s not charged in my phone for battery complain not worked in my phone

My Order ID is [protected]. Placed this order on 14 April, 2017 for Mc Coy Major Air Cooler. Received a faulty product on 16 April, 2017.

Raised a replacement request as per your policies on 18th April and the product was picked up on 20 April, 2017. I tried to reach you a number of times from my registered mobile number but sadly till date the option to talk to customer care is not available when I call from registered mobile number.

From 20 April (when the faulty product was picked up) I waited patiently till 24 April when the replacement status in the app was changed to "Replacement Approved" and expected shipping date for replacement as 25 April, 2016. All this while I didn't get any call or sms from you may be because your plan was never shipping the replacement.

When the replacement was not shipped till afternoon of 26 April, I called from a friend's number (because I had option to talk to customer care whenever I called on [protected]. The person on call told me to wait on line so that he could update me but he deliberately cut the call without updating me. An hour later I got a call from an unknown person who told me that "we can't deliver the replacement" and just disconnected the call without bothering to tell me the reason or talk about refund.

Now again I was the one who had to take my friend's phone and call you again and till time the customer care executive told me "they some discrepancy has been found in your account so we can't process the replacement, instead we can refund the amount paid by you and that will take 24 hours our team will look into it". You keep me in darkness for 7 days since the cooler was picked and all of sudden you find a discrepancy when I myself called you.

The moment I disconnected the call, I got an email saying "We can't complete your return request" Few minutes later another email and you try to threaten me by saying that "we will be unable to complete your request and your account will be suspended."

Since then that on 26 April, 2017 I have been waiting for the information on refund. And when I called you today I was put on hold for 51 minutes and the final reply the person on call gave me was "We can't refund. Can't even give replacement"

Give me REPLACEMENT or MY MONEY BACK.

Don't EAT MY hard earned MONEY without any reason or fault of mine. Order ID is [protected]

I bought 2 office chairs and in less than 6 months they are broken and are not in good condition. The product quality was very bad. The chairs were being used carefully but still due to low grade quality they are in highly messed condition.
Order id: [protected]
Price rs 5999
Delivery address
Pankaj kumar goel
25/30 gali no 16 vishwasnager shahdara delhi
New delhi - 110032
Delhi
Phone number
[protected]

Respected sir,
I bought jbl t 200a earphones from snapdeal, order no.[protected]. I don't know how left side of earpice is not working properly.
My earphones is in warranty. So i want to jbl services center. They told me that thay can't help for this product if i bought this product online. They also added that i should claim that warranty from which site i purchased.
Hope your team will support me & will give proper guidline also.

Thankful

Order id - [protected]
Refund initiated 21 april and still now i dont get my refund... Of 37499rs.. So plz refund my money as soon as possible.. We trust on snapdeal too much.. So plz dont break our sentiments.. I have cancel this becoz i purchased same order with snapdeal due to i found same product with less price... Plz see my problem and refund it urgent

I have ordered a Gym product from snapdeal worth Rs 4900. We dont liked the product & requested for a refund. The took the product back after about 10 days making daily calls & message that it would be returned today. After 10 days they took back the item & after 5-6 days they said that it doesnot meet their check. Snapdeal reurned the item to me. After 4-5 days the delivered only 1 consignment out of 3. After making many calls from last 1 month they are they are registering complains but not doing any action. After 1 month they are saying that they could not deliver the whole product & take a refund of Rs. 400. For an equipment worth Rs5000 how can anyone take Rs400. Now customer care is saying that they cannot do any thing. Please help me out.

Snapdeal Product ID:-[protected]
Gaurav Kumar
+91-[protected]
+91-[protected]
[protected]@gmail.com

I had ordered a one ton voltas air conditioner vide id no [protected] and was told that it will be delivered by 27 April2017, but the item is not delivered till date and fake updates are shown that delivery attempted. whereas I have contacted custmercare four times in last three days. I fail to understand when I am interested how your courier has failed to deliver. This is the behaviour with defence people, what way they will behave with others one can guess. I request the CEO to please look into such lapses and confoirm when it will be delivered so that one does not feel cheated.Regards, Col DN Yadav, mob [protected]. Expecting a positive response from CEO

Www.snapdeal.com sells fake products

They are into unfair trade practices. I had ordered dell keyboard & mouse combo (Order id: [protected]
Reference number:[protected] from them, they have delivered an absolute fake one. A product without a serial number written on it or in the invoice. Their site shows that the product is 100% genuine. Even sent photos of delivered product to them. But now they have stopped responding.
No wonder the company is selling their office and other properties. Have registered a grievance with department of consumer affairs (Complaint number is 247802) and now see what happens.
Avoid snapdeal... It's an fradulant company.

Order ID: [protected]

The product I received was a used one. When I contacted the company they picked up the product from me but are not refunding my money. I have made numerous calls to them but they don't take any action on the complaint. the product is an Bvlgari Blu perfume. I have a receipt from the courier company that picked up the product but Snapdeal is not acknowledging my return and not refunding my money.

Rescheduling the pick up date and refund pending
Name - sandeep jaiswal
Email id - sonideep. [protected]@gmail.com
Registered mob. No. [protected]
Order id - [protected]
Complaint id 41254451

Hello snapdeal team..
I purchased this mobile of videocon krypton 3 v50jg in rs 5999 from your site on 24th of jan 2017. It was delivered but with manufacturing fault. I contacted and complained to your technical team and they adviced me to go to the service center of videocon. I visited there and they sent mobile phone to their factory workshop and after a month they gave me doa certificate with special customer replacement certificate and told me to return it back to the snapdeal. I sent a mail attaching the pics of packed pcs of handset to snapdeal customers care. From then they are giving me a date to pick up but its not picked up yet.
I always updated the detais, provided my bank details and made calls to customer executive but as usual i was said that they will solve the issue in 24 hours and pick up will done in next 2-3 days but they rescheduled the date and postponing the pick up date.
I am a regular customer of snapdeal but this time my money is stuck from 4 months and i am totally unsatisfied and highly disappointed.
I am totally harrased by the snapdeal company.
I request you to please solve this matter asap.

Hi Snapdeal Team,

My Suborder Id: [protected] and the delivery and courier tracking no is P[protected].

The order was scheduled to be delivered at my place on 26 Apr, I received a message from snapdeal that the delivery of my order was attempted but could not be completed due to certain reasons.

Therefore, it was rescheduled for 27th which is today. The same message I have received even today that order could not be delivered.

Can you please let me know what's the issue with delivery. i have not received any call whatsoever both on primary as well as secondary contact numbers. Neither you are messaging me the delivery person's contact number.

This is really embarassing situation for me, given that there is no other way to contact you guys. Your call centre service is simply pathetic and one cannot simply reach a person on the other end. I tried to track the order via the courier website also, but no luck.

Can you please let me know the issue with delivery by contacting the courier person. This is simply not done that your company is dropping a message every morning without the delivery being actually attempted and without giving us any call.

Regards,
ishak
[protected]

I have filed complaint against snapdeal on 21 april 17. After filing the complaint for a refund issue i received a call from snapdeal rep. Rahul tripathi by snapdeal registered customer care no[protected]. And he asked me to sharing card details to refund initiate. And during refund process 5 calls received from snapdeal registered customer care no.[protected]. And after disconnecting the call i received 2 msg. O[censored]nauthorised withdrawn 10000 each (Tatal20000). I called to snapdeal but they denied also then i lodged a fir against snapdeal cust. Care no.[protected]. No response or refund of my account with 20000 is credited till date. Pl. Do necessary action immediate.