Snapdeal.com Complaints & Reviews

Very disappointing and cheating service first ever received from any online shopping site.I have ordered for a wireless and FM radio blue tooth head phones but they have sent me a wired head phone set with no other options.
Felt like cheated and definitely raise a complaint against them in consumer forum and mark the complaint their Facebook and other social pages as well.
Avoid shopping from Snap deal.

I always do shopping from this website and ask some of my friends to send the products to here in Australia.But, this time i bought this jabra wireless, built in Bluetooth and FM set for one of my English friends here in Australia.When he opened this up in front of me and found it a different one .Its just a simple head phones set with no Bluetooth or wifi or FM options.
I felt very ashamed and felt sorry for my country's shopping system.
I was a big harassment to me as it spoiled my image in front of everyone.

When you guys will change this cheating culture at your end???
Why you always cheat with your on going customers.
I want this to be taken care immediately otherwise definitely will take a strict action against you.

My email ID for the order was [protected]@yahoo.com

Harjasdeep
[protected]

Complaint : Not received refund of Rs.1, 350/-

References : (1) Order Id : [protected] (2 Items), Placed on 02 Apr, 2017 (2) Suborder Id : [protected] (3) Suborder Id : [protected]

ITEM : Cello Blue Stainless Steel Water Bottle - 1500ml

Snapdeal took away both the item and Cash Payment of Rs.1, 350/- with the promise that money WILL BE REFUNDED. Now I have neither the item nor the money. The website boldly displays, "REFUNDED". But till date, no refund of Rs.1, 350/-

REASON FOR RETURN : In place of my ordered item - "BLUE Stainless Steel Water Bottle", SNAPDEAL supplied an entirely wrong model - SWIFT. This happened two times.

WHY REFUND : I had to obey SNAPDEAL terms and accept refund i.e., mind you, refund was NOT my wish. It is SNAPDEAL who demanded that I should go for refund which I have meakly accepted.

The v guard crystal plus voltage stabilizer was received in damaged condition. Since i was away from my place my cousin brother has received it on 23-03-17. After returning to home, i tried to fix it for new tv and opened the package on 18-04-17 to my surprise it was in damaged condition. Immediately i tried to return it through my orders, but the site is not accepting since already 14 days were completed after delivery. This is the first time i am experiencing this situation, with great confidence on snapdeal. Please help me in this regard. I solicit early reply.

Hi,

I had ordered chair for elderly patients from snapdeal and it was delivered to me on 13th April 2017.

The chair was damaged and I had initiated the return request same day.

However 6 days after that on 18th April 2017, the order tracking page shows that the pickup failed. I was sent a link to update the schedule which I could not do online since there is no provision for same. (Please find the email attached herewith).

I contacted Snapdeal's customer care and asked them to update the schedule for pickup since I cannot do it. However they did not update the same and are not helping out.

They blame the courier service that the courier service Nuvoex wrongly updated the comment that I do not want the pickup to be done.

I did not make any such comment and I want the product to be returned.

Please help me to escalate it to Snapdeal asap.

I bought a ro from snapdeavel in oct;16 and it was installed in 4th nov;17 however after 5 months, its motor stopped working. I contacted vendor who sent the ro to me. Despite of onsite warrenty, i was asked to get the ro checked with my own expense. I did it and motor issue came up, i had paid 250 to their engineer. Now i asked vendor to replace it, he kept passing this issue and finally agreed to replace motor with condition that i need to send the faulty motor back to them with my own expense after they send new one, i agreed however they never followed their own commitment. I have mail chain as proof. Than i contacted snapdeal, they opened ticket on 2nd april which is still open and their is only one statement from snapdeal that conatct to vendor. I provided mail chain that vendor is not responding, still they have same statement. This vendor is still selling product on snapdeal.

I am trusting snapdeal company only but i registered a refund complain and it is pick up on 12th of April and courier boy give me a pick up receipt so I talk to the customer service advisor because my status show pickup schedule but it is picked up they told me tomorrow is your status will be updated and when I talk to advisor next day he told me tomorrow is your status will be updated and after next day he told me that your id will closed and no return and replace will done and when i ask to give my item back they said it also we will not able to do please refund my money to mu freecharge account ph no. [protected] my product is passed in quality check still they not refunding my money
Orderid-[protected]
Suborderid-[protected]
ordered watch name-skmei black round dial analog digital casual watch

Dear sir, i inform you that, i purchasing projector vga cable 22.10.2016 whose order number is [protected], its warranty was of 1 year but was lost in 6 months so i want to quickly change my vga cable, under one to two days,

# order no. [protected] company vat tin :[protected]
#suborder no. [protected] company cst no. :[protected]

Buyer —
Jakeer husain
Noida sector-63 b-119 uttar pradesh - 201307
Mob. No. [protected]
Alternate no.[protected]

I tried to make a payment of Rs. 1919 on 1st April which failed. I have so not received a refund even after sending my back statement.
The services of Snapdeal are appalling.
Ref id: 41181683

Dear sir please give me my product suborder no. Is [protected] ticket id is. 40702871 its seeing estimated refund on 29 march but i have not get my refund coz of i received your mail my account has been deleted and refund request is close but sir if you not refund my payment it is ok but please give me my product back because its my product i have paid for this product so it is request to you give me my product.

I have placed an order for Timex Intelligent Quartz T2N721 Men's watch on 08 Apr 2017 with order id:[protected], and received the product and used unpacked condition without the warranty card on 12 Apr 2017. As soon summoned my query to one of the Snapdeal Representatives and she booked a complained as well

On 14 Apr 2017, I got an email from snap deal saying that "Your return request for Timex Intelligent Quartz T2N721 Men's watch cannot be completed", I replied to them what does it mean? but no response

I contacted them numerous times in the day through phone, Every time they were making the different-different statement like e.g. "Past time I have cancelled my order", "Snap deal sent a correct product we are not responsible if get the wrong product", "Your account got suspended" and so on.

On 18 Apr 2017, when I talked to the senior floor manager, The way he talked to me, I can understand he is not going to understand my problem, He was explaining about the return policy.

According to Snap deal return policy, There are clear mentioned if you are Dissatisfied with the item you can refund/return the product.
This incident has broken all shackles of faith and trust.

I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund my amount without further delay.

Thanks,
Sanjay Kumar
[protected]

I have ordered in Urbano jeans from snapdeal order no.[protected] on 27/03/17
I paid payment on same day and i Am gold member of snapdeal
he give me estimate date on 01/04/17 but order placed on 04/04/17
that is ok but he gives me wrong size of jeans
i request for exchange on 5/4/17, exchange ticket no.41047903
he pickup jeans on 6/4/17
and did not give my exchange order to till date (18/4/17)

My mobile gfive is problem face, that is microphone has not working for 6 days and i'm not able to contact snapdeal customer care, and my phone in under warranty, plz help me,
name:deepak biswas

Dear sir,
I have received a wrong product with COD Rs. 1300 from Snapdeal.
I want to return this wrong product but Snapdeal not return this wrong product.
I have send many time e-mail and call to Snapdeal but not response till date.
Please refund my amount as early as possible.

I had ordered nike shoes of 6000 rs i did not like the item and returned it for a refund because the quality is not good as original nike.after they receive the shoes they are telling me we have received a different shoes and your quality check is failed so we are sending the product back to you.and that to different shoes one nike and one puma.snapdeal must be closed by e-commerce and court because its 2nd time that they are looted me please note the order id: [protected] now they told me that we cant do anything regarding your complaint now and i[censored] refuse the delivery we are not responsible for any loss.please its my humble request to close snapdeal.com and take a strict action against them

I purchased a mi mobile from snapdeal order i'd [protected] received order on 15/04/17 but mobile not start (On)
I want to return it as per easy returns policy but snapdeal customer care suggest to visit service center of mi in mirzapur up. I visited and service center told this is old mobile not in warranty snapdeal make you fool.
Please help me and suggest the further steps what i do.

Pramod kumar singh
[protected]

I have ordered Ray ban sunglasses (Order ID: [protected]). I never faced such situation where I have paid 6500 for sunglasses and Snapdeal sent me empty box. I have made puchases of 50000 from Snapdeal but it is the 1st time I faced such kind of issue. I have lodged my complaint and hope for resolution. I am really disappointed with this kind of treatment.

I had purchased a f&d t-200x bluetooth soundbar (Order id: [protected]) on 15 march 2017 from snapdeal. It had been delivered on 19 march 2017. When i checked it then fm had not working properly and i am not happy with this product, so i raised a request to return the product but there was no option for return only replacement option was available. Then i have to requested to replacement the product. Same product had been delivered again on 30/03/2017 but there same problem was there in this product. I think its a faulty product. Engineer checked the product again but he did not not give me the job sheet. When i contacted to the customer care for refund my amount then they said that send the job sheet via mail which was filled by engineer and they also said that please go to service center to complaining the product but the service center is too far from my home and i don't have too much time to resolve the issue by going to the service center in working days, i told my issue related to the service center to the snapdeal's customer care via phone and email but they replied every time that we are escalated the issue to back end team but there is no resolution provided to me yet. I am regularly follow up from the snapdeal customer care regarding my complaint but no one resolve the issue and every time they told me that we are escalated the issue and reply will be provided in 24 hours but reply is always same that you have to go to service center to resolve the issue. I am completely fed up from snapdeal so i am registering my complain here.

Regarding-order id: [protected]
Philips rl226fm/00 fm radio players
Dear team,
I bought this radio one month ago,
When i opened the box i found that price tag has removed from
Box and i also found that packaging of snapdeal was worst..
When i confirmed at market they told me that snapdeal overcost you and
And your product is not genuine.. Then i raised a complaint at snapdeal
For return, they told me that we'll pick in 2 days but i hasn't received any response even after 25 (Approx) days of complaint..
One day i tried to check the product and then i found the product
Is not switching on..
I again raised a complaint for it and they told me that we can't return used product.. The customer care agent talked with me in a extremely bad
Way i request you to kindly help me..
Reach [protected]@[protected], [protected]

On apr 7, 2017 i have placed an order for water purifier on apr 12 they delivered second hand water purifer to me. I have raised request for refund till now there is no response from them, each time customer executive say backend team has to look into the issue already 6 days over. I have thrown my hard earned money 14k into thrash because of sdeal.

Order id [protected] which is the Skullcandy earphones and is defective on the right side and I want a refund for this order and not a replacement I tried the customer care number but it keeps looping and repeating the same thing and because I won't be here to receive the replacement so kindly please refund the product please email is [protected]@gmail.com