Snapdeal.com Complaints & Reviews

Dear users i would just like to request you all not to use Snapdeal at all for any kind of purchase. I purchased Veet Sensitive Touch Electric Trimmer for Women from Snapdeal which was delivered on 29 March 2017. I was not satisfied with the product so i regustered for its return and refund and it was returned on 31 March 2017. The refund of whuch has not been made till this date . I called customer care last week which primised my refund to be made shortly in 24 hours but when i called yesterday, then that good for nothing idiortic uneducated illeterate customer care executive bluntly replied that neither refund os possible nor return of my product to me, specially when the order status in my account shows "return approved" but refund is not made which means they have kept the product and did not pay refund my moneh as well. Thieves ! They have no valid answer for their froggery and this theft takes place evry day with many people. We Must Boycott these filthy liars and frauds to keep our money safe. Please i request to kindly boycott this online shopping website.

Hello Kunal and Snapdeal Team,

I have ordered two Philips products clubbing them the price was around 1600 COD.
Order no – [protected] and suborder no: [protected] and [protected].
So scenario is on Day of Delivery in morning I got message that your order is out for delivery and that person came to delivery address and collects money delivers against order which has two products in it from DTDC with some barcode as well.

Here comes main story.

I again receives the call that your order is at your doorsteps. So I checked the initial received product immediately and found it to be of Cheap Nova which were damaged and used and not even in working condition. So at that point of time I refuse to take another order from new delivery person which was from Spandeal this time and told them to replace it with the original one, but he refused to give.
First delivery boy was from Surat distributor address () as mentioned in the box.

In short Snapdeal data is hacked on the day of delivery and someone else is ordered fake products to me.
I have contacted customer support but they were very harsh on their words stating shipper is not registered with us.
Whose loss is this is now?

We the end customers trust internet shopping and that's why I am ordering from over three years. Kindly find the images of the product received. I need my original order or give me refund, AS I DON'T KNOW THE SELLER AND I AM NOT INTERESTED TO KNOW ABOUT THEM. I ORDERED SOMETHING FROM SNAPDEAL. IF YOUR DATA IS HACKED THEM IT IS NOT CUSTOMER PROBLEM.
One more important thing for you guys.

This never happened when I order something from Amazon and Flipkart, they keep Customer data safe, it's Spandeal that are not able to keep customer data safe with them.

I have already returned the received product to Snapdeal and now I want refund or my original product that I have ordered. That's it.

Don't let these cheap things, lose your customers.

Best Regards,
Lalit Verma
Direct no: [protected]

Hi,
I placed order for nike shoes. There was 10% instant discount on HDFC credit card when i placed the order. Later i got the message the order is cancelled. When i talked to customer care they told me there was some internal problem and suggested me to place the order again and an as usual sorry for inconvenience. When i tried to place the order again there was no discount. When i talked to customer care again they said nothing cant be done no discount. This made my shopping experience with snapdeal a horrible one since because of their issues/errors they can't stick to their commitment.
my order id: [protected]
I think if snapdeal promises a product x for price y on a date and if that got cancelled due to some snapdeal internal issues. Then snapdeal should take the responsibilty to deal with issues and not let customer go through trouble.

[protected]

Earlier at the time of purchase they shows a warranty of 3 months but now it doesn't seems to be available
My fitness band has stopped working and providing false data or even no data
Hope to see some positive response from u guys soon...

I got oreder id:-[protected] delivered to me on 2april 2017. but when i unboxed it and make switched on it didnt get ON. so i make it charged for 4hrs, after that once again was tried to make on but i was not succcid.
i was book product for replacement but still now i didnt get reply from snapdeal.com. On website in my order it shows unable to contact you. so i mail them one more contact number but still no reply from snapdeal.

I had return Nike shoes and it was picked up at 24 March and it got check at warehouse and they approve the return request and after two days they replied that my account has been blocked wtf is this?? I have completed proof that my product has been picked up and the call recording of the Snapdeal customer that they will help me but now they avoiding me. The amount is rupees 5595 so I will not tolerate this

I have placed my order on 25th march order id [protected] and I paid through my debit card Rs. 950.On 30th march the order was canceled by the seller I don't know the reason why they canceled my order. And when I checked my order status it showed order canceled and refund initiated on 30th march.Today is April 7th till now I didn't received my money in my bank account.I have mailed snapdeal customercare.Still now I am only recieving computer generated email from snapdeal saying that my issue will be solved with in 24hrs.I have asked them to share the reference number of the refund transaction but they are not ready to reply.

I ordered one chimney (hindware m3/Hr Cleo 6p cm auto clean hood) from snapdeal which was of silver colour as shown on their website but to my surprise the chimney that i recvd (on 4th of April 2017)was of blue colour as opposed to what was shown on their website...and was sent by aarav entrprise(fraud again!).I requested snapdeal for refund of the same as v wanted d product asap so as to get it installed in our new flat whr the work is ongoing but these fraudsters bluntly said that they wil only replace it and are not going to refund the amount though the mistake is from their side.How shameful!!!They registered(TICKET ID.[protected] the complaint n said dat within 48 hours v wil get the product pickd up frm my place but 3 days have already passed n forget bout pickup i did not evn hear frm thm (no mail ..no call) evn after giving soo many calls to their customer care which again is pathetic just like the company...full of fraudsters...n no update bout pickup on their website about which they brag that it's very customer friendly.I jus want ppl to beware of these cheats...n not to fall into their trap.All they know is to loot hard earned money from ppl.After this experience I seriously dnt want to evn hear their name in my life.Whenever v call their customer care all they say is POLICY POLICY POLICY!!!as they dnt have ne answer to customer's queries!!I again request u all to not spend ur money purchasing items from this useless company/website.

Snapdeal is going through its bad phase and they are compensating it with their loyal customers, even though this is very illegal and offensive action against the customer.

My name is Ashish Venu, I had ordered Royal Canin maxi junior Dog food on snapdeal on 6th of march and my Order number was [protected]
when I checked the product I was it was not genuine and I was 100% sure about it as I'm a regular user of that Dog food and I applied for a return request the snapdeal delivery boy came and took away the product on the next day itself and after 7-8 days I received a email saying the product was genuine and it will be delivered back to my house for which I denied and asked for a refund.

After 7-8 business days when I repeatedly e-mailed and called up snapdeal they told me " We will neither give you the product nor the refund of your product and we are blocking your snapdeal account"

I paid Rs 6249/- for that product and now they arent giving my refund nor the product back. I want to file a case against the snapdeal for the same.

Its just been few months and the battery is gone.. I'm never gona get mobiles on any of the online sites seriously.. Vr not able to connect to the customer care properly.. I'm totally frustrated.. This mobile dint even work properly for a few days..the worst mobile ever.. A very bad exp.. Please get the mobile serviced I want that battery to exchanged..

From
S.Jayalaxmi
Puducherry

To the consumer complaints section
Ref: Invoice No: S0321F/16-17/79310 dt 15 Mar 2017

with reference to the above, we ordered Arial matic detergent powder of 2kgs( Pack of 3) ie., 6kgs paying an amount of Rs.1109.00, from blue dart surface courier on 20.03.2017. when opened we were shocked to note that the pack contained only 2kgs, one pack only.
we brought to the notice of complaints they told to refund the pack to vulcan qc, chennai. we dispatched through professional courier, puducherry on 26.03.2017. receipt no : pon 4817008, paying RS.150.00but the pack came refunded. we were not knowing the reason. please do to retify the loss as we are a regular custmer

Mportant message over Snapdeal...

Please do not deal and if already a customer please be careful they are fraudsters
And quite noticeable, they do not deliver what really you want and even don’t replace the item after making so many complaints they will told you they can’t replace the item because time is over. They are only making money and frauds were done by their team only and unfortunately I am also their victim...As they are professional in loots and they have unique modes operandi.
I ordered 3 items Order ID: [protected] Snapdeal promise to me deliver 24thMarch to 27th March 2017. But They delivered only two item on time that was one T shirt (Wrong Size) and another was Puma Black Cotton Blend Trackpants. One item still pending after making so many complaints on 28 th March, 31 st March, 5th April and 6th April 2017.
I lodged my complaint four times they don’t dispatch me what I item I ordered they delivered wrong sized T shirt and I first complaint on 28th March 2017. Firstly they took wrong item, they mentioned in the complaint is wrong item (Blue Cotton Track Pant) but I want to replace T shirt for size which is doesn’t fit to me. Even the courier boy pick the replacement after 10 days they return the same Tshirt same size return to me. They don’t bother to replace the shirt. Even they are sitting and finding escape means by not reverting and surprisingly their mails IDs becomes inactive.

All d best and stay away or interact minimum with these unprofessional and unethical group...

Rgds
Ajay Saxena (#[protected])

Hi there recently I ordered online men suit from snapdeal, due to size issue I had returned it back very next day and returned was approved by them and present status is Status: Return Approved Estimated Refund By: 22 Mar, 2017, on 05/04/2017 I got a mail in which they had mentioned no refund will be processed and I would show original mail where they have approved my returned money - Original Message -

From: [protected]@snapdeal.com [[protected]@snapdeal.com]

Sent: 22/3/2017 4:02 PM

To: nik.[protected]@gmail.com

Subject: return: Envoy Grey Casual Suits

Hi Ajinder,

You will receive your refund for Envoy Grey Casual Suits soon

Rs 1999 will be credited to your FreeCharge Account within 24 hours. You can use it for your future purchases on Snapdeal. You can also recharge your phone/data card/DTH connection or pay postpaid phone/utility bills at FreeCharge. Happy shopping!

Note: If a voucher is refunded, it can be used again within its original validity.

Click here to check your FreeCharge Account.

If you require any further assistance, feel free to reply to this email. We’d be glad to assist you.

Thank you,

Team Snapdeal

STILL MY FREECHARGE ACCOUNT BALANCE IS NIL, BASICALLY THEY ARE DOING FRAUD, SO PLEASE BE CARE FULL WHILE BUYING FROM SNAPDEAL

I had purchased Sandisk 16 GB class 10 sd card from Snapdeal with 7 years warraty. After 6 months it got corrupted, so I returned it to Snapdeal for quality check. But now they are saying that they got empty box and they did not receive the product only and they are returning me back that empty box. I have invoice as well as product returned receipt.
[protected]@gmail.com
Mob - [protected].

Order Id : [protected]
My order was cancelled by Snapdeal and they said that amount will be refunded. It has been more than 15 days, but I have not received the amount. I called the customer care and they asked me to share the Bank Statement. I shared the statement after hiding different amount reflected in the statement because my Bank Balance is a private thing to me. It can be clearly seen that there is no Snapdeal Credit transaction in my account. Snapdeal has refused to provide ARN number for the transaction until and unless I provide them full account statement. I don't know what they have to do with knowing my bank balance. The transaction details are clearly visible and it is clear that snapdeal has not transferred any amount to my Bank.

I ordered loafers from snapdeal few days ago and I received a sandal instead of that. When I returned the product, snapdeal has suspended my account and is not ready to either make a refund or give my product back.
This is so embarrassing and when I ask the reason for all these, they say that they can't disclose it.
Is this the way a customer is treated?
Registered number: [protected]
Order id: [protected]

Hi Team,

Order ID: [protected]
Smart One Mobile : Rs 599/-
My Order Details are in attached image.

I Ordered this product on 17th March 2017. I Received it on 20th MAR 2017.
I didn't like the product (especially plastic quality).so i wanted to return the product. i tried to return the product in online snap deal site but i am unable to do it. then i called to snap deal customer care people and said that i wanted to return the product. they said it is not possible and given me one advise to return the product.

Advice: Please raise a replacement request then courier boy will pick the item and will try to deliver the same product to you but you don't accept the product. then your money will be refunded to you.

I did the damage request. then snap deal arranged a service visit. he visited my place and asked me what is the problem? i said i did't like the product so i wanted to return the item. then he said ok and he only prepared the item with fresh snap deal packing cover for pickup and he returned clearly in job card saying that customer needs refund for the product.(proof attached).
Service engineer said we will update by tomorrow and courier boy will pick it after one or two days he said. the whole thing completed 10 days back. but till today no one is ready to pickup the item.

Note: I Purchased this product in snap deal gold which has Extended 14 Days Return/Replace Benefits. (proof attached)

please do the needful.

Thanks,
Ashok
[protected]

I booked my order from snap deal they shows it was delivered but I did not get my order . they are telling that you get your order at 2nd march but still I didn't get this and I am doing call snap deal regularly but they are giving time to wait for investigation but it's already complete one months. But today they are telling that you already get your order by indiapost our AWB NO :- AJ0043966OOIN, But I didn't get my order

I ordered one single poly dohar on 30th march from snapdeal and received a different item on 2nd April. I then initiated a replacement and again received the same different item that I received on 2nd. This is now getting on my nerves. Snapdeal has such worse customer help services. I have been trying to request a refund but it's just not happening on the app, whenever I try to click on replace/refund item icon it brings me back to home page, neither they are replying to any of my emails. My order id is [protected].
Please help me, my email address is aishwaryajoshi.[protected]@gmail.com

Hi

I am regular customer of snapdeal but day by day I am loosing trust with your services.This time I am having issue with the product "fastrack men's watch".
Last time my issue was with Samsung galaxy j7 which was acknowledged by you but not resolved.
I ordered this watch on 04 Oct 2016 from snapdeal. Order details are below and attached as well.

Order id-[protected]
Suborder id-[protected]
Product name-Fastrack 3121SM01 Men's watch
Customer id- [protected]@gmail.com
Contact details-[protected]

As mentioned in warrenty card and in your product details on your website, this product'warrenty is one year.
This watch is not working now, may be the battery issue or any other.
I contacted snapdeal support team, they suggested me to go to any fastrack showroom or fastrack center to get it repaired or replaced.
But when I went to fastrack showroom in Moradabad (uttar Pradesh), I found 2 service center/showroom nemed as " Jimmy times" and "Ahuja Brothers" with the help of Google.
They both denied stating that they don't deal with online order cases In short they denied to take care of this product

I was informed by snapdeal support team to contact you([protected]@snapdeal.com) In case they denied.
Now let me know the solution of the problem as it is creating a loop between you and brand showroom.
Kindly do the needful. Atleast do follow whatever you have mentioned in your product detail, or do remove those warrenty statement, don't misguide customers.
You can reach me on [protected]
Kindly acknowledge the same mail.
Please do the needful to resolve this problem.
Please find attachment.

Regards

Vikas Kumar Gautam