Snapdeal.com Complaints & Reviews

Order ID: [protected]
I had purchased a product on snapdeal on 15th March 2017. However which snapdeal cancelled my product as usual on 21st March 2017. I called snapdeal in regards to my cancellation, to which after a debate they told me to place the order again and as the product was not available i didn't order the product.
On 23rd March 2017 i receive the same product through DTDC with the same amount as it was COD. In order to my understanding that i had ordered the product my mother paid the amount as i was not available at the time of the delivered product when accepted. When i opened the parcel received there was nothing but an empty box with no product inside, immediately i called snapdeal and informed them the same with the photographs attached, however which snapdeal acknowledged the matter with the assurance of solution provided as they are aware of the similar case in the past. after a lot of wait when contacted snapdeal they denied any resolution and informed they cannot do anything into it. When i cross questioned them informing them my confidential information was been shared to their vendor on the panel how does it doesn't make snapdeal the person concern to check towards the matter. However, they replied of my account being suspended and when called informed no refund would be given at all as its not their concern.

It is illegal to share confidential details of client to panel partners who are not on snapdeal panel anymore as well as it's the prime responsibility of Snapdeal to resolve the issue as the product query and order was been placed on Snapdeal itself. I won't refer sanpdeal to anyone as they don't adhere client satisfaction or severity of the situation faced by their client.

Hi,

I ordered a product "Black & Decker 10mm - 550 Watt Variable Speed Drill with 5 Bits- HD5010VA5" against order Id "[protected] " on 4th April. It was finally delivered on 9th April after the wait. But he product was incomplete. It didnt had 5 bits as mentioned in the product title itself. Also, the measuring gauge was missing. The handle also appeared broken.
I filed a replacement request immediately on 9th April. The product was picked up on 10th evening.
Now on 13 April, the status is Snapdeal is checking the quality.

It is highly disappointing for such a delayed process. The product is of no value if delivered after such a long delay and incomplete.
I Have lost faith in the company.
There is no way customer can contact and talk to the customer care executive.
I want to initiate the refund now as company is TOO SLOW and UNRELIABLE.
Please help

We shipped 2 suborders [protected] and [protected] dated 19.10.2016, where firstly they debited stock out commission to me for orders not shipped and then refused payment with a comment as orders cancelled before shipping hence cannot pay.

We uploaded signed manifest of the logistic company, for which they replied that the manifest is not properly signed hence we cannot honor your claim.

We uploaded numerous other manifests along with a written declaration from the logistic agent that the shipments were perfectly taken over by him. (Attached)

Moreover, the manifest consists of 4 suborders/shipments, where 2 were perfectly delivered to the customer. The problem lies with the other two mentioned above.

How it is possible that the courier boy signed manifest without picking up the shipment or partial manifest shipped/accepted by courier boy.

We recommend sd not to be-fool sellers and do business ethically.

After much struggling with their cs internally via queries, we had opened the case for public at large on twitter, aiova, google and others.

Query ids are

Complete details at dlvr. It/nsfbwn

Similar signed manifest, declaration and affected manifest details at
https://drive.google.com/drive/folders/0B3fH7M3O0sOVUnFXUGctd0MyR28

I bought one non stick tawa from snapdeal. After delivery i checked that product. the handle of the tawa was brokened. then registered for replacement on 08/04/2017.still no reply for that pick up.more times i check track details.there is no clear details to know about the replacement.my order id is [protected]. i am tried to contact courier services to pickup.please clear this like problems

Dear Team,

This is Ravikanth and i have placed an order with Order ID: [protected] (3 Items) on 15th Mar, 2017.
I have placed a return order for one of the items and picking team has picked up Spykar Navy Blue Super Skinny Overalls jeans on 19th of march 2017. it got reached warehouse on 23rd march 2017.
At the time of picking-up the pick boy has verified the product and he has given the acknowledgement to us which i have shared with snapdeal.
on 23rd march 2017 i got a call from one of your executives saying that the warehouse team has received a T-shirt instead of original product i.e Spykar Navy Blue Super Skinny Overalls jeans where as customer is not at all responsible to that.
But snapdeal is not ready to accept that acknowledgement.(Because They have mentioned their reference no instead of product details).
Snapdeal Team has not contacted concern picking up team regarding the above mismatch which is confirmed by picking up team.
I have contacted the picking up team and they have given the confirmation mail that they have received Spykar Navy Blue Super Skinny Overalls which is also i shared with snapdeal.
Moreover Instead of snapdeal team contacting with picking up team directly they are advising customer to contact directly which is not possible in reali.(customer will not have the contact details of the concern picking up team/he is not at all responsible to customer directly)
snapdeal team has returned the mismatched T-shirt to me.
So Please do check and kindly process the refund as soon as possible.

I ordered 3 bed-sheets and only received two. However, Snapdeal updated as all three Bed-Sheets being delivered. I contacted several times to customer care they say the case is in investigations not its more than a week. Not sure how long will it take for me to get the product I purchased with Snapdeal.

I placed the order for three bedsheets on 3rd April 17.

Item 1
Story @ Home 100% Cotton Peach King Size 1 Bedsheet + 2 Pill...

Item 2
[protected]@Home 100% Cotton 300 TC King Size Bedsheet with 2 Pill...

Item 3
Story @ Home 100% Cotton Blue King Size 1 Bedsheet + 2 Pillo...

I paid the order online by my Card. However, I only received Item 1 & 2 by the courier and the packaging was two plastic bags one was big to hold two bedsheets but there was only one bedsheet in that bag. The invoice was for all the three bedsheet. In hurry we couldn't open and see the content and sign the delivery slips.

On 04.04.2017 i have done a shoping payment for snapdeal with united internet banking but my transaction accured error and my account has been deducted and till today it was not refunded.

Ordered product from snapdeal and not comfortable with that product so I raise replace request which is in snapdeal policy but no replacement has been done till now and they are saying I not at my address. rejected my request.I havcent recieved any call from them and there is no helpline in website as well as contact number which we can contact.Order ID: [protected] (1 Item)Ticket Id: 41110093

Hi Team,

I have purchased 4 books on 31st March and for all the books delivery date is before and on 11 April. But surprisingly they don't met with deadline in 12 days..

Ecom couriers they are using which is revolving near to destination with out delivering...

Due to which I can't send books to my friends... Because of these people my reputation got damaged so please take some action on snapdeal, as they are entertaining e-comm express courier... Worst service..

My order id

Thanks,
Tirumala

I have been struggling to return my order [order id:[protected]/ Manhattan high back recliner office chair] From Snapdeal, since it has been delivered(1 April, 2017). The first pickup personnel called me to ask about the dimensions of the item to be picked up[Two office chairs that were sent to me by mistake] and whether it is possible to transport on a motorcycle. I told him that it wont be adequate. I gathered he would arrange other transportation. But instead I received message from snapdeal that delivery attempt had failed and I must reschedule within 48 hours, else my return request would be closed. I spoke with snapdeal customer care representative that day and explained my problem. He told me the he rescheduled my pickup. The pickup person came by my house after that on a motorcycle. When i asked him how me plans to take the chairs, he said he didn't know about the item and he would not be able to take it, and he would email snapdeal about the issue. Then again i received email from snapdeal that pickup attempt had failed and i must reschedule within 48 hours or my request will be closed. I then spoke with another snapdeal customer service representative and explained the problem to him. He told me that he is registering a complaint and the snapdeal team will fix this issue as soon as possible. But two days ago I received message and email from snapdeal saying that my return request has been closed. And the return query in the app says i cannot return the item anymore since it had already been 7 days since the item was delivered.I found a reschedule option on my order and i rescheduled the pickup and mentioned the pickup company's transport problem. It showed that the pickup is rescheduled to be by 11th April(today). I didn't receive any phone call for pickup. Neither did anyone come by the house. But i received an email and message saying"
Hi Dristiprakash,
Pickup of your Manhattan High Back Recliner Office Chair on Tue, Apr 11, 2017 was unsuccessful
Please click on the button below to let us know what you would like to do next. You can set a convenient date and time to reschedule the pickup.

Pickup Update

In case we do not receive a response from you within next 48 hours, we will close your return request.
I then called the customer helpline([protected]) and spoke with the customer service adviser "Ankita" and explained the situation. She assured me that she would fix this problem as soon as possible. But after all this time, I have little faith in the competence of the company. If this attempt dose not workout, I will be forced to take legal action against them.
Thank you.

Order id: [protected], placed on 25th feb 2017. Suborder id: [protected].

We ordered for aquasure nano water purifier. We received a used product that was not as in the website. Based on 4 reasons we returned the product and waiting for refund.
1. It is a used product (The eureka forbes personnel came for installation
Inspected the product and found that it could be a demo product or
Tested product)
2. The product was not as in the picture on the website.
3. The carton had a "low tds" rubber stamped on it. That is not detailed
On the website description. And
4. The bore water in our area has high tds value (2400) and this unit cant be used.

We mentioned all the 4 reasons while returning the product for refund. We made lot of calls, some like apoorva, ruchi, abishek, say in a good and gentle manner that we would be refunded in 24 hours, 48 hours... We kept on waiting over a month but money is not refunded.

In spite of sending many mails and speaking to different executives, there is no use.

I am under severe depression. A lady cant get more depressed than this. I am very much frustrated. It is a hard earned money of rs.8598/- and we cant let go this amount.

Because of heavy depression, i cancelled all the other orders i made after that, as i am not given a refund for my earlier purchase. I am unable to do my routine work because of this.

Please refund my money rs.8, 598/-

Maine infocus m370i purchase kia ..

here i got some problem in the mobile.so I returned the mobile to snapdeal.com.

there the product also reached.

quality chek me bhe pass ho gaya lekin company waalo ne refund daine k lia mana ker dia...2 product pehle bhe purchawe kia maine os me bhe fault tha to maine vapis ker dia lekin es phone me bhe issu tha to ab refund nahi de rahe or.na hi phone ...6822 amount of refund...without informing me they block my account.. and didnt refumd my money..now i case on snapdeal.

I had ordered a guitar bag from snapdeal.the size of the bag didnt fit my guitar i got a cal from the snapdeal and they told it passed our quality check but the size was not k so i had a talk with seller he said he wil take the product back and doesnt have any problem in taking the product back.its been 5 days m calling snapdeal regulary but not getting any response the seller is ready to take product back but snapdeal to earn commision is troubling their customer.the customer care guys are telling you wil get refund but when their executive cal they tel we cannot give refund..they are not giving proper response its already 5 days everyone are ready to take return the seller...but snapdeal to earn commision is doing cheap tricks...never trust snapdeal my order id is:- [protected]

Sir i had bought a smart watch and as i put my sim card it switches off and with out the sim card it works, can u pls advise.i checked with all the tech in goa and they say that to revert back to the company as they cannot resolve the problem.

Hi
I am Gautham,
i accidently misplaced the ketters of my address of the order [protected].
There is no option to change it.The order is not yet dispatched.I want to change the address.So please give a chance to change it

The quality of product is very bad.as the product shown in image is fake. Snap deal is giving very bad product.we r very unhappy by it.dont ever show fake product when u r not able to provide it truly as showen in image.tx for such a bad product.after return back product the snapdeal does not giving back money return.the quality of product cloths colour and design as shown in image is very bad.

My order ID is [protected].. Have paid via net banking.. The order was placed on 03/04/2017 but now nor it have been delivered nor able to cancel it.. It's showing closed.. What's the matter? Help me to receive my order else return back my amount..

I placed an order of 'Sennheiser In Ear Wired Earphones with Mic Black' at snapdeal.com on 14th march, 2017. Since all the products of SENNHEISER comes with a unique QR-code for authentication, the product sent by them didn't have that unique code & so I asked for my refund.

The product was picked up from my address on 18th March, 2017 after I asked for refund. Instead of refunding my cash, as promised by one of their executive, the same product was redelivered to my door step on 24th March, 2017 stating that the product has passed the quality check done on their side (SNAPDEAL). After having a detailed conversation with one of their executive on 25th March, 2017 they asked me to show the proof from the manufacturer showing that the delivered product is a fake one.

When I talked to Sennheiser customer care via e-mail, they asked me for the pics & other information scripted on the delivered product. After seeing & going through all the mandatory processes to check the authenticity they gave the verdict that the product purchased by me is a fake one & the dealer is too non-authorized one to sell their products. But the snapdeal company demanded for a hard copy for proof. When I brought the hard copy they are now stating that the product passed the quality check on their side so they cant help me anymore & the case is shut.

ORDER ID:[protected]
PRODUCT NAME: Sennheiser In Ear Wired Earphones with Mic Black
PURCHASING DATE: 14th March, 2017

Snap deal show 92% discount Element celling fan booked by me.company send me duplicate and old fan company order no [protected] 05 apr 2017 company deliver to me with out any duplicate fan and cut from packing box company name. Product has two bill

I am Santu Maity .I've ordered one product.After that i've requested for return.Then the picked up has done on 2nd april, 2017.Even i've sent the receipt, what i've got from the courier. But the thing is from 2nd april to till now(10 april) my status is not updated yet.Even i use to call everyday to the snapdeal customer care & they use to say with in 24 hours your status will be updated.Till now i am suffering from this problem