Snapdeal.com Complaints & Reviews

Recently I purchased a Puma Sandal (order id: [protected]) from snapdeal on 03-mar-2017. And I was delivered the product in time. when I got the sandal in my hand, I found that I have some fitting issue with it, so I concerned myself to return the product and took necessary steps to return it. then, when the courier boy from snapdeal came to pick up the product, he checked the product by himself whether it is genuine or not and handed me a confirmatory reciept after checking. But after a few days, snapdeal called me and said that my product failed in their quality check as it was different from the original. But, I checked by myself that i got the product i ordered and i returned the same and the courier boy also confirmed that. So, now I am wondering that how the product got changed and where? It's not possible for me to know everything from staying at home. I also talked to snapdeal many times regarding this issue but they refused.So I'm writing my problem to the forum for justice.

Returned
Envoy Grey Casual Suits

Ticket Id: 40704723 Estimated Refund By: 22 Mar, 2017
Last updated at 6:15:11 PM, Today, where is my refund, more than 20 days have been passed now
Status: Return Approved, Estimated Refund By: 22 Mar, 2017
these are the reference numbers for queries which i have sent [protected]@snapdeal.com 40854294, 40866146, 40930487 and no has responded my mails yet.

I ordered 43 inch Haier led TV. First of all i received it damaged and completely broken. After that I filed return request so they said reverse pick up is not available for your location please send us the courier manually, we'll refund your courier amount.Eventually I decided to go for it. I courier it vai blue dart. I placed orders on 6th of March. They refunded my order amount on 18nth of March. The most disgusting fact is that they haven't refunded my courier amount. It's on verge of the completion of one month from order placed. I have called 10 times.

Courier boy used abusing word when i tried calling him.
I have booked a earphone but when it came he called me but i was in class so i couldnt respond him but at lunch break i called him but he used bad words. That guy don't know how to behave with customers.
Why u guys have given him a job i don't know, u should know how he responds how they react to others it's there duty to submit our orders but sometimes for some reasons we couldn't go for that they shouldn't get angry and abuse us.

I have purchased a products which order no is[protected] the products is a floor black mat for Maruti Celerio Car. So i did not like the product and wanted to return the product, but i have placed a return and still there is no pick up initiated the return was booked on 15.03.2017 and after 18 days still no response. So please do see that the pick up is done. Please contact me on [protected].

I ordered philips qht 4006/11 trimmer of 950rs.but when i received the product by dtdc courier service nd open it there is a nova nhc 3922 trimmer having price only 350rs while tracking product order showing message of cancellation
Order id-[protected]
Suborder id-[protected]
Seller add-shyam world
101-sairam complex, causway roadkatargam surat 395004...

I returned my order which is ziyaa black crepe kurti. Price is 597 and courier charges is 180.
Order number: [protected]
Complaint number: 40877113
Courier tracking number: k94902075


Name: mohit kumar
Email id: [protected]@gmail.com
Mobile n.: [protected]

Dear Sir

I ordered two items with two different order number

1. Order NO [protected] Sun, 26 Mar, 2017 ie Yonex Blue T-Shirt (Colour: blue, Size: L)

2. Order no. Order ID: [protected] Placed on: Sun, 26 Mar, 2017 ie Yonex Badminton Power Cushion Shoes SHB 75 EX - Black & Yellow (Size: 8 UK)

In the invoice noinvoice no :S122B8/16-17/374dated :27-32017
There is no Yonex Blue T-Shirt (colour: blue, Size: L)

Its requested to check and despatch to my given address soon

Regards

Sir,
I m not getting a proper solution about this case for last three long months and now i have decided to solve the matter in consumer court registered reference id 212721...being a prior customer of snapdeal for last 4 years i am dealing frequently with snapdeal but i have ordered a weston 48 inch led tv last December which was malfunctioned and hence i complained the issue at ur customers service and they assist me to send it back to the nearest warehouse..i did the same and after that they initiated the refund too but dramatically the warehouse authorities rejected my complaint and sent back the same item...after receiving the same item i discovered a broken panel led which was not even well packed by the warehouse itself...whenever i raised the matter to the concern authorities they told me to sent the images of the broken panel led and i did the same...after all this they are declining everything now and letting me know that i wilnt get the get the refund...

I am loyal customer of snapdeal since 3 years, I have purchased 3 pair of shoes but i returned 1 pair to the snapdeal after that i didn't get any amount even after complaining so many times to the customercare (complain no.[protected] today when i talked to customercare they flatly said that they won't return any money please help me I am a poor housewife please resolve my query

They are not taking my saree they are telling that return request is closed

I have purchased a zookr bluetooth speaker but unfortunately it had some connectivity issue. So i returned it and the pick up was done bby vulcan express.
Order id: [protected]

Every time i call snapdeal for this issue they say that they will return as soon as they get it but nothing is happening

It has already been 13 days but neither i am getting refund nor i can track the product.

Snapdeal just cheated me

Fraud company

On 6th of march I placed a order with snapdeal of Royal canin maxi junior Dog food of 15kgs with order no. [protected]. On 15th of march when I opened the product I found that the product was not genuine as the shape, size, smell and the colour of the food was different from the previous food, So I placed a return request and the snapdeal executive took the parcel back on 16th march. On 22nd of march I received a email from Snapdeal saying the product was genuine ( which it was not ) and on the following day I received a call from the delivery boy for the delivery of the same product and for which I clearly denied to accept and asked him to get an Original one and after 8 days I received a email from Snapdeal saying they are blocking my account and it stated that the product has already been delivered to my house, whereas I didn't receive the product back and at the present when I called up they told me they have the product at their warehouse and I'm neither getting the product back nor the refund of the product.

I had purchased a refurbished Lenovo vibe mobile from snapdeal. It has critical battery problem as well as out of warranty
I requested to refund but they are not supporting me.snapdeal said to issue a deny letter from service centre but service centre not providing that.I am very much stressed. I become a toy between snapdeal and service centre. Please help me.
Yogita Singh
Order no.[protected]

Sir I purchase openbox meizu M1 note but the phone have some problem ..So I returned it.. when phone reached to Snapdeal they told k ur account has blocked because in ur account we found suspesious and difference...And told ur refund is not possible.and we bloke ur account big big fraud..I want my money or phone e back...I buy 3 phone from Snapdeal but they also defective phones so I returned and got refund but this time they Blok my account Nd didn't refund

I purchased a jeans order id [protected] the product was not fit, i made request for return .
Under Suborder id [protected] return
request approved ticket no 40552823, schedule date for refund
was given 14/03/2017 but still not getting the amount, when
queried about it with customer Care official, illogical
reason has been given, i had placed the order on 27/02/17 and
the txn number was.
SNAPDEAL txn# HU[protected].
I am feeling very much cheated by such a reputed company
like snapdeal, we have no any reason now to have faith in
snapdeal
Uday bhokta

I had ordered a Mac lipstick from snap deal that does not match the description of the product on its website. The product is of very poor quality and purportedly fake when compared to the same product in a brick and mortar store of Mac. The order number was [protected].
As I sent the product as a gift I was unable to personally assess its quality till date.
Snap deal should act as a responsible intermediary and ensure that the product offered by its sellers are original. I am highly disappointed in snapdeal.

I have order green joggers size 30 but I received size 36 and black colour pls return the any that I have paid you null service provided snapdeal

I have order a Phillips hair trimmer on 25/3/2017 from Snapdeal.com which cost Rs.1150. But when i get my order it is of another company on 31/3/2017 by delivery boy(M:[protected]).
When i complaints about this in company customer care they denied to replace and refund the money.
Please take the necessary action against company.

Sushil Singh
M: [protected]
Order id:[protected]

I have order Hair Straightner on Snapdeal 27th March, 2017 which amount is Rs 1250 and I had done the payment also. At the same time the same product was on 1550 Rs. on another website. As a human nature all wants benefit I go with Snapdeal and place the order.

After placing order 1st message received that we have received your order and will form after dispatch. 2nd message received after 2 days that vendor has accepted your order and ready to dispatch. 3rd message after 3 days that your order is dispatched and will be delivered in between 03rd April to 07th April. 4th Message received that we regret to inform you that your order is cancelled by the seller and we will refund your amount within 5 to 7 working days. I try to contact SNAPDEAL but no positive response.

Now the same vendor has increased the same product by Rs.2990 on SNAPDEAL.
Now Snapdeal informed me that the product is out of stock. If it is out of stock, then how could it show on Snapdeal by same vendor same product but with different price. Very Bad Experience on SNAPDEAL and no customer support. Taking order for good interest rates for 5 to 10 days, and then give refund.