Snapdeal.com Complaints & Reviews

My order ID is [protected]
My reference ID is 40769172, 40808533, 40768440, 40769403, 40769363, 40756777

I have ordered a Everlast Boxing gloves from your company Snapdeal amount 1599/- via online payment option.

I waited for the expected delivery date that was on 21st March to 24th March. I marked an email to your help support so that they can help me with the exact location of my order coz they app track shows Dispatching soon form the date of order to 21 and still its showing the same thing.
I cancelled my order so that I can place it from anywhere else. The order was not cancelled only showing cancellation request sent and the refund will be processed within 5-6 days. I’ve mail many time to the help support but I haven’t get any response from your team not a single one. Then tired to contact you on twitter via DM then your social media team replied only apologies and tell me to have patience nothing else.
Its been three days I chatting on twitter with them but still they don’t have any results regarding my order.
I have lost my sim card and that day your team called me for the delivery but the phone was not reachable so the sent me a mail “we try to call you but the phone was not reachable we’ll try to call in next 6 hours or next day” I DM them my alternate numbers so that this time my delivery shouldn’t be missed they said they have updated my details and I can get call soon. But I haven’t get any call from the delivery man.

I contacted them again and tell them I haven’t got any calls till now then they’ll arrange me a call from the help support. I was so Irritated and frustrated. When they called me up said they don’t have the details about the courier company and they don’t have the exact tracking details of the order he saying that he need some time 1-2 days. I had an argue with them I said clearly I need my money back and I don’t want order from you guys and hang up the phone.

After that I Haven’t get anything on my order and anything about my refund status.

I couldn’t find any call number so that I can complain about it today I got another call from you after I said I’m going to post it on every news channel about the Snapdeal and the agent was so rude and he cut my phone without solving my query.

Snapdeal is a one of the biggest company in India I don’t expect this kind a service to their customers. This incident has broken all shackles of faith and trust we had on the Sanpdeal company even though after going through the feedback of mal-statement of it’s Brand Ambassador Mr. Aamir Khan.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent services inside your system and refund my amount without further delay.

I’m Boxer without my gloves I hope you can understand in what situation I’m in.

Please look into this ASAP.
I’ll never gonna order anything from your company I need me refund.

Regards,
Sandeep Kumar (Sandy)
[protected].
Email ID:- [protected]@gmail.com

Sent from Mail for Windows 10

I bought a Geyser from Snapdeal during Nov 2015.(Model 150558-Shakti
Plus 25L Ivory).Unfotunately the said Geyser started leaking after a couple of months.Later
a complaint was lodged at Bajaj customer care who inturn sent a representative from
M/s.Aquatech Services, Bangalore.They cams, inspected and gave a tag for replacement bearing
no.11244616.After a few conversations with Snapdeal and Bajaj personnel, I came to
understand that if I show the Replacement tag at Bajaj Godown situated at Yesvantpur, I
would get the replacement.Later after approaching one Mr.Gaurav at M/s. Bajaj Godown, I was
informed to contact Mr.Ramamurthy, the concerned official.Mr.Ramamurthy is such a kind of
person who ca NEVER be reached thru any mode of communication.Later a sent a mail for which
there was ABSOLUTELY NO ANSWER.All this mess took around 3 to 4 months, but finally with
NIL result.There ends my story of GEYSER.

Sanpdeal please solve my complaint no. 40729001.
Snapdeal seller fraudly delivered me wrong item. He took my order. And delivered me wrong item from other source. Then he cancelled my original order in snapdeal after i recived wrong item . Then my original order get closed. So i am not getting any return/replace policy of snapdeal. How can a seller cancel order after showing ready to dispatch. Snapdeal you have fake sellers. Why the seller didn't cancel order earlier? He canceled order after showing ready to dispatch then after 5 days . He just canceled it on delivery date after i cod his wrong product.

Order ID: [protected], Placed On 19 Mar, 2017
I am supposed to get my order between 25 to 29 march but still even after 8 days its status is "preparing for dispatch".worst service.i have alredy complained about this but no one contact me even after 48 hours..you guys forget customer once they pay you.There is no means to directly call you.I need this product on a function on 1 april so it is very important for me to get it delivered before 1 april it still not dispatched.Now listen i want my product now either courier it now or deliver it by yourself i dont know i want it before 29 otherwise...one thing is sure that no one from my family ever buy anything from snapdeal again there is no way to contact you dont you guys understand people have plans.

Hello Team,

I ordered a dress order id - [protected], sub-order no.[protected]. The request for return has been created thrice but the order has not been picked from my address due to fake status updates by the pick-up man that I don't want to return the product.
However, I have told very clear that I want to return the product to the Snapdeal customer care. Everytime I call them they say that order will be picked up in 2-3 days and no one calls or come to place to pick up the item and same status by courier man is updated. This whole thing has taken 2 weeks and item is still with me till date.
Please find the reference numbers 40687807and 40585641, they have given me for the reschedule of pickup.
Kindly look into the matter as it has become really painful and time consuming. I want the refund as early as possible.

Login [protected]@gmail.com
Contact no-[protected]
I bought a saree makewayin jacquard kanjivaram red saree but this saree is not so good when I returned then I got a message that my address lies outside service area that why I couriers through India post but still I don't get refund

In the month of nov 2015 I ordered a 25 ltr bajaj geyser on Snapdeal. The geyser started leaking in 3 months. As i was under warranty i asked for replacement which didn't happen. After calling customer care many times as a regular job I finally got a replacement as a time being with a 50 lts geyser. They told me it was for sometime. As it is there is so much water scarcity in bangalore and inspite of requesting Snapdeal many times for a 25 ltr one I have not received any reply. I would now want to move to the consumer court if I fail to get a replacement.

It's not always good to deliver anything before time as everyone has some planned. I ordered my shoes and expected delivery was 27th-30th March so I was assured that I will be available on that date but I had some plan on 26th and you unprofessional guys send me a text just now that it will be delivered today. Please send me a text and apologize for the unprofessional behaviour and assure that it will delivered tomorrow.

Order id-[protected],
date-10 feb 2017-the refund was initiated and as per their site it shows that refund successful. However the same is yet to be credited in my account even after more then a month.
.
I havent received any resolution other then baseless assurances from customer care also. It seems i have been duped of my money.
RESOLUTION-
1) Refund of 2899
ATTACHMENTS:-
1) Order details
2) Refund details

Warranty card not provided with mobile handset delivery.order no [protected]
invoice no S85F3B/16-17/7035

I have purchased Intex Cloud Jewel mobile which has 1 year of warranty. It is still under use. But the battery is draining too fast within an hour and even the time for charging it is nearly taking 10 hours. I have this problem from last 4 months. Still there is warranty.so I want you to solve this problem. And even the phone is getting heated frequently.
Please help me by solving this issue.

Dear sir
I have order the pureit classic 14 liters water purifier. On 17th mar'17 till not received. But as per your app I have searching the tracking same order will be delivered successful on 24th mar'17. But I haven't received the item please clarify the my complaint reply me.
I hope you leasing the my complaint...
Sub order is [protected]
AWB no. [protected]

Snapdeal delivered me just a box, without item, it just had a large polythene, that, it weights like headphone, that is why i didn't doubt at first.
But when i opened the box, nothing was there, and immediately i complained them about this, they said that within 24hr they will resolve it, but they have blocked my account too, and i'm not getting any reply from snapdeal.

for reference---

Order ID: [protected] Reference no: 40774964
Placed on: Mon, 20 Mar, 2017 Issued on: Thu, 23 Mar, 2017

I am tushar hadikar and i am your regular customer.and i satisfied your service last two years.
But i faced bad experience this time.
I booked the two bridgestone tyre date 1 march 2017.
But not delivered right time i call your customer care service last two weeks
But your customer service representative
Tell me expected delivery 15 to 20 march
Then he changed delivery date 21 to 25 march in your system
Yesterday I call again your customer service representative he tell me again change date 24 to 27 march expected delivery.
I am facing bad experience with snapdeal i am not satisfied your customer service representative
So please help me

I have ordered on snapdeal.com with Order ID: [protected] Prc Mosquito Net Double Bed Pink Border for 1106 rs, they have sent single bed net, I have requested replacement and they have said they will replace it and picked it back and then refused to replace it saying it has passed our quality check, how it can pass their quality check if i have ordered for double bed and received single bed, and they are not even ready to replace it just saying cannot replace the product. i have ordered it for some one and it is total embarrassment. i feel like cheated.

Actually i am sorry to inform u that i am not at all satisfied from your product.
in fact the charger and the product is of low quality and almost seems fake.
and the function keys arnt operating properly . volume key is functions to change the song...
and the led indicators inside the keys arnt working
while the packing of the product wasnt geniune as the original packing for JBL EXTREME
inshort seems the product isnt genuine

The delivery date of my product was on 21st of march, 2017 but i was not there at my place for some reasons so i couldn't receive it after that i rescheduled my delivery date and it was said by snapdeal that they will deliver it on the 23rd of march but unfortunately, i have been waiting leaving all my works just to receive this order but till today i didn't receive the order that is 24 th of march. I hope that am going to receive my order as soon as possible!

Its been 3 months now since i have raised a replacement because of incorrect bag Hi team,

My mails n calls never responded back for more than two months and my product is struck in the warehouse .
As you can see in the attachment that I was shown the bag as Casio and I have received the Yamaha bag n I have no problem with the stand, because I bought the Casio ctk 7300 IN keyboard from Snapdeal itself for which I was looking for suitable stand and bag .But I talked to customer care representative on the issue of misplaced bag they assured to the replacement will be processed once the receive the bag, even for that they insisted both the product has to be sent back in order to process though I had no issues with the stand .Also the asked me to send the product manually I sent and shared the courier details n the confirmation on receiving the product is given on 13th Feb 2017 but till now I have made around 30 calls n many mails, I am yet to receive any response and the product whereabout .
fewdays I was on a call with the representative monica and the representative is not sure why it was rejected and why the product is not sent back etc n I asked her to connect someone who have knowledge on this she said she will connect it after 20long mins of waiting it got disconnected such a poor response . Again I have logged the Same complaint via Snapdeal chat to avanti singh and again no response. and day before yesterday abhishek assured it will fixed in two days and nothing is done

worst experience ever, never regretted this much ever before on being associated with Snapdeal .been following up n tracking up to get the right product promised to be received instead the played a fraudulent n kept both the product n never returned back .it is biggest cheat ever played on a customer .I have talked to around 30 executives n dropped many mails n few online chats still never that 24hrs after call never came back. why is the system so unconnected that one cannot reach n explain what is the problem though the representative are clearly understanding what is the issue but the quality checker seems to be so ill in understanding. I have all the calls n other details clearly recorded n I don't find a response . I have lost my money, time of about more than 3 hours n time in manually sending product n now this fraudulent .

Please Help

My Order ID: [protected] and Placed on: Wed, 15 Mar, 2017 i am oder vivo y51l mobile what i have recvied a 4led bulbs and i am fist time shoping from online so why is my account is suspended please recheck and give me my product

This is to inform you that I Purchased a product (Lenovo BL 243 Lithium Ion Battery for Lenovo A7000/K3 Note), Order ID: [protected] (1 Item) on 27 Feb, 2017. The product delivered to me on 04 march 2017.But the product was not working at that time so I have made return request to snapdeal for pickup but the pickup was unsuccessful. I have made pickup request to snapdeal many times but pickup is not done till.the delhivery pick up courier boy mentioned wrong information (not reachable, not pick up ) on their website. The delhivery courier awb no. is[protected].the details are as follows:
Status / Scan Details
Status Type Status Status Date Remarks Location Updated by
For further details / clarification on the remarks / additional instructions please write to us at customer.support(at)delhivery.com
Cancelled Closed March 12, 2017, 12:05 a.m. Cancelled the pickup request Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Cancelled Canceled March 8, 2017, 4:28 p.m. Cancelled the pickup request Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 8, 2017, 10:04 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 7, 2017, 2:27 p.m. Consignee unavailable Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 7, 2017, 9:53 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 6, 2017, 6:07 p.m. Request for delayed pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 6, 2017, 10:23 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Scheduled March 5, 2017, 2:26 p.m. Consignee unavailable Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Dispatched March 5, 2017, 10:35 a.m. Out for pickup Modinagar_SikriKla_DC (Uttar Pradesh) Delhivery
Pickup Pending Open March 4, 2017, 3:52 p.m. Received soft data for consignment. Lucknow_Hub (Uttar Pradesh) Delhivery

I also complained in national consumer helpline with docket no. 204475. please help me as soon as possible so that this pick up occur.
With regards/
Ajai Kumar
Mobile No-[protected]
Order ID: [protected]
Complaint No: 40468403