Snapdeal.com Complaints & Reviews

I purchased kent ro from snapdeal.com in 20 oct 2016.in my kent ro product i didn't found the warranty card and i got the kent ro of 2014 model it means almost 2.5 yr old model they provide to me. For took back my warranty card i called to snapdeal customer care to give me warranty card but they didn't provide me any response. As we know kent ro never give warranty without warranty card now i complain again to give me warranty card still i didn't get any response from there. And when i contact to directly seller he told me directly i don't know you and you also don't know me so we cant help you. This type of seller also found in snapdeal

I have ordered 2 Nos Healthviva Apple cedar vinegar bottle. I have received a parcel from snap deal after a week. The parcel contains only one bottle with a packing papers. The parcel had an invoice which says parcel contains 2 no of bottle inside. Immediately I used return/refund option in their website, but they are not returning / refunding this product. I have sent lot of mails to their help centre mail id. I register a complaint in their help centre itself. No response from them. It is really cheating. There is no direct customer care no. there is no way to contact them directly.

Have ordered one pair of woodland sandles on 18/12/2016 and I have putted request for return on 31 Dec 2016, during the time of returning by mistekly I have cancelled order and Which i had reported to snapdeal and customer advisor have made it clear and they had reschedule the order...Now It has been almost 3months my pickup is not done, now I have lost my patience level. I have called snapdeal several times but it is of no use every now and then they are saying 2-3 days. What should I do to overcome through this harrasement ...My order I'd is [protected]. They are not doing any follow up with the customers... What to do... Common people like me have lost faith from this type of site...

Hi Team,
Greetings...

Myself Ranjeet, i have placed order with Snapdeal on 25 Feb'17 order number ([protected]), for 2 products one of them got cancelled as Snapdeal could not arrange delivery and refunded me the money. However when i called to return the second product Snapdeal denied by saying there is some discrepancy in the account and later informed it is because of accesive returns on the account. even after calling multiple times it was denied and i finally worte an email to them on 12 Mar'17, i got the same response that it couldnt be returned or replaced. i have few concerns listing below.
1) Since there was accesive return on the account and return or replacement cannot be provided why wasnt it communicated to me before placing the order.
2) Return/replacement button was provided to me even after placing the order
3) i order Size M, the size description present on the website and Size despriction on the product itself is different.
4) Attaching the screen shot of the same as this is providing incorrect information to the customer.
5) Chest Size of M on website is 97cm wherein on Product it is 107cm.

please help

I purchased an online mobile from Snapdeal.com on 02/03/2017. The mobile was Samsung J2 of Rs. 9300 nearly, I already waited 14 days for delivery, and today I received a book instead of mobile phone in my parcel. Firstly when parcel was delivered, doubt came that why it's so thin and light in weight the when I opened it I saw that there a is book in that, 50 Rs book, the postman who delivered the item was sitting in front of me and he was also shocked that instead of phone the book was there in the parcel delivered. All these type of nuisance hurt he sentiments of consumers and these cheap tricks are the things which will demolish the online market soon. I don't want money I want new phone right now within 24hrs.

I have purchased a senheiser cx 180 street 2 earphone last year in august. It is not working properly now and it is in warranty period. When i send them the product for repair they refused to repair the product they told the product is fake.
Please help me out

I'm sending the invoice of my product.

Please solve my problem

I bought mi note 3 via order no. [protected] placed on 2nd oct 2016.

It was during a sale period where snapdeal has advertised that there is a cash back of 20% i[censored] buy from a citibank credit card.

There were two important things to get the discount/cash back:
1. To buy the product during the cash back period
2. To make the payment with citi bank.

Now snapdeal is not fulfilling their promise inspite of writing numerous mails.

Seems that the intentions are not customer friendly.

A highly dissatisfied customer
Mohit sharma
[protected]

Order id: [protected]

I ordered a product (06 feb, 2017) from snap deal. But didn't like the product and returned the product to snap deal, till now (15 march 2017) i didn't get my refund. I repeatedly called to customer care but excuses were given by every time. I also uploaded bank statement but same excuses were given. I also told to customer care persons to please update the status of refund but they didn't. The whole process was very frustrating.

I have cancelled my order one month ago but I haven't received my amount rs7888
Product name - Refurbished Moto E3 power 16gb black
Complain no[protected]
Order Id - [protected]
All the staffs make false promises and even seniors are of no use... Kindly provide me a proper resolution.

Sir, i have ordered a Micromax Tab ( Suborder no: [protected])on 03/03/2017 in snapdeal gold express service( its a service which promises to deliver the product within 2 days). I have payed full amount online through my credit card. They promised me to deliver the product on or before 07/03/2017 but till now my product is not delivered, after many repeated calls to the customer care on 08/03/2017 they just apolosize and they are telling stories that its courier service problem. Again when i contacted costumer care on 10/03/2017 they just apolosize and they are telling the same story .They made a call to me on 10/03/2017 saying that they will refund the money but it has been 5 days (i.e, 15/03/2017) but no refund process started and no amount has been credited into my account. Why do you guys cheat people like this. You atleast cannot handover a courier to the customers? Are you people doing bussiness with our money for getting interest amount from banks? I want to approach consumer court. No one from Snapdeal is fit to do job . No responsibility to you people at all.

HI

i had initiated returns for order ID [protected] however nobody came to pick up . i got the msg to Reschedule the pickup however i am not getting the option to Reschedule on app nor on site.

Also i have talk with J v express courier service but they says that Our office now close in rajkot city so we have cancelled that pick up.Please call in snapdeal.

I bought Above harddisk from snapdeal. But its has worked more than a 2 months. i am unable to excess it from any computer. I got delivery on 8th January 2017. I tried to call different number from google for toshiba but unable to get help
Kindly help me for further process. I am unable to find any service center in mumbai or thane.

Mayur Gohil
[protected]
[protected]@gmail.com

Samsung level u bluetooth headset with mic item code - gn1396074, order no. [protected], sub order no. [protected], from snapdeal invoice date[protected], invoice no. Sbcb3e/16-17/11081, billed by ringtel marketing, gurgaon, the sound is very low from the date i bought it, please need a replacement immediately. I am trying to contact customer care no. But of no use, once we had lodged a complaint (No. [protected]) for return of the product. Your executive came only one day when i was in college and i had requested to wait for some time but he did not wait, but the sms i recieved from snapdeal that he visited 2 days, which is not true. So pls either take back and refund the product or replace immediately...

I buy this earphone on 28 feb 2017, but its mic not working, its the secong time i buy from snapdeal and item not working properly .i want a replacement item in return of my JBL T-110 In Ear Wired Earphones With Mic Black.i want in the warranty period only only 10 days and it broke, its too insane, want replacement one please.

ELECTRONICS ARE NOT RETURNABLE ON SNAPDEAL,
please order the same from AMAZON or FLIPKART.

Disclaimer: I was a regular customer on Snapdeal, and I was very happy with the service of Snapdeal, until my last order and the inconvenience.

Snapdeal gold is just a myth and I discovered the same hard way. I ordered keyboard based on the description which says in setup section:"'Just plug in the USB cable of the keyboard to your desktop and it will start working".

Next, as soon as I received the order, and there was no USB/PS2 adapter, I called Snapdeal Help to cancel my order.

First Customer care informed that this is non-returnable. I pointed out that this is Snapdeal GOLD order and hence is eligible for returns, as mentioned in the description page.
Customer care assured me for a satisfactory resolution and told me that they will raise request for return and they will ship me USB version.

This was start of the agony.

The courier partner : ShadowFax is very disappointing. I had to reschedule the timing 2 times, as they never come at the designated time. I had given time slot of 9am to 12pm and 12 pm to 3pm, but the courier guy came up at 1:00 pm that too on second day.

It takes 24 hours for status to reflect on the Snapdeal website, and Snapdeal still sends me email and message that the product could not be picked up.

After the pickup was successful, I wrote to them, confirming the return would be USB or PS/2.
Snapdeal called me, now the Snapdeal Customer care tells me that the product cannot be replaced with USB, even though the product is of same price. So they suggest to cancel the product delivery and reorder USB to save time. I requested them to Cancel the order right away, so that I can order USB and save time. To which the Snapdeal mentioned that they will raise new order and I can cancel the same.

I saw the new order, but with Cancel button disabled, so I again called Snapdeal help for fourth time and they simply tell me that they also are unable to cancel the order and instead now I should deny the delivery, which sounds incorrect.

Here I am, without the keyboard after 11 days of my initial order. THIS IS SNAPDEAL GOLD, WOW !!

So I have already cancelled my USB keyboard order and still trying to cancel my PS/2 Keyboard order.

THe escalation team also called me, and confirmed there is a Typo in the Product desc page, they confirmed that the previous Customer Support exec gave wrong information and so I have to keep my PS/2 keyboard

https://www.snapdeal.com/product/tvs-tvse-gold-mechanical-ps2/[protected]This may be rectified by the time this is published)

I am an Amazon Prime member and now I regret not ordering the keyboard from amazon.

Sir I returned my 2 shirts ordered from snapdeal and my refund amount is not transferred in my account but mail come from snapdeal that has been refund in my account. And the details of order has been attached as screen shot so sir plz help me on this as soon as possible. My order ID is [protected] plz refund my amount. Many mail come from snapdeal that it has been refunded and refunded amount also attached with screen shot of both shirts. The mail of refund amount against order is not transferred till now.

I ordered oppo f1s mobile phone on 24 Feb 2017 using my credit card from my wife's snapdeal account. I selected EMI option for 12 months. Snapdeal promised me the product will be delivered between 28 Feb to 3 March 2017. Unfortunately they didn't delivered me the product till 4 March also, the customer care made me false promises and asked me to wait. Finally after lot of frustration I cancelled the order on 4 March. I got to know from my bank that I have been charged 500 rs as EMI preclosure charges. Snapdeal is responsible for this to take care why would a customer suffer for this.

I had bought videocon krypton 3 mobile phone from snapdeal on dec 15 but within 20 day therewas a problem in mobile so i am going to videocon care. They send my mobile to company. After 2 months tomorrow they told me that company don't replace my cell due to online purchasing.. So what can i do give some solution otherwise i complaint in consumer court

Dear sir
i was purchase online car body cover by snapdeal .But the company cheated me . Company was deliver old, damage and different product . When i was complaint to customer care they are not take any action and decline to refund my payment . Kindly take appropriate action this fraud .

My order number :-order id: [protected]
my mobile number :-[protected]

Dear Team,

This is in reference to order id: [protected] (Product being Skechers Black Sneakers).

I have raised the request for return of the product. As per advice of Snapdeal, we sent the shoes back to the designated address provided by Snapdeal through courier.

Later we received an email that quality check of return item has failed.

After calling the customer care, I realized that wrong shoes has been sent by my parents as we had got another pair of Skecher shoes delivered on the same day.

I called the customer care immediately to inform the same and I was informed by the customer care executive that shoes shall be returned to us and we can send correct pair of shoes received from Snapdeal for return. The call was made by us on 9th March 2017.

Subsequently, we received the call on 10th March 2017 wherein we explained the same again (not sure why customer care executives don't make noting of the calls made with customer) and we were informed by the executive that they will return wrong shoes sent by us and we can send the correct pair of shoes received from Snapdeal back again for return.

We called again today i.e 11th March, 2017 to check the status of return and was connected to Mr Gurpreet Singh who said that we can't resend the correct shoes to return. On our repeated requests and after keeping on hold for around 15 minutes, we were connected to Mr Kamal Kishore who also couldn't resolve the matter. On our request, we were connected to his senior Mr X (probably an operations manager - we asked him his name later but he choose to disconnect the phone disgracefully). We were informed by Mr X that Snapdeal can't accept return of the product if the returned product has been rejected in quality check once. We informed him about our mistake that we unknowingly have sent wrong pair of shoes and now want to return the correct pair of shoes. However, he simply said it is not possible. When asked where it is written in Snapdeal return policy or any other policy on Snapdeal website / app, he said that it is not mentioned in the policy but they will not accept return of correct shoes again. When asked about how his colleagues have earlier committed that they will accept return of correct pair of shoes, Mr. X simply choose not to answer. I am really shocked by the rude behavior and unprofessional work ethics of Snapdeal team who don't value the commitments made to the customer and don't care to reply to the customers to their satisfaction. Over and above, on being asked his name, Mr X disgracefully disconnected the call even when I was trying to speak to him. (We were held the call for approx 30 mins in total later to be disconnected without replying to our queries)

I am surprised that how Snapdeal can deny return of the product by us when it is not mentioned in the return policy that a customer can't resend the product to return when return request has been raised in stipulated time period.

I am utterly frustrated by the process of Snapdeal wherein the customer care executives misguide customers and the policies are not being disclosed to the customers.

May I request senior management to look into the matter as it shatters the confidence of customers like us who rely on the services and words / commitments made by their executives. I am sure that you will take this matter seriously and would resolve the same on priority.

I request Snapdeal to return the wrong product sent by us by mistake and allow us to return the correct product and provide the refund.