Mar 17, 2017
Updated by Staashi 1. I placed an order on 01/11/2017 (Sony SBH20 Bluetooth headphones), very next day the status of the changed to ready for dispatch. I was very excited, now the status is not changing, after 10 days (on 01/21/2017), i received an SMS stating that the order is cancelled saying the seller was unable to fulfill it.
This was my first bad experience from Snapdeal. So I ignored it assuming once in a blue moon, it can happen.
2. I placed an order on 11/03/2017 (Sony SBH52 Bluetooth headphones), very next day the status of the changed to ready for dispatch. this time also i was excited. Based on my previous experience I called customer care on 15/03/2017 and explained about earlier instance. Now the rep was so humble that she said that she will take this order as priority and put in her personal interest in this and get it delivered. On 03/16/2017 when I see the status of my order it shows cancelled. This time snapdeal doesn't even bothered to send notification.
My questions are:
a) When snapdeal doesn't have capability of delivering the product, why do they take orders.
b) When the seller cannot fulfil the order, why do they list in the app/website?
c) Why do the reps give false promise to customers?
d) I always pay the amount at the time of placing the order, is this some some kind of games to gain the interest on the prepaid orders and later cancel the order.
I'm really upset with the services of snapdeal, and this is the last time I'm using the snapdeal and would suggest to all my contacts that snapdeal is such a cheap tricks playing website who cannot fulfill the orders.
[protected] Forwarded message[protected] From: [protected]@snapdeal.com