Snapdeal.com Complaints & Reviews

Hello sir Snapdeal ne Muje used mobile phone bheja hai isliye AAP Muje a APNA mobile phone vapas lekar Muje new nayya phone bhejadena hai hum phele hi garden log hai please please AAP SE requset hai AAP muje nayaa phone bhejdeje varna hum police station me complaint karvayenge ... AAP kitane dinn me vapas lenge varna hum Bangalore hi aayange OK thank you Snapdeal

I ordered a samsung j3 mobile phone from snapdeal on 11/jan/2017. 5 times the amount debited from my account and 2 times the company credited the amount to my account. Balance 2 times its about rs 15000 is pending now. I submitted all the necessary requirements like bank statement to the company but they are not giving proper answer and hiding the informations. Snapdeal was a good brand in my mind before this incident. There was no reply from the company when i submitted the email to helpdesk.

Hi,
I have ordered a Columbus navy blue shoe against order no.[protected]. I have received a used product and when I file a return for that the Snapdeal's is not willing to pickup that used shoe .I have telephonic conversation with the customer care executives a lot of times but they ensure me for pickup but still it passes a lot of days and my return pickup is not done and now I feel that Snapdeal's are full of fraudulent seller with sells fake product.
Zero star to Snapdeal.
Please help me in this case so that I can get my money back from these frauds.

Order id: [protected]
Utr no. P[protected]
Intel core i5-4460 (6m cache, up to 3.40 ghz) processor

Ir,
My name is jiwan jain & i am regular costumer of snapdeal.
I purchase a intel core i5-4460 (6m cache, up to 3.40 ghz) processor date 02/01/2016.
After 3 days i return it due to physical damage. But due to wrong ifsc code i am not receive my refund.
I send u my statement so many times. But after 1 year i am not receive my refund. Please solve my problem early as possible.

Mera refund snapdeal ne nhi kiya. Woh jhut bolta hai ki bank account mai bhej diya. Chutia hai snapdeal ek no ka dhokebaj site hain. Filpkart ka refund 12 hour ke andar andar ho jata hai. Dhokhebaj mai snapdeal

I have ordered dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets

Due to damaged product i have cancelled it and ordered a new one. i have received the new one.
But the damaged product is not being picked up by snapdeal, not responding. and not refunding.
Order id: [protected]
Reference number: 38143495

_ pasting my mails_
From: mishra, anupam (gdc – remote connectivity)
Sent: tuesday, march 07, 2017 6:13 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Today i called and talked to vishal, a lady and rajath they tried to transfer the call to a senior but could not

Order id: [protected]
Reference number: 38143495

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: thursday, march 02, 2017 10:10 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

It is more than 32 hrs, received no call.!!

Order id: [protected]
Reference number: 38143495

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: wednesday, march 01, 2017 2:23 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

In addition with the following mail
One miracle happened, as it happened earlier, while talking to you executive i got a missed call from[protected]!! call back is not possible to this number!!

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: wednesday, march 01, 2017 2:16 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Hi team,
Just now talked to ankit*. requested him to initiate the refund. snapdeal may or may not pick up the material.
The issue is going on since december and getting no response from snapdeal. i have called and mailed multiple times.

*[only anlit is new in this mail rest of all copy-pasted from below]

Ankit did a new thing, he transferred to his senior.
From senior depeartment, floor supervisoe, talked to mr. arjun sharma. he is finding a solution and get back to me in 24 hrs. 

Order id: [protected]
Reference number: 38143495

Same as below… same talk…. same apology 

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: friday, february 17, 2017 3:53 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Just now talked to abhishek minhas. requested him to initiate the refund. snapdeal may or may not pick up the material.
The issue is going on since december and getting no response from snapdeal. i have called and mailed multiple times.

Order id: [protected]
Reference number: 38143495

Just now got a call from[protected]. call was not talking in some unknown language, he did not response anything and disconnected the line. if this number is from snapdeal, ask the person to call me again

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: tuesday, february 07, 2017 3:32 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Hi team,
Did not receive any response after the previous mail!! what is the wrong with snapdeal?

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Working hours: 13:30 to 23:30 ist
Uk +[protected] ext: 7726737
Us +[protected] ext: 7726737
Apj +[protected] ext: 7726737

Email : anupam. [protected]@hpe.com
Team email: [protected]@hpe.com


*please note that my new email id is anupam. [protected]@hpe.com

From: mishra, anupam (gdc – remote connectivity)
Sent: thursday, february 02, 2017 3:23 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Hi team,
Good day!
Just now i called on +[protected] and talked to ms. mohini.
I have requested her that if you (snapdeal) are not interested to pick up the item then please refund my money, i won’t mind to throw the item on your behalf.

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

Ph: +91 [protected]

From: mishra, anupam (gdc – remote connectivity)
Sent: thursday, january 19, 2017 4:04 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days
Importance: high

Hi team,
Could you please check why i did not receive the refund.

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com
Ph : [protected]

Email : anupam. [protected]@hpe.com
Team email: [protected]@hpe.com

From: mishra, anupam (gdc – remote connectivity)
Sent: friday, january 13, 2017 5:47 pm
To: '[protected]@snapdeal.com'
Subject: re: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Noting happened

With thanks and regards,

Anupam mishra
Remote connectivity specialist
Coe - global deployment center
Customer solution center
Www.hpe.com

From: [protected]@snapdeal.com [mailto:[protected]@snapdeal.com]
Sent: friday, january 06, 2017 4:12 pm
To: mishra, anupam (gdc – remote connectivity)
Subject: your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets will be picked up within 2 days

Hi anupam,
We’re rescheduling the pickup of your dr morepen bg-03 50 strips exp (7/2018) with 100 round lancets

Your item will be picked up within next 1-2 days. if you require any further assistance, feel free to reply to this email. we’d be glad to help you.

Order id: [protected] reference number: 38143495

Placed on: 14/12/2016 2:32 pm issued on: 21/12/2016

Thank you,
Team snapdeal
Returns and replacements are simple with our
Easy returns policy

For all other queries and to browse our top faqs, please go to
Help

Ref:_00d90wayi._500901w02xr:ref

Order ID: [protected]
Reference number: 40253794

I returned My product on 18th feb 2017.but still i didnt got my money .From 19th feb 2017 onwards i am contacting customer care for more than 20 times .they didnt solve my problem. They told me that" they have transferred to "[protected]@adoro.in "freecharge account which is not created by me and also i insisted them transfer through NEFT i have sent them my bank details. since i could not use that "[protected]@adoro.in " freecharge. i have even sent my Registered Freecharge acount to them But still i didnt got any REFUND amount and No Proper Response From them.today they are telling me my money has been used by one else my balance is 159 .even that balance also i could not see.
It their RESPONSIBLITY to make it simple for the customer according the customer convience.I faced more hardship with this snapdeal.

Ooker. The whole item was damaged. Immediately i filed a request for replacement but it was rejected by snapdeal and they told me your whole money will be refunded. Today 7 march 2017 when checked my order status then found my refund request is also rejected.

I am totally dissapointed now with SnapDeal. First after one week i got the damaged product and now you are not refunding my money. You are giving me that damaged product again!!!

Please take the quick action on this. I want my money back and not the damaged item again.

Sir i'm order HP Genuine F3B94AA OA04 Laptop Battery date 23 feb. The product diliver to me on date 3 march 2017 . the diliver product does not match the order product, they are diliver to me wrong product. i'm order hp laptop batter but they are diliver to me "DELL Laptop Battery".So i'm request to you please pickup the wrong product and refund my money on my bank ac.

I cancelled my order from SNAPDEAL on 27th Feb, 2017, and done the online payment for that.
It's showing amount refunded on the same day, but not credited in my bank account.
I raised concerned with the Snapdeal, but not getting any response from there side. And bank is denying to have any credit in account.
Please suggest what I need to do ?
Thank you.

I was ordered item named Ad Surya small 2 burner gas stove for Rs 1398/- incl delivery charges vide order [protected]. Item recd by me on 25 Feb 2017. The condition of The Item is not good and also damaged. Therefore, I submitted the return request of the item on 25 Feb 17 vide complaint No 40327101. Snapdeal accepted my return request. After that a message received from snapdeal that your address is out of service area. Please send us your item to the address (Mumbai Vulcanqc, Rajlaxmi compound, D-4, Gala No-E-456, Vadape Naka, Bhiwandi-421302, Maharashtra) through courier services by 04 Mar 2017. I sent the item as per snapdeal message to the above address on 28th Feb through Tej courier. Rs 700/- taken by the The Services. The Item Delivered on 03 Mar (AN). After that during quality check, they declined my return request. What reason, I don't know. They wants to return back the item to me. The Item is not required to me as poor quality and damaged. They not give me refund for Rs 1398 +700 as on date. I want to my refund not item.

As per Snaperdeal Order no. [protected]
We received mobile box courier today 06-03-17 at afternoon 04:30pm & gave cash total Rs. 6699/- by hand to courier person & opened the box but box was empty. Mobile was not in box. This matter is known the courier person.So pls refund the total amt. or send mobile as per order to our address.

I have received different item in the redmi note 3 box having order number [protected] of snapdeal.com on 22 january, I raised return request on 24 january . The pickup was scheduled but the pickup person denied to pickup the different item which I received in the box of redmi note 3. Im following up with snapdeal since 50 days for the pickup but every time they are telling that pickup will be done in next 24-48 hours but pickup was not done till date.

Today when i called again n talked with floor supervisor kamal kishor he told me that pickup will not be done now, i have to keep the product he said. Then after lot of discussion with him he told that he is escalating the issue for final time n I will be updated regarding the resolution within 48 hours.

Regards,
N Jain
[protected]

Dear Sir

They have send me defective item and after their engineer visit they didnt arrange reverse picked-up.
I have placed order on 17 feb and issue refund request on 22feb.
Now its 6march 2017 but still no step taken by snapdeal team.

Snapdeal is committed fake promise of easy return and replacement.

Please look into this matter and take some appropriate step.

Thanks

Infocus m680

Back button, home button, recent button.
Not working just 1 month ago please replace this mobile

VERY BAD EXPERIENCE 2 MONTH OVER SNAPDEAL NOT REFUND MY AMOUNT, ESCLATE TEAM BEHAVIOUR VERY BAD, NO PROPER CUSTOMER SUPPORT FROM SNAPDEAL TEAM.i contact the bank also no but no use..

Hi Sudheer,
Your refund of Rs.1, 373.00 has been processed
As mentioned in our previous email, we have already issued a refund for your to your card/bank account on {31/12/2016}. We had also shared the BRN-854059 as a confirmation of this transaction.
In case the amount is not reflecting in your card/bank account, please call your bank’s customer care number immediately and share the above reference number.
Thank you,

I have receiving for the barwa multicard reader last month
i have insert the memory card in multicard reader but not functioning
Properly & does not appear in the system or laptop
not working
MODEL: BCR-5152

S7FD2B
SDL[protected]
299
BCR5152

sir Kindly Request replacement for another one
Address:
M.Dharmarajan
2-24 mainroad
Thirumarugal 609702
Nagapattinam
tamilnadu

I bought gazal sarre .and it was defeactive and cuted item . I want to return this item . my registered mobile no is [protected]. But snapdeal message me that you will return this item we will remembers your. Courier's charges . please sent your courier and make susela tarabganj serviceable area and return item. Other wise I will claim you and take action of snapdeal company and I will post a video on YouTube that snapdeal is frooad company. Not sale product . through t.v, aids.please return your item .and sent my ruppess in 24hours and I will fir with you.

The watch is of vry poor quality.i received my order on 4/3/2017.and on that day itself the cloth of watch is removing.i want it to be replaced as soon as possible.

My order id [protected]

I got a call from mr vikram on 02.03.2017 after complaining to consumer forum, still not getting proper responce he is saying we will revert if we received any legal notice..

Kindly suggest for further steps.

I have ordered hawkins futura non stick dosa tawa on 10.01.2017, which was displayed on snapdeal webside, compatible to induction, but when i received the product it wasnt mention anywhere that is is compatible. So i return the product and pickup was done on 13.01.2017 and i got confirmation that they have recd the product on 17.01.2017. Till today 27.02.2017 i did not received my refund, they are saying you received the correct product so we are unable to initiate the refund.
Now they have the product and my money too.