Snapdeal.com Complaints & Reviews

I have ordered leshya manualchopper on 22 feb and still did not received it till date but yesterday i got a message that my order had been delivered so i want to know from the company to whom did you delivered my products? kindly give me the details? This is the worst online website i have ever came accrosed, it took more than one months to delivered their products to its customers.

This happened around 1 year back when i had purchased Baggit hand bag from snapdeal.I tried paying for it three times using credit card but failed all the time.Finally i used internet banking to complete the transaction.
Money that gets debited for an unsuccessful transaction usually comes back after a week.But in this case nothing was happening and i had to call the pathetic customer care and start fighting for it like a street dog for my own hard earned money.I called them every other day and after a 2 months long fight they credited 2 of the transactions.But the the third was still missing .
By that time i moved out of India and didnt had the resources to continue fighting.Even if it is only Rs:1428 that they owe me i still believe that they dont deserve it.
The only thing i could do now is give bad word of mouth and posting negative comments on social network sites.
I would appeal everyone out there not to go with snapdeal instead go with amazon or flipkart.at least they have a reliable payment system that doesnt mess with your money.
News of shutdown of Snapdeal operations didnt surprised me as i always believed this is where they are destined to

Hello,

Greetings from Akshay !

Please update the order to delivered because these order were deliver but the courier had updated wrong status so please update the order as delivered. There are three orders so please update them as delivered ...

Order id -- [protected], [protected]

Update them as delivered at the earliest ...

I am very upset by seeing this so please update the order to deliver ..

I had also sent many emails to ecom express courier to update the status but no reply come from their end .. i had also called their customer service and i told them about this, then they told me that they will ask from their concern branch and will update me .. but no update .

So please you are the only one who can update this .. so please do the needfull..

Best wishes

Akshay

I was placed an order on 12th and cancle on 13th February but it is not received the refund amount into the bank account.my register mobile number is [protected].and email id [protected]@gmail.com.my order id is [protected]

Kindly check the status of refund process.it is already about to go more than 15 days .

Hi,

I had buyed snapdeal voucher from my snapdeal credit card redeem points of 500/-, from which i had buyed to dress from snapdeal of total worth 10003/- Oder id- [protected] i used my voucher of 500 on it so i got to pay only 503 RS. They divided my voucher in 2 parts and while ordering there was not mention such, when I return 1 dress they paid me only 205rs/- back and they are saying we cant transfer your voucher value price. Instead of paying me they can transfer my Voucher value in SD coupons.
I tried to contact customer care many times they just saying we will raise issue on this you will get reply in 24 hrs, but no use they are just making Fool to customer. On website such things are not mention any where & during payment also its not mentioned any where.

Bad customer service they are giving to customers. I Need help on this. So please kindly check and revert on it as soon as possible.

Thanking You.

Regards,
Ashish Singh
[protected]
ashi.[protected]@gmail.com

I ordered nike zoom shoes worth rs 7600 from snapdeal order no is [protected].i received duplicate shoes when i returned to snapdeal customer care executive behave very ruddely and customer care told me your returned request is closed and we can't give ur refund and can't give ur return shoes..snapdeal is very fraud company..i ordered from many sites but snapdeal is very worst many times give duplicate product.i want my refund back as soon as possible.

Purchased 2 sets of window curtains in the month of Jun 2016.The item which I received was fully damaged.Subsequently sent back all items by proffessional courier.I received courier charge for the 2 set of package and 1 set of cost of amount.( ie 599+450) .But I have not received an amount of 1 set ie 599/-. Many time I contacted customer care, but I didn't get any positive reply.
Regards
KT Asokan
Read Mob [protected]

Hi,

I ordered a Samsung refrigerator from snapdeal on 10th Feb, 2017. The courier partner denied to deliver to my door step. I put so many complains to snapdeal. It could not be resolved. Hence i put the cancellation request on 20th.as per the mail received, I did nt get my refund on 26th Feb. Now neither the product is with me nor my money. Customer care does not give proper response. It seems like a fraud.

Order id: [protected]
Suborder Id: [protected]
Product name: Sennheiser CX 180 Street II In Ear Earphones Without Mic.

I am not able to download invoice of the product. It shows "Sorry, An error occured while downloading your invoice".I ma able to download other product's invoice but not of this one.Please help me with this as I have to send this to the company. Please help me....

My order ID [protected]

I have ordered Hawkins Futura Non Stick Dosa Tawa on 10.01.2017, which was displayed on snapdeal webside, compatible to Induction, but when I received the product it wasnt mention anywhere that is is compatible . So i return the product and pickup was done on 13.01.2017 and I got confirmation that they have recd the product on 17.01.2017. Till today 27.02.2017 I did not received my refund, They are saying You received the correct product so we are unable to initiate the refund.
Now they have the product and my money too.

I bought sunley cricket bat . I saw the bat always broken .snapdeal did not sent courier for return replace bad company . snapdeal give money other wise .I will take you a legal action and I will out as a customer .give me money fast and your co duriers to my house . frood company. Sunley cricket bat is very bad most of the company. Such as flipkart, amazon are better than the snapdeal . I am unavailable to send your item . please send a courier .

Last Jan 2016 we had purchased 10 chairs from you. Out of 10, 5 was very bad shapes which we had return.

Still now, we have not received replacement.
Order no. [protected], [protected], [protected], [protected], [protected]

This is ridiculous, its been more than 2 weeks, y haven't i received my refund amount.
I have given u all my bank transaction details too, still what do u expect me to provide to prove that i have not received my money.
I want my amount to credited asap.

I returned the item which was ordered on snapdeal on 10th feb 2017, but i haven't received my amount credited to account.

Details:
Name: rekha s
Order id: [protected]

Still I am not recived my product and i am done my payment also, why i am not recived .My product id -[protected] please resolve these issue othervise i am another action on these.

Dear Snapdeal,
Order ID: [protected] Swipe Konnect Plus (16GB). I got defective product which has screen resolution problem. I choose to return and replacement option for the said product. I couriered product back to your given address.
To my surprise I was informed that the IMEI number of returned cellphone was different. And my replacement request is denied. I explained to customer care executive that I simply returned the same cellphone which I got in original packing.
Snapdeal Replacement request for my Order ID: [protected] Swipe Konnect Plus (16GB) was denied from your quality inspection team...on the ground that the said cellphone IMEI was different...and you returned the same product to my shipping address...Today (27/02/2017) when I received the package ... there was NO CELLPHONE inside the box ...there was only battery and charger...I didn't expect this ridiculous service from Snapdeal...I want refund or replacement of my Swipe Konnect Plus (16GB) ...the said IMEI number mix up was mistake from your part...Snapdeal delivered me defective product in first place ...and also did not returned the product as well.
Kindly refund or replace my Swipe Konnect Plus (16GB)

Its regarding dispute in refund -

I had ordered Order ID: [protected] on 29 Dec, 2016 which was having 4 suborders.

1) Suborder Id: [protected](Raymond Yellow V-Neck Sweater) - This product is with me only.
2) Suborder Id: [protected] (Campus Sutra Blue Cotton Sweatshirt) - I had raised a replacement on 7 Jan, 2017 and it has been picked up on 9 Jan, 2017 and delivered with Suborder Id: [protected] on 13 Jan, 2017
3) Suborder Id: [protected] (John Players grey sweatshirt) - I had mistakenly raised return for this item on 7 Jan, 2017 and cancelled the return on same day.This product is with me only.
4) Suborder Id: [protected] (John Players grey hooded sweatshirt) - I had raised return for this item on 7 Jan, 2017 and it has been picked up on 9 Jan, 2017 with Suborder Id: [protected].

I was expecting a refund of 1234 Rs. from snapdeal against Suborder Id: [protected].
But refund has been initiated and completed for Suborder Id: [protected] of rupees - 849.

I called to snapdeal around 15 times afterwords and raised complaints.
Complaints[protected], 38769065, 38769357

Everytime anew CSR and a new request but no response at all.

They are not connecting to seniors management also.

Hi All,

Snapdeal Case: ID: 07298923
we as vendor want to bring to you the Fraud snapdeal has been doing with the vendor it self. Such issue has already been reported in number of media house and were published as well - http://indianonlineseller.com/2017/02/snapdeals-eyes-wide-shut-as-the-marketplac...⇄

We are also the victim of below mentioned fraud by Snapdeal.

Fraud Number 1 – The poor condition of returned goods
Fraud Number 2 – Reimbursement Payment for damaged product
Fraud Number 3 – Fake delivery attempts to liquidate sellers’ stock
Fraud Number 4 – Against the return policy of the not delivered products

Case Summary:
This order was shipped by 12/01/17, when we contacted the customer. He said and confirmed thats no has come for the delivery at his address but as per the Vulcon comment “Consignee Refused To Accept” on 15th Jan 2017. When we received the shipment back we got 3 deodorant inside (Image attached). The invoice value for this order was of Rs. 15256 (Invoice attached).

1.Clear images of outer and inner packaging: [Our Response] Images attached
2.Clear images of the product received: [Our Response] Images attached
3.Video of the received product: [Our Response] Video attached (Link to download - )
4.Proof of delivery: [Our Response] It was not delivered for the AWB status: Tracking Link: http://vulcanxpress.com/Trackorder.aspx?awb=DSC31156752
5.Pack-slip and Invoice of the product: [Our Response] Both Invoice and Label attached.

shipment AWB: DSC31156752
Tracking Link: http://vulcanxpress.com/Trackorder.aspx?awb=DSC31156752

Snapdeal response:
Dear Partner,

Greetings from Snapdeal!

We tried calling on your registered contact number XXXXX but there was no response from your end. As we asked several times on your registered mobile number XXXXX but you have not shared the evidences. We would like to inform you that you will not be able to provide the below mentioned evidences for the suborder ID within the given time. So, we are closing this ticket.

Required evidences:

1.Clear images of outer packaging (all four corners visible and images should be of before opening the package)
2.Pack-slip of the product

Thank you,
Ravi Agarwal

This is same reply we get every time we submit all the document needed for the claim. It seems snapdeal know they are wrong but not ready to listen and deny every fact. 1st the video is not working where the video is working in all the player. Now they are saying it is not working in Window media player. we have checked it is MP4, it works on all the players. Hi All,

Snapdeal Case: ID: 07298923
we as vendor want to bring to you the Fraud snapdeal has been doing with the vendor it self. Such issue has already been reported in number of media house and were published as well - http://indianonlineseller.com/2017/02/snapdeals-eyes-wide-shut-as-the-marketplac...⇄

We are also the victim of below mentioned fraud by Snapdeal.

Fraud Number 1 – The poor condition of returned goods
Fraud Number 2 – Reimbursement Payment for damaged product
Fraud Number 3 – Fake delivery attempts to liquidate sellers’ stock
Fraud Number 4 – Against the return policy of the not delivered products

Case Summary:
This order was shipped by 12/01/17, when we contacted the customer. He said and confirmed thats no has come for the delivery at his address but as per the Vulcon comment “Consignee Refused To Accept” on 15th Jan 2017. When we received the shipment back we got 3 deodorant inside (Image attached). The invoice value for this order was of Rs. 15256 (Invoice attached).

1.Clear images of outer and inner packaging: [Our Response] Images attached
2.Clear images of the product received: [Our Response] Images attached
3.Video of the received product: [Our Response] Video attached (Link to download - )
4.Proof of delivery: [Our Response] It was not delivered for the AWB status: Tracking Link: http://vulcanxpress.com/Trackorder.aspx?awb=DSC31156752
5.Pack-slip and Invoice of the product: [Our Response] Both Invoice and Label attached.

shipment AWB: DSC31156752
Tracking Link: http://vulcanxpress.com/Trackorder.aspx?awb=DSC31156752

Snapdeal response:
Dear Partner,

Greetings from Snapdeal!

We tried calling on your registered contact number XXXXX but there was no response from your end. As we asked several times on your registered mobile number XXXXX but you have not shared the evidences. We would like to inform you that you will not be able to provide the below mentioned evidences for the suborder ID within the given time. So, we are closing this ticket.

Required evidences:

1.Clear images of outer packaging (all four corners visible and images should be of before opening the package)
2.Pack-slip of the product

Thank you,
Ravi Agarwal

This is same reply we get every time we submit all the document needed for the claim. It seems snapdeal know they are wrong but not ready to listen and deny every fact. 1st the video is not working where the video is working in all the player. Now they are saying it is not working in Window media player. we have checked it is MP4, it works on all the players.

I purchased woodland shoes from snapdeal.com from their online portal. order id is [protected]. This product was old and used. I returned this to snapdeal wharehouse as per their terms and now they are saying that we will not refund your amount. I followed their each and every steps. They are saying that it is not the same product which i send. Snapdeal is a fraud.

In description there was three things ...Bp machine, thermometer and charger but I did not get charger with machine...So your team steal one item and not delivered all items.

Hello Everyone,

I buyed eureka forbes nano RO(Order ID: [protected]) from them a day ago..the installationman of Eureka forbes came for installing and told that this product is not valuable for me as the tds of water of my home is very less according to product so he told me sir please replace this product.
I called them so they refused and behaved very rudely and said no RO retailers come and test the water of your home which the retailers actually do. Its not in their policy as they said so my money is all wasted.

Please help me for refund my full amount.

Thanks & Best Regards,
Siddharth Singh