Snapdeal.com Complaints & Reviews

They said to ship the item back but now they are not receiving it.. it sent it to their address 2 times.. and when i am dialing their no only the answering machine answers no human
Name - rishu gupta
Contact - [protected]
Order id - order id : [protected] (1 item)
Placed : 19 jan, 2017
Please resolve.. i thought snapdeal is a good shopping site.. but i now know that they are fraud..

I raised a request to return my order which is [protected], i am following last 3days i no one to receive pick my order, Nuvo courrier servicr is worst guy who didn't come and update it that your pickup is not done. I suggest to everyone don't buy any product from snapdeal.

Order shipped
Mathanmohan, we just shipped your studds - sporting helmet - troy... It will reach you on or before 14 dec, 2016
Dear mathanmohan c, please share the tracking details of the returned package for your complaint no: 37774600 of studds - sporting he.. Of snapdeal order no. [protected]. Please ignore if you have already shared courier and awb no...

Refund not received till date for the complaint no.37774600 regarding order no.[protected]. Returned on 14.12.16 without opening the box..
Mathanmohan

Helo sir, i m seema. my registr number [protected]..acutally 24 jan 2017 ko brown ankle shoes order kiye...thn 30 jan 2017 ko mere ghar parcel aya...maine jab use open kiya shoes ke dono pair k color change ek white or ek brown...nd 2nd problem ...ek hi pair k dono shoes..hmne usi tym replace ka order kar diya...next day vo parcel lene aa gye...thn 4 feb ko apki app par show hue ki apki req decline ho gyi..or apke quality checking officer ne keh diya ki yeh sahi h...sir maine quality nai ...ek hi pair k dono shoes aa gye h yeh mention kiya...today 21 feb 2017..mujhe koi response nai aya..or mujhe kaha ja raha h apko vahi shoes rakhne parenge...sir meri jagah apne apko lekar dekho..ek hi pair k dono shoes kaise daal sakte h...
thnku so much..
aap iske regarding baat karoge ...well n gud ...
because jitne bi customer care ko calls kiye h...koi rply nai ata h...
i think iska bi ans nai ayega..
thnku
seema mehra
from amritsar

Hello,

I was purchased in your dealer "www.adoro.in" saree dealer. Already i was complained many times your dealer and your end, Till to date not responding. Your saree returned almost was 15 days ago. My refundable amount not yet received. Then my personal details and bank details also provided in your end, Then why was quietly silent. I need the amount by today ASAP.

Order No: [protected]
Suborder NO: [protected]
Invoice NO: SD49F0/16-17/90

I have recently ordered a Epson Ink bottles from Snapdeal. I have paid Rs 850 towards the same. After opening the package I saw the Product was fake. When I returned my product they accepted but 45 days I waited for refund, snapdeal is very bad company don't buy it any products from snapdeal by experience.

Sub: Fed up with snapdeal.com
Order ID: [protected] (1 Item)DETAILS
Placed on 09 Jan, 2017

hi.
this is a silver bunk bed and when i received the package nut bolt were missing. package was opened by a carpenter Named manik send by snapdeal, and he found spare parts are missing. complain was registered and they iniciate reverse pickup. and after that a total failure from snapdeal side. they assigned the work to JV express. and those #######s dont pick up my package and always update in system that i want to keep the product. after severeal mail and telephonic conversations with snapdeal representatives still the problem in same condition. snapdeal still not a customer friendly company, as they assure my problem will be resolved in 2 days from last 20 days.
now they force me to go to consumer court with compatation.

the courier person did not pick up the package from my address. and still last 1 month after my repetative suggesions also snapdeal not able to cheange the courier company.

I need replacement not refund.

i don’t under stand that by simply sending missing spare parts (nut and bolts) they can solve my problem then why reverse pickup? And i will not accept any refund. I need the bunk bed.

susom saha

I have booked a Coirfit Biolife visco mattress 10 inches Heavenly comfort. on 21.10.2016 . Order ID: [protected]. I placed the order believing the description - soft and heavenly comfort. It also mentioned that it was Memory foam mattress. Memory foram mattresses are very soft and HEAVENLY COMFORT. I received the parcel only on 14.11.2016. When I opened the parcel I found the mattress is so hard and I could not use it. I ordered for my back pain comfort. I had memory foam mattress of the same size and it was old that I wanted to replace it. The new one was so hard like wood and it is not Soft or Heavenly Comfort as mentioned in their listing.

Then I noted down their listing of my order status. It mentioned that I can return the item and claim refund. I initiated return request. The Snapdeal executive called me and told that their Chennai people would come and pick up the item. They came on 20.11.2016 and inspected the item. Handed over the receipt and took delivery. Nothing happened afterwards. Now the Snapdeal site says Return request is denied on quality check. No refund nor any other step to make my loss good was done by Snapdeal

If they feel the mattress is open and they could not take it for return, they should not have taken return delivery. Or they would have inspected here in my house and told me that the mattress is not returnable. It was new and untouched, Only thing we have opened the parcel to see the mattress. No one will know the softness of mattress without touching it. Now snapdeal is avoiding me to complain and they refuse to refund.

We the gullible customers believe the on line dealers that they will adhere to their promises of refund. They practice refund on small items. But refuse to do for costlier items. They should understand how I know the comfort leverl of mattress without seeing it. Here the shops allow us to inspect and lie down to see the comfort. They take back the mattress if it was not comfortable even upto 30 days. But Snapdeal promises refund for uncomfortable sale but they missed their promise in this deal. Why should I loose for trusting Snapdeal? What justification they have in keeping silence after taking delivery of material ?
I request your respected forum to direct the Snapdeal to refund immediately

Regards
N. Rajaraman
5A, Mu. Va. Street, Arumbakkam, Chennai 600 106

I orederd be-beu black high neck sweatshirt. Snapdeal awb no.[protected] but it is not deliver till now. I am looking forward your response

I had ordered a double bed from snapdeal order no : [protected], placed on February 1 st 2017. I was promised to be delivered between 11- 15 February 2017. I have been calling to customer representatives every day 3-4 times a day to get an update on my product all they tell me is wait for 24-48 hours for a solution. my complaint no is 40001600 and my complaint has been been escalated 14 times and still no solution. Please help me on this also want to bring to your notice your customer care executives are very rude and disconnect the call on face or some times keep you on hold for 45 minutes and disconnect.

Me and my husband have been regular customers of snapdeal but after this experience you might loose loyal customers I request you to please deliver the product at the earliest.
Hoping to hear from you at the earliest.

I have recently ordered a Sony headset from Snapdeal. I have paid Rs 1500 towards the same. After opening the package I saw the headset was fake. When I raked up the issue I got a response that Snapdeal is not responsible for the quality, and for refund I need to approach the merchant directly. Also, there was not customer care assistance. The customer care numbers are not going through. I think the Snapdeal specializes in fraudulent selling practices. I am preparing to take them to court.

I placed my order 10/2/2017 but he don't dispatch 19/2/17 I order is Nike green running shoes my mo no is [protected]
I call her many times. Deliver date 18/2/2017 but he don't deliver still today.
He's don't understand my problems. I think this is a fake company if he don't deliver so why he confirmed order .why wasting my time. I hardly request to you sir do something about it

Dear sir, madam

You send me fit screen gaurd my meizu m3s mobile any time come screen gaurd not fit i want full screen gaurd cover my mobile you check me screen gaurd fiting my mobile meizu m3s colours gold screen gaurd send fast. U reply me 24hrsfast u call me [protected]

Order i'd [protected]
My name meizu m3s
My name is piyush laxman kokal
Call me [protected]

Order id -[protected]
Sub order id -[protected]
Recived at snapdeal warehouse at 10 of feb but he has not clear or refund my money in my bank account
I have call so many times her customer executived said that money is refund in 24 hours but her promise fail many times .i have call 100 times for the same but he didnt solved my problem
..plz do something in getting my money back

Order id is [protected] on snapdeal
I ordered laptop using credit card & it was converted to 6 emi at 0% interest.
I received used laptop.
I requested the replacement of laptop.
But snapdeal didnt replaced the laptop, snapdeal issued the refund.
Now when i check my credit card statement, i saw EMI PRECLOSE CHARGES, SERVICE TAX, & CESS. the total amount charged is 334rs.
Now snapdeal refused to refund the charges.
Why should i pay charges, as i have not cancelled the order. Snapdeal has cancelled the orderd.
I asked for replacement. I never asked for refund.
I want the refund of charges, taxes.

Firstly, I received a bad quality product from snapdeal and I returned the product and then again on replacement, I received a bad quality product and as per snapdeal return policy, they should have issue me refund for my order.But they rejected my request of refund, because they said HEADPHONES were missing in the box.But, I have sent the headphones alongwith the phone and also the courier boy checked each and every component of the phone before taking that.Now, The snapdeal is returning my product without the headphones saying that I have to bear the loss of headphones.I want the refund of my order and want my money back.Please help.

I have purchased a mobile phone (HTC One X9) on 08.02.17 and I have received it on 11.02.17. My order id is [protected]. I was happy on receiving it but on 3 days o[censored]sing it, I found that battery gets heated up too much when we charge it from 0-10% to 90-100% charge. Then, I complained to the snapdeal by using a link replace/refund on the website. They sent the service engr. The service engr with no knowledge just rebooted the device and asked me whether I want replacement of a phone. I told him it is better to have a refund. I denied the replacement. Then he asked me to contact customer care regarding replace or refund. But, I don't understand what he has written on the service paper. When I called customer care, they told me that service engr told them that battery is good. I don't understand how he can tell this without actually charging and checking the battery. Then, customer care told me to contact HTC service centre so that they can repair it. But I want to tell snapdeal that I don't want my new phone to be repaired so soon. No-one will be interested in getting a new phone repaired even though it is in warranty. I know snapdeal T&C says that there is no refund for electronics. But, when I chatted with one of their representative, he told me that I'll be given two choices either replace or refund if there is a problem with a battery . I have that copy of chat transcript. So, I request them to please consider my problem and refund the amount so that I can return the item. Sorry to say that I feel ashamed by shopping on snapdeal.

I had placed a bedsheet order on 7.2.2017 and on snapdeal on the same day I requested for cancellation of the product and asked for refund. My mobile number is [protected]
Refund reference number[protected] when contacted with customer care they told within 4 working day my amount would be refunded but till today I have not received the amount. On 9.2.2017 I again contacted the customer care they told by today I will receive amount .10 days have been over. Kindly look into the matter and do the needful

I have purchased a mobile phone (HTC One X9) on 08.02.17 and I have received it on 11.02.17. My order id is [protected]. I was happy on receiving it but on 3 days o[censored]sing it, I found that battery gets heated up too much when we charge it from 0-10% to 90-100% charge. Then, I complained to the snapdeal by using a link replace/refund on the website. They sent the service engr. The service engr with no knowledge just rebooted the device and asked me whether I want replacement of a phone. I told him it is better to have a refund. I denied the replacement. Then he asked me to contact customer care regarding replace or refund. But, I don't understand what he has written on the service paper. When I called customer care, they told me that service engr told them that battery is good. I don't understand how he can tell this without actually charging and checking the battery. Then, customer care told me to contact HTC service centre so that they can repair it. But Sir, I want to tell you that I don't want my new phone to be repaired so soon. No-one will be interested in getting a new phone repaired even though it is in warranty. I know snapdeal T&C says that there is no refund for electronics. But, when I chatted with one of your representative, he told me that I'll be given two choices either replace or refund if there is a problem with a battery . I have that copy of chat transcript. So, I request you to please consider my problem and refund the amount so that I can return the item. Sorry to say that I feel ashamed by shopping on snapdeal.

Sir I just ordered zabel acoustic guitar and it's wooden body was broken so I returned it back and till I didn't got my refunded money back or a new product of that...please solve this problem or simply you can return r refund my money back as soon as possible. ...