Snapdeal.com Complaints & Reviews

Hello,

I was purchased in your dealer "www.adoro.in" saree dealer. Already i was complained many times your dealer and your end, Till to date not responding. Your saree returned almost was 15 days ago. My refundable amount not yet received. Then my personal details and bank details also provided in your end, Then why was quietly silent. I need the amount by today ASAP.

Order No: [protected]
Suborder NO: [protected]
Invoice NO: SD49F0/16-17/90

I have recently ordered a Epson Ink bottles from Snapdeal. I have paid Rs 850 towards the same. After opening the package I saw the Product was fake. When I returned my product they accepted but 45 days I waited for refund, snapdeal is very bad company don't buy it any products from snapdeal by experience.

Sub: Fed up with snapdeal.com
Order ID: [protected] (1 Item)DETAILS
Placed on 09 Jan, 2017

hi.
this is a silver bunk bed and when i received the package nut bolt were missing. package was opened by a carpenter Named manik send by snapdeal, and he found spare parts are missing. complain was registered and they iniciate reverse pickup. and after that a total failure from snapdeal side. they assigned the work to JV express. and those #######s dont pick up my package and always update in system that i want to keep the product. after severeal mail and telephonic conversations with snapdeal representatives still the problem in same condition. snapdeal still not a customer friendly company, as they assure my problem will be resolved in 2 days from last 20 days.
now they force me to go to consumer court with compatation.

the courier person did not pick up the package from my address. and still last 1 month after my repetative suggesions also snapdeal not able to cheange the courier company.

I need replacement not refund.

i don’t under stand that by simply sending missing spare parts (nut and bolts) they can solve my problem then why reverse pickup? And i will not accept any refund. I need the bunk bed.

susom saha

I have booked a Coirfit Biolife visco mattress 10 inches Heavenly comfort. on 21.10.2016 . Order ID: [protected]. I placed the order believing the description - soft and heavenly comfort. It also mentioned that it was Memory foam mattress. Memory foram mattresses are very soft and HEAVENLY COMFORT. I received the parcel only on 14.11.2016. When I opened the parcel I found the mattress is so hard and I could not use it. I ordered for my back pain comfort. I had memory foam mattress of the same size and it was old that I wanted to replace it. The new one was so hard like wood and it is not Soft or Heavenly Comfort as mentioned in their listing.

Then I noted down their listing of my order status. It mentioned that I can return the item and claim refund. I initiated return request. The Snapdeal executive called me and told that their Chennai people would come and pick up the item. They came on 20.11.2016 and inspected the item. Handed over the receipt and took delivery. Nothing happened afterwards. Now the Snapdeal site says Return request is denied on quality check. No refund nor any other step to make my loss good was done by Snapdeal

If they feel the mattress is open and they could not take it for return, they should not have taken return delivery. Or they would have inspected here in my house and told me that the mattress is not returnable. It was new and untouched, Only thing we have opened the parcel to see the mattress. No one will know the softness of mattress without touching it. Now snapdeal is avoiding me to complain and they refuse to refund.

We the gullible customers believe the on line dealers that they will adhere to their promises of refund. They practice refund on small items. But refuse to do for costlier items. They should understand how I know the comfort leverl of mattress without seeing it. Here the shops allow us to inspect and lie down to see the comfort. They take back the mattress if it was not comfortable even upto 30 days. But Snapdeal promises refund for uncomfortable sale but they missed their promise in this deal. Why should I loose for trusting Snapdeal? What justification they have in keeping silence after taking delivery of material ?
I request your respected forum to direct the Snapdeal to refund immediately

Regards
N. Rajaraman
5A, Mu. Va. Street, Arumbakkam, Chennai 600 106

I orederd be-beu black high neck sweatshirt. Snapdeal awb no.[protected] but it is not deliver till now. I am looking forward your response

I had ordered a double bed from snapdeal order no : [protected], placed on February 1 st 2017. I was promised to be delivered between 11- 15 February 2017. I have been calling to customer representatives every day 3-4 times a day to get an update on my product all they tell me is wait for 24-48 hours for a solution. my complaint no is 40001600 and my complaint has been been escalated 14 times and still no solution. Please help me on this also want to bring to your notice your customer care executives are very rude and disconnect the call on face or some times keep you on hold for 45 minutes and disconnect.

Me and my husband have been regular customers of snapdeal but after this experience you might loose loyal customers I request you to please deliver the product at the earliest.
Hoping to hear from you at the earliest.

I have recently ordered a Sony headset from Snapdeal. I have paid Rs 1500 towards the same. After opening the package I saw the headset was fake. When I raked up the issue I got a response that Snapdeal is not responsible for the quality, and for refund I need to approach the merchant directly. Also, there was not customer care assistance. The customer care numbers are not going through. I think the Snapdeal specializes in fraudulent selling practices. I am preparing to take them to court.

I placed my order 10/2/2017 but he don't dispatch 19/2/17 I order is Nike green running shoes my mo no is [protected]
I call her many times. Deliver date 18/2/2017 but he don't deliver still today.
He's don't understand my problems. I think this is a fake company if he don't deliver so why he confirmed order .why wasting my time. I hardly request to you sir do something about it

Dear sir, madam

You send me fit screen gaurd my meizu m3s mobile any time come screen gaurd not fit i want full screen gaurd cover my mobile you check me screen gaurd fiting my mobile meizu m3s colours gold screen gaurd send fast. U reply me 24hrsfast u call me [protected]

Order i'd [protected]
My name meizu m3s
My name is piyush laxman kokal
Call me [protected]

Order id -[protected]
Sub order id -[protected]
Recived at snapdeal warehouse at 10 of feb but he has not clear or refund my money in my bank account
I have call so many times her customer executived said that money is refund in 24 hours but her promise fail many times .i have call 100 times for the same but he didnt solved my problem
..plz do something in getting my money back

Order id is [protected] on snapdeal
I ordered laptop using credit card & it was converted to 6 emi at 0% interest.
I received used laptop.
I requested the replacement of laptop.
But snapdeal didnt replaced the laptop, snapdeal issued the refund.
Now when i check my credit card statement, i saw EMI PRECLOSE CHARGES, SERVICE TAX, & CESS. the total amount charged is 334rs.
Now snapdeal refused to refund the charges.
Why should i pay charges, as i have not cancelled the order. Snapdeal has cancelled the orderd.
I asked for replacement. I never asked for refund.
I want the refund of charges, taxes.

Firstly, I received a bad quality product from snapdeal and I returned the product and then again on replacement, I received a bad quality product and as per snapdeal return policy, they should have issue me refund for my order.But they rejected my request of refund, because they said HEADPHONES were missing in the box.But, I have sent the headphones alongwith the phone and also the courier boy checked each and every component of the phone before taking that.Now, The snapdeal is returning my product without the headphones saying that I have to bear the loss of headphones.I want the refund of my order and want my money back.Please help.

I have purchased a mobile phone (HTC One X9) on 08.02.17 and I have received it on 11.02.17. My order id is [protected]. I was happy on receiving it but on 3 days o[censored]sing it, I found that battery gets heated up too much when we charge it from 0-10% to 90-100% charge. Then, I complained to the snapdeal by using a link replace/refund on the website. They sent the service engr. The service engr with no knowledge just rebooted the device and asked me whether I want replacement of a phone. I told him it is better to have a refund. I denied the replacement. Then he asked me to contact customer care regarding replace or refund. But, I don't understand what he has written on the service paper. When I called customer care, they told me that service engr told them that battery is good. I don't understand how he can tell this without actually charging and checking the battery. Then, customer care told me to contact HTC service centre so that they can repair it. But I want to tell snapdeal that I don't want my new phone to be repaired so soon. No-one will be interested in getting a new phone repaired even though it is in warranty. I know snapdeal T&C says that there is no refund for electronics. But, when I chatted with one of their representative, he told me that I'll be given two choices either replace or refund if there is a problem with a battery . I have that copy of chat transcript. So, I request them to please consider my problem and refund the amount so that I can return the item. Sorry to say that I feel ashamed by shopping on snapdeal.

I had placed a bedsheet order on 7.2.2017 and on snapdeal on the same day I requested for cancellation of the product and asked for refund. My mobile number is [protected]
Refund reference number[protected] when contacted with customer care they told within 4 working day my amount would be refunded but till today I have not received the amount. On 9.2.2017 I again contacted the customer care they told by today I will receive amount .10 days have been over. Kindly look into the matter and do the needful

I have purchased a mobile phone (HTC One X9) on 08.02.17 and I have received it on 11.02.17. My order id is [protected]. I was happy on receiving it but on 3 days o[censored]sing it, I found that battery gets heated up too much when we charge it from 0-10% to 90-100% charge. Then, I complained to the snapdeal by using a link replace/refund on the website. They sent the service engr. The service engr with no knowledge just rebooted the device and asked me whether I want replacement of a phone. I told him it is better to have a refund. I denied the replacement. Then he asked me to contact customer care regarding replace or refund. But, I don't understand what he has written on the service paper. When I called customer care, they told me that service engr told them that battery is good. I don't understand how he can tell this without actually charging and checking the battery. Then, customer care told me to contact HTC service centre so that they can repair it. But Sir, I want to tell you that I don't want my new phone to be repaired so soon. No-one will be interested in getting a new phone repaired even though it is in warranty. I know snapdeal T&C says that there is no refund for electronics. But, when I chatted with one of your representative, he told me that I'll be given two choices either replace or refund if there is a problem with a battery . I have that copy of chat transcript. So, I request you to please consider my problem and refund the amount so that I can return the item. Sorry to say that I feel ashamed by shopping on snapdeal.

Sir I just ordered zabel acoustic guitar and it's wooden body was broken so I returned it back and till I didn't got my refunded money back or a new product of that...please solve this problem or simply you can return r refund my money back as soon as possible. ...

I ordered an original Sennheiser cx180 earphone on snapdeal on 15th February, 2017. But I was delivered a duplicate product on 17th February 2017 which is far from original as it looks different than the original product, has no QR code on the package and also the sound balance is not correct. I tried to replace the product but that was not accepted by Snapdeal. Then I tried to contact customer care but nobody received the call. Kindly help.

Name - sunil kumar
Mobile no. - [protected]
Mobile - gionee f103 pro
Imei no. - [protected]

Invoice no. - S4D63D/16-17/7060

Mene apna mobile 6th january ko snapdeal se purchase kiya tha. Aur jab mene isse use kiya to ye heat ho rha tha aur iski battery automatically bhot low ho rahi thi.fir mene isse replace karne ke liye snapdeal me complaint kari aur unhone aakr ek slip di pr uske aage koi response nahi kiya.main wait karta rha aur iss phone me aur problem badh gyi.ye 42-50 degree celcius tak heat ho jata hai.aur main apne mobile ki wajah se bhot pareshan hu aapse request hai ki isse jaldi se jAldi replace karke meri problem solve kare.Mene bill ki photo niche send kar di hai.

Hi,

I have just ordered a phone in Snapdeal but i had received a stone in it, so i went and gave the stone to the courier boy and he told to raise a complaint to customer care and they will refund your money back so that i raised a complaint as i paid my money through online payment but still i didn't received my refund. I have contacted customer care many time but no proper response from them it nearly took 1 year, So please give me solution asap.

I cancelled the order [protected] on and 7th February and they said the refund was issued . But It hasn't been credited to my bank account yet . I called customer care for the details and they asked me for 24 hours . I called them again after 24 hours because no actions were taken . So asked them for the transaction reference ID and they said transaction ID hasn't been generated yet. Isnt transaction ID generated at the iniation of any transaction ?
Now i want my money back .