Snapdeal.com Complaints & Reviews

Address: New Delhi, Delhi, 829122

Website: www.snapdeal.com

I Ordered a Philips earphone AND Paid Via Freecharge But The Order is stuck in with a status "Pending for Verification"
Worst Service By SnapDeal
Never Satisfied With the way they handle the consumers, and i'm never going to shop again on this site.
Please Do Something About it and reply fast.

Order ID: [protected]
Email: [protected]@gmail.com

Apr 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Snapdeal.com Customer Care's response Dear AnishVex,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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L

Lonshibemo Jungio

Sep 17, 2021

Why is my order always pending for confirmation.
Please fix this issue.
And never get a call to verify my order

Reply

Snapdeal.com Customer Care's response, Sep 20, 2021

Verified Support

Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110044

Website: Snapdeal.com

Dear sir /madam, I jeetendra meena bought a Dell adapter on 30/12/2016 which stopped working within a week .When I contacted the seller they told me to go to the service centre but I was refused replacement by Dell as they told that product warranty has expired already 8 years back.i complaint to the seller who offer me to replace or refund the same.it has been more than a month but still the product has not been replaced and issue is pending with reference no.39267134.
Please help to resolve the issue
Thanks and regards
Jeetendra meena
[protected]

Mar 29, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Snapdeal.com Customer Care's response Dear Jeetndra meena,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: Thrissur, Kerala, 680509

Website: www.snapdeal.com

I ordered "Pioneer - DVH 3490UB - MP3 DVD Receiver" in snapdeal online shop . In the advertisement given by snapdeal for this product was "High Quality DVD Receiver with Front USB Port, and Front AUX-In Front AUX Input (Audio) MOSFET 50 W x 4 Amplifier Extended Div X Playback Advanced Sound Retriever Brand: Pioneer Touch Screen: No Bluetooth: Yes Call Feature: Yes USB: Yes CD Player: Yes DVD Player: Yes Radio & FM Tuner: Yes Warranty Available: 2 Years Brand Warranty Disclaimer: The product colour may slightly vary due to lighting conditions or your monitor settings. SUPC: 1204391" but we get a product without these specification include Bluetooth support and call features and when i buying this item the price was to be RS 7995 after sometime suddenly the price came down to RS 7000 . i attached images to clarify this..I request to take a neccessary action againt to this.

Mar 28, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 23, 2017

Updated by Abdul Rafeeku I typed a wrong price, the price was to be RS 7979

Verified Support

Feb 24, 2017

Snapdeal.com Customer Care's response Dear Abdul Rafeeku,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: Jaipur, Rajasthan, 302028

Website: snapdeal.com

I bought LAVA KKT27i mobile phone from snapdeal. As in retail invoice card, the invoice number is S8F184/16-17/3513 and invoice date is 13-Feb-2017. The battery backup is just one hour, when shown to the LAVA authorized service centre, they declared the product to be with duplicate IMEI no.
Seller:
Sahil Mobile P
Khasra No. 206/207 Amber Grinding Mills, Jaipur Delhi Highway
Item Description:-
Micromax X3020
Item Code: JC2035828
Order No: [protected]
Suborder No: [protected]
IMEI No: "[protected]", "[protected]"

Apr 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Snapdeal.com Customer Care's response Dear anilpauljio,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 560046

Website: snapdeal.com

I am a happy customer of Snapdeal having done multiple purchases at a given time.

It is to mention that with the registered mobile number [protected], in November 2016 i purchased "6" Gillette Fusion Flexball ProGlide Razor with 4 Flexball Blades combo items from 2 main order items. The following are the details.

Order ID: [protected] (6 Items) Placed On 23 Nov, 2016

Out of which i returned following 3 suborder items.
Suborder Id: [protected] (Refunded rs. 999)
Suborder Id: [protected] (Refund pending rs. 999)
Suborder Id: [protected] (Refund pending rs. 999)

Order ID: [protected] (3 Items) Placed On 19 Nov, 2016

Out of which i returned 1 suborder item.
Suborder Id: [protected] (Refund pending rs. 855)

All together, I have returned 4 Gillette Fusion Flexball ProGlide Razor with 4 Flexball Blades combo items on 3rd December 2016 and have got a receipt from the pickup person.

To my fate, i have got the refund of only 1 item [protected] of Rs. 999 whereas still there are 3 items amount to be refunded which costs Rs. 2853. After contacting multiple times to the customer care i got the standard answers like "They are looking at this issue, sorry for inconvenience, My Money is safe, They will get back to us"

Couple of times, i spoke to the escalation team aswell and updated my concern. They concluded that as there were 4 items involved in the return, i should have given to 4 different pickup persons whereas i have given all 4 combo packs to a single person and that is the reason it is considered as a single item and refunded as a single entity. However they told that they will check the do the needful.

What a customer has to to do, i think i have done that. I have given to courier pickup person and have taken the slip. I couldn't have delivered it to Snapdeal office or physically should reach a warehouse.

I have got the receipt that 4 items are picked up from my place and he has taken the snapshots of the items and uploaded aswell.

Per your executive i have uploaded the contact details of the pickup person and the scanned copy of the pickup slip so that it will be easy for tracking.

First of all connecting to the Customer care itself is a tedious job and every time updating the whole story to a new person may not solve the issue.

Multiple times i requested to atleast communicate what happened after enquiries.
Till now it is still pending and i request you to please take this concern very seriously and get my hard earned money back ASAP.

Writing this with very much hope.

Mohamed,
[protected] / [protected]

Mar 15, 2017

Complaint marked as Resolved

HI Snapdeal team, I have got my refund amount and thanks a lot for your support in this regard. Special thanks to consumer complaints forum to get this sorted out.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear Ajmal73,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Feb 23, 2017

Updated by ajmal73 Atleast from three months, i am getting these kind of answers. I have called around 30+ times and more than 10 times to escalation level people.

Hardly one or two people tried to solve my problem. Rest all gave standard answers to escape telling that they will escalate and get back to me.

Feb 24, 2017

Updated by ajmal73 Any update on this ??

Feb 24, 2017

Updated by ajmal73 Snapdeal.com — Items returned to snapdeal - refund still pending
I am a happy customer of Snapdeal having done multiple purchases at a given time.

It is to mention that with the registered mobile number [protected], in November 2016 i purchased "6" Gillette Fusion Flexball ProGlide Razor with 4 Flexball Blades combo items from 2 main order items. The following are the details.

Order ID: [protected] (6 Items) Placed On 23 Nov, 2016

Out of which i returned following 3 suborder items.
Suborder Id: [protected] (Refunded rs. 999)
Suborder Id: [protected] (Refund pending rs. 999)
Suborder Id: [protected] (Refund pending rs. 999)

Order ID: [protected] (3 Items) Placed On 19 Nov, 2016

Out of which i returned 1 suborder item.
Suborder Id: [protected] (Refund pending rs. 855)

All together, I have returned 4 Gillette Fusion Flexball ProGlide Razor with 4 Flexball Blades combo items on 3rd December 2016 and have got a receipt from the pickup person.

To my fate, i have got the refund of only 1 item [protected] of Rs. 999 whereas still there are 3 items amount to be refunded which costs Rs. 2853. After contacting multiple times to the customer care i got the standard answers like "They are looking at this issue, sorry for inconvenience, My Money is safe, They will get back to us"

Couple of times, i spoke to the escalation team aswell and updated my concern. They concluded that as there were 4 items involved in the return, i should have given to 4 different pickup persons whereas i have given all 4 combo packs to a single person and that is the reason it is considered as a single item and refunded as a single entity. However they told that they will check the do the needful.

What a customer has to to do, i think i have done that. I have given to courier pickup person and have taken the slip. I couldn't have delivered it to Snapdeal office or physically should reach a warehouse.

I have got the receipt that 4 items are picked up from my place and he has taken the snapshots of the items and uploaded aswell.

Per your executive i have uploaded the contact details of the pickup person and the scanned copy of the pickup slip so that it will be easy for tracking.

First of all connecting to the Customer care itself is a tedious job and every time updating the whole story to a new person may not solve the issue.

Multiple times i requested to atleast communicate what happened after enquiries.
Till now it is still pending and i request you to please take this concern very seriously and get my hard earned money back ASAP.

Writing this with very much hope.

Mohamed,
[protected] / [protected]

Snapdeal.com — Items returned to snapdeal - refund still pending Snapdeal.com — Items returned to snapdeal - refund still pending

Verified Support

Feb 25, 2017

Snapdeal.com Customer Care's response Dear Ajmal73,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Feb 28, 2017

Updated by ajmal73 Just i got a call from Snapdeal that Refund would be initiated but till now i have got anything in action.

Verified Support

Feb 28, 2017

Snapdeal.com Customer Care's response Dear ajmal73,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the
same.

Regards,

Team Snapdeal

Feb 28, 2017

Updated by ajmal73 Today aswell got the call and again same thing, it got disconnected.

Getting calls from Fraudsters aswell claiming that they belong to consumer complaints dept asking for OTP to initiate the refund.

The following are the numbers from which i got a call.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Verified Support

Mar 16, 2017

Snapdeal.com Customer Care's response Dear ajmal73,

Thanks for sharing the acknowledgement. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110001

Website: www.snapdeal.com

OrderID :-[protected]

OrderDate :-3rd Jan 2017
ComplaintID:[protected]

ProductName :-YuYureka Plus (Grey)
Details of my Concern!
I haven't got refund OF RS.5611
In my bank account while Snapdeal claims that they have already refunded!
Snapdeal this was the last time i purchased from your site!Yes!
It's to complete 2months now!
I ordered the YuYureka Phone on 3rd Jan 2017 and cancelled it on 4th Jan because of some problem!
I paid Rs5611 from my debit card and Rs.123 from my FreeCharge wallet!
You all are saying that you all have refunded me on 5th Jan 2017.
Called too many times on Snapdeal Customer Care :-No Response
Mailed Snapdeal for about 20times:-No Response
Is this the way how you treat your customer?
Do you know what much precious time i have wasted mailing, writing, visiting bank branch.
I have almost visited 10 times the bank Branch as per your instructions you said to me one by one through Phone but what i got? 0 Rs !
HAVE Already done all things which Snapdeal needed to satisfy there terms still no luck!
Things i Did:-
Mailed them my bank passbook images
Mailed them my bank statement pdf
Raised a dispute from Bank
Raised a claim from bank!
Wasted Rs 1000 Petrol
Also they are too rude!

Refund Date:- 5th Jan 2017
Todays Date:- 23rd Feb 2017
Refund Reference No:-[protected]

Refund TXN NO:[protected]

I still havent got my refund!
CONSUMER FORUM please take strict Legal Actions against them!

May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 23, 2017

Updated by harshit09 Take Strict, Legal, Hard, Empowering action against them!

Verified Support

Feb 24, 2017

Snapdeal.com Customer Care's response Dear Harshit09,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Mar 10, 2017

Updated by harshit09 Sanpdeal is such a poor, filthy, pathetic company!
OMG I mean their is a flood of the same complaint i have!yes
Now they are asking me to provide bank statements again from date 5th JAN to 5th MARCH omg so idiots!
They don't understand that a refund takes a max of 10days to get credited!
Already i have sent too many mails, messgs.
I have around 5 proofs that only snapdeal is messin with me!
Snapdeal do u remember ur mistakes?
One the Layout copier and the second of your agent Gauhar* K
Ill post them all over the internet until i dont get my refund in my bank account or FreeCharge wallet!
FAKE COMPANY!
I HOPE THAT your company gets closed sooj cause of this chutipaya

Mar 10, 2017

Updated by harshit09 Snapdeal* basically Sanp(Naagin) that stoled my hardearned 5611 Rs.

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Address: New Delhi, Delhi, 110041

Website: Snapdeal.com

I purchase mobile yu yureka plus from snapdeal but there is speaker problem next day they appoint engineer to check problem. He also found problem in set.Next day they pick mobile and told me they check it in their warehouse after quality check they despatch another handset. They should take 4-5 days for this procedure. If engineer check the problem than why it will check again in their warehouse.

Mar 31, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 22, 2017

Updated by nksnkumar I purchase mobile yu yureka plus order Id [protected] date 17/02/2017 from snapdeal but there is speaker problem next day they appoint engineer to check problem. He also found problem in set.Next day they pick mobile and told me they check it in their warehouse after quality check they despatch another handset. They should take 4-5 days for this procedure. If engineer check the problem than why it will check again in their warehouse. This is totally waste of time. I contact customers care so many time but they not listen my problem.
I am not satisfy with Snapdeal service. Long process of replacement.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear nksnkumar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear nksnkumar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Dear sir,
My suborder i'd [protected], urbano fashion slim jeans is not deliver yet. But i have tracked, and get "successfully delivered" report is seen here on the screen, why? I did not received the product. I get several products before and now from your company. Now lam planning to buy some products but i get suspect. Please let me get the product. I have ordered it on 18 jan 2017.
Which courier can i ask? Give me some help.

Mar 29, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear Thounaojam mangi,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 500009

Website: www.snapdeal.com

We ordered three mobile phones in snapdeal for using otg support to us it for some bio metric machine. We ordered panasonic p55 novo (3gb, 16gb), in the specifications they have mentioned it as otg support. Order id: [protected] (3 items) which we have placed on 23rd jan.

As they have wrongly mentioned that phones are otg supported we raised a return and refund request. We returned 3 phones of which 1 phone they started refund. 2 phones they returned to us back and told imei is not matching.

We mailed them imei number are matching please take the phone and return money. We sent them the pics of phones where imei is matching as proof.

Still they are telling as per policy we cant refund you. I told i will file a case on you. They told you can file a case or what ever you want but we wont refund your money. Please help us in this.

Attaching pictures of mobile phones and bill copies too.

Apr 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear Customer(Purchase TIME),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: Patna, Bihar, 801505

Website: Snapdeal.com

Order id -[protected]
Sub orderid -[protected]
Refund my money.mera paisa refund kro jaldi maine apna bank acnt detail return krne tym but snapdeal ke traf se ek msg aaya tha mjhe usme likha tha ke aap apna neft detail share kijye .mai bht paresan aagya hu inlogo ki nautanki se .mera paisa mjhe jaldi refund krwa do aaplog ..snapdeal mjhe mentally disturb kr rha h

Apr 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear Hassan4532,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 560048

Website: www.snapdeal.com

I ordered one product Zoook Rocker iFit Bluetooth Wireless Headphones With Mic Black through Snapdeal.com on 13 Jan and return the product ...snapdeal
got their product and I got message that they have initiated my refund by 31 jan, Now it has been 22 days completed, I did not get my refund, I called several times, they are telling the same words, we have initiated your refund you will get in 48 hours every time, whatever they ask I provided, still it is getting late, please take strict action against these people as they are making me fool.

order id: Order ID: [protected]
transaction id: SB498800

regards
Anil Gupta

Mar 26, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Feb 22, 2017

Updated by Anilbly1989 take strict action against them

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear Anilbly1989,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: Kullu, Himachal Pradesh, 175126

Dear sir/Mam

I am serving Indian Naval officer. On5th Jan 2017 I ordered one mobile phone Karbon titanium 8gb for my mother on her birthday, the tentative delivery date was 10th though it got delayed to11th then to 15th and eventually to 20th Jan but I never received the order till date, on top of that when I checked the status of delivery on my app it was showing delivered on10th Jan despite me receiving the msg that parcel will be delayed.
Cherry on the top I continuously called your customer care executive for 6 times and always received the same answer give us 24 hour but now I am wondering your head quarters must be in Pluto since your 24hours are too long, they never came.FYI these customer care calls are also not free.
Though I don't have enough hopes with this mail but can keep as a record when I am going to file against you.
Well I don't know but here you should be ashamed of you, we'll never ever going to the make the mistake of buying anything from scamdeal (Snapdeal).
Your Victim
Lt Cdr Pratibha Jamwal

Sent from my iPhone

Mar 30, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear Pratibha Jamwal,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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H

hemant kumar 9911

from Noida, Uttar Pradesh

Feb 22, 2017

write aletter or send an email to snapdeal and wait for their response. or u can file a consumer complaint aginst this deficiency of serivce

Reply

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Address: 176206

Website: snapdeal

My name is rajneesh kumar sharma from shahpur kangra . I ordered some products from snapdeal. .but I think your courier partner is not interested to deliver products to me every time they are sending false feedback to company and me...
Today I received a call from courier company...executive forced me to cancel my order.
Why should I cancel my order i can't understand.

Apr 8, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear rajneeshkumar79,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal

Verified Support

Mar 07, 2017

Snapdeal.com Customer Care's response Dear rajneeshkumar79,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Address: 122001

Website: www.snapdeal.com

Snapdeal cheated me by dending broken coffee jars and cups

Order id:[protected]. i had placed the order nescafe classic dawn jar 100g, free red mug - pack of 2 on 26 dec, 2016. and it was delivered to me in completely damaged condition. i received broken coffee bottles with coffee powder spilled in the package and broken cups. i had taken the photographs of the product upon receiving it and it is attached. the packaging was very poor which is the reason why i received completly damaged product. i contacted snapdeal after i recived damaged product and i was told to return the product to snapdeal for replacement. then i used indiapost to return the product as it was first sent to me using indiapost by snapdeal and the warehouse refused to accept the return package and again it was sent back to me. but when i asked them why they refused to collect the return package the had no answer and responded that the warehouse wont refuse any parcels. but i have attached the snapshot of the reply that indiapost gave me which further proves snapdeal cheats.

Then again i was asked to resend the package when i contacted snapdeal customer careand i sent it again to them using dtdc and then they said the quality check failed due to one cup missing. i sent everything
And from the image it is quite clear that both cups and bottles are broken and it is of no use if i retain a cup.

Snapdeal told the blatant lie of missing cup so that the refund can be refused. i contacted them many times but they cheated and refused to provide the refund amount of the order which is 400rs.

Please help me to get the refund of the damaged product which is 400rs

Mar 9, 2017

Complaint marked as Resolved

Snapdeal contacted me at last and promised to initiate the refund.Unlike their earlier promises this time they did process the refund and my concern is resolved. I take this opportunity to thank consumercomplaints.in for helping me in resolving the issue. thank you

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear chacko m s,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Feb 24, 2017

Updated by chacko m s Received their usual reply again today.They mentioned quality check failed.When they deliver me broken product and completely useless product how can the quality check fail.

Snapdeal trying to loot poor customers by telling lame excuses.I want my money back for the broken product you send me

Verified Support

Feb 25, 2017

Snapdeal.com Customer Care's response Dear Chacko m s,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Feb 28, 2017

Updated by chacko m s On[protected] one person called from Snapdeal and informed me he would provide a resolution within 24 hours.Now 4 days have elapsed and till now no response.They just looted me buy giving damaged product

Verified Support

Mar 01, 2017

Snapdeal.com Customer Care's response Dear chacko m s,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Mar 03, 2017

Updated by chacko m s I just wanted to know when will you solve the issue.I placed the order on dec 26 last year.now after 3 months still you telling will update me at the earliest.

Verified Support

Mar 09, 2017

Snapdeal.com Customer Care's response Dear chacko m s,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal

Mar 09, 2017

Updated by chacko m s thanks for resolving the issue ven though it took months.finally i got justice

Verified Support

Mar 10, 2017

Snapdeal.com Customer Care's response Dear chacko m s,

Thanks for the acknowledgement. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 110089

Website: www.snapdeal.com

Maine shoes order kiye the snpadsnapdeal se wo 14feb ko deliverd hue mujhe pasand nahi aye toh Maine return daal diya hai waqt snapdeal ka return policy 7 days h mujhe roj msg ata tha aaj ho jayega pickup lekin koi ata nahi tha lene aise karte karte aaj 1 hafta hogaya 7 days pure ho gaye mai ab Kya karun mere liye useless h shoes mujhe apne Paise wapis chaiye 700rs bakwas company I never order in future from snapdeal...

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Dear sir, madam

I have received damaged package u give me refund fast your service is not good any time one problem have you pickup my package fast you reply me 24hrs.

My name is piyush l kokal
Call me [protected]
Order I'd [protected]

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Address: 501401

Website: snapdeal.com

I have ordered a KS J Smart Watches With Call Function and received the item. after receive the item I have tried to charge it, but it is not charging, hence I have returned the item for replace or refund. After quality check they said "it is working no problem" and again sent to me the same piece. I am facing same problem the watch is not charging and not getting on.

Order ID: [protected] (1 Item)

Mar 27, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear Vijaykumar Dugutta,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 125076

Website: Snapdeal.com

I ordered a maharaja whiteline (juicer mixer grinder) after received this product I found used plastic quality is not so good as compare SUJATA product.i found product is not long lasting and durable.means I not happy with product.then I returned it on time.but after some days I received a call from customer care then they said me they can't fefund my miner because my returned product fail in quality cheque I asked them there has any broken or damage thing in this package.they said me noting damage or broken all things are in good condition. But snapdeal unable to refund me.plz refund as soon as possible.its my appeal to all peoples who r exploited by snapdeal plz contact me at [protected].DEEPAK .i will approach to news channels to show out snapdeal' fraud with customers.

Mar 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Snapdeal.com Customer Care's response Dear Deepmuse,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Address: 380051

Website: www.snapdeal.com

Order ID: [protected]
Phone/Mobile Number: [protected]

My Order ID: [protected]

I am continuously taking follow up for my refund for the product. I am not getting proper answer from customer care. Three time they said i will receive email from finance within 15 min after completion of call. But i never received any email from them. Not sure if they are processing with our request. I am doubt on company that there are focusing on customer complain and request.
I have done around 4 email on [protected]@snapdeal.com but there not single reply from them.

Apr 4, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear Bhargav54,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Mar 03, 2017

Snapdeal.com Customer Care's response Dear Bhargav54,

Our team got in touch with you and informed you that refund has been processed from our end.

Regards,
Team Snapdeal

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Address: Bastar, Chhattisgarh, 494001

Website: Snapdeal

I have returned the product to the given address and i am attaching the courier details kindly refund product amount as well as courier amount as soon as possible

Mar 30, 2017

Complaint marked as Resolved

Verified Support

Feb 23, 2017

Snapdeal.com Customer Care's response Dear Shambhavi jha,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

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Snapdeal.com reviews & complaints page 275

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