Snapdeal.com Complaints & Reviews

Order ID: [protected]
Product i.e. "Panasonic NI-E500T DSM Steam Iron (BLUE)" was received on 7th January 2017 which was broken.
1) A replacement request was issued on the same day which was cancelled by mistake by me.
2) Replacement issue was reopened on the same day.
Since 7th Jan I have made 15-20 calls to Snapdeal for the return/replacement of issue, every time Snapdeal executive says that "Product will be replaled in a day or two". Its been almost 40 days now and I feel real tired.

I have attached the mails from Snapdeal and also have many audio recordings from snapdeal who realizes the mistake from Snapdeal's end but not taking any action.

Registered Mobile No. - [protected]
Internal Complait No. in Snapdeal[protected]

We Order nike sports shoe in offer at 1099 bt i got 90%off branded shoes frm mega stroe..wat we order we did'nt get item so plz exchange the item.

Lyf f1 plus 32gb black
Item code: bd3589820
Order no: [protected]
Suborder no: [protected]

But received water f1, when i had informed to snapdeal for such event, one person came at my place for verification. He has given incomplete jobsheet to my son. I was not in home.
Now snapdeal mail received to me and they are telling go to service center.

I had paid through debit card on 1st feb-17. But till today i have not received right conclusion. Kindly to arrange exact order what i have paid for.
Kindly help

I placed order no [protected] on 21 jan. When i received my order it was found broken and i asked for replacement. For which i shipped back by speed post bearing no eh[protected]in which was delivered to you on[protected]Delivery report attached). And from your side it's fare 1162 also deposited in my free charge account. And replacement approved (Screen shot attached) as shown in my snapdeal account. But to my surprise now status of my order showing that order of atlas bike successfully delivered. What the hell this is.
Either replace me my product or refund my money otherwise i am going to lodge police f. I. R and take these proff to newspapers and media.

S s goyat
H no 16 type 5 thermal colony
Ptps panipat. Haryana
Pin 132105
Mob [protected].

I returned the item to the snapdeal because they send me wrong item.but still I did not get my refund.They delivered me wrong order and then they are not refunding money also.Very poor service
Order id- [protected]
Sub order id -[protected]

I placed order no- [protected] LeEco Le2 Rose Gold moblie which was received to me on My.28.02.17as per bill attached.
After two days use, it is came to notice that there problem in display during capturing image in camera. So I submit replacement request vide No[protected] on Dt.01.02.17.
Regarding to replacement request Quality Check Person of Snapdeal Comes on Dt.02.02.17 and checked in detail and reported that problem is true and require to be replace as per Snapdeal policy. Same faulty mobile pickup by your courier partner JV Exp. on Dt.03.02.17 as per AWB#SD48892692 after complete checking of said mobile, and SMS received for reverse pickup done and shows replacement will be prpced within 7-days after quality check at Snapdeal

This faulty mobile received to your warehouse on Dt.10.02.17.During quality check at your warehouse on Dt.11.02.17, IMEI No not matched of faulty mobile and informed me to provide invoice copy for further checking of issue.

Invoice copy also send as per your requirement on Dt.11.02.17 and talking to Snapdeal customer care executive committee to revert back of replacement information till Monday evening Dt.13.02.17.
But after lots of communication with your Custer Executive till today Dt.13.02.17, the issue is not solved and replacement not approve at your end. And finally my replacement request rejected without any justified reason.
Snapdeal cheating customer in name of replacement policy.

I habe purchase an intex headphone and it was defective and diffeused item.thats why i want to return it so i have requested to return policy followed by snapdeal policy.but they are not aware it and say retunrn your item within two days but it is above 10 days ...i am confused that they return my money or not cost of that item is 489...please help me

Hi... I am really frustrated by snapdeal.com
I had ordered a mi max phone 32 gb variant, 4 months back. The touchscreen was not working properly and the phone was heating up when charged so i returned back the phone but they dint agree with my complaints and forced me to keep the phone when i wanted refund of the same.
But then i asked to replace the defected phone which also they are not considering and have kept my money as well as my phone. I am calling them daily but they everyday they give me 24hours time and don't respond back.

Its happening the same since 4 months.

Help me to recover my rs 15000.

They are cheaters.

My order number is [protected].

Contact number [protected]

Order ID: [protected]

i have raised replacement/return request .. and you have taken mobile after 17days u have sent same mobile... You have given replacement time 4-7 days but you have sent after 17 days. I have asked you to refund my money as the given time was over through online chat and email also. Even now the mobile is not in good condition, battery back up is worst. voice is also not clear while making calls & signal problem is there. you have sent me the same mobile after removing my screen guard which costs Rs. 500. This is also a loss for me.. i asked you to refund my money but there is no response from you. I was without mobile for 17 days waiting for you. You have sent me used mobile in not working properly. in replacement also you have sent me the same mobile. As you have exceeded the given time i need compensation for that. I will raise complaint in consumer forum and i will go to media (national channels). I will explain the fraud happening in Snapdeal website. You have cheated me (both snapdeal & seller)

My order by yuta sweing machine but sweing machine is not working properly.this machine stitched properly plz mony is refunded my bank account

I ordered matrix shampoo from snapdeal.
Shampoo was only half the bottle and it was full of water.
Immediately I messaged to the sellar. They said in 24 hrs i will get reply
"Worst product.I am using matrix products since 5 yrs.I have never seen matrix shampoo like this before. Only water is there inside, that too for only half the bottle.Please return my money, taking back your product(water bottle)."

I havent got any reply. I raised request for repick up the product and refund my amount.
I called to customer care and told, I will be out of town for a month. Please be quick to collect the product. I told my scenario, they said in this case we ll refund the money without picking up your product.After this call you will get a mail please respond to that mail with your bank details, refund will be done in 3-4 days.

I didnt receive any mail asking for my bank details. So i called again to customer care. That person told refund is not possible without picking up the product. Again i told the whole story. He said ok mam we will refund you the amount without pickup. And he sent me a mail asking for my bank details. I forwarded him the same.He ask me to wait for 3-4 days.

5th day Again I called customer care as I didnt get my refund. Again they said the same story Sorry mam refund is not possible without returning the product. Huff Again I explain her about what was committed by their representative. She said I will check with my seniors and get back to you. She placed my call on hold. Then she told your refund will be processed.

Today again I called to costumer care from morning i called 4 times . Again they are saying Sorry mam we cant refund without the product. I asked them to transfer the call to seniors they placed my call on hold for 45 mins and call got disconnected.

My whole day got wasted. I need my refund.

Snap deal is fraud company, there system is completely a mess, they has cheated me and now not refunding my money back...

We had purchased a karbon k9 black sandstorm phone on 30th of jan2017 order id: [protected] (1 item), but the product which got delivered was of different colour they send me black silver phone, so we raised a complaint to snap deal and told them that i want to return this product and want the refund.

But they rejected our request and denied from giving the refund by saying that according to the quality team the product is of same description, we were surprise that hw they cant figure out the colour difference..

O we again contacted them and told our concern regarding the colour to them, they took our request again fro rechecking, after that we received a call from them that we had given the product for rechecking and will revert u within 48 hrs.

After that we followed them for 6-7 days every time they replied the same thing that the ur request is till under process and will get a call from the concern team

And suddenly without informing us and giving us the explanation on 11th of feb we got a mail saying that snapdeal had returned and dispatched the product back to u as not eligible for refund..,

We again called snapdeal team and also spoken to there senior, but they told that our quality team has dispatched the prodcut back to u now, u hv to accept the product or else snapdeal will not be responsible for any loss or damage of the product... We cant do any thing in this now..

We then forwarded a mail also to them, but nothing happened after that we tried to call them many times, they are now not receiving our call also the representative take the call and put on hold and then the call get disconnect..

Request u to kindly help us to get refund for our product.

Cintact no [protected]

Worst experience ever with snapdeal!
Issue: Refund against order ID: [protected]
Product item: Nice Revolving Office Workstation Net Back Chair Blue
I am continuously following-up with snapdeal since a month regarding the refund of Rs.2054/- but I am getting same auto-generated email response without giving proper answer. If I call the customer care it is not connecting me to any executives to speak them. I am completely disappointed and wishing never to shop with snapdeal ever in my life. Huh! my money is gone I think.
I will inform everyone not to make any transaction with snapdeal if my money is not refunded !

Oder id - [protected]
Sub oder id - [protected]
Register no - [protected]
Maine ek suit magiya tha jiska colour thora different type tha or hm fabric quality but hi khrb tha jisko maine wapas kiya to ware house me quality check me fail ho gya h hmko ye ni samje ata hai ki SNAPDEAL aisa product a delivery krta hai jiska wo khud quality me failed kre deta hai mera paisa wapas kare jalde se jalde

I ordered "KENT Appliances 600 nano Ceiling Fan brown" . When i opened the snapdeal box, surprised to see some local brand Fan "beetly" in place of kent.

I placed a request for return. Oncer they received product back. I got a call from quality check team and they rejected that product just by saying that i have packed wrong product during return. Now they are asking me to take back their useless product else they will not initiate refund.
Sanpdeal is cheating their customer by delivering wrong product and if you could able to return, they will reject your product during quality check.

Complaint id : 17651751
order id : [protected]

Dear team i had ordered a samsung galaxy j3 phone, but when i recieved the phone its display was broken and damaged, after that i raised a complaint with snapdeal, and in return they sended a engineer to verify the issue, the engineer made a report and asked snapdeal to replace the product, since my complaint was verified by them as a genuine issue .

Snapdeal sended a reverese logistics person from Shadwfax, they coleectd the phone checked each and every item and handed overed a slip to my wife, while doing so he tried to touch her incorrectly then when they were about to leave my wife asked when to get replacement, the person then asked my wife to share her number and said he willl call at night to confirm, when my wife objected giving her number he passed on lewd remarks on her and even attempted for molestation but my wife immediately shut the door on him .

When my wife reported the incident to me, i called in the number provided in the slip, but that number was a invalid number, i never knew snapdeal sends goons to collect return products .

After two days i got a mail from snapdeal that my return requuest has been cancelled since i didnt handover complete phone, they said there were missing contents . When i tried to put up my facts that i have pickup receipts where it was never mentioned that we handed overed incomplete items, it was claerly written damaged phone and packaged .

i believ this is a joint nexus between snapdeal and shadowfax to dupe and molest customers, never open your door to ecommecer executives without seeing company i cards, this guy was not in company dress, no identity card, and the slip which he handed overed to my wife was also missing their tax registration number and valid contact details .

Its very surprising how they are trained to handle complaints, when i told the care executive that how come they are rejecting my complaint citing missing accessorys when my original complaint was for product damage, which was certified by snapdeal sended representative enginner and how can they say that the picked up product was missing contents, when i have a physical receipt clearly stating i have handed over the phone with packaging . No where this was mentioned in the slip that it was missing any contents .

In reply the senior floor manager told that i understand this fact and you are correct also but i can do anything since your request is rejected by verification team .

My name is Manoj.R, Working in a private company in coimbatore. i booked a mobile from my friend mail id, Mobile Karbonn K flip 2 booked on 19/01/2017, received product on 24/01/2017. Complaint filed as used one, Number 5 button not working like other button and coating over mobile is improper filed on 25/01/2017. Material collected from me on 27/01/2017. Received a message on 03/02/2017 as request declined and material will be returned. Till now no update from them also if i call their customer support they convinced me and on 08/02/2017 their customer support manager committed to give refund. then on 09/02/2017 received a call and asking me to wait and material will be returned soon. This is disgusting so please look into to it and do the need full. Need refund.

Order ID: [protected]
Placed on 7 Feb, 2017. i placed a order and confirmed by email and SMS. After 4 days they are canceled my order theirself. other three orders delivery ok. but this order canceld "Order could not be fulfilled due to unavailability with seller. Your order is cancelled now. We apologise for the inconvenience caused." when that time i ordered Product Available. snapdeal tells wrong reason. I snap deal dit't delivery my product i will go to NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION.

Hai Snapdeal,
Very unhappy to inform you that I ordered 6 products and received 5 products costly item two month we wait After product canceled and still not received money (refound) we are shocked to service .It happened 25 December 2016 till now I didn't get any refund from your side .The big mistake I did is "Ordering in Snapdeal".I need immediate Response from your side..

Hai Snapdeal,
Very unhappy to inform you that I ordered 2 products of dress materials to my friend.After product delivered we are shocked to see the product quality and I immediately kept Return.It happened 10 days before till now I didn't get any refund from your side .The big mistake I did is "Ordering in Snapdeal".I need immediate Response from your side..