Snapdeal.com Complaints & Reviews

I am Sudipta Halder Ex- Air force person ordered a smartphone(Le Eco Le2) on snapdeal.com on 23/01/2017 order no-[protected] which is prepaid.It was supposed to deliver on or before 25/01/2017 as A gold member of their policy.Its been 12 days I didn't receive the product and I cannot even track.they provided a wrong tracking number- JVLSD[protected]Vulcan express couriers) .I informed the same through snapdeal customer care but their response is not at all satisfactory.I called them every day they put me on hold for minimum 15 mins and they says it will be delivered within 24 hrs.Every time I call their answer is static "it will be delivered within 24 hrs".They don't even declare any reason for the delay.I never received any update via mail or message regarding the product delivery.Whenever I speak to the customer care I will get an automated message saying it will be delivered by 25th, jan. I have planned to gift for my wife on behalf of our marriage anniversary finally I couldn't . Who will compensate my inconvenience.On 27/01/2017 I spoke to customer service manager Mr. Abdul Aziz he told we are looking after the issue it will be resolved within 24 hrs and I asked him to register the complaint he did and gave the complaint number which is[protected].Its been 9 days no information from any of the snapdeal representative after that conversation.I feel harrassed after paying in advance, Snapdeal cheated me with wrong tacking number and irresponsibility.
I request Consumer Forum to look after the issue and take stringent action against snapdeal for cheating people for false promises.

My questions for them are,

1.Why they could't deliver in specified time promised by snapdeal
2.why they provided wrong tracking number(JVLSD[protected] vulcan couriers)
3.why are they not giving any information of the product update.
4.why a customer should call repeatedly after paying for the product in advance.
5.why customer care is working when they cannot say what is happening actually.
6.Can snapdeal bring back my memory or happiest moment that I planned to gift the product on behalf of our marriage anniversary.
7.What kind of justice and compensation can snapdeal give me for their inconvenience.
8.My travel plan has failed because of this snapdeal drama as I had to move to kolkata for some important work along with my family.
9.This is a horrible and terrible punishment and pain given to me for choosing snapdeal .
10.They made me fool by taking my money in advance

I am attaching every detail with this.

I believe consumer forum will do justice for me.Thanking in advance
Sudipta Halder
Mob-[protected]

To,
The CEO.,
Mr. Kunal Bahl,
Snapdeal,
C/O: Jasper Infotech,
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, India - 110020

This is the third time you have rescheduled the pick-up ( order no. [protected], sub order no. [protected] Date 01/01/2017 ) of the wrong item sent to me .
You made promised that I will be refunded the money I paid for Hindware cook top in a week, but I didn't .
The cook top I received was defective and faulty ( order ID.[protected], Reference no:[protected] .

What a mismanagement and why don't you resolve the issues, Otherwise it is my last warning .

Positively I will go to the Consumer Forum Court about my both issues .

In the last one month you only harass me mentally, do pick up the A P hand-loom item & refund and also the refund the money of
Hindware cook-top by tomorrow .

Thanking You,

Ujjwal Ghosh

My phone number [protected]

my sbi sc no: [protected]

my amount is deleiverd but order is not activated

so please my amoutn is refunded my account

I have placed the oder of 3 elini multicoloured woolen straight kurti these all are defected I want to return them first to check I have only use 1 product and that is fully defected and the company has still resolved my problem the suit is so worst that it is automatically cutting from every side but it is below than third class quality

Hello Team -

Please help as I have raised quite lot of complaint with snapdeal asking them to pick up the product which was delivered and every time they promised they arrange for the pick up but at the end I just receive text msg which says pick has been failed and this has happened more than 3 times and every time I call up customer they give me new reason i.e., I am not interested or I wasnt available or I didnt answer phone which is straight lie as the team itself is faulty...

If this was not all I had receive call from the pick up and that guy was so rude... he told me straight away... "Bol bacchan band kijiye, pick up karna hey yaa nahi wohh bataye" and i was mum for a while after he spoke to me like... I had spoken to snapdeal about this but no action hence I feel snapdeal itself is promoting such employee...

hence I feel the pick up guy first of all they lie and than when they call they talk to customers like as if they are street vendors..

My Number is - [protected]

Dear sir,
I have purchace a lambency blue biker jacket from your snapdeal on 13feb 2017 sub order id -[protected]. The product is delivered to me on 27 feb 2016. When i open that package i found the product defective the colur difference in back side and small cut in back side on the top.when see in light the colour difference is clearly visible i return that product on 28 jan .but still the refund is not given to me .when i call the customers care they refuse to give refund they said that the product is not defective.i request them for quality check..they give me diff diff information regarding refund .Now, I think that the material supplied through Snapdeal is worst in quality and snapdealhas no control in quality check. No doubt, both the seller and snapdeal together are misleading and cheating the customer.i call too your customer care so many ..please give me the refund of that as soon as possible. Its allready to late . consumer helpline docket no-148400. Registered no [protected] alternate no [protected]
Regards,
Rahul Dhiman
[protected]

I order Spacewood Crescent Bed Room Set (Queen Size Storage Bed+Two Door Wardrobe+Side Table) bed broken I mailed for this with images .
Send some one for pick all this . Fist send some one for uninstall . If not possible so tell me so I will put all on social media for your very bad services or I will mail "online complaint in consumer forum"

If any issue so call me on : [protected] .

Order no. [protected]. I ordered sony xperia xa from snapdeal. It was defective and Snapdeal picked it up on 30 Jan via JV Express Courier. After 3 days they told me that my request couldn't be completed because some transactions in my account didn't pass their internal checks. Now they have declined to issue replacement/refund and saying that I won't even get my old product that they picked up. Their customer service executives are very rude and openly saying that my money is gone. Please help.

Hi I'm Balaji, I have bought a mobile on snapdeal iPhone 7(32gb) I gave fr replacement as I have camera isssue, the said the phone is good can't replace so they returned the phone wen I receved the phone I took video and mentioned in courier slip SIM card slot missing they not responding properly this is a huge money ..pleas take action ...

How I can get replaced a faulty bulb which is in warranty. Invoice no A36FB7/[protected]dated 1st September 2015.order no.[protected]&sub order no [protected].it was purchased in September 2015 and is warranted for two years. Cost of the product was rupees six hundred and fifty seven.kindly make it convenient to replace it.I have purchased three different voltages bulbs but this 12watts bulb has stopped working .

I ordered size 8 Get glamr tan sandals on jan 28, 2017. The product delivered on feb 04, 2017. The product has no issues at all but it doesn't fit. So, I requested a replacement of product on same day with size 7 sandals. Snapdeal took the replacement order. Suddenly they said they can't replace due to sellers issue. So, I cancelled the return policy and thought to refund the item. Once I cancelled the return/replace option, I cant tap return/ replace button. It shows return request closed.

The above subject order ID under (Ticket Id:[protected] was ordered on 20/01/2017 and paid through netbanking.The item was delivered to me on 29.01.2017.After unboxing and checking the product, It was found that the secondary sim was not working.Immediately the replacement request sent to the co. The co. accepted it for the replacement and after a few time they informed that they were unable to replace the item hence initiating for the refund. As per their instructions I kept all the items in the box without any further use.All the items were physically checked and confirmed by the courier boy of the co. They picked up the product on very next day i.e. 30.01.2017

On 01.02.2017 the executive called me and informed that x article was missing, hence they were declining the refund.
In late evening I called the customer care who was not aware which article was missing, he advised that there may be some technical issue caused rejection of refund hence he again is sending it for quality check. I requested him either to make a FIR regarding missing article or confirm me as I may able to lodge a FIR for deep investigation. I also request to the co. by email.

On 03.02.2017 again the executive called me and informed that 2 articles are missing, hence refund is rejected.

I each time requested to each executive to confirm reason of declining the refund by mail. I also requested to the co. to email me the reason of rejection but, neither they confirm nor refund nor replace the product.

It is also shocking that the co. has no. toll free no. for the customers for direct communication.

It is terrible that their executive is discussing with me over my phone and after a few minuit they mail that they were unable to reach me and asking for alternate no.

The co. each and every hour keep me update while delivering the order but, when the case went for replacement/refund, they kept mum. The estimated time of refund is now over and the co. fell under 'lack of service' and violation of terms and conditions of its 'return policy' and dishonoring their customers

Snapdeal mera refund nhi kr rhe hai
plzz help me
details
date 23/01/2017
nobile number [protected]
oder number [protected]

I have order Addidas white shoe but order deliver reebok orange shoe
and it's very cheep quality.
no one can believe it's original product

please return this product and return money.
order ref #[protected]

I am really really disappointed by the seller you have kept on Snapdeal, I never faced any issues with my purchase on any other site but its everytime on Snapdeal i place an order and some or the other thing happens. Its been a month now I placed a request for the issue regarding my Note 3 batter I purchased from Snap deal in December 2016. It was having issues I placed a request again gor the warranty replacement. I was directed to the seller. I talked to the seller, he asked to send the battery to them on my own expense. I spent 100 INR for courier service and now after everything is resolved that guy is making me fool everyday he says I have sent your product. It will reach to you today. When I ask for the tracking details he say I will message in 5 minutes. And its been around 3 weeks now his minutes aren't over. I call him again and again. he disconnects my call. I am very pissed off on this. Never ever to purchase anything from Snapdeal as you are worst in after delivery service

Sir I have ordered the 4 pieces of generic multifunction plastic kitchen refrigerator storage rack for my fridge but when I have received my order there was just one piece of it so i[censored] can send the pieces then its fine otherwise I want to return it because it was in a sale 4 pieces for 299 but it was just one piece for 298 so plzzz let me know about it I want it fully complete

There is 30 days still refund amount is not credited to my account, am complaint in snapdeal customer 25 Times with 20 Different named customer, they told wait for 4 days, 5 days .still no any response. worst and fraud service.

I have orderd for a bedroom set from snapdeal and the product was delivered to me on 3rd January 2017, my product is stil lying uninstalled, its been a month but the installation team is not bothered, inspite of my regular followups and requests done to snapdeal non of them are concerned. I have not expected this from snapdeal and im upset.

When i get my refund is it cum in time that you said or that also get delay like the replacement process gone for 1week not said after one week we are going to give refund. But i am the customer of snapdeal from 2014 tillnow i got all in good condition, this is the first time i got defect product so i returned to replacement they said we are waiting for my product so wait 24 to 48hr and finally they got my product and probkem also there that also they said unfortunatly they said we are sorry to replace theitem instread of replacement we refund your amount

I have ordered this and received same on 03 Feb 2017.After unpacking pen is not available with the diary, it is missing as per list. I have complained to your customer care no with complain no 39834213 on same date. Please either provide the pen or change the item. My invoice no S5E532/16-17/4945 dated 01 Feb 17. Dispatched viA VULCAN Dispatch DOC No CD[protected] SNAPDEAL reference No SL[[protected]
Registration certificate No of item [protected]
Your prompt action required to fulfill the grievances.