Snapdeal.com Complaints & Reviews

I ordered for a laptop from Snapdeal on 13th January.. They promised me a delivery of 16th January... Unfortunately.. it never came on that day... the product arrived on 19th Jan...3 days late... and the product was defective!!.. I immediately requested a replacement and they picked up my product on 20th January... and since then.. I haven't received my new product.

Every day they are just fooling me by saying.. 48 hours.. give us 48 hours.. this .. and that!.. Just false promises.. and the product is still not with me!.. Its 7 days!

I have paid full amount for the product ... 56, 149. And they ain't giving me any proper answers.. nor initiating a refund!

Whats the point? My money is stuck.. and I feel cheated here!

Need to take strict action against Snapdeal.

Dear Sir,

The ordered item did not delivered to me while company showing delivered against Order ID: [protected] reference number 39092534 . Several times i reminded but i did not get refund credit of Rs. 599. Thou i do not have custody of the item. The ordered item has instantly returned back to same courier boy.

Regards
Vanesh

I ordered a pair of shoe worth Rs.7500 from snapdeal, which got delivered to me and found out to be different form what i ordered, i requested to return it which was very difficult to do, anyhow after pickup i waited 10 days for the refund, after to much of waiting i mailed snapdeal about the status then they replied that the product dint met there quality check which was very surprising for me, because i did not expected this. As i returned what i received.
i ordered a blue color shoe and was delivered a brown color.
Snapdeal people after my complaint called me tell me that they would not refund me and i could do whatever i wish to. this is very rude and disappointing.
We can not trust these websites, they are fooling us.
I would suggest people of India not buy from this fraud website. snapdeal is the worst website.
they deliver fake and wrong products, return policy is just to cone people.

This id regarding my product which I purchased on 11th Jan.

Email id: [protected]@gmail.com(not in use)

Mob: [protected]

Order ID: [protected]

Yepme Pink Polyester Blend Zippered Jackets

I have requested for reverse pick up on 14th Jan, but till date its not picked up from side. it is been 12 days and my product have not picked up.

I have talked with your executive on daily basis but there were no response. Everyone gave assurance to solve this issue but nothing had done till date.

On 24th Jab'17, I have talked to Mr. Sanjay Bisht(your Executive). He gave me assurance for picked, but just now as on 2:23 pm, I have reveied an sms that my return request has been cancelled and it is written that as per my request.

On 25th Jan, I spoke to Mr. Ankit Kumat(Snapdeal Executive), reference No. 39075846, he also assured me that we have open your request and reverse pickup will done positively. its already been 12 days.

I have requested to change my email id via email from [protected]@mail on 2:41 pm to upasana.[protected]@gmail.com but its not updated till date. I have asked to change it by my self but executive denied for the same.

Dear Concern,

I am tired to take follow up from these snapdeal guys, this is totally wastage of time. Please look into this matter.I want my money back.
Note: Attaching snapshort od order status.

I have ordered iphone6s on the 1st of Feburary 2016, bearing Order ID: [protected], and have received the product on the following week.The product received was defective as there was noticeable problem with the display.I had asked for replacement many times but the snap deal team did not respond well.So, i used the phone without any further complains thinking that the phone will not give me any problem!In this span of almost a year, the phone kept giving me some problem or the other and now it is not switching on.The phone is still under warranty, and I demand replacement of the product at the earliest and if no response will be made to my complain, i as a customer will have to take further necessary action against this online shopping site! thankyou

I have placed a order of Nivia dominator soccer shoes of size 10UK on 4th January, 2016. I unknowingly entered incorrect contact number. Even then, they delivered the order successfully. I found an issue with my feet size, to which I placed a request of replacement with size 8UK.
Even after 5 days of placing the replacement request, the parcel was not picked. I contacted customer care several times between 16 to 23 January, 2016, they were with the same reason that your address was not found. I tried to change the contact number of mine on the snapdeal app, but it was not working. On contacting customer care, they registered my new number and promised to transfer it to courier service. On the day of 25th January, I received an email of closing date of replacing or returning order.
Suborder ID [protected]

Hello,
The product in the above order was delivered to me on 10th Jan and the product was not upto my expectation and had to be returned back. Unfortunately i had to travel out of country and i still am. This has caused delay in requesting for the return order which as epr policy is 14 days, I was just delayed by a day hence created a return request requesting for a return with reference number[protected] on 24th Jan and with several reminders until 26th Jan but with no updates form snapdeal even after they claiming the SLA as 24hrs for a response, which is really frustating and shows an extremely un-professional customer service and experience. Would request you to take this up with them and ensure speedy resolution for the same. Pls note i am not reachable on phone and available only my email id: [protected]@yahoo.co.in

I have ordered Panasonic P75 Mobile Phone on 26-December 2016 Which was without IMEI Number and calling was not working, So I entered Request for Return of product, Which was pickedup and after 15 days again delivered back to me by saying me that quality is checked and there is no problem.

but after receiving I checked mobile phone but still same problem, NO IMEI Number, so again I called to customer care number, now they told me to go to Panasonic service centre. if I would have to do all these time pass then I would have not bought it online from snapdeal, I would have purchased it from local shop.

now we do not do our work and I should give time in all this service center work on behalf of snapdeal.

Request you to help me with the above problem.

I was purchase a mobile from Snapdeal, they did not reply me, snapdeal is fraud website, anyone don't purchase anything.

I have try to order cello plastic chair (04) and butterfly red pu bag from snapdeal vide order no. [protected] on 24 January 17 through axis bank netbanking at around 10:50 pm. RS. 4098/- debited from my account vide INB/[protected]/snapdill ( bill desk ) but order could not placed. Till the time amount could not credited to my account. Kindly do the needful to solve this issue at the earliest.

I, m sanjoy roy my mobi-[protected].I request for replacement of my order swipe konnect plus because I have receive wrong product.currier pickup my package 17/01/2017 including today it is 10days.but package not received by snapdeal.I want to know when snapdel receive the package and when will it quality check and when I will receive my order.I, m very very unhappy with your delay process.it said that maximum 3day need for this process.but after 10 days i, m not getting any response.

I have received a damaged product when we opened we found the product is damaged and couldn't find any relevant issues on online and not able to connect customers care its a three product and one is damaged in it. Can we return or replace only one item. Can some one reach out to us soon.
Order no - [protected]

No 1/230, esn nagar, ayathur chatthiram, veppampattu, thiruvallur, tamilnadu,

There is an illegal power supply in an house in this address .the service number of this complaint is[protected]. We complained many wire man and also AE and chief executives but till now there is no response for our complaints after many and more complaints o[censored]s. We think that there is an illegal transaction between the customer and wireman. The phone number of wire man is [protected]. We request you to kindle solve our problem

I have ordered my product on 31jan 2017 &the estimated delivery is 4to8 Jan 2017 but I did not get the product till now due to delays in dilevery &I want a faster delivery

Product name-Jango TW-64i fitness band
Colour-black
Order id-[protected]
Suborder id-[protected]
Ordered by-Mohna Vats

Dear Snapdeal,

I been a customer of Snapdeal since 2014, but never came across such an awkward moment ever before and this has serious left a great scratch towards Snapdeal as a clientele. The reason if you are asking why ? then these are the cause:
1. I have always believed Snapdeal? Also trusted that Snapdeal dealt with selling of branded product, unlike other online seller Snapdeal sellers only genuine and branded product, but all these are only my version but now I think I shouldn’t have trusted Snapdeal, only after my order of BLAUPUNKT IM4 16 GB WHITE mobile in order Id: [protected] dated 11.01.2017.

2. On 15.01.2017, I received the order BLAUPUNKT IM4 16 GB WHITE but was shocked to see that the:

a) The Phone has only single Sim Slot and the single sim slot does not support Micro Sim whereas as per Snapdeal website says as follows

“General

Brand Blaupunkt

Model IM4

Form Smartphones

Colour White

Call Features Call Forwarding

SIMs Dual

SIM Size Micro”

b) The Phone does not have any memory card slot and the single sim slot does not support Micro Sim whereas as per Snapdeal website says as follows

Memory & Storage

RAM 2 GB

Internal Memory 16GB

User Memory Less than 12 GB

Expandable Memory Upto 32GB

Memory Card Slot Yes

c) Further unboxing the Box found that the Charger, USB, Bluetooth headset were unbranded, local and looks like a platform selling product.

3. I was shocked to know that I have been cheated and duped by the selling a product of different specification and with unbranded accessories, Immediately I called the Snapdeal customer care and booked the complaint, initiated return formalities on the same day i.e, 15.01.2017.

4. On 16.01.2017, the Snapdeal transit service team took the returned article and came to know from the website that the article received at your quality check on 18.01.2017.

5. My refund request has been processed on 16.01.2017 for which Ticket Id: 39122737 have been issued. From 16.01.2017 I did not received my refund even after providing the Bank details. Hence on 20.01.2017 I called your customer care executive and explained the grievances I was happy to hear from your executive that the phone is having only SIM Slot as they checked with your Quality centre and you executive has promised to re-check the where went wrong. All the telephonic conversation between me and your customer care executive is on record and ready to prove at any forum.

6. Now i.e. 21.01.2017, I have seen that my return request has been decline which is a measure made by the snapdeal abruptly, without any reason and taking a time of 4 long days. All the measures of Snapdeal is unfair and unethical way of Trade practice.

7. I prepared to abstain from receiving the returned piece anymore which is a fake and not in accordance with technical specification as shown in your website. Hence I ready to approach appropriate legal forum and seek my justice and reveal that this will not be continued to your consumers anymore, because of the fraud that Snapdeal as shown towards me by sending a Mobile phone which is difference physically(unboxing video of this product available) from its technical specification as shown in your website.

8. I am attaching the website page of the product as exhibited in your website and one such review that is as similar to my case posted in Amazon website (http://www.amazon.in/gp/product/B01LTF60KI/ref=s9_dcacsd_dcoop_bw_c_x_2_w) the product sold by same vendor by name SURYA. Thus it is evident that this is a repeated issue targeting the customer who believes that Snapdeal sells only genuine products or are you believing vendor selling through Snapdeal website are only selling genuine products.

https://www.snapdeal.com/product/blaupunkt-im4-16gb-white/[protected]

I purchased one product from snapdeal.com and payment was done by net banking via payu.in. But that order was not confirmed and amount was deducted from my account. Then I placed order for same product but again money was deducted and then order was confirmed. So I paid twice for same product. Here are the details of my bank statement,

This is for first order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 79589.28 Info: INB/[protected]/PAYU.IN/

This is for second order,
Your a/c 31589047 is debited Rs 3999 on[protected] A/c balance is Rs 75573.03 Info: INB/[protected]/SNAPDEAL(BILLDESK)/NA

Now neither snapdeal or payu is responding on this. Please help to get my money back.

Sub order ID:[protected]
I have been trying to get my refund for Wybor LED television.
I had recieved damaged TV. It has been 10 days since TV was picked up. It is very bad experience as a Snapdeal customer. Snapdeal harrases customer. Snapdeal makes customer fool. I have had made 30 to 40 calls to Snapdeal customer care. But they only give 48 hours to wait. Now it's 10 days and I have'nt received my refund yet. This is very bad on part of Snapdeal.

My order number is [protected] I purchasea titan edge wath on snapdeal they delever me at 10l1l17 but there a several scratch on the watch(old used product ) i share a photos with snapdeal and ask for refund at same day .i pay threw a debit card to snapdeal ( visa) but Snapdeal transfer my amouth in free charge account (I am not intrusted in using any free charge account ) my bank is also not listed on free charge so I am not able to transfer my amount also .I share this problem with Snapdeal at 10/1/17 n ask him to transfer my amount in my bank account they ask me bank details so I share bank details also at same day so snap deal send me e-mail thay transfer my amount in my bank account in 4 days so I again call Snapdeal help desk at 17/1/17 and ask about my refund Snapdeal again send me emil at 17/1/17 and ask 4 more days for refund my amount in bank account and debited the same amount same day in freecharge (17/1/17) so I again contact to snapdeal at 22/1/17 and ask ab my refund the exicative says we transfer ur amount In free charge u may call the free charge and ask ab ur amount ( if I pay a Snapdeal for a product why should I ask to freecharge for my refund u guys transfer my amount in freecharge wallet ).again 23/1/17 I call Snapdeal help n ask ab my amount so the exicative says the amount transfer within 24/48 hours In ur account so today only again I call Snapdeal n ask for my refund the exicative says she highlight the issue to there team .
Each time I call the Snapdea for amount l I again n again explain my case ( 8/9 times ) n the replay is same we work on that . First think I am not interested in any freecharge account and I pay a Snapdeal for a product and Snapdeal transfer my amount in freecharge I want my amount in my bank account as soon as possible from 10/1/17 already 14 days gone . meanwhile the Snapdea exicative ask me about purchase a another watch on there domain or pay my mobile bills from that freecharge wallet . Means its like u must purchase a product from our one domain or pay ur bills from our other domain we r not able to refund ur amount In ur bank . Already I waste so much time on this issue don't no when this issue is solved and when Snapdeal refund my amount in my bank account this is verry disappointing experience with Snapdeal .

My suborder I'd is [protected]. My currect email id is [protected]@rediffmail.com and my mobile number is [protected]. At first please currection my email id which is mentioned above. So please find it immediately. Thanking you

Sir,
I placed an order of rs3088 on 18 jan 2017 and i paid the amount through online. But i cancelled the order on same that i.e., 18jan 2017, as i was getting less price in other site. My order was cancelled successfully and refund was also initiated, but till now i didn't received my money back.
So i request you to take necessary action and resolve my query.
Thanking you in anticipation

Yours faithfully