I unfortunately visited the Snapdeal website and booked Sunflame CH Amaze 90 Auto Clean DX chimney vide order no. Order ID: [protected] on 20 Jan, 2017 by paying full amount of Rs.10, 344 using my HDFC Credit Card. At the time of booking they confirmed that estimated delivery date will be between 26th - 30th January, 2017. I am closely monitoring the site for any update but to my suprise there is no change in the status, i even called the help center and asked whether any problem in there in delivering the item, they told no, it will be delivered in time as estimated and they requested to wait till the dates mentioned.
I waited till 30th January, 2017 and i called there help center and i told that they communicated to the higher officials and it will be taken up and resolved soon. I even spoken to the floor supervisor Ms. Mayasha and expressed by grievence and poor service. She told that the at the earliest it will be delivered.
Now, on this day 31st, i neither received any communication from M/s. Snapdeal nor the delivery.
I hereby request your intervention in this regard, i already paid the amount and also lost other oportunities for buying the chimeny from other online vendors during the repblic day offeres.
M/s. Snapdeal is not only causing mental imbalance in me but also making fearful environment for other online shopping organisations.
It is totally breach of trust and unethical business tactics being done by the Snapdeal.
With regards,
K Vijay
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2017
Snapdeal.com Customer Care's response Dear [protected]@gmail.com,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Feb 02, 2017
Updated by [email protected] I received a communication from Snapdeal stating that
"We tried to place the order with an alternate seller but were unsuccessful and had to cancel it.
We have initiated refund of Rs. 10344 to your card no. 5337-XXXXXXXX-9835 per the timelines below. We apologise for the inconvenience caused.
Installation services are no more applicable on this order.""
I Hereby request to look into the issue and justify me by the following:
Today also the product is available for sale at higher price and appears you are using unfair trade practices to attract customers and trap them with low prices and after booking and loosing the other opportunities cancel the order so that the customer is forced to buy at higher prices.
I had suffered loss of Rs.5000 due to the act of M/s. Snapdeal, I had to purchase in the open market for Rs.15, 500 and also experience mental troucher throughout these days by following up them and false commitments till yesterday.
I hereby request M/s. Snapdeal either to commit the order and delivery the product with 2-3 days from now or refund the amount with addition of Rs.5000 towards opportunity cost i have forgone due to misrepresentation and false commitments made.
And when i tried to contact the customer care i received an arrogant reply followed with blocking of my number so that i cannot call them.
I am enclosing all the relevant documents which shows proofs of all the statements which i made above. I could not able to upload the recorded conservation i had with Snapdeal but i have proof all the false commitments made in voice recorded with me.
I will ensure to take all steps to get the refund along with additional Rs.5000/- and show the power of customer and teach lesson so that in future Snapdeal think twice before doing false business tricks for which i am a prey.
With regards,
K Vijay
Feb 03, 2017
Updated by [email protected] Received another email as below as below from M/s. Snapdeal which is as below:
==========================================================================
We tried calling you on your phone number [protected] but could not reach you.
We tried to place the order with an alternate seller but were unsuccessful and had to cancel it. We apologise for the inconvenience caused.
In case you placed an order using a prepaid mode of payment, refund for your item has already been initiated. It will be credited to your card/account within 4 business days.
If you require any further assistance, feel free to reply to this email. We'd be glad to help you.
Order ID: [protected] Reference no: 39519625
Placed on: Fri, 20 Jan, 2017 Issued on: Tue, 24 Jan, 2017
===========================================================
Hope the refund of amount is my payment i.e., Rs.10, 344 and the loss incurred by me i.e., Rs.5000/- please do it immediately. I already procured the item based on your cancellation advice and also need to meet urgent financial requirements.
K Vijay
Verified Support
Feb 13, 2017
Snapdeal.com Customer Care's response Dear [protected]@gmail.com,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal
Feb 14, 2017
Updated by [email protected] I am very much clear about my claim of Addition amount of Rs.5000/- . I need quick closuer of the issue without further prolonging.
As i said earlier let me know immediately are you going to pay the above additional amount of Rs.5000/- which is the opportunity cost i have forgone by dealing and engaging contract which you, paying the amount in advance and misleading assurances given during the process of fulfillment of order and failed to honor the order in-spite the ordered item is available for sale in your website.
With regards,
K Vijay
Feb 16, 2017
Updated by [email protected] I am suprised to see even repeated update done by me, there is no response from the Snapdeal, i am unable to understand the power of Indian Consumer Complaints Forum, are they involve in the matter or just forward the complaints raised by the consumer.
I want to eliminate the unfiar trade practices being used by Snapdeal and teach a lesson and show the power of consumer.
I hereby request Indian Consumer Complaints forum take up the matter and if possible publish the whole story of mine and make aware of the tricks playing by Snapdeal and avoid further consumers do not fall prey as it happened to me.
I even going thru various review in various website and most of the cases with Snapdeal are like me only, first bring the price down, take the money hold it for 10-15 days and cancel the order mentioning non-avaibility of the product even it is available in the site and sell it for higher price. It appears Snapdeal is not online shopping but a bank where it receives interest for the amount deposited by consumers and enjoy all benefits of the amount paid.
With regards,
K Vijay
Feb 23, 2017
Updated by [email protected] I respect the Consumer Complaints Forum and expect a reply.
With regards,
K Vijay
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.
Regards,
Team Snapdeal
We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.
Regards,
Team Snapdeal