Snapdeal.com Complaints & Reviews

I received a faulty phone from snapdeal. as per procedure i returned the product to the address provided by snapdeal. as per Speed post tracking system item is delivered at destination on 21 jan. But snapdeal customer care executive are telling that, item is not delivered to them. As per them Sir just wait for 24 hrs, we will resolves your issue. but after 72 hrs there is no feedback from snapdeal.

I have raised a return request for order on 19th January and I got a reply that you will get a call from snapdeal next day and they will resolve my issue. But till now (25th January) no call as well as no mail from snapdeal about my return. Please help me out this online site are haressing people and looting us. I have done online payment for this product so help me out to get my product return.

Snap deal cheated me I ordered Panasonic eluga note n got a used cell I placed replacement its now 10days still no response n now I get a mail that they tried to pick up but I din respond n I can't reschedule it it mentioned if I don't respond in 48 hours they will cancel the replacement what the hell should I do plz take the cell back b pay me or do replacement its the worst experience of my life my ticket id[protected] help me out as soon as possible Order Id: [protected] (1 item)
Placed: 14 Jan, 2017

I ordered new lenovo laptop (order # [protected]) @ snapdeal.com. What i received is used one, Lenovo original seal is broken, no user manual and box is full of scratches. When I switched on the laptop for the first time what I saw is Windows Automatic repair screen . I raised return request and I was told that this will be picked up with in two days and pickup will be by NUVO-ALL-RP . But past two days I am receiving sms saying that pick up was unsuccessful and I requested for a reschedule . But no one called me for pick up and i don't know what is happening. I send few mails to Snap deal and so far no response. I am long standing customer and purchased lot of things in snapdeal. They not even bothered to eve call me wand when i tried with customer care, i didn't find a way for talk to some one. this is realy frustrating.

Dear sir my name is vishal and i am shopping with a snapdeal vivo y51l what snapdeal give me a diffrent item i am recvied a hard disk and i am call costumar care and he is ask me send a photo and i am send photo what snapdeal is not pickup this item and not give me a replenishment i am waiting for 15 days my oder no is Order ID: [protected] and replace request is being processed (Ticket Id: 38783931 dear sir please give me a replace this product

I placed order and received faulty washing machine, and I return and waiting for my refund amount, after 11 days, but still I am not received my refund amount, I send my bank statement also to Snapdeal, but I am received any proper solution, pls help me, I am waiting for my refund amount. I trust you, you taking action for my refund issue. OK.

Hello sir, I m vineeta shukla from Indore my mobile was dead from dec.2016 for that i m unable to use any net services.when i got my mobile then i checked my statement of bank account then i saw my amount is deducted without any purchase and order or services usage on date 19/01/17 which txn no.is POS PRCH POS[protected].I requesting u to help me for refund my deducted amount in my bank account.

Don’t purchase anything from Snapdeal -- The most fraudulent ecommerce company of all. If you do not want to waste your hard earned money, don’t buy anything from Snapdeal.

I am the latest victim of their fraud. I ordered Indiweaves Single Polyster Floral Blanket from Snapdeal on 5th Jan via prepaid medium for INR2549 Order id: [protected]. I received the product on 11th Jan. To my surprise, the product I received was not from Indiweaves, it was of some local brand “ Prakash Gold”. When I searched for this product on snapdeal, its price was showing up INR1200. I became furious and called Snapdeal customer care (Ticket id:[protected] and told them that I have received a different product. I even told them, if you cannot deliver the product I ordered, then at least give me my money INR1300 back which I paid extra. They said that the only option I have is to raise request for replacement or refund. So, I asked them to place replacement request hoping that I will get the original product.

To cater the replacement request, they surpassed the limits of bad customer service. I got atleast 3-4 calls from snapdeal and to everyone of them I had to explain the issue again and again. This made me believe they don’t even document issues o[censored]sers properly in the ticket. Today I received the replaced product which is the same one which I received earlier from brand Prakash Gold. This time they removed the bag which I received earlier and the product was just wrapped and stuck in polythene. The worst packing I had seen till now.
They rejected my replacement request saying that the product failed the quality check. How can a product fail a quality check when it wasn’t even unpacked from the bag ? If this was done to try and cover up the fraud you did, then you actually failed.
I need my refund. I didn’t pay INR2549 for this ###### product from Prakash Gold which is actually of INR1200 listed on your website only. STOP FOOLING THE CUSTOMERS. I have earned that money from hard work not by doing fraud like Snapdeal. (All the pictures are attached with this post)

I HAVE PLACED ORDER AND ALSO DELIVERED BUT TILL NOW CASHBACK NOT RECEIVED TO ME CREDIT IMMEDIATELY! FOLLOWING ARE THE DETAILS: Transaction on Snapdeal [protected], Sun Dec 11 2016, 6:18:57 PM 198 TRANSACTION

i have placed order : 11-dec-2016
Till now my cashback not received !
where 15 days after delivery is promised by snapdeal.
Immedaitely credit cashback Rs: 198/-

Transaction Id: [protected] by freecharge!

Received garbage and useless books in place of reebok smooth running shoes. Order i'd [protected] Date 22.12.16
Complain made on 30.12.16 complain I'd 38484534 and at least 10 times talk with customer care executive but did not get any response.
There was no issue with packing and parcel received via India post. As per the suggestion of customer care, I sent back the packet to the address mentioned in the mail, but they denied to accept that parcel.

Sir i have received old and soiled shoes frm snapdeal...and some one all ready useed this shoes...i have contact to the snapdeal customer care ...but they did not respond me well...they toled me they will not return my amount...

this condtion mantally disterb me...please help me

.product reebok white running sport shoes.
.order id [protected]

From: Anita Arya
To: [protected]@snapdeal.com
Cc:
Date: Tue, 24 Jan 2017 07:05:49 -0800
Subject: Request for refund
CP PLUS HDCV 8 CH DVR and 6 DOME IR and 2 BULLET IR 1 MEGA PIXELS CAMERA
CCTV SURVEILLANCE SYSTEM
Order No. [protected]
Suborder No. [protected]
Serial CP2H04F5EPBQ07156
AWB R[protected]
RETURN ORDER NO. [protected]
Buyer:
Anita Arya
Mobile no. [protected]
Email ID : [protected]@gmail.com
Seller:
SB computronics services
PIN 110092
COMPANY'S VAT TIN: [protected]
CST NO. [protected]
DISPATCHED VIA VULCAN SURFACE
DISPATCH DOC. NO. (AWB)P[protected]
I have ordered this and given a replacement request it has already been
picked up and I even talked to Vulcan they said they have shipped it to
snapdeal.
Now Snapdeal I am really disappointed about your service
Now it's a humble request from me to refund my money.

Order ID: [protected]

The phone snapdeal have delivered have different IMEI number.

Out of two phones i ordered only one phone's IMEI numbers are matching to invoice.

I asked them to correct the invoice proper IMEI numbers. by mailing to '[protected]@snapdeal.com'

Referance number is 39468587

But i am sent old incorrect invoice.

The Snapdeal Help Centre the app does not felicity to raise complaint on incorrect invoice.

I ordered sony VAIO laptop replacement keyboard in Snapdeal 22nd December I received product three days later..Am not satisfied in that product so I returned for refund.. They sent message 27th December refund successful..U will get money 7 working days.upto now I didn't get..I called customer care they asked bank statement I sent statement also but till now sending same message ur refund successful 27th December, very poor service.
Not responsible properly..

Respected sir my order ID [protected] zipper brown leather jacket on 30 December 2016 I ordered by snapdeal but before delivering I cancelled my order . Snapdeal shows refound on 1 st January 2017 but no transaction in my account no refund has been trajectory in my bank account i allready sent my bank statement but no response snapdeal is totally fraud companyFraudfraudod please refund my amount i m going to noida police

Query not resolved, shipment not recieved neither payment
Since month i am waiting for the responsse no one bothered to reply or resolve, this happens to me with me every query, this guys are useless just argue some nonsense and ignore my queries
My seller id s01a46
Case id :id: 06992102
Id: 06654512
Id: 07204310

Dear snap deal team,

I shared my below mentioned return complain with your customer service team, i am re posting the same complaint below along with the attached documents.

I just finished my conversation with your executive imran and explained him the issue that once i returned the bluetooth speaker i was given a delivery receipt which has mobile number and signature of the courier executive who came for return pick up (St. Jpg is the file attached which has a scan of the pick up receipt) and under content it clearly mentions that its a blue tooth speaker of brand name philips and its black in color however your return team claims we have sent some other brand of speaker with a yellow colour if such was the case then how come the pick agent did not objected about it while picking up the return, as even the colour of the product being replaced and whats mentioned by you is different (We returned a black philips bluetoooth speaker phone and the product you claim is yellow how is that possible when the package is packed with a transparent packaging where colour and brand can be easily identified), this means either your logistics partner has committed an error or the returns team but we shall not suffer owing to that mistake.

Kindly take necessary action, i have attached the copy of return receipt and other associated details.

Please ensure a reputed firm like snapdeal do not behave in such an unprofessional manner as this will break consumer confidence in shopping with snapdeal.

Post this i got a call from snap deal team stating they do not care even if i returned a genuine product which i have shown proofs in form of duly signed pick up receipt, however they are not considering it as well, in case your team want to blame me for the fraud done at your end kindly give it to me in writing about it and i will then take necessary actions, i will also further write to your young and enterprising owners about the poor customer service.

. Mukesh gupta
Address: g-49 saurabh vihar jaitpur badarpur
City/town: delhi 110044
State: delhi / new delhi
Email: [protected]@gmail.com
Contact no. [protected]

Subject: complaints against snapdeal for refund
Value: 1299

E shopping
Complaint against snapdeal for refund
By mukesh
I return an item on 30 december but not received my money yet 23/01/2017. I am very disappointment from snapdeal. I am calling to snapdeal c care daily but not response from there. When i call c care he give me reference no but not any revert call from there. My refernce no[protected] on feb he call me any he want to me bank statement then i was send bank statement today 23/07/2017but not any response from there. I am spent 450 rs to call c care. I am very harrash from this

I have placed an order of moregmax moregmax _4g7 black (4g + wifi voice calling) from snapdeal on 1st jan, 2017. i received the same on 10th jan, 2017. i unboxed the order and got lots of scratches on the screen of moregmax tablet (ordered) & lots o[censored]nnecessary apps are installed on it like rhymes for children, officesuite and lots and selfie camera takes lots of time to open. its 2nd hand product means used one.in the same day i called to snapdeal and informed them. they picked it up next day means 11th jan, 2017. but for refund purpose i called them several times. still i did not refund my money back. these type of services provided by snapdeal. if they satisfy their customer like this then i recommend my colleagues not to go for snapdeal. my order id: [protected], placed on 01 jan, 2017. contact no:[protected].

For my brother birthday i have ordered product: sony sbh20 stereo bluetooth in ear headset from snapdeal on dt: 11.01.17 through netbanking order id.[protected], i paid rs.1700 for this and delivery date is given 17.01.17. on dt-13.01.17 one person came name: mosin delivery boy from snapdeal ph no. [protected] delivered the product: sony sbh20 stereo bluetooth in ear headset and said this product on cod you have to pay amount of rs. 1700 and i also found on invoice product were showing on cod. so, he said mam payment may be not received so its came on cod. then i was trying to check my account online but due to some technical issue it was get blocked. so, paid him amount. when i opened this product i found was damaged and used product. then same day i called to snapdeal regarding this issue. no product is delivered by us yet. they checked order id.[protected] and told me the product is not delivered it will deliver on dt[protected]. but on dt[protected] i received message that the item is cancelled by snapdeal. again i called them i said why u did this then said product is not available in stock and refunded my money.
If product were not available then why they have wasted our time.
After that told me to send us the used product/damaged product images and i sent the images all along with delivery boy number.
And today is 23-11-17 still not getting any response from them.
And not get yet fresh piece till date and not get the cancelled back and not reply from them.