Snapdeal.com Complaints & Reviews

Order ID - [protected]
Sub order ID - [protected]

Hi Snapdeal,

I had ordered Puma football shoes size 12 (Mens) on 7th Jan and recieved Kids shoes in return.
Immediately asked for a refund and sent the package AS it is. (It never contained Puma shoe box - fake maybe?)
On checking my account today, I see that my return request is declined stating - quality check failed. This is beyond ridiculous!
I don't understand what quality check was failed. I just returned what they sent.

I called customer care and they transferred my call to supervisor. Unfortunately I was made to wait for more than 30mins on call, WITHOUT receiving an answer. Also, the customer service exective Karishma Sharma was just not interested in understanding my issue on phone and extremely blunt!

Snapdeal needs to seriously look into this matter as I see there are several similar fraud cases registered! Such a pathetic experience.

Regards,
Ajinkya Shetty
+91 [protected]

Dear Sir
I have Ordered one Vivo V5 from your company and Order ID: [protected] . In the packing I have received the stones instead of Mobile handset. I have strong feeling that i am cheated by the company by sending stones. I have already made the payment through the Bank Credit Card. While receiving the shipment i was so happy that i will have a latest phone. But after opening the envelop i was shocked, and i realize that i am cheated by the company

My order id is [protected].order was cancelled by the snapdeal.I have been paid the amount prepaid but till today they have not refund the amount.And I am repeatedly calling the customer care but there approached is negative., and no proper feedback reply comes from the company executive or customer care personnel.there is no proper response when they will refund the amount.

I had purchased three items in one order (order no [protected] dated 08n Oct 16 ). These were (a) one gas stove (b) One Bata Shoe and (c) Asian sports shoes. I cancelled Bata Shoe on the day itself prior dispatch. I paid total amount of 3101.00 through CitiBank Credit Card in 6 month EMI option. First of all the entire was deducted by Citi Bank instead of EMI. After one month the amount was refunded and EMI was started. However, the cost of the cancelled item was not deducted. The cost of the Bata Shoe was 899.00 + 40.00 (delivery charges). I am paying EMI of entire amount for last three months. I mailed more than once regarding this issue. But they just provides one reference no [protected] and forgets. I want refund of 817.00 (839.00 - 22.00) (Rupees 22.00 was redfunded in freecharge account) + 14% interest as I am paying to Citi Bank as EMI.

Hello there,
My order id is [protected], and i ordered Zook motto 69 premium biking gloves on 11 jan 2017, later after waiting for 3 days on 14 jan 2017 i received a shipment from snapdeal but the product sent to me is different.. the one i got is PRO-BIKER riding gloves.. immediately on the same day i called snapdeal and asked for the issue.. after writing to seller about the issue from snapdeal app..soon i called up customer care executive for resolution of the issue and he assured me that i will get what i have ordered and the item is in stock and i ll be getting Zook moto 69 premium bike riding gloves by 21-24 jan..i was really happy that my complaint is registered and the resolution is given by the snapdeal team.. i even got a mail from snapdeal with the reference no 39094207 to resolve my issue..
today on 22 jan 2017 i received my shipment via e com service and i was really upset and disappointed to know that snapdeal has sent the same thing for which i had complaint and not provided me that is shown on the product page and repeating the same thing again..
i called and brought the issue to your notice and got no resolution from your side..instead was offered 50 rs voucher and refund of what i had paid..stating that its a policy of company to refund in 2nd time if the issues is being repeated..and the product is out of stock now..

it was the duty of snapdeal to send me what i ordered i can understand mistake can happen but again after raising the complain, calling to customer care and writing mails to company and after getting assurance and guarantee from the customer care executive if the same thing is happening it means that snapdeal have no responsibilty for their customers.
snapdeal offered me refund, i want to ask snapdeal then what did i gain for waiting 12 days and calling again and again for resolution of problem, wasting my resources and time !
will the refund will do the justice and compensate for the time i waited for the product and mental harassment caused to me? for even after waiting 11 days not getting what i ordered instead taking my money back..then what is the meaning of a customer and a seller.. you assured me that i will get what i am ordering by 100% trust pay policy and after your first mistake repeating the same again to cause trouble to customer.
i have been mentally harassed with the issue not just once but twice..
was this not the duty of snapdeal to look in the issue and check what is being handed to customer even after a complaint about getting wrong product and again sending the same different product..
Being a customer of snapdeal i demand resolution in terms of ZOOK MOTO 69 PREMIUM BIKE RIDING GLOVES which i ordered and compensation for the time that i have been waiting for the product and mental harassment caused by snapdeal for deficient and irresponsible service and unfair trade practice..as they are charging me for what i ordered and providing me different and cheap product which they (snapdeal) themselves criticise on the product info page.
sir, i am attaching the pictures of what i have got twice in these 11 days and also what i had ordered and also the critising image of my ordered product and received product..

Dear Sir,
Snapdeal cheating me. i am snapdeal app refer to my and my friend is also purchased product. Product delivered. the snapdeal cheated to Customer. I complain many Time to snapdeal customer service it's more then 20 days every day I call the tell sir we take ur complain and resolution will in 24 hour i waste more then 300 rs on call but still problem not solve .Please take action on snapdeal.

I have order 6 PC's pack of Eveready LED bulb from Snapdeal, and received parcel in 13-01-17 when I show the parcel it was very loose and I raised return without open the parcel. When I go to courier (j v Express) they open the said parcel and found another product in it. But I already have a complaint as missing part but now the courier boy say to change the complaint as received wrong ( different) product.
Please change the complaint as per courier boy, so I can get my money back from Snapdeal by return the product. Became I have already order the same product from my another no. [protected].

I buyed
Crompton Greaves 3 Litre IWH03PC1 Instant Geyser
on snapdeal website in snapdeal gold 14 days return /replacement policy.They only replacing but not return the money. i already talked with snapdeal customer care but after 30 minutes discussion they finalized that only replacement not return back money.But as per they promise snap deal Gold premium customer, they have to replace or return to be done. They told that electronic goods not applicable, but there no any such terms conditions not observed in snapdeal gold premium term and conditions

I ordered a haier geisar on 2nd january 2016 for kottur-600085, on 10th jan it was delivered. The installation was given to 24/7 around by snap deal. The service engineer came on 17th and installed for a service fee of 250 rs +250 pipe line charge. Totally i paid 500 rs. After he went in 3 hours it started leaking at the connection points due to poor installation. I called the service engineer at the number [protected], he says im calling wrong number and not ready to come again. I called the 247 around customer care number [protected], its recorded voice with no proper response. Though installation was too late, i bore it, but bad installation after paying amount and no further response irritates me... I want raise a complaint on the installation part of snapdeal services. Why snapdeal give installation services that does not have proper customer service helpline? - sithik

My mobile number [protected] i buy bmr anarkali but want to return it product but snapdeal company never pickup my order i complaint many times to snapdeal care they never take any action so kindly i request to you pls refund my money 913

Sir/madam.,
i really disappoint with snapdeal service, the reason for the complaint is that i returned the order which i received from snapdeal & its very late, because same time i ordered 02 items 01 i received but another order took much time, so i cancelled it & send it back to snapdeal.the order return back to snapdeal throught india post (speed post).

The details as follows :-
my snapdeal complaint number is[protected].
Snapdeal order no - [protected].
India post tracking no- EM[protected]IN.
I requested for my amount refund, but i`m not getting proper response from snapdeal.
Because they are have no co-ordination between them, some time they told me within 24 hours i wiill get amount refund, some any other answer.
I request you to look on urgent basis.

Regards
amjad mahabale
mob:- [protected] / [protected].

Order id. [protected]. Product iphone 6+ 64 gb. I want to cancel this order, but unable to do it. I have tried to cancel the same from mobile application, but unable to cancel, techniques error getting displayed. I don't want this product anymote. Its a 3g phone and 4g. I want to cancel my order and want my money refunded. Waiting for your positive response ASAP.

I had placed order for HP m1005 laser printer on 20th Jan 2017. An amount of Rs. 13876 was paid through Indian Bank internet banking. The entry in my statement says WITHDRAWAL TRANSFER
AVENUES CCAEA1BQK205 /snapdeal.com/TRANSFER TO
[protected]. But I did not get confirmation of order. The Customer service said the charges will be reversed in 24 hours. Nothing has happened so far.

Dear Sirs,

I had purchased a LCD TV from through Snapdeal vide INVOICE NUMBER :1CB0E9/16-17/265 INVOICE DATE :22-MAY-2016.

Details of the same are as follows:

Model no.- IGRASP 32L31F 80 CM
ORDER NO.: [protected]
SUBORDER NO.: [protected].

I have tried contacting the manufacturer since early October 2016 as there is a a problem with the said TV. Some horizontal black lines have appeared at the bottom half of the screen.

As per my telephonic discussion with ms. GM Electronics, 589, Chandni Chowk, Old Lajpatrai Market, New Delhi 1100069 on 13 October 2016 yourselves today, I was told by the manufacturer's representative Mr. Gaurav Gulati that the said TV panel would have to be replaced at their Delhi factory and I was to mail the details of purchase, type of complaint etc to [protected]@igrasp.in which I promptly did.

Till date, despite my repeated phone calls and mails I have still not got any reply. All calls have gone unanswered. Snapdeal has asked me to contact the manufacturer for the service and seem to have washed their hands off this case.

Attached herewith please find the pictures of the TV in the switched 'on' condition as well as the invoice copy.

Regards.

Tennyson Colaco
Goa 403718

My Order ID: [protected] placed on 30.12.2016, i received a manufacturing defect product, after replace request you send a service person for checking. He also confirm the same and your courier pickup the product on 12.01.2017.

Last 17.01.2017 i receive a sms "Dear customer, your RRN number for the refund of order [protected] is 38846959." but til date refund amount not credit in my a/c.

Please refund the same amount as soon as possible so, I can order higher model .

I also attached pickup receipt for your ready reference.

Kausik Mondal
Mob: [protected]

Dear's,
I have ordered HTC One M8 (16GB, Gray) ON 8th of January 2017.Product has been delivered to me 12th of January 2017.After receiving the product when I
switch on the mobile phone(HTC One M8), its failed to switch on. I called to SNAPDEAL customer care at the same moment and they advised me to make the mobile phone
charge at least 1 hour and then try again. I did the same and try again to switch on the mobile but still its failed to switch on even after 3 hours of charging. Again
I called to Snapdeal customer care and made a complain regarding the same on 12th January 2017 at around 06:00 PM. The customer representative from snap deal told
me to visit HTC care center Bhubaneswar, so that minor issue may be taken care by them and for major issue it will be replaced. On 13th of January 2017, I visited HTC
service center and after checking the mobile phone and all they told me the warranty period for the particular product(HTC One M8 (16GB, Gray)) has been already expired
since 2015 which means SNAPDEAL has delivered me the Used product. And the same thing has been communicated to SNAPDEAL team. SNAPDEAL team has initiated replacement
request and on the same day itself (13th of January 2017) product has been picked up by JV Express Courier. As per SNAPDEAL policy Product should be received by
SNAPDEAL warehouse team for QC within 7 days, which is responsibility by SNAPDEAL and JV Express(Courier Partner of Snapdeal).

On 17th January 2017 I received a mail from SNAPDEAL "Update on Replacement": The mail body written as "Tanmaya, we regret to inform you that replacement of your
HTC One M8 (16GB, Gray) could not be processed as the seller was unable to fulfill your order. We assure you that this is a rare occurrence and we'll soon initiate
refund for the product.

On the same day when i checked with SNAPDEAL care for my refund status, they told me the product yet not received by the SNAPDEAL warehouse and they assure me that, they
will priorities my case to resolve my issue within 24hrs along with they will co-ordinate with courier partner(JV express)

When i checked again with SNAPDEAL care and JV Express team on 18th of January 2017, JV express team told me the status "DTO Rejected By Center" for
my AirWaybillnumber "SD48836905" with remarks "Product Mismatch" and the representative from JV express told me its a mistake or human error from JV express not from SNAPDEAL.

On the same day SNAPDEAL care team promised me to resolve my issue immediately with 24hrs and along with they will co-ordinate with JV express for immediate action.

As i haven't heared any update neither from SNAPDEAL nor from JV express, i called again on 19th january 2017 for the latest update status with SNAPDEAL Team . Snapdeal
team asked me for the courier receipt through the mail for which i have already replied the mail with the attachment of the courier receipt and bill in the same trail
mail. And the SNAPDEAL team promised me they will fixed my issue or revert me back within 24 hours. Please find the attached mail for the same.

Again i haven't heard any update neither from SNAPDEAL nor from JV express, i called again on 20th January 2017.Again the same response from SNAPDEAL that is the
false promising that is they will fixed my issue or revert me back within 24 hours.

I have communicated many times with the SNAPDEAL that i have purchased the product with the EMI option and the EMI has already started, so who will take care on this?
Even after no of follow up every one from the SNAPDEAL is saying "We understand sir..we really applogize for the same..We will take immidiate action on it..and the
snapdeal team will revert back to you within 24 hrs ".But it looks like there is no real action is happening on my matter.

Dear SNAPDEAL,
Who will pay the EMI for me? When my refund will initiate? Is this your customer support?

Dear JV Express,
Still the status is same as of 18th January 2017.Where is your quick action which you promised me on 18th January 2017?

Dear SNAPDEAL/JV Express,
I need the urgent action on my issue by EOD.

Ordered id- [protected]
Return Request ticket id[protected]
JV Express AirWaybillnumber-SD48836905

Dear sir/madam
I am purchase orpet OEH -1220 room heater on 23oct 2016 invice no SBE6C/16-17/5089 item code DW1678014
order no.[protected]
serial no.LPNC[protected] .
product not working then complent custmor care service engineer visit at home and manufacturing defact then reverse pickup by couriar .but refund amount or product not found

I have ordered shoe from snapdel from my account [protected] on 12 th jan 2017 but amout get deducted and order was not placed .I didnt get my refund its been 9 days.This highly disappointing.my account details for snapdeal is [protected]@yahoo.com.And i have filed complaints before this to snapdeal but no response i get.Take some action and help me for this.

The delivered product was unboxed and used one.Even the usbnano is missing.Icant use the product plz resolve my prblm and replace it ...i wanna my money back otherwise If the complaint is not taken into action i will file consumer case in the court regarding yr dealing ...plzz help mi regarding this big cheat this was for the first time happened with mi frm snapdeal

Sir I ordered a lenovo laptop "lenovo ideapad 300 notebook" of rs 36999 on 28 December 2016 and the product was delivered to me on 5th Jan 2017 but when the product was Delivered to me and I opened the package, what I got was just some piles of book inside the original box of lenovo. I registered the complain with the representative of snapdeal, after which I was asked to wait for 7 days as their team was trying to investigate about the problem. As said I waited for the time they said.on 9th of January I received an email stating that my refund has been initiated and the same will be reflected within 4-7 days in my account. After waiting for 7 days I still was not able to get the refund in my account.after that I contacted with the snapdeal team, they provided me with the brn number and asked me to provide this to the bank and check the status of the refund. As said I contacted with my bank and did a check of the brn number, my bank said that no transaction has been done with the given born number. I even made the bank representative talk with the customer advisor of snapdeal. But then also no resolution has been provided to me.snapdeal asked for a bank statement to me which I provided to them.they said to wait for 48 hours which I patiently did but then also after 48 hours no resolution has been provided to me.I again contacted to the snapdeal customer supervisor to ask for the resolution but again they said to wait for another 24 hours that is till tomorrow afternoon. If snapdeal doesn't get me the refund of my amount of 36999 rs till tomorrow afternoon then I am surely going to reach out to consumer court.