Snapdeal.com Complaints & Reviews

Dear sir/madam
I am purchase orpet OEH -1220 room heater on 23oct 2016 invice no SBE6C/16-17/5089 item code DW1678014
order no.[protected]
serial no.LPNC[protected] .
product not working then complent custmor care service engineer visit at home and manufacturing defact then reverse pickup by couriar .but refund amount or product not found

I have ordered shoe from snapdel from my account [protected] on 12 th jan 2017 but amout get deducted and order was not placed .I didnt get my refund its been 9 days.This highly disappointing.my account details for snapdeal is [protected]@yahoo.com.And i have filed complaints before this to snapdeal but no response i get.Take some action and help me for this.

The delivered product was unboxed and used one.Even the usbnano is missing.Icant use the product plz resolve my prblm and replace it ...i wanna my money back otherwise If the complaint is not taken into action i will file consumer case in the court regarding yr dealing ...plzz help mi regarding this big cheat this was for the first time happened with mi frm snapdeal

Sir I ordered a lenovo laptop "lenovo ideapad 300 notebook" of rs 36999 on 28 December 2016 and the product was delivered to me on 5th Jan 2017 but when the product was Delivered to me and I opened the package, what I got was just some piles of book inside the original box of lenovo. I registered the complain with the representative of snapdeal, after which I was asked to wait for 7 days as their team was trying to investigate about the problem. As said I waited for the time they said.on 9th of January I received an email stating that my refund has been initiated and the same will be reflected within 4-7 days in my account. After waiting for 7 days I still was not able to get the refund in my account.after that I contacted with the snapdeal team, they provided me with the brn number and asked me to provide this to the bank and check the status of the refund. As said I contacted with my bank and did a check of the brn number, my bank said that no transaction has been done with the given born number. I even made the bank representative talk with the customer advisor of snapdeal. But then also no resolution has been provided to me.snapdeal asked for a bank statement to me which I provided to them.they said to wait for 48 hours which I patiently did but then also after 48 hours no resolution has been provided to me.I again contacted to the snapdeal customer supervisor to ask for the resolution but again they said to wait for another 24 hours that is till tomorrow afternoon. If snapdeal doesn't get me the refund of my amount of 36999 rs till tomorrow afternoon then I am surely going to reach out to consumer court.

Sir i ordered a product from snap deal with prepaid mode.but they are not delivering my product.
date of order -8/01/2017(with prepaid).
payment mode-net banking.
product-lancer shoes.
expected delivery date-13/01/2017
They didn't even called me and showing remark reattempt .i don't want my money as compensation, , , and the product..

I have ordered shoe from snapdel from my account [protected] on 12 th jan 2017 but amout get deducted and order was not placed .I didnt get my refund its been 9 days.This highly disappointing.my account details for snapdeal is [protected]@yahoo.com.And i have filed complaints before this to snapdeal but no response i get.Take some action and help me to take my refund

Snapdeal not accepting the return request even though order under return policy. Product was fulfilled by snapdeal gold service, still snapdeal not accepting the return request. They are not giving anything in written, just calling everytime and saying we will not accept the return request. It's like once you have bought product from snapdeal, you will have to keep it. And its Rs. 5000, not a cheap product which i can manage.

Dear Sir, Ma'am,
I had purchased A kurta in dec'16 from snapdeal which i returned the very next day.
For which Rs 15 was credited in my free charge a/c and rest Rs 478 would be credited in bank a/c in 4-5 days. But when i checked after a week they say by 06th Jan'17 it shall be credited so i shall not panic about the payment.

On 11th Jan'17 i had sent a mail attached with my bank statement along with the purchase date in dec'16 from snapdeal. But surprisingly, snapdeal neither called me or showed any interest in this case. on top of that its not a toll free number every time it charges me around Rs. 60-70 (20 or more minutes) to speak to them as its STD. As they keep on hold for several times.
I have called them n... no of times and no resolution apart from them telling me to check my bank BRN; UTR etc.
I spoke to my bank's branch manager they checked my account personally but no such payments is credited. Rather, they say why do i shop from such fraud companies, to be honest i have uninstalled snapdeal As this is a shocking experience for me.
Now the new advisor says i need to get a letter by bank manager stating that no such payment is received, which i need to share with snapdeal.
How harassing it is indeed. Yet such companies blossoms after getting customers curse.
I need my money back. Please help me.
Order No: [protected]
Complaint Reference no: 38935787

Thanks
Renuka

I have bought kettle from snapdeal (Order no.: [protected]) and i have got sms from snapdeal that GOJAVAS will deliver the order on or before 18th January, 2017

Unfortunately I can't get my order still today on 20th January 2017.

Contact no. of courier company is not available on internet. I have mailed them today but I don't think it works. Please do something.

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Dear Sir/Mam
Goodevening
I request you to please read this and i request you to take strict action. Dear all friends lets join together to take a strict action against the company
This is to inform you all that SNAPDEAL CO. Has done a fraud with me. As per Sec 420 of Indian Penal Code company should get sued.
Every consumer has right to be heard but SNAPDEAL is not ready to accpt the fraud done by them.
I would like to share the fraudulent act done by the company
Description -
I have ordered apple iphone 5s from Snapdeal online shopping company as on[protected] after saving my pocket money and when i got the delivery of the product on[protected] i faced battery problem then on the same day i complaint snapdeal to replace my product as it is having battery issue but snapdeal refused to replace. Then again i contacted on other day i. e[protected] they said they need DOA letter from Apple Service Centre then only replacement is possible then on that day itself i have gone to Service centre to arrange such letter so that replacement can be made after six continuous visit to service centre they issued me the letter certfying that iphone has battery issue then after receiving the letter i mailed it to snapdeal then snapdeal arranged a pik up of my iphone from my home and on[protected] the pik up guy came and checked all the accessories and phone then after verifying the company issued me the pik up receipt (that product has been successfully piked up) but still i contacted snapdeal and informed them that product has been piked up and i have got the pik up receipt and given the product for replacement.
But still i contacted each day that whether product reached or not
Product reached on[protected] and they rejected my product AS THERE WAS NO EARPHONES
But i have all proof i have made the video of pik up guy and evn courier company which issued pik up receipt has also the video that they sended the complete product and they saying that snapdeal should contact them for verification and for video but snapdeal is not listening this. They are not ready to accpt there mistake as they are wrong.

Request-
I am requesting you i need the help of media to throw light on this matter as i want to bring this matter to all over india news channels and want to aware consumers and tennage who believes in online shopping. Not only this i will go to consumer court as i have every proof, call recordings etc which can sue and proof that Snapdeal is a Fraud company.
I am suffering from health problem depression problem after this.
I have all the proofs even i taken help of police and police also contacted snapdeal but snapdeal is just unanswerable.
So i request you all please do contact me and please help me to solve this issue.
Its my humble request to you all.

Proof attached -
Copy of pik up receipt
Order id -
Screenshots
Order id- [protected]

Regards
Gautam
City - Agra (U. P)
Mail-gautamsondhi.[protected]@live.com

I had Placed an order of Sony Bluetooth headset sbh20 on the date of jan 07 2017. It was delivered to me on jan 11 2017 by cash on delivery option but its damaged. Within 10 minutes of delivery i had Contacted SNAPDEAL they said it's not delivered by them but by the seller directly eventhou we will replace the product. But it's been 9 days since i complained they were not making refund or replacement.

Hi,

I have purchased skyweigh LED digital weighing scale(Order id- [protected]) from snapdeal . I found that the product is defected and always showing weight as 0 KG. Also kg/lb/on/off switch was not functioning properly .So I put a return request for the same . After two days from that(on 11 Jan 2017), I got a phone call from snapdeal saying that the product has failed the quality check and it will be returned back to me. I inquired and they told me that some part of the product is missing . Although I confirmed the team that I have submitted the complete product. The same product is shipped back to me and its still not functioning . The thing that is surprising to me in the returned product one stand clip as shown in the pic is missing although I have submitted the same.

This is extremely frustrating to see such a disgraceful service.Snapdeal is not doing much quality check when the product is shipped at the first place and there help center do not provide accurate information. I want either replacement or complete refund. After seeing such service we do not want to unbox anything from snapdeal.

Shashi Shankar SIngh
Mail [protected]@yahoo.in

I was booked galexy on8 flip cover on 10 jan. 2017. Than i recived msg from snapdeal for confirmation and exp. Date of delivery my order. Last date is 18 but till not recievd. My oreder number [protected].

I think snapdeal company fraud now cnt purches next time. I will go for consumer if tommorrow my order not reached at my home. I attched with massage from snapdeal.
Rajnish jethwa
Rajkot
[protected]

Fail to delivary on jan 13 and again reschedule for jan 21 to jan25 and ism call to customer care on jan 18 he told item is dispatched also msg the AWB number
From awb no i going to track but in that shows not found and i call to blue dart on jan 19 they told that they did't recieves my item till now and again i tried to cal snapdeal costumer care but it tells there is no order matching for this number then what can i do this is almost 2nd time iam facing for one item tomorrow iam going to complaint in consumer court

I have not received my order it's 10 days are gone

Dear snap deal company my watch was did not working . ibought this from your company .'''ROSRA GOLDEN WATCH ALONG WITH THE STEEL''.thees watch had a 6 months warenty but this wath destroied in 3 months .so please take charge on my watch . repair the watch . i had a warenty card . so please repair the watch. my name is sk.shafi guntur district, vinukonda mandal, vinukonda town sanjeeva ghandhi nagar 3 line . mobile no [protected]. check thees information in yor regster.

I have bought LENOVO BL 242 LITHIUM ION BATTERY FOR LENOVO A 6000 from GURUNANAK ENTERPRISES KALYAN MAHARASHTRA through SNAPDEAL vide invoice number SBFA7B/16-17/2316 dtd 16/10/2016. But unfortunately the product stopped working within 2 months. I have sent the product along with invoice and complaint letter to the Gurunanak Enterprise. Please ensure the replacement of the product as promised.

Dear snapdeal

I ordered fastrack M118BK1 dated on 06/01/2017.order no is [protected].I received the product dated on 10/01/2017.I see there are
no sunglass in the box the product is missing . I am very valuable
customer of your company. I can't understand why you people not believe
that I had not received any product whichever I have ordered. I have
received empty box. As soon as possible i have refund the money at any cost otherwise i go to national consumer forum and also media and complain against your company under section 9.

Regards
Ritesh Ganguly

This is very ######## & big 'FRAUD' online company, on 17th of dec2016 i place a order of IIk Collection Multicolor Analog Watches - Pack of 3 of amount 520, amount got deducted from account but the order didnt got placed and from the past one month i am calling their customer care to resolve my problem and refund my amount back but no is taking initiative to do the needful... i sent all the required documents like on date transaction statement and the whole month statement but these irresponsible persons not even bothered to refund back, each and every time they are telling that i will get a feedback call from refund department but not a single person called me... Please guyz dont buy any products from this bogus company... they only deduct amount from our account and they wont refund..
... itz a money making company...