Snapdeal.com Complaints & Reviews

[protected]- Ordered in sleepwell Sleepwell mattress and paid in December .. It is cancelled once and then after getting confirmation from Call centre, i paid for the order once again in January .. It is also cancelled without any info. then again i have spoken with cust care . All the cust care peronnel are novice without any subject at all. Some of in charge spoken with me and assured that he will call back within 24 hours. No response at all . Almost in this case i have spoken with about 10-15 times with cust care and to tell all the subject for 10minutes . they dont know any thing and like a child they will ask silly and stupid things ...Where as their counter business portals like amazon ..never faced such a problem at all ... this type of acts shows who will last for long . Seems this may drive snapdeal to death in near future

There were huge advertisements all over the newspaper for Diwali offers from Snapdeal. I also bought one offer, executive chairs. After waiting for 1 month, the product got delivered. It came in raw packaging, unbranded product. Quality was poor. I thought, I paid less so okay with the product quality even though it feels cheap. But the chairs were wobbling could not sit...after a month the base of the chair broke into 3 pieces. The customer service says they can't help and warranty is not covered as the product itself is broken. Feeling cheated. Snapdeal is fooling people by selling substandard products as Diwali/festival offers. Request people to be careful and don't lose your hard earned money for such frauds.

My order no [protected]
I have delived my order but size is not fit so i refunded this product last week
But till now no pickup status confirm
I had made many call to snapdeal but they were not responding
They were wait a very long time to talk to customer care
Why a person chose online shopping?
Because they save their time
But i think i am wrong to purchase a product to snapdeal only for waste my time noting eles
I have tried order shoping site they much better than snapdeal n more freindly to his/her customer

Hi Team,

With reference to the request with reference no. 38848698, there is no follow up made by Snapdeal team as of now and you guys claim for maximum 24hrs. This is utter non-sense.

Secondly, highlighting the issue on this email again, I had placed two orders [protected] and [protected] on 2nd Jan 2016. Then I cancelled the order [protected] on 2nd Jan 2016 itself and order [protected] on 3rd Jan 2016 respectively.

But the refund is only credited for order [protected] and its pending for the order [protected] in my credit card ending. In support to this, I have received only single mail for refund processing from Snapdeal but actually there were 2 refunds that are to be processed separately.

Its my ardent request to SNAPDEAL to process this refund ASAP since its more than 2 weeks to this and it should have been credited by now. Also, I have raised a separate complaint with your IVR customer care but no response on that also.

Please take this on HIGHEST priority to avoid any legal actions to be taken by me in protection of consumer rights.

Thanks,
Abhineet Srivastava

My order no is [protected] I had made the prepaid amount but the courier send was COD.so I they didn't deliver the product.After long time they cancelled my order without any explanation and they didn't refund the amount also.And the response from the customer care was very arrogant and carelessness reply from them.its was our mistakes to choose this platform.

Order id [protected]
They have not returned my money till now they said it will take 4 days but now today is the 8th day i called the customer service 5 times they are just saying u will get till tomorrow wait all are saying the same things snapdeal customer service is very bad. I have bought many things from snapdeal i have been a good customer.
But now i think they dont care about customer satisfaction. They want just money. They are lieing to their customer.
All the time they just say that we have complaint for you will get the money in your debit card in just 24 hrs

Hello sir, i am bharat singla, and i am using freecharge. In December 2016, freecharge blocked my account due to unreasonable reasons. and now they not unblocking my account. they seized my money also. and because of this. i am not able to use my snapdeal account and i have 12000 rs snapdeal voucher which is linked with that account . it is a fraud done by freechage and snapdeal, i request them many times that please unblock my account but they not unblocking my account. they cheated me. It is my account on freecharge. if they found suspicious activity on my account then they tell me through e-mail. i am ready to give them any identity proof whatever they want. i am ready to give affidavit for my identity declaration . but they saying same thing that we will not unblock your account. i Just want my snapdeal account unblocked, this fraud is done by freecharge and snapdeal with many customers. so now through http://www.consumercomplaints.in, i am registering my complaint against them if they not unblock my account before 20th jan 2017, then i will file a court case against them. and this is my strict warning to them. i hope consumercomplaint.in helps me. and solve my problem.
THank you !!
Snapdeal i.d :- [protected]@gmail.com
Mob. no:- [protected]

Online payment done-product cancelledimmediately-website shows refunded-no refund so far even after 6 working days-complaint to snapdeal-assured return of money-not yet-reg

vide order no.[protected], leEco Le2 was ordered online paying money through debit card.
the order was subsequentle cancelled
the snapdeal website shows money was refunded on[protected].
even after a passing of 7 days, the money is not refunded into my bank account through which payment made.
snapdeal contacted through their complaint mobile no.[protected].
they assured that the refund amount will take 6 working days to get deposited into my account.
but even after a lapse 0f 6 working days, the amount is not deposited.
while again tried to contact [protected], no response.
dont get anything from snapdeal.
i am going to take the matter to twitter and facebook to greate awarness to customer regarding poor service of snap deal.
earlierly, the request for failed tv remote of a 40inch hdtv bought through snapdeal was not entertained though the purchase was only 2 months old and well within the quarantee period of 1 year.
poor poor service snapdeal.customer take note.

I am extremely disappointed with both the product quality and the service offered to me by snapdeal. The order ID i [protected], and was placed on 20th September 2016.

On 14th December 2016, the chair broke while someone was sitting on it, badly injuring that person. The wheel stand had broken. The weight of the person sitting on it is 78 kg, so it cannot be said that the product was stretched to beyond its limits.

Please find attached the photos of the product. On top of such pathetic product quality, the customer care was audacious and apathetic enough to claim that the product has been physically damaged, and also saying that physical damage is not covered in the product warranty. They said that if the product had broken within the first 7 days ("easy returns period" by snapdeal), then the product would have been replaced or a refund would have been processed. On asking then about what does warranty cover if not this, the answer i received is "Manufacturing defects".

How is it that they are supremely confident that the product did not break due to poor quality manufacturing? I have raised this through their helpline as well as their social media page, but the answer has been a cold "Sorry, we cannot do anything for you in this case due to policy"

I want a refund for the product. I would have asked for a replacement, but I no longer have any confidence on the products this company sells. I cannot say whether another chair sold by the company would break or not, and dont want to take risks with the health and safety of people using that chair.

I have placed order for Sparx Black Floater ( sub order id [protected] )& got delivered on 11th Jan product was not satisfied the very day itself I have returned it but till today I have not received the refund and I have called customer care number it's a useless number no responses so please look in to issue on high priority and I contacted customer care via mail to [protected]@snapdeal
Com they saying once we receive the product we will do refund I returned the product on 12 th Jan it's almost 8 days but till no proper responses

I am regular customer of snapdeal but now the service provided by them is worst. I had been ordered Dish TV SD+ Connection form snapdeal on 06 Jan, 2017 my Order ID: [protected] but still order not delivered. There is to tough to talk there customer care executive. I think snapdeal is going to make worst online shopping website . I also order 2 Motorola FW200L Fixed Wireless GSM Landline Phone Order ID: [protected] Placed on 11 Jan, 2017 there is also no response for that product also.

I think from now i have to choose another shopping website
Amit Saxena
[protected]

Snapdeal.com order placed and paid for –details:
My order no: [protected]
Date placed : 3rd october
Fully paid amount-rs.39, 000/- (A few items supplied worth rs.6000/-)
Refund amount due: rs.33, 000/-
No refund till today.
All calls and mails have got no positive response till now.
This amounts to online fraud.
Snapdeal should pay me damages in addition to the refund as i have spent months chasing this amount,
Dr. M. K. Jyothi
Professor & dean
Kl university
Vaddeshwaram
Guntur-522502
Andhra

Dear Team,

As per company tie up with hdfc bank & snanpdeal friday extra 10% cash back offer, total cash back offer with this product 22% (10+12%) but my cash back not credit to my hdfc bank card.

I am first time using a snapdeal online shopping and missed the select banking offer.

Also mark a mail to your customer care mail id but nobody reply to me.

Plz look into the meter on priority.

Detail are below:-

Order ID: [protected]

Product - LeEco Le2 (32GB) (Colour: Grey)

Amount - 11999 rs.

Kindly arrange the cash back on my card.

Regards
Mohd Akil

Hello sir

my self .bunty my mobile no is [protected] from faridabad sir mene snapdeal say ek mobile order kiya jis ka order no [protected] sub order no is [protected] mobile name is iphone 5s 16 gb space grey item code is BD2795571 AND MOBILE prise is 20667.00 sir problam yah hai ki jb mene yah mobile deleverd hua 06.nov.2016 mene is ko open kiya or dekha mobile power not on and i complant to snapdeal replace my mobile and snapdeal replace me new mobile and dubara jb wo mobile mere pass deliverd hua to sim and bluethoot not working and agin i complant to snapdeal ki mobile me sim or bluthoot work nhi kr rahe h to snapdeal ne us mobile ko mujh say pick kiya NUVO EX corrier ke dwera and snapdeal say thy will refund to me in 7 business days and 20 day layter mene snapdeal ko call kiya to un logo nay mujh ko bola ki ap ko refund or replacement kuch bhi nhi milega and i requst please mujh ko mobile or pasa kuch to do laykin un logo ne mujh ko bilkul mna kr diya ki snapdeal apko kuch nhi degi and today date is 16.jan.2017 and they will not refund and replacement mobile to me please anybody help me please please

I have Order Some Item From Snapdeal.com, against oreder No.SO[protected] Sub order no.[protected] Item Code.GN1051137 as on 11/01/2017 order received as on 16/01/2017 after received package i have seen that box was empty, no any item in this box . so please suggest us further procedure for refund my amount or repaid my order .

please do the needful

I ordered for a Kindle E reader from Snapdeal. I decided later to return the item. The item was returned via Bluedart courier and nobody came to pick it up. The item was received at the warehouse address and I have also uploaded the courier receipt.
The snapdeal track order says refund successful as of 5th January 2017. But the same is not reflected in my account.
I have also not been paid the courier charges.

Order details
Kindle All new E reader (order no:, Suborder Id: [protected])
Item received at Snapdeal - 5th Jan 2017. Refund successfully completed - 5th Jan 2017

Hello,

I have ordered Motorola x play turbo edition xt1562 32GB on Dec 25, 2016, Order ID: [protected]but its not delivered yet. Why?

Every time when I call your customer care executive they don't answer properly. I asked them to give me a phone number where I can log my complaint, they gave me wrong/invalid number.

Even when I asked to transfer the call to senior executive, they refused. Its really frustrating for a customer.

You are extending delivery time again and again. and due to this I have to manage my availability which is not easy. I am a regular customer of Snapdeal but this type of process is really bad. I wont recommend snapdeal to anyone. how you people managing your customer??

I need my product ASAP. I'm very upset. If I will not get the product in 2 days I report complaint for sure.

Avinash

Please refund my money.. i feel that you have robbed me of my hard earned money. i ordered for an emporio armani ar1864 watch. i received a fake and a different design watch for which i initiaed a refund. though the item was picked up from my place no refund has been done though on the website it says the money has been refunded. the id no is[protected]. please refund my money.. no customer care help nothing.. refund my money

Hello Sirs,

I have ordered Bike mud guard on snapdeal with sub order number [protected] placed on Sunday 08th Jan and I was told that Item was delivered on 11th January But I have not recevied the product from Snapdeal. I have raised a compliant with number 38977159 through Email. There is no status update and there is no way you can contact the customer service. I feel cheated now. This item cost me 1855 Rs.

I buy yo 5010 from snapdeal on 16 Sept 2016.that has a network problem .so I go to service center and there is showing that mobile is out of warranty. Si please solve my problem I wnat to change it.this is showing that it is purchased in April 2015.now please help me to repair it or change it.order no.is -[protected] and sub order no.is -[protected].please resolve it quickly