| Address: New Delhi, Delhi |
| Website: www.snapdeal.com |
Dear snap deal head,
N. Delhi.
I have ordered a videocon krypton v 50da mobile phone on 30 december, details are given on my order no. Id - [protected]. When i have got the product on 6th jan 2017, i found few quality related issue, so i send a request to replace it immediately, and after that it was picked by jvxp courier on 6th jan 2017, successfully. At the time of pick up the courier man checked the product properly and satisfied with the same product and pack with same condition and given me a receipt of the picked up. Now snap deal is saying that you have sent me another product and will send me back the same. Now you tell, what is a customer’s mistake here?... I did nothing. Today i received a call from snap deal regarding wrong sending from me to snap deal. There snap deal simply saying that’ i will return what u have sent us. I am your customer for long time and bought so many products and this thing happening first time. You just check with your courier man what he collected.. I have proof of picked up receipt. Check your client who sent this product.. Please solve this issue and i should get my ordered product or money back on my account, otherwise i will go to different media to tell about the wrong deal and highlight this unfair business national wide. It’s a matter of truth and lie and matter of 3599 rs., and matter of honesty and proper services and business. For losing 3599.. I will not be poor and in rs. 3599, wrong - business, snap deal will not be rich…. But trust will be vanished and me and my thousand followers will say snap deal by by forever.
Just wait for a genuine reply.
Regards,
Rasameer,
[protected]
E-mail - raj. [protected]@gmail.com
Allahabad.
Feb 22, 2017
Complaint marked as Resolved
Snapdeal.com customer support has been notified about the posted complaint.
Jan 16, 2017
Updated by Raj Sameer Dear Snap Deal Head,
N.Delhi.
As a customer I have ordered a Videocon Krypton V50DA -8GB mobile phone(handset) on 30 December, details are given on my order no. ID- [protected]. when i have got the product on 6th jan 2017, i found few quality related issue, so i send a request to replace it immediately, and after that it was picked by JVXP courier on 8th jan 2017, successfully. At the time of pick up the courier man checked the product properly and satisfied with the same product and pack with same condition and given me a receipt of the picked up. Now I got a replacement order after quality check at snapdeal. But on 14th jan, snap deal has called me( from this no[protected]and said that you have sent me another product and we will send me back the same. now you tell, what is a customer’s mistake here?...i did nothing with product. As customer I opened the courier packet and check the handset and found few quality related mistake( bubbles on the main screen and tiny point), even I did not use it with my sim. And immediately I sent a request for replacement. And on 14 jan i received a call from snap Deal regarding wrong sending from me to Snap Deal. So, there Snap deal is simply saying that’ I will return what u have sent us. i am your customer for long time and bought so many products and this thing happening first time. You just check with your courier man and main seller ( product came from Vijaywada, A.P) what he collected ad sent. I have proof of picked up receipt. Check your client who sent this product. Please solve this issue asap and i should get my ordered product or money back on my account to buy another relevant and genuine product, otherwise i will go to different media to tell about the wrong deal and highlight this unfair business national wide. It’s a matter of truth and lie and matter of 3599 Rs., and matter of honesty and proper services and business. For losing 3599.. I will not be poor and in rs. 3599’s wrong- business, Snap Deal will not be rich….But trust will be vanished and me and my thousand followers will say Snap Deal by-by forever. I hope you will find out mistake and unfairness and give justice to a customer
Just wait for a genuine reply.
Regards,
Rasameer,
raj.[protected]@gmail.
Allahabad.
Verified Support
Jan 17, 2017
Snapdeal.com Customer Care's response Dear Raj Sameer,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal