Snapdeal.com Complaints & Reviews

I placed an Order with order id [protected] for "Whirlpool 6.5 Stainwash Ultra 65H-Graphite" on 31-Dec-2016. I received item on 5th Jan 2017. Item was defective, so I asked for replacement, but seller was unable to fulfill my order, and thus return/refund process was initiated by Snapdeal.

Reverse Pickup was scheduled on 6-Jan-2017 and was picked on same day by VulcanXpress Pvt Ltd.

I followed up many times with Snapdeal, but still I have not received my refund even after 6 days. I am very much disappointed with the service and trouble I am facing due to your lack of proper service.

I purchased IFB WASHING MACHINE from snapdeal but recieved a defective product. Machine was with in replacement warranty period so I request for replacement but machine hasn't being replaced yet. Snapdeal is giving mere verbal assurance but nothing has been done to replace the defective washing machine.

IFB 6.5 kg TL-RDS 6.5 kg aqua top load

Order placed on 17 dec 2016
Order recieved on 29 dec 2016
Request for replacement on 6 dec 2016

Order ID: [protected]
Reference number: 3872230

Nitin Gautam
[protected]

I order nike pitch football of size 5 of color yellow and blue they give me size 4 or size 3 ball which is of totally different quality and color as nike provide the color they gave is orange and yellow it's all like cheating on a customer it's good company but how can they did it with BMW the customer and i don't even get my invoice code . Please improve your customer care facilities they are not helping as much they have to.

I have booked a Redmi Mi note 3 on 8th January 2017 Order ID: [protected] which was covered under the snapdeal gold policy where they deliver the product in two days. I have waited till 11th of january which was the committed date for the product but it was not even dispatched by the vendor.
I have registered my concerns with the snapdeal executives by calling and writing emails. They always had a same answer that we are working on it. Today is 12th January and Snapdeal has cancelled the order itself and reassigned the order to someone other and a new delivery date has been given which is 14th january.
My concern is that why in the first place i have been committed the 11th january? because i wanted the product on said date thats the reason i have done the payments. I feel myself cheated and needs to be compensated as this is entirely Snapdeal's fault.

Manuj Mehta
[protected]@journalist.com

I have ordered a LeEco Le 2 (32GB) on snapdeal.But i didn't get my order on time expected. delivery date as 10th Jan -17 when I was order my product but after that they have changed delivery date into 11th Jan -17 without my knowledge even still i didn't get my order. I have called many times to customer care they are not taken any action and promised fake delivery dates and time also without my knowledge they have been changed seller of the product.they could have informed me before changing seller.

I have ordered on dec 30th still i did't get product and any updates

Sir will unboxing my order I found it damaged still I call ur customer care number but they told me after 2days we will pick it but still no body come there .Also picking address is same will u have dilver my parcel also call me [protected].i[censored] still didn't respond I will call consumer Court now then this is my final and ur send me fake masge s so don't

My name is deveshwar . I am staying at TRIVANDRUM. I have bought an infocus M370i model phone .but now it is not working still for two months. I have bought it 1 year back . When i go to service centre they said water presence make it not working. There is no warranty.The service is poor.Now the phone is at service centre they ask an amount of INR 4000 for service. For this price I can buy another. I want to exchange this phone. What amount i will get. how can i exchange this phone. Please give me the answer.
.

Mene Ek Mobile Khareeda Snapdeal se Yu Yunique Plus Us mobile me pahle din se hi prblm hai or mene uski complaint bhi ki hai lekin uska koi solution nahi mila plz meri help kare.

iske bad mene 3 monitor ke led booked ki thi 19 december ko or mere order ki delivery thi 25 to 29 december or 27 december ko mera order cancelled kar diya gaya or mujhe 10000 bhi refund nahi kiye gaye hai or mene refund ke liye bank me poochtach ki bole abhi nahi hua refund paisa plz meri help ki jaye mera mobile change karwaya jaye or mujhe led bhi dilayee jaye sir

Order ID: [protected]
Reference number: 38795213

I bought Apple iPhone 6s from Snapdeal. There is a defect with the phone Home Key. I applied for refund. Their service engineer came to visit to see the problem, he agreed that there is the issue with the device. After that now they are neither refunding nor replacing mobile. They are saying to get it repaired from service centre. So costly iPhone purchased from Snapdeal is a waste. Do Not Ever trust these guys.

I applied for refund after 3 days of delivery of iPhone.

I am myself an iOS developer. I know really well what all defects can come in iPhone. Even then these people are not replacing or refunding.

They are fraud and cheaters.

Please help me get my device replaced or refund my amount.

I have ordered a leeco le 2 (32gb) on snapdeal. But i didn't get my order on time expected
Without my knowledge they have been changed seller of the product. They could have informed me before changing seller.
I want my product within two days or else inform me.
If my product not delievered within two days cancel the product and refund my money back to my account within one week..

Snap deal has cheated me by picking up the product from my end and not refunding the money. I am OK with no refund but now snapdeal does not want to return the product. I am told if some discrepancy but u are not trasparent with the customer what's the problem because there has actually been no such issue in the past. Kindly return my product as per your return policy

Dear Snapdeal Team,
I placed an order of Prestige Champ 550 Watt 1 Jar Juicer Mixer Grinder with order ID: [protected] on 1st Jan 2017 by using Debit Card. After changing my mind i cancelled the order and waited for refund which the site is indicating has been done in 10th Jan 2017. Having a look on by bank statement there has been no refund yet on the indicated date. Kindly provide me with refund as soon as possible and resurrect this error.
Thank You

Hi,
This is regarding a purchase i made on snapdeal few days back.I had ordered for rayban glass and i recieved the product and returned as i didnt like the colour of the product .But my return request was rejected for no reason . 100% return was mentioned in their return policy. Please take proper action against snapdeal and request you to solve my issue. Please find the order details below

Order Id-[protected]
Name-Sudesh Gangadhara
Ph-[protected]

I have placed a request on[protected] for the replacement of Adidas Grey Woolen Men's Hooded Zipper purchased vide order ID.[protected], Sub order ID [protected] from Snapdeal. Despite of continuously calling snapdeal customer care replacement of my item has not been done yet. Every time I called customer care I have been given assurance that product will be replaced with in two days but product has neither replaced nor picked up not even any call received. Finally because of continuous failure from snapdeal side I have requested them for return/ cancellation of order and refund of my money. This time I was again assured twice that issue has been accelerated to higher authorities and refund will be given with in 24Hrs but no refund has been given yet. I had even lodge a complaint No.38051793 to snapdeal. But no resolution has been provided yet.

I placed a order for a book "Shrimadbhagvadgita Sadhak Sanjeevani Hardcover Bengali" on Snapdeal.com on 28th december 2016 (Order ID: [protected]). The payment (750 INR) has already been done from my end from Netbanking. I got last update from their website on 30th December that Item has been dispatched (Ecomexpress Air Waybill No :[protected] Order No :SLP[protected]) on 30th december 2016. but after that there is no update at all. The estimated last date was 8th january 2016 but it was not delivered to me even on last date.I assumed that there is some issue so, I called first time on customer care on 7th january but the customer care assured me that it will be delivered on next day (last date) which did not happen. Then I called customer care on 8th january evening when still it was delivered to me and I was informed that within 48 hours action will be taken but i did not receive any call. Suddenly I found one mail that there is a delay in product and it will be delivered 9th January'17 to 13th january'17. So whenever they will decide, they will change the delivery date and they will delay as per their wish i.e also "extending 5 days" and today is 3rd day still there is no update at all i.e. where the item is or is it really moved from it's previous place.This is my first order in Snapdeal and after this horrible service I am completely disappointed because there is no minimum commitment at all in Snapdeal.

Thanks&Regards,
Sambaran Sarkar
[protected]

With ref to my order id [protected] I, and return request ref no 38436693 dated 29/12/16 I didn't get any response for my previous mails, To my surprise even your customer care no [protected] says no order could be found with my registered mobile no.
I had registered my return request on the same day after receiving faulty mobile.I was told thrice on your customer care no that the faulty mobile is being picked up from my address in a day or two.Later on i got an E mail suggesting that i should visit service centre and get certificate from them regarding the fault.I visited Your service centre THRICE (50 KM away) and got the job sheet mentioning the fault which i 've already sent to you with my previous mail.But till now i couldn't get the status about my refund request and pick up even after following all your procedures.No one respondes to the E mail sent even to Kunal Behal and Rohit Bansal.
It is once again requested to expedite the refund process to put an end to my sufferings.
Regards,
Er Harpreet Singh

Order ID:[protected]

I had returned a nike grey sneakers bought from snapdeal.But I didn't get the refund amount credited in my bank account, due to some problems in my bank account.Now the account has been recovered.But I had not received my refund amount.So please refund my money to the same bank account as soon as possible.Please reply for this email via email itself as soon as possible.I had mailed you several times but didn't get any reply.So please intimate my refund process as soon as possible

I have purchased a product called micro hdmi to vga adapter and it was different from what I have purchased so I replaced. It but again the send the same product with physically damaged part. I have complaint 4-5times on their customer care number they told to replace in 48 hrs but today about 1week is over they have not taken any action and my product was of rs575 please help me out.

Order ID:[protected]
Nobody is coming for pickup
What are you people doing everyday you tell me pickup will be done today after 2pm but nobody comes for the pickup
Kindly send pickup right now .
If nobody is coming today for pickup and if you are sending for pickup tomorrow then send after 2pm
Because i have been waiting for many days for the pickup but nobody comes for the pickup.

Snapdeal calls me before 2pm everyday despite telling them repeatedly that call me only after 2pm. Dont you understand english language.