Snapdeal.com Complaints & Reviews

Address: East Champaran, Bihar, 845401

Website: snapdeal.com

Dear, sir my self rahul kumar my a/c no is [protected], i odear mobile from snapdeal. I debited 9949 rs from my debit card 31/12/2016. But in same day i cancel my oder. My 9949 rs is not refund in my a/c. Than i call snapdeal customer care he say i refund your balance. He give me a refrance no[protected] to contact your bank customer care... I requested you plz help m to refund my balance.

Feb 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear rahuloo1,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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I have placed order for mobile phone (refurbished) and delivery was taking time and putting false status of failed attempted delivery, i have cancel the order to get better deal on Xiomi phones and got message on 4th Jan'17 to get credit within four working days but till now on 14th Jan'17 after 10 days no refund is credited neither after raising complaint any address.
further, on provided helcentre nos since i have changed my mobile no they are unable to reconize my mobile no or order neither site has any provision of editing or checking mobile no or profile.

please help me in getting my refund from sanpdeal. it is worst online experience of prepaid order iw ill suggest all to raise COD or do not use snapdeal.
order ID Order ID: [protected]

regards,
Arun shinde
[protected]

Feb 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear me96221,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Kurnool, Andhra Pradesh, 518001

Website: Snapdeal

I unboxed sadness on 11th Jan 2017, coming to the point on 5th Jan I ordered for 3 women watches, one fogg, one laurel and other timex classic watch, got delivered 3 different box's on 11th, to my surprise timex watch was not in the box but an empty timex brand box with a user mannual. When I asked the courier boy about this he said to mail to the company, did so, and on 13th one courier guy called me and enquired (he was supposed to pic the product for replace ) I explained what had happened, he too skipped saying to mail to the company. I was really depressed by his answer.

Feb 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear Rajkumar Madari,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Bangalore, Karnataka, 562110

Website: Www.snapdeal.com

I here by inform you that i have ordered a samsung galaxy metro XL and delivery was suppose to be done on 12/01/17 and i got a confirmation message on same day about the delivery but i didn't get any call from delivery team. The next day i.e today i again got same message that today the product will be delivered. And the delivery person called me but refused to deliver it to my adress and asked me to go to him and receive the product. When i finally went to collect the product to him he never attended my call. I called him more than 4times he was repeatedly ending my call. This is the worst online store since this problem is not new from its team. The previous order was also having the same issue. Ill suggest everyone not to trust this worst store

Feb 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 13, 2017

Updated by Kiran N Reddy What does it think of customers like us. We are not beggers to beg its their duty to deliver the product whatever is available from the menu.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear Kiran N Reddy,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Hyderabad, Andhra Pradesh, 500045

Website: Snapdeal.com

Hi, I have ordered a shoe o[censored]nited colors of Benetton, order was placed successfull, but they have cancelled my order Willingly with out reason, I want my product to be delivered.

Mar 1, 2017

Complaint marked as Resolved

Verified Support

Jan 18, 2017

Snapdeal.com Customer Care's response Dear mahesh swamulapalli,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,

Team Snapdeal

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Address: Kurukshetra, Haryana, 136119

Website: www.snapdeal.com

I placed an order ([protected]) on 13/01/17 in 368 INR (Offer Price) and paid through credit card (snapshot of order is attached for reference). But the company has cancelled my order by saying that "the seller made an error in product pricing upload" (snapshot of email is attached for reference). They have initiated refund process but I am not interested in any refund as the price of the product is changed. I want the same product to be delivered.

Feb 17, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Snapdeal.com Customer Care's response Dear k.[protected]@gmail.com,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Ranchi, Jharkhand

Website: Snap deal

Order ID[protected]
The courier didn't deliver the item on time.
The courier service called for delivery on 13 January.But they didn't deliver the item on time .

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Address: 144103

Website: snapdeal

I ordered a watch on 2nd Jan 17, order id: [protected]. I recieved a wrong item so i asked for refund. The item was picked up on 11th Feb 17 and on the very day on snapdeal account it showed amount refunded however it hasnt been refunded. sub id for refund is [protected]. The total amount is Rs 11999. Please do not update money refunded unless it is actualy refunded into the customer's account. It is very misleading. Please refund my money asap. THE PRODUCT DELIVERED TO ME WAS A FAKE ONE. WITH NO WARRANTY AND MADE IN CHINA HOWEVER THE ORIGINAL WATCH IS ITALY MADE.

Feb 17, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Snapdeal.com Customer Care's response Dear Kriti Rawat,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: 636007

Website: WWW.CONSUMERCOMPLAINTS.IN

Order id: [protected]
this order was cancelled by me.
The refund rs 3410/- yet not been credited in my account
ur team member repeatedly asking me secret no of my atm card.
Which is very much regretted.
My mobile [protected]

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Address: Salem, Tamil Nadu, 636007

Website: www.consumercomplaints.in

I have put an order in snap deal for mobile vide model intex cloud 011 8gb, blue in colour. I have paid through net banking from my axix bank account, debit card no [protected].And the same was cancelled by me.
I have received mail from snapdeal on 08/01/2017 stating that the respective amount will be credited in 4 working days.
As on to day, i have not received amount. Which is very much regretted.
My mobile no [protected]
my email id [protected]@hotmail.Com

Feb 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 13, 2017

Updated by nazar007 Dear sir, I am very much regretted. your team member asking me pin number of my ATM.
AND CAV no of my Debit card.
pl make my refund positively other wise suitable Legal action will be taken from me towards SNAPDEAL
for not making Refund.
my mobile no [protected]

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear nazar007,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Ahmednagar, Maharashtra, 414001

Website: consumercomplaints.in

Hello,
I have ordered a samsung j5 prime black color at offer price shown by snap deal app. At Rs 8990 dated 11/01/2017 at 6:50pm .i placed the order too. Bt than they sent me a message for confirmation for price 14790₹ which i didnot confirmed. Bt than I tried too customer care no.bt it wont work. I have screenshot of tht placed order too. So this a complete matter of cheating. I want that handset at my offer price.
Plz look into this matter.

Feb 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Snapdeal.com Customer Care's response Dear Tushaar,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal

Verified Support

Jan 25, 2017

Snapdeal.com Customer Care's response Dear Tushaar,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Address: 110070

Website: SNAP DEAL.COM

I have purchased a shoe rack on 27.12.2016 and they are supposed to do the the installation by 6.01.2017 on 08.01.2017. I opened the case and found that rack bend on one side and painting is not good then i have registered return request with ref no 38819213 after waiting for two days i got a call from snap deal saying that this item cannot be returned and we are sending carpenter to repair it till today no one has tuned up advice

Feb 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 14, 2017

Updated by anand chanchal still no reply from snap deal
harish

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear anand chanchal,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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P

Partha461563

from Siliguri, West Bengal

Jan 13, 2017

From snapdeal this order canceeled on amount 18024 Details
I - ball slides tab rs 6514(Ref- 74332746358635733635927); activa led tv rs 11510( ref- 74332746358635733635927)
My bank statement share with snapdeal but my money not refund till now.

Reply

Snapdeal.com Customer Care's response, Jan 14, 2017

Verified Support

Dear Partha461563,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,

Team Snapdeal

Snapdeal.com Customer Care's response, Feb 2, 2017

Verified Support

Dear Partha461563,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,

Team Snapdeal

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Address: 380005

Website: www.snapdeal.com

This company charge my bank account, without my knowledge.
I have not authorised this transaction and it has been done without my knowledge. I need immediate reversal.

It's rs.1000.00.
Debit: KLICKPAY
Ref. no : [protected]
Dated: 09/01/2017

They are subsidiary of snapdeal, but snapdeal customer care executives are not responding on this. They are regularly saying to mail all details on their care mail id. I have done that also but still not find any proper response from their side.

This is clearly a cyber crime.

Please do something asap.
my registered email id on snapdeal is: [protected]@gmail.com

I am also attaching snapshot of my bank ac for reference.

Feb 18, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Snapdeal.com Customer Care's response Dear mail2abhi12,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: Kota, Rajasthan, 324010

Sir I ordered for two mobiles Yureka plus 5510A moon gray Of android KITKAT but I received MOBILEs of ANDROID LOLLIPOP. I am complaining to all the channels but no improvement . One call received by me, the person told that this is upgraded version. but sir I want only ANDROID KITKAT VERSION t which you have displayed in your product list.
Sir call centre also booked my complaint but no solution yet
Thanks

s p nama
mo. number [protected]

Mar 6, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear shiv prakash Nama,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal

Verified Support

Feb 02, 2017

Snapdeal.com Customer Care's response Dear shiv prakash Nama,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,

Team Snapdeal

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Address: Mumbai City, Maharashtra, 400018

Website: Change delivery date

Dear Sirs,

Reference to our order ID [protected]. Item name (cello mixer grinder ) delivery date 10/01/2017 To 13/01/2017 which has not been received by us till date. We had very much pressed for an urgent delivery as an export order is pending with us but it seems our many requests have had no influence on your tardy working. We shall be glad to know when we may expect delivery.

Feb 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear Sahilsiddiqui,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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A

Amit Charaniya

from Visnagar, Gujarat

Jan 13, 2017

Dear snapdeal team,
Please advise I received panasonic sound bar[protected]

I just faced issued when I started using for sometime I notice it's unable to throw sound or audio out ..

Please advise how should I claim warranty for the same ..
Incase i[censored] need invoice please advise

Thanks

Order ID: [protected]

Reply

Snapdeal.com Customer Care's response, Jan 14, 2017

Verified Support

Dear Amit Charaniya,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

A

Alibhiya Biswas

from Solap, West Bengal

Jul 11, 2017

I'm gonna receive the delivery on 16th july but that's Sunday and the post office will be closed. So, When I'll receive the delivery?

Reply

Snapdeal.com Customer Care's response, Jul 13, 2017

Verified Support

Dear Alibhiya,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal

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Address: East Godavari, Andhra Pradesh, 502032

Website: www.snapdeal.com

Hi Team,

Order ID: [protected], Placed On 19 Dec, 2016

I have booked Lenovo vibe k4 Note (16GB, White), while returning back to Snapdeal the same phone which I have received they are rejecting the return request mentioning there is a mismatch in IMEI numbers. I want to return it back as phone has physical damage and getting heat.
Still I am unable to understand how come there is a mismatch of IMEI Numbers, I have also sent the images of the IMEI numbers, still they are telling mismatch of IMEI.

Please do the needful.

Thanks & Regards
K V Mahesh
[protected]

May 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Snapdeal.com Customer Care's response Dear mahesh8522,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 15, 2017

Updated by mahesh8522 Hello Team,

Just now, I received call from your customer care executive and she told that you have received another small phone not the Lenovo Vibe K4 Note which I actually sent to you. Which is really a shocking news. And she also told that the case is with your department and confirmed me not to take the delivery of the product which you have shipped me. Based on the conversation with her, I am not taking the delivery of that product.
Hope you resolve my problem ASAP.

Thanks

View replies

M

mahesh8522

from Siddipet, Telangana

Jan 15, 2017

Hello Team,

Just now, I received call from your customer care executive and she told that you have received another small phone not the Lenovo Vibe K4 Note which I actually sent to you. Which is really a shocking news. And she also told that the case is with your department and confirmed me not to take the delivery of the product which you have shipped me. Based on the conversation with her, I am not taking the delivery of that product.
Hope you resolve my problem ASAP.

Thanks

Reply

Snapdeal.com Customer Care's response, Jan 16, 2017

Verified Support

Dear mahesh8522,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,

Team Snapdeal

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Address: Udaipur, Rajasthan, 313002

Website: www.snapdeal.com

Hello, My order is not delivered and no one is replying from the snapdeal not even a mail or call is made till know. This is the most ridiculous e com service provided in the country. I think for me snapdeal is not a ecomm service because generally a ecomm service takes order and fullfill them but here no sign of order completion is seen.my order id is [protected]

Feb 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by Prashant Singh Verma Not a single mail is forwarded to me after all this

Verified Support

Jan 13, 2017

Snapdeal.com Customer Care's response Dear Prashant Singh Verma,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: 180010

Website: snapdeal.com

Sir, I bought a Micromax yu yunique handset on 26 Dec 2016 which I received via courier on 2 Jan 2017 .I made payment through credit card. The phone did not worked when I checked it. I filed my complaint for refund / replace on 8 Jan 2017 . I called Snapdeal customer care multiple times and they told me to go to service. Centre to get a Denial letter after which they will process my return/refund . The service. Centre ( Dutta enterprises, jammu ) refused to provide me Denial letter.
And now customer care are wasting my time again and again requesting me to wait for 24 hrs., 48 hrs..etc.
4 days have past and still no conclusion.

I request your Intereference in this matter

Regards.
Randeep singh sodhi
[protected], [protected], [protected]

Feb 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear janmeet sodhi,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Address: East Sikkim, Sikkim

Website: www.snapdeal.com

I had ordered amway artistry hydrating lotion but i got amway g and h lotion, so that i asked for refund but snapdeal is not providing my amount Rs1700 eventhough i had send that product(amway g and h lotion) back to snapdeal.Not only that they are not responding my mail also please refund my amount.

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Address: Chennai, Tamil Nadu, 600032

Website: snapdeal.com

I booked mobile at the time of booking delivery date shows on or before 11.01.2017, When I check the status at 11.01.2017 it shows customer is not responding.
The truth is they are not called me 100 %, even I am not reachable my mobile will notify missed call alerts.I am not receiving any missed call alerts from unsaved numbers.
Really frustrating they are not responding.

Order number:[protected]
Please help at least to deliver on or before 13.01.2017

My observation is the delivery guys are fraud.I cancelled my appointments due to this.The urgency behind that is I want to present that mobile to my relative.

Feb 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Snapdeal.com Customer Care's response Dear Sashidhar Chowdary,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 294

My 9949 rs not refund by snapdal

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No refund of canceled order order id: 17615731541 (Order raised on 31st dec'16 and refund committed on 4th jan'17)

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Got delivered an empty box instead of timex women watch

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No response and no respect by delivery team

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Product was cancelled with out any reason

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Company cancelled my order

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The courier didn't deliver the item on time

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My money has not been refunded though on snapdeal account it shows refunded

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Refund rs 3410/-regarding

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Refund of amount rs 3410/- regarding

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Samsang j5 prime price

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ID: 17532324537

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Unauthorised transaction of KlickPay (Snapdeal)

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Purchasing of mobile YUREKA PLUS 5510

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Change delivery date

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Lenovo vibe k4 Note (16GB, White)

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Order not deliverd, money is also debited

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Refund / replace my mobile phone.

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Not refunding the amount of the product

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No one called me but order status shows "customer not answered the call"

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