Snapdeal.com Complaints & Reviews

I ordered this product (Order id: [protected]) on 1st nov 2016 and paid by credit card. I got a defective product (One of the main board was broken) & asked for a replacement on 17th nov 2016. The item was picked up on 21st novemeber but no replacement was provided till date. My repeated calls were ignored by customer support & no reason was given for the delay. On 17th december, i saw on the website that the replacement request was declined and item was supposed to be returned back to me. Till date, the item was neither replaced nor returned and it has been more than 2 months since my purchase. Please help me

This is really not acceptable I have ordered an camera on 28th of Dec with order id [protected] they have sended me an empty package this is really bad I never thought I ll face this kind of issue Emai [protected]@gmail.com even you guys never pickup call worst company ever
I have tried to call more than 50times and they are charging me every time I would request you to look into this matter 36 thousand is not a matter of joke

I have ordered oppo neo7 online on dated 20th Dec, 2016 and an amount of Rs. 8490 is debited from my accpunt but it was not delivered by 31st Dec, 2016 so I have asked for my refund but no satisfactory answer is given by snapdeal. please do not recommend anyone snapdeal. till date no refund is credited into my account..

SNAPDEAL is totally waste.

I purchased a fastrack wrist watch from snapdeal in the month of october. I used that product for 15-20 days then i found that watch was not working then changed the battery of watch and it started running fine, after some approx 20-30 days i again found that watch got stuck then i visited at "fastrack service center" there i explained my concern about the product but they said
They can't help me because "it is a duplicate product"
They even show me difference in duplicate and original.
Snapdeal gave me duplicate product.

Hi
This is Rumi Das from Guwahati. I had ordered the above mentioned product and on first delivery found broken in the arm of one chair and requested for replacement. The same was again delivered to me on 13.12.2016. The item was just seen and kept for installation later on as I am constructing a new house. Today while installing the chairs the same damage was found which is not acceptable. I think you had sent the same product which was returned back to you. Now I want it to be replaced with proper product without damage. Please look into the matter and inform me the latest status of replacement. Thanks. [protected]

I had placed an order of Acid Eye In Ear Wired Earphones having Order Id [protected] on 11 Dec 2016 on this day there was an offer according to which I was suppose to get 100% cashback to my freecharge wallet after 14 days of delivery of product.But after using product for 2-3 days I found product was faulty as its basic functionality of sounding was not working properly, so I got a suggestion from snapdeal Customer Care executive to replace the product also he assured that the even the date of cashback will also not be getting changed as I had received a faulty product so snapdeal bears responsibility for the same.

But after few days I was told by snapdeal executive that as I have taken replacement I am not eligible for cashback, when I responded to this on mail I got the list of their terms and conditions for that offer but in that terms and conditions as well it was no where mentioned that in case of replacement customer won't be eligible for cashback, as per terms and conditions it was just in case of refund or order cancellation.
When I brought this point to their notice I got response through mail that I will get my cashback after 14 days from my 2nd delivery date.But after 14 days as well I didn't get cashback and now Snapdeal is again saying me that I am not eligible for cashback, also they are not worried about our conversation we had on mail and telephonic calls. This has just became a case of complete misguidance of consumer and denying to their own wording and assurances provided to me.

Now I am expecting the proper compensation for whatever hassale I have faced and I am facing as there was no mistake from my end that I got faulty product.

Their is 2 year warranty on this kipsta Germany 2016 football which is delivered to me and it burst, so that, I want another football or have my money back so, I please you to me that I want another football because the football not have half a month then it has 2 year warranty. The company please give me another football . the football is burst it not have made than a month.please I want another football.

Shafi Shah
tikamgarh madhya pradesh
pin code 472001
mob [protected]
email - [protected]@gmail.com

Order ID: [protected]
V-Cart Online Services Car Reverse Parking Camera For Maruti Ritz Camera Only
I Am Purchase Reverse Parking Camera for car . Product Missing . Open Box Camera Missng.[protected]--- Wires And Drill Received But Camera Not Found This Box. Any Help Me ?????

I had ordered a "Panasonic p31 2000 MAH battery" from snapdeal.com on 26th December 2016. the order was delivered. but the product is really not functioning. the battery drains of in few minutes even when 100% charged. i opted out for refund. and snap deal accepted to provide refund and sent a message stating that their worker would pick up the product(battery) and refund would be made. but the worker never made up to pick up the product and here comes another message that we did not respond even though we are ready to return. we made another complaint and the same thing occurs again . it looks like snapdeal is playing a game with us and helds us responsible for not showing up. please do the required fairly and fast as we are losing faith in you.

Hi,
With great sense of sorrow I am complaining this that it was never expected from snapdeal that they will cheat their customer. I ordered a Geyser through Snapdeal (Order Id: [protected], Placed On 30 Dec, 2016), which got delivered on 31st Dec'16, i requested for Installation also. The technician came and declared that the geyser is not working as it is unable to intake power supply. The technician was very rude and misbehaved also, without installating the geyser he charged Rs. 250 went. I put a request for replacement of geyser on snapdeal website, but after two days I got the message and mail that the service engineer tried contacting me so many times but my no. was not reachable so they closed this ticket. But the fact is that I didn't receive any call. Now I left with no option but to put my request here, please do the needful asap. I am planning to ask the same question through RTI also.

Regards,
Naseem Akhter
+[protected]

I ordered pigeon product, but i got wrong product. so i requested to replacement product. the pickup is done by nuvoex courier but still i'm getting mail like pickup failed. almost more than one week its gone. every day i just calling the customer care and informing about this issue but no response.

Ordered one LG 43 inch LED TV.. Received a damaged product.. Customer care ppl dint arrange for a pick up.. They told me to send manually.. No courier company was ready to ship.. Finally I shipped with a local freight carrier.. The product reached their warehouse n I got a confirmation from carrier.. But snapdeal has no idea whether it reached or not.. It's more than two weeks.. Please don't purchase anything from snapdeal.. It's my lesson learnt

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ConsumerComplaints.in › Snapdeal.com › Snapdeal.com — Not received any product and asking for more money
[Resolved] Snapdeal.com — Not received any product and asking for more money

1 Review
Haseena taj on jan 7, 2017
Submit a Complaint
Sir/mam
I received a cal frm snapdeal tht i m a lucky winner to get a prize as i m regular customer. I chose iphone 6s as my prize to which i was asked to purchase a product more than 4000. I purchased a tablet n aftr paying for my tab i was asked to submit tax of 12000. Kindly help me out odrwise i would b trapped in solid fraud n already my money for tab is stuck with snapdeal.

They msgd me the acc no.
Canara bank
Account no-[protected]
Ac name - ginger infotech
Branch-bodla agra
Ifsc code-iqba0002894

And i have been receiving these msg n calls frm [protected], [protected].
I had a word of all this with prabhat vineet rahul o[censored]r snapdeal company.. Also prabhat said he will make ayush sharma a tax manager to talk with me tom morning. Kindly help asap sir odrwise i would have to file a case in court of law

First they deliver my an wrong product and when I wasn't happy with the material quality and returned it then they is telling me that my product is failed in quality check. What will I get that I'll return. I've called them they tell me that my they will help me but there is no help provided. Please help me. I want my refund if 14593 rs. Help me please.

Snapdeal has changed its procedure and service terms. I received this mobile in defective condition and it was inspected by a Snapdeal engineer as they did not believe me; He wrote a report and now the set is picked upon 6th Jan, 2017. On the website I was not allowed to return/get a refund. Why ? It was within 7 days. Also why this lengthy procedure of sending an engineer? It never happened before. I will have to try flipkart as they dont have this policy. I am very disappointed. It will be 2 weeks since I paid online, & I still dont have a phone that works.

Hi,

I have purchased a kurta from snapdeal with order id - [protected].
For the day of purchased, i have requested return pickup 4 times.

But return is not processed, then i have called customer care 3 times. They assured they will schedule pickup in next 1-2 days. But nothing happend.

When today i called customer care again, they replied they can't do anything.

They kept my phone on hold for 45 minutes. Then i disconnected my call.
Such a bad behaviour from customer care. I am tired of calling and sending emails.

I ordered redmi note 3 in snapdeal . But i have received sony headphone on[protected] . Then i requested for return. Within two days the courier boy (ecom express)picked up the product on[protected] and he gave me the pickup receipt. But till now there is no update about picking up the product in snapdeal website. I lodged a complaint about this issue in snapdeal. They asked me to send the pickup receipt. I sent the pickup receipt to snapdeal several times. till now no response.
my mobile number registered in snapdeal : [protected]
my alternate number : [protected]
order number :[protected]
Ecom express AWB number:[protected]
i have attached the pick up receipt in this complaint form.

I'm ACHYUTH

My order id: [protected].
When I ordered for the product Snapdeal clearly mentioned that if I made the payment through card they won't be delivery charges. So I done payment through card.
Now my product has arrived but the courier people are asking Rs.50 extra as delivery charges. I'm not willing to pay this amount because that's Ur fault not said me earlier during order placement.
You please take action on this, if not done simply you are cheating your customers

Order id :-[protected].
sub order id:-[protected]
placed on 20dec, 2016

placed order for lakme absolute compact.but not received.git a call from courier company before 4days and redirect the address also. still not received.today day after this way they are playing.most disapointed with service.snap deal team also not updating about the order.really not expected.need resolve asap.

A fake company which wasted my 1000 rs and also taken the product and did not refunded to that. i request you to not to buy from snapdeal order id [protected]...and there agent are misguiding me when i say them to give call to their supervisior they are saying they will not a fake ecommerce site...no support ever taken by them...never order from snapdeal they will take your money and not send the described item fake fake fake