Snapdeal.com Complaints & Reviews

I ordered an Acer Laptop ( Order ID: [protected]) on 30 December under the benefits of Snapdeal gold which was scheduled to be delivered by 1st of January. And it's 6th today and the product has not been delivered yet. Calling your customer care has become a headache for me. There is no contact info available for courier company. On 6th January your site is showing that the product will be deliver on 5th January(9am-1pm). Most of your customer care executive ask for 48hr time for deliver. I order the product on 30th December but on 31st December there is offer of 5% instant discount. I didn't cancel the product because it will delay the product by 1 or 2 days. But now i fell cheated as I neither get any discount offer nor a good service.

I ORDER A XOLO ERA 2 MOBILE AS ON DATED 17 DEC, 2016 WIDE ORDER NO - [protected] and Online payment of 4050 Rs/- after bank discount . and Cancel the order same day . As per snapdeal Payment Returned in my account as on dated[protected], but till to date i have no received any payment, also shared bank statement to Snapdeal customer care e mail id [protected]@snapdeal.com and always only one reply from snapdeal "your refund of Rs. 4050 has been processed successfully" and shared transaction ARN no -75503726356010747574393 and says contact to bank branch . And when call to PNB Branch customer care he is saying Contact to snapdeal and he is not able to search Payment.
Very bad experience with snap deal .

I have placed an order on snapdeal.com for which i have raised return request but unfortunately it is been declined in quality check.

My Order ID: [protected]
Order ID: [protected]

Now i want to know why it is been declined when i returned actual product what i have received even i have mentioned the reason for return.
Also they sent there executive to pick the item and he checked it than gave me acknowledgement copy. if the item was not acceptable he would have rejected it but he collected it means i should get my refund.

This is really unbelieveable that snapdeal is doing like this with customer.sending used and old products and after that not returning it.I am not satisfied with this kind of service. I want my money back.

Please help me.

Order ID: [protected]

I have ordered laptop OS windows from snapdeal for where as the snapdeal has sended me laptop with OS Linux and the dealer has installed Windows 10 but all of a sudden I started facing performance issue I contacted snapdeal for the same and doing follow up from last one month
When I contacted Microsoft for the software issue they told me that these is not a Windows OS then I contacted Dell there I came to know the OS Linux dosent support OS.
Then I came to know that snapdeal has provided mix and match Hardware and software product which is not according to what I have ordered.

When I again contacted snapdeal to get my product exchanged or for refund they are not responding in a proper manner and trying to make me fool by saying will contact you in 48 hours I had a word with Rahul Soni who was rude while talking. These has been continuing from last one month

It's my humble request to please help in these case by either refunding my money or replacing the product as iam not able to do my office work.

Will wait for positive revert

Thank you!!
+91-[protected]

I have not recevied the refund for the returned item ..its already been over 6 days now and the tracker shows refund already successful! What a lie ive been emailing continously but have received no help or reply yet. There is no way to get in touch with the customer care people! Totally hopeless service. Unacceptable ! I want money back as. No site has ever taken so long to refund! A simple process why harass the customers so much!!! I want this sorted

I placed refund request to snapdeal website online purchase of external HDD on 21 December 2016 and after complaint calling 4-5 times still I did not get any refund or reliable information about refund.
Order ID: [protected]

Syska x110 11000 mah li-lon power bank
ITEM CODE - GN1049190
ORDER NO-[protected]
SUBORDER NO-[protected]
मुझे खाली बॉक्स मिला उसमे पॉवर बैंक नही था मैने पुरा पेमेंट पहलेही net banking से दिया है

The refund was processed on 19th dec...but not credited in bank, i shared my bank staement several times as well...but no action also...on 2nd jan i mailed them in case refund fails plz transafer my money to freecharge wallet still their refund team again transaferred my money to bank...and asking mebto run branch again and again ...instead of crediting my money to wallet freecharge...again on 3rd jan apart from my saying they transaferred money to bank fooolishly...now i must take some legal actions regarding snapdeal fraud...registered mail id [protected]@gmail.com...[protected] is registered no...

मैंने SNAPDEALसे 6दिसम्बर को एक फोन खरीदा था लेकिन जब में वो वापिस भिजवाना चाहता हूँ तो कंपनी मुझे गलत पता देती है जो कि GURGAON VULCANEOC, VULCAN EXPRESS, KHASRA NO.26/13, 14, 15, 16/1, 17/1, 18/127/11 REVENUE ESTATE OF SADHRANA VILAAGE GURGOAN, HARYANA, PIN122505
इस पते पर जब भी मैंने कूरियर भिजवाया, वह इस पते पर कभी भी डेलिवरी नहीं हो पाया, और मुझे वापिस आ गया ! SNAPDEAL के हेल्पलाइन पर जब भी फोन किया उन्होंने इसी पते पर सामान वापिस भेजने को कहा! SNAPDEAL मेरे साथ एक भद्दा मजाक कर रही है! शायद उन्हें अपने ग्राहक को परेशान करना अच्छा लगता है!

I have 2 watch order the snap deal 1 watch is damage and 1 watch is not the box the box is empty
20 days above i call the snapdeal customers soo many request. And complain cust says 24 hours your watch is return and refund your ac is credit my problem. Is not solved snap deal service is not good and snapdeal cheated me.
1)Curren multicolour analog watch
Order no:[protected]
2)Curren tan leather analog watch
Item code:bd3244440
Order no:[protected]
My problem is quickly not solved iwill go too consumer court.

I still not get my refund in my bank account whereas, company showing that refund initiated successfuull.So I request you to sir please resolve my matter as quickly as possible.
My oder ID for the product is [protected] on dated 19/12/16 & reverse logistics ID is [protected] on dated 24/12/16.

Hello i ordered a pressure cooker on 12th dec 2016 when i recived it it was not good quality pressure cooker so i request for refund so i was asked to return the product from any national courier i sent it through overnite express the pArcel weigh more than 2 kg the courier charged me 700 rs for the parcel i sent the product to them on 25 and they recive it on 2nd january 2017 and the refund for the pressure cooker was given the amount was 769 rs that i paid for the product but the courier charges was not given back to me till now i have called so many time they said wait 24 hours more than 4 time i have called but till now no resolution recived

I should never ever recommend snapdeal to anyone because they are cheater And the worst shopping site in india...

Now i am going to complain in consumer forum

registered email id - [protected]@gmail.com

I ordered a Lenovo laptop on Snapdeal.com 0n 29/12/2016, the order id is-[protected]. I received the product on 02/01/2017. On 04/01/2017 when I checked about my Laptop on Lenovo official website by providing my laptop's serial number it was showing that only 232 days warranty left. Whereas it should have been 365 days warranty on this product. What a service. ####!!!

Respected sir! I have bought a back cover for Sony Xperia m5 dual mobile. This back cover is not comfortable for me & also a bad products and I want to refund this product but company is decline this request and decline refund. And return this product. Please complain a f.i.r this company & help me for refund balance.
Company customer care helpline members said to me refund is not possible because it's quality is very good. Anyways respected sir, please help me because I think this is a very bad products and refund my actual balance.
Snapdeal company & team is very bad for selling products. For ex:- Mobile, back cover, fashion and electronic Products of these snapdeal companies are duplicate and harassment reply by customer care. So please close this online company because it is not perfect for all Indian.

I made an order for online purchase of home. Appliances (3items) sub order no. [protected] and the amount of Rs.4952/- has been debited from my SBI A/c no. [protected] through debit card . Later I received message that my order was not complted and I have to again place the order. Kindly arrange to refund my first payment made to snapdeal.My mail ID is [protected]@gmail.com' and my mobile phone number is +9 [protected] . Thanking you S. Chandra

The suborder-[protected] hasnt been dilevered and snapdeal cancelled the order and said the amount will be refunded to the bank account which i used for transaction now it says refund is succesfull to my snapdeal account but the amount doesn't showup to my bank account. Its was on dec 2016 and now it has become jan 2017.
I request snapdeal their first priority in refunding the amount for cancelled orders than to take order and want snapdeal to resolve my issue and refund my amount of rs2979 on my bank account which was used.

I had selected and was going to order for the following items :
1)
Palmolive Thermal Spa Skin Renewal Bodywash - Crushed Coconut - 250ml
2) Head & Shoulders Lemon Fresh Shampoo 180 ml
on 04/01/2017, as I was making the payment, the money was debited from my bank account but snapdeal recognised it as a 'Failed Payment ', kindly note the payment was for Rs.305. Kindly do the needful to recognise the same.
My mail id is subbu.[protected]@gmail.com
Registered mobile number is : +91 [protected]

Dear Sir/ Madam
I have purchased the above product on 29th October 2016 under diwali sale through my kotak Mahindra Bank Credit Card, on that date on your website it is showing that the customer will receive a cashback of Rs. 2000 if he/she made a payment above Rs. 5000 between 28th to 30th October 2016. But i am really sorry to say that till the date i haven't receive any cashback into my kotak credit card from your side. I request you to kindly look into the matter and intimate me as soon as possible.

Thanking You
Yours Faithfully
Satyendra Jain

Order id:[protected]
I've ordered voltas ac on jan 2 by paying full amount via snapdeal gold payment. They have debited my account at first and displayed account error, order was been cancelled. Then i get refund amount soon. I thought it may be a technical error, so i again tried, but this time the same thing happened but they didn't refund my amount of rs.23, 139. I called more than 5 times and saying we are under this process, please wait for 24 hours. They asked to send an mail with my bank statement in pdf, i send it too. But today they are saying we didn't get your amount in our side. Please contact your bank.
Questioning your services..
1. If you debit my money from my bank account in fraction of seconds, then why the hell you take this much pressure on refunding?
2. I did whatever the instructions correctly, but simply blaming wait sir wait sir!
3. The payment gateway vendor is responsible of the transaction from customer to seller in snapdeal, if it so, they are under your control too. Why dont you ask directly to them to resolve this issue.
4. A simple common man who trusted your services blindly and paid an huge amount, and i need to wait like an money lender by skipping my office works. Is this is good business?
5. Not even got the mail regarding refund tracking status and you simply removed on my ordered list too.
6.100% money guaranty you displaying in website, being in a middle class common man situation you want to how much i facing the problem for it.

I want my money and solution for it.
Its really an bad despaired services from snapdeal.

I've booked a Pigeon 6 pcs cookware set on 24th Dec 2016, for shipment has reached me on 2nd Jan 2017.

The thing is I've received a piece of damaged or used pan instead of Pigeon 6 pcs cookware set find the attached pan image for your reference.

Moreover I've opted for return/refund of the product on the same day when I received the consignment. Pickup for the same has been scheduled on 3rd Jan 2017, where no one came for picking it up or contacted me on this aspect.

Instead by evening I've received an auto-generated email from Snapdeal stating that I was not available at the address which I provided which is not at all acceptable, being I've provided my office address where I'll be available till 6.30 on any given working day.

I can't understand whether QC dept is working or not in Snapdeal.

Regards,
Ashok Kumar A