Snapdeal.com Complaints & Reviews

Sir i have purchased 3 items online in snapdeal website by using PNB debit card on dated 25122016 with order no-[protected]. The total order of rs 2020 but in my PNB DEBIT CARD deduct rs 1958 and balance of 62 rs is deduct in my freecharge account details of the order are
1) Omron Hem-7120 Blood Pressure Monitor
2) Intex DUO313 Black USB Wired Keyboard Mouse Combo
3) Terabyte Shrihit USB 802.11N Wifi Wireless Lan Network Card Adapter with Antenna
but in the same day 25122016 i have cancelled order no-[protected] with all three items as listed above but till date refund of rs 1958 is not credit in my bank account but i have getting 62 rs balance in my freecharge account back so sir i requested that my balance of rs 1958 is refunded in my bank account . snapdeal website shows the status is Order Cancelled. Refunded Successfully

Hello sir, my name is saurabh i buyed the memory card from snapdeal 26 apr 2015 i received the product with some faults which is not in good condition i wrote a complaint for return but they took and auto canceled from there side the courier not came to my home now it has the 10 years warranty i call them today they gave me the samsung customer service no but all are incorrect and gave the fake address i call them 2 or 3 times the same happened with me sometimes no is not correct many says we accept mobiles not memory cards and some says we not provide service for online customer buyer ...i told every single problem to snapdeal care but thats all wasted they told me if its not possible in your city to goto nagpur and pune they will help you ...also tell me thats come with the ignore receipt from samsung service akola then we will process further your request ...i told to them just take your product and do repair and deliver to me when it will me solved the problem ...but now they are said its not there responsibility they says solve your problem with samsung only ..i talked with senior also expert at snapdeal but thats also wasted my time 2 to 3 hours my time is wasted i call them call to samsung care and talk with snapdeal ...now sir please i want my warranty service as they shown on there site so its there responsibility to provide service to buyer after purchased they are not solving my problem i hope you got my problem please solve my problem as earliest Thanking You...

Replacement request for the order ID: [protected] is placed under reference number 38650860 and I received a mail stating pickup will be done on 6/1/17 between 9am to 12pm but no one came to pickup the same and the response on the courier number given on sms was very poor and careless and wasted lot of money calling snapdeal customer care too but there is only IVR reply and no service personnel was available also wrote few emails which are not replied so far now I feel snapdeal is not a good customer oriented company.

Rajender semwal
Cont. [protected]
Cont me. [protected]

Complaint no: 38519302 of Skyline 2 Ltr SKVTL5.. of Snapdeal order no. [protected]

Hello Snapdeal
Some time ago I had a product on Snapdeal, product had broken out and that we return to the complaint, but now you're saying you can not visit your address for repalce, what is all this, then u came for delivery my product, then how he got the address. now you have to back people can not find the address, so you're being such a large company. I hvnt trust your company now, after today will not order anything, and I should to some products from your Snapdeal, but not anymore, your replacement service is not good, send a similar way so bad. Or give our money back, if not replace it.

Uma
Ms.[protected]@gmail.com
Contact this no. [protected]

I ordered an Acer Laptop ( Order ID: [protected]) on 30 December under the benefits of Snapdeal gold which was scheduled to be delivered by 1st of January. And it's 6th today and the product has not been delivered yet. Calling your customer care has become a headache for me. There is no contact info available for courier company. On 6th January your site is showing that the product will be deliver on 5th January(9am-1pm). Most of your customer care executive ask for 48hr time for deliver. I order the product on 30th December but on 31st December there is offer of 5% instant discount. I didn't cancel the product because it will delay the product by 1 or 2 days. But now i fell cheated as I neither get any discount offer nor a good service.

I ORDER A XOLO ERA 2 MOBILE AS ON DATED 17 DEC, 2016 WIDE ORDER NO - [protected] and Online payment of 4050 Rs/- after bank discount . and Cancel the order same day . As per snapdeal Payment Returned in my account as on dated[protected], but till to date i have no received any payment, also shared bank statement to Snapdeal customer care e mail id [protected]@snapdeal.com and always only one reply from snapdeal "your refund of Rs. 4050 has been processed successfully" and shared transaction ARN no -75503726356010747574393 and says contact to bank branch . And when call to PNB Branch customer care he is saying Contact to snapdeal and he is not able to search Payment.
Very bad experience with snap deal .

I have placed an order on snapdeal.com for which i have raised return request but unfortunately it is been declined in quality check.

My Order ID: [protected]
Order ID: [protected]

Now i want to know why it is been declined when i returned actual product what i have received even i have mentioned the reason for return.
Also they sent there executive to pick the item and he checked it than gave me acknowledgement copy. if the item was not acceptable he would have rejected it but he collected it means i should get my refund.

This is really unbelieveable that snapdeal is doing like this with customer.sending used and old products and after that not returning it.I am not satisfied with this kind of service. I want my money back.

Please help me.

Order ID: [protected]

I have ordered laptop OS windows from snapdeal for where as the snapdeal has sended me laptop with OS Linux and the dealer has installed Windows 10 but all of a sudden I started facing performance issue I contacted snapdeal for the same and doing follow up from last one month
When I contacted Microsoft for the software issue they told me that these is not a Windows OS then I contacted Dell there I came to know the OS Linux dosent support OS.
Then I came to know that snapdeal has provided mix and match Hardware and software product which is not according to what I have ordered.

When I again contacted snapdeal to get my product exchanged or for refund they are not responding in a proper manner and trying to make me fool by saying will contact you in 48 hours I had a word with Rahul Soni who was rude while talking. These has been continuing from last one month

It's my humble request to please help in these case by either refunding my money or replacing the product as iam not able to do my office work.

Will wait for positive revert

Thank you!!
+91-[protected]

I have not recevied the refund for the returned item ..its already been over 6 days now and the tracker shows refund already successful! What a lie ive been emailing continously but have received no help or reply yet. There is no way to get in touch with the customer care people! Totally hopeless service. Unacceptable ! I want money back as. No site has ever taken so long to refund! A simple process why harass the customers so much!!! I want this sorted

I placed refund request to snapdeal website online purchase of external HDD on 21 December 2016 and after complaint calling 4-5 times still I did not get any refund or reliable information about refund.
Order ID: [protected]

Syska x110 11000 mah li-lon power bank
ITEM CODE - GN1049190
ORDER NO-[protected]
SUBORDER NO-[protected]
मुझे खाली बॉक्स मिला उसमे पॉवर बैंक नही था मैने पुरा पेमेंट पहलेही net banking से दिया है

The refund was processed on 19th dec...but not credited in bank, i shared my bank staement several times as well...but no action also...on 2nd jan i mailed them in case refund fails plz transafer my money to freecharge wallet still their refund team again transaferred my money to bank...and asking mebto run branch again and again ...instead of crediting my money to wallet freecharge...again on 3rd jan apart from my saying they transaferred money to bank fooolishly...now i must take some legal actions regarding snapdeal fraud...registered mail id [protected]@gmail.com...[protected] is registered no...

मैंने SNAPDEALसे 6दिसम्बर को एक फोन खरीदा था लेकिन जब में वो वापिस भिजवाना चाहता हूँ तो कंपनी मुझे गलत पता देती है जो कि GURGAON VULCANEOC, VULCAN EXPRESS, KHASRA NO.26/13, 14, 15, 16/1, 17/1, 18/127/11 REVENUE ESTATE OF SADHRANA VILAAGE GURGOAN, HARYANA, PIN122505
इस पते पर जब भी मैंने कूरियर भिजवाया, वह इस पते पर कभी भी डेलिवरी नहीं हो पाया, और मुझे वापिस आ गया ! SNAPDEAL के हेल्पलाइन पर जब भी फोन किया उन्होंने इसी पते पर सामान वापिस भेजने को कहा! SNAPDEAL मेरे साथ एक भद्दा मजाक कर रही है! शायद उन्हें अपने ग्राहक को परेशान करना अच्छा लगता है!

I have 2 watch order the snap deal 1 watch is damage and 1 watch is not the box the box is empty
20 days above i call the snapdeal customers soo many request. And complain cust says 24 hours your watch is return and refund your ac is credit my problem. Is not solved snap deal service is not good and snapdeal cheated me.
1)Curren multicolour analog watch
Order no:[protected]
2)Curren tan leather analog watch
Item code:bd3244440
Order no:[protected]
My problem is quickly not solved iwill go too consumer court.

I still not get my refund in my bank account whereas, company showing that refund initiated successfuull.So I request you to sir please resolve my matter as quickly as possible.
My oder ID for the product is [protected] on dated 19/12/16 & reverse logistics ID is [protected] on dated 24/12/16.

Hello i ordered a pressure cooker on 12th dec 2016 when i recived it it was not good quality pressure cooker so i request for refund so i was asked to return the product from any national courier i sent it through overnite express the pArcel weigh more than 2 kg the courier charged me 700 rs for the parcel i sent the product to them on 25 and they recive it on 2nd january 2017 and the refund for the pressure cooker was given the amount was 769 rs that i paid for the product but the courier charges was not given back to me till now i have called so many time they said wait 24 hours more than 4 time i have called but till now no resolution recived

I should never ever recommend snapdeal to anyone because they are cheater And the worst shopping site in india...

Now i am going to complain in consumer forum

registered email id - [protected]@gmail.com

I ordered a Lenovo laptop on Snapdeal.com 0n 29/12/2016, the order id is-[protected]. I received the product on 02/01/2017. On 04/01/2017 when I checked about my Laptop on Lenovo official website by providing my laptop's serial number it was showing that only 232 days warranty left. Whereas it should have been 365 days warranty on this product. What a service. ####!!!

Respected sir! I have bought a back cover for Sony Xperia m5 dual mobile. This back cover is not comfortable for me & also a bad products and I want to refund this product but company is decline this request and decline refund. And return this product. Please complain a f.i.r this company & help me for refund balance.
Company customer care helpline members said to me refund is not possible because it's quality is very good. Anyways respected sir, please help me because I think this is a very bad products and refund my actual balance.
Snapdeal company & team is very bad for selling products. For ex:- Mobile, back cover, fashion and electronic Products of these snapdeal companies are duplicate and harassment reply by customer care. So please close this online company because it is not perfect for all Indian.

I made an order for online purchase of home. Appliances (3items) sub order no. [protected] and the amount of Rs.4952/- has been debited from my SBI A/c no. [protected] through debit card . Later I received message that my order was not complted and I have to again place the order. Kindly arrange to refund my first payment made to snapdeal.My mail ID is [protected]@gmail.com' and my mobile phone number is +9 [protected] . Thanking you S. Chandra

The suborder-[protected] hasnt been dilevered and snapdeal cancelled the order and said the amount will be refunded to the bank account which i used for transaction now it says refund is succesfull to my snapdeal account but the amount doesn't showup to my bank account. Its was on dec 2016 and now it has become jan 2017.
I request snapdeal their first priority in refunding the amount for cancelled orders than to take order and want snapdeal to resolve my issue and refund my amount of rs2979 on my bank account which was used.