Snapdeal.com Complaints & Reviews

Mene 1bingo bluetooth smart watch snapdeal se purchase kiya tha. muze wo return karna tha.
14 oct.2016 ko purchase kiya tha, 17th oct 2016 ko mene first call kiya snapdeal customer care ko. and uske baad 3rd jan 2017 tak mene 25 times call kiya.
every time muze bola ki aapka product return hoga.
24 hours me, 48 hours me.
mene email bhi kiya bahut time.
mene mere pass jo product hai uske snap b 2 times snapdeal ko email kiye.
but aaj 4th jan 2017 ko muze snapdeal se call aaya ki, aapka product hum return nahi lenge.
order id. [protected]
snapdeal complaint no. 33437270

Booked a mobile cum tablet on 28th Dec 2016 as a Snapdeal Gold order, which was supposed to be delivered by 30th Dec 2016, under Express Delivery. As I am writing this on 4th Jan 2017, I have no update on the product, let alone the delivery. I have been chasing Snapdeal team everyday ever since 1st Jan 2017. They have some or the other reason of labour shortage, technical problem, unable to track. I have paid full amount for the product upfront at the time of buying online in the hope that I would be able to gift the same on 1st Jan 2017. There is no update on the website in My Order section. The customer care team is unable to locate. Supervisors at the Customer Care site are committing 24 hours for an update and it has been 72 hours. Full payment made, no product delivery, no tracking of the same, and one of the customer care executives, when pressurised for an update, said, "I don't bother". Everyday there is a commitment that there will be an update, but till now, there has been no update. I have to call them everyday to follow up, only to get "no update" as an a response. The customer is helpless, the snapdeal team is careless.

Got delivered damaged IFB washing machine from Snapdeal 28/12/16, Requested return, received reply from Snapdeal that we have to courier this item to their ware house. My poor old parents searched yesterday full for this in my village and nobody accepted to courier this. Not possible to send by ourself. Need to pick up this item from my location from Snapdeal only and no other choice for us.
My order ID:[protected] dated 18th dec.16.

Hey are horrible at customer care. Its a fraud company. Charged 6000 for an incomplete order. Tried to return item 3 times but address is wrong. Customer care not approachable. Wrong weight on return slip. I paid for 3.8 kg but mentioned weight was 1.12.Paid 1000 just for returning. I am lodging my grievance in consumer forum and will put a case in the court. I request everyone to do the same. just be vigilant and keep documents with you and put a strong case in court.Its simple and easy. Http://consumerhelpline.Gov.In/user/dashboard/lodge-complain.Php# login here and submit grievance first. Banish snapdeal.

I purchased Nikon D5200 for Rs24749 ( Order ID: [protected]) on snapdeal at 17th December 2016. Cancelled my order after 10 days due to some irrelevant reasons.Then initiated refund on 26th December but refund is not reflected in my bank account till 4th January 2017.
One of the worst customer care department ever.Very rude and zero knowledgeable representatives. I have raised a complaint and they are trying to put the blame on my bank instead of solving it. They gave me one fake refund reference number which my bank can't even find. Such a cheap trick played by snapdeal to fool customers.

I oder Samsung 32 GB memory, product delivered 3rd January 2017, but product parcel is Empty, I complian snapdeal website and carrier partner informed but no response..

Dear snap deal I have return SParx. Grey orange shoes because of color issue. Order I'd is [protected] placed on 21 Dec 2016. Which return on 29 Dec 2016 due to wrong color received. Return by shadow fax request I'd sd17453074. Issue is that I did not get refund to my bank account yet. Old resolve this matter. Six days have gone but money not credited yet. I really had very bad experience this time

I have ordered mi note3 mobile and i have received due to some problem i kept return it was sent successful for return but they declined about my return but they told we will send same mobile back to u so i have agreed send.but still now i didnt got mobile its cost is 10000.now i am calling for customer but there is no response

I've ordered an orbit green 12 in one... Order id: [protected] and accordingly delivery boy asked me whether i was available or not on mon, jan 2, 2017. I requested and confirmed him to deliver the same 0n 3/117 tuesday. After long waiting, i called him by evening and asked him why they did not deliver. In reply, he got excited and told me that thy were not supposed to deliver as there are 500 items lying with them. Also told that it will be returned and so on ... . After my request also that very delivery boy behaved very rudely and when i told that i would complain against him, he told me to do so.
Anyway, such incident is not first time, earlier also i suffered such problems. His mob no is [protected]. Please look in to the subject seriously otherwise you will lose your customer as there are many other companies dean in like you. Awaiting your prompt response.

Iphone 5 Charging Data Cable Silver 1.5 is Defected.

Its not working properly Please replaced charging data cable with another charging data cable
My seller tin number [protected]
Snapdeal reference no SLP[protected]
XPRESSBEES DS SFC CASH ON DELIVERY[protected]

My order for the mobile hasnt been delivered even after 2 days of expected delivery date. I got an sms saying it has reached my home town 5 days back and since then its been shown as attempted delivery failed on tracking the order. No one has contacted us on the registered mobile anytime so far.Then why is this fraud messages. It is highly embaressing to wait for the much needy product day after day. We are very much disappointed with snapdeal. very disgusting service

I had ordered an item - Black & Decker KX1800Watt Heat air gun of rupees 1649.The Delivered Product Contains a cheap quality machine. I called the snapdeal service @ [protected]. The Executive told me to replace it. Then Afterwards when product redelivered. the product is too small and very light weighted. By believing in snapdeal secure payment service i taken the product. When i open i get shocked because there was nothing but a plastic box in it afterwards i recall the costumer support i tell about them my problem. My Case was listened. I payed 637 Rupee as my balance for STD calls. Till day when i rangup them they said you are "fake and looking suspicious" and we can't refund your money. And Disconnected my call.

Order Id : [protected]
8 Days and i have lost 16000 to SNAPDEAL ...interest is not yet added

I ordered an LECO Le on 25th and on 28th was delivered a wrong product SAMSUNG G2 (IMAGE SENT TO SNAPDEAL email on 28th at 6:30 PM indicating it is there MISTAKE) Also.i called within 30 minutes of delivery your phone number is BIG JOKE and it tells that how you consider your customers retarded.

On 31st then a person calls that he is for pickup and comes and inspects and says don;t worry you will get the right one. shortly..and he goes back...Why do you send a person to confirm and another one to pickup ?

On 2nd i got a sms for pickup and i cancelled my other work and stayed at home wanted this to happen and i get an SMS (in home-where pickup is supposed to happen) saying delivery FAILED. and i have option to cancel an return and stay with a 7000Rs phone for 15000 Rs phone...Also there phone number is BIG JOKE ...IT keeps on thinking customers are RETARDED as it does not give a option LIKE ...the person did not come for pickup IT only options that SNAPDEAL WANT

On 3rd(today i got an SMS that pickup is scheduled) It is 700 PM nothing happened
..
AT this point i want nothing less than ENTIRE FULL REFUND and take your product back toSNAPDEAL and if it goes further then punitive damages and subsequent legal charges will be charged to SNAPDEAL

I PROMISE i will never deal with COMPANIES Like you SNAPDEAL
You are worse than Thiefs ...you are dumping cheap products ...
AS YOU DO NOT understand commerce leave e-commerce and
you have don't ha A LIVE CUSTOMER CARE NUMBER . I ASSUME ATLEAST YOU CARE for email
Thanks
Rajesh
IMAGES ATTACHED : 28/12 WRONG DELIVERY (ALREADY emailed to your helpdesk)
02/01 PICKUP READY since 430 and you say PICKUP FAILED and now you are cancelling refund REQUEST((ALREADY emailed to your helpdesk)
03/01 PICKUP READY since 430 and you say PICKUP FAILED (WHICH IS BLATANT LIE AND ILLEGAL)
YOU ARE DUMPING PRODUCTS WHICH ARE NOT ORDERED

I purchase a mobile yu 5010 from snapdeal but it's invoice is showing out of warranty period. I buy it on 16 sep 2016. There is a problem in networking on that mobile so i want to replace it but it's shows out of warranty hence company gives 6 month warranty but in invoice it is in warranty period. Whenever i go to care there is its showing out of warranty period. Please help to resolve my problem.

Order id: [protected] i reference no: 37845109
Product: gionee p5 mini 8gb black i order placed on: 07 dec, 2016

I ordered this product and i already complained about this problem so many times... By mail and customer care.

Today i again tried for my refund.. Process but it seems like there is no action is taken on my problem..

Today only i called and on track order i saw this, we did not receive any response from you regarding your visit to the service centre. So we are closing this return request.

I have visited service center since long back and i mailed too on same day, but see the lies. So i think that i must take legal action against your company service. Don't worry. I must assure every body should stop buying from snapdeal.

.. So poor and dump customer care service.. Every time they give different answers when we call.

After mailing and calling even today, when i was asking for my product pick up and refund.
On track my order when i was checking and i get shocked by seeing return request closed because you did not receive any response form me regarding my visit to service center.

Its totally full of lies!!!

My estimated delivery date was 2nd jan. 2017. I did not receive my order on the due date. Snapdeal charged me @ rs.140 for the standard delivery charge for this order for delivery on 2nd jan. 2017. I want to refund my money (@rs.140) because my order did not receive on the due date. When i track my order in snapdeal website i have seen my order was dispatched before the due date (2nd jan. 2017) but it did not deliver me on the due date through the deliveryman.
Please kindly see my problem. Thanking you.

I am souvik koner ordered a iball slide brace x1 with order no. From snapdeal.com [protected]
On 18 dec'16. Due some change of plans i cancelled the order on 19 dec'16. Purchase is not a small amount it is rs 11700.
They have send message that your money have been initiated for refund 20 dec '16. So i waited till fourth business day and called them when will i receive the money they told you will receive it soon and sir today is fourth day you will receive the money just wait for 2 more days. So i waited for that and again called them thay said its 7 th day justwait for today and if possible tomorrow.
So today is 2 jan'17 more than 10 days from which snapdeal is saying that they have refunded the money and when you ask them we have refunded your money.
I didn't think customer care of your company is helping. I have been calling them and all they say is wait sir. Yes i can wait but waiting time is 3-4 business days let's say for demonization 2 more days but beyond that it is not acceptable at all.

See man money is not refunded till i get in my bank account.

Below are the cancelled order email and 2nd jan'17 bank statement.

Order id: [protected]
Reference no: 38596962
Placed on: sun, 25 dec, 2016
Issued on: tue, 3 jan, 2017
I already complain about this problem two times...
Today i again try for my refund.. Process but it seems like there is no action is taken on my problem.. So think that i must take legal action against your company service. Don't worry
I must assured every body should stop buying from snapdeal.
.. So poor and dump customer care service..

Order number [protected]. I had ordered a book "New IIT -JEE PATTERN ..." which was torn out during order and then I ask for replacement. The replaced book was some other order, not mine.Then I asked for Refund.From[protected] they are trying to refund but its Not yet Successful.I had given them my bank statement too as a proof.After that they asked for 24hrs, then again 24hrs, then again 48hrs and no Refund was done.Then after few days they asked my new a/c number which I had given them.They guarantee to initiate whitin 4 days, but they don't do so.Now they had asked for 7 days for Refund.Even after my 10+ calls they don't do anything.

I have ordered glass top gas stove in your company.You have changed your delivery date two times.You could't understand my necessity.This will affect your credibility.Like so you have delivered some items to my office address early.But now your company saying there is no delivery.So now i had given my friend's address(Raju.k, "Gayatri"Aruviyodu, Vattappara PO).Please I am requesting you not trouble me.Another problem is there is not a call centre for Snapdeal in Trivandrum which made me in more trouble.I am requesting you totake decisions in bringing my product tomorrow itself.