Snapdeal.com Complaints & Reviews

I had ordered a Forme W1+ 4GB and Below Red mobile phone on 15 th dec order no Order ID: [protected] (1 Item) which was working defective i asked for replacement and the item was picked and was about to be replaced on 28th december but no response till 31st december.so i thought to complain about this . is this the promise u keep to your customers.ticket id is (Ticket Id:[protected] check it i want my refund immediately trasfered to my bank account.

During unbox cashback sale I purchased Diamond Facial Kit vide Order no. [protected] dated 12.12.2016. Cashback was received on 28th Dec but again on 30th Dec they reversed the cashback with a message that "cashback of 200 has been reversed due to order cancellation".
On contacting customer care they said as contact number on delivery address was same for two orders only one order will be eligibl for cashback.
But in terms and condition it was mentioned that cashback is eligible once per user. (There is no where it is mentioned that once per contact number mentioned in delivery address). Once per user is defined as once per registered account with mobile number & email address.
Really they are playing with customers with loopholes in terms and condition. They knew they will do this thats why there was a provision in t&c that cashback will be given after 14 days i.e. there will not be chance of return of item with customer.

Serious & kind sincere effort is requested in this regard please.

I bought Micromax X3020 mobile phone from snapdeal. As in retail invoice card, the invoice number is S8F184/16-17/2069 and invoice date is 13-Dec-2016. Sadly, it just stopped functioning on 29-Dec-2016.
Seller:
Sahil Mobile P
Khasra No. 206/207 Amber Grinding Mills, Jaipur Delhi Highway
Item Description:-
Micromax X3020
Item Code: JC1876182
Order No: [protected]
Suborder No: [protected]
IMEI No: "[protected]"

Hi Lazy Snapdeal team,

Order ID: [protected]

How Much Careless and irresponsible are Stupid Fraud Snapdeal Employee !!!

Firstly Delivered Wrong Product with seal opened and different material inside Product box and I raised complaint on same day 22 Dec 2016, But No Return, No Replacement, No Refund till now I Tired to call snapdeal customer care and listening answers Wait For 24-48 Hours, Again And Again.

Two times courier boy visited at my pickup address and he said your product complain is forwarded for wrong product but its seal opened, so raise complaint again for seal opened when we will pickup your product, I informed I have already explained everything to customer care representative, its customer care representative flout not me,

and he closed my return request two times when i called to know why you have closed my request so he answered me, your no. was not contactable

And When I Insist To Transfer Call To Senior, always employee answered Not Available, Busy, And Raised Complaint On 22 Dec 2016 But As Of Now No Resolutions ? I want to only my refund, whether you take your product back or not i don't care


I called today customer care and he refuse to accept my product pickup
Guys never buy any thing else will have to face same problem...

I have ordered 1 LG 32 inch LED TV for 17523 RS and paid online using kotak debit card but after realizing product is not good I cancelled my order on same day I.e 18th Dec but still I m struggling to get the refund.
As per snapdeal they initiated refund on same day but they are not providing the ref ID as well.
Called kotak bank and snapdeal 10 times but no action taken yet

Really pathetic snapdeal

Order was delivered. Product was to be returned. Return accepted. Person did not turn up. Snap deal sent an sms saying the return may be cancelled since product could not be picked up. Product was ready to be picked up but no one came to pick up.

I tried to re schedule the pick up again. Could not find a place to do it. Tried calling up. Only a pre recorded message was available. No customer care person was available to talk to me.

I am desperately trying to get in touch with snapdeal

I have bought earphones named " House of Marley Smile Jamaica EM- JE041-ra earphones- rasta " with dated invoice of 22nd November 2015. Earphones were working well till last week but now "the right side of the earphones is not giving any sound" and also "the over all quality of sound has also depreciated with time". I have searched online and got to know that the product has a warranty period of 2years.

I have also tried you approaching through your help centre as well as your customer service, but i guess both of those facilities of yours are not competent enough to just hear whats your customer is saying.

P.S.: i am pissed off by this low quality of service from such a huge e-tailer.

Hope to look for a quality service from your side this time.

Order ID: [protected], Placed On 23 Nov, 2016
cheater snapdeal seller--SSMITN DKN-HOGLY-VOI
paid 456 through debit card.
but cancelled on same day.
status shows refunded on[protected].
but i didnt received refund in my bank account yet.
i had bank statement and also checked with bank.
made complaint with snapdeal with all neccesary details through mail to customercare .([protected]@snapdeal.com)
but no response yet.
snapdeal complaint number[protected]

I have order a part name as prestige induction but un fortunately it has been recived in damage condition from the last 2 day the msg iam getting that it will be pick up but still not pick & no response
the invice no s3a598/16 -17/37010 invoice date 23 dec 2016
seller ttk prestige limited
courier service xpressbees air sfc dock[protected]

request you please help out

Hello All..
Snapdeal Run a contest in Dec with Hashtag #le2OnSnapdeal on Twitter.
Many of the People Promoted their Brand Continuously non stop for day and night and completed task in less time.
After continuous follow ups to sanapdeal they announced winners completely from their employees list.
They cheated every genuine person who played well.
Here are the Proofs..
https://www.youtube.com/watch?v=H48rmtkbHY4
https://www.youtube.com/watch?v=Jp_Y_LNIEGg

Sir ajanta clock ritarn please.consuprom office complain .notice bhejuga aapako.

I didn't receive my credit for refer and earn still now.
It's more than 30 days.
Filed a compliant with customer care in 21st dec. (Reference number:[protected]
Haven't received any reply from them till date.
I have called they continuously from 21st dec to 30th dec.
They are just forwarding it everyday but no resolution is given.

Now i want my credit as well as written apology from them for wasting my time and money in calls.
Thanks!

I ordered the item on 24th december and got it on the date told ie 30th december but when i opened the box i didnt get happy i got angry the temper glass was already broken i called up the person who delivered it to me and he told me to choose replace and i did it but after sometime i got a message that the request for replacement for not processed but some one came and took it back as pickup and gave me a slip and had no patience to answer my questions and was asking me in a rude manner that should i take the pickup or not??
and i took his number and name and handed the package to him he just scribbled something for his number and left.
when i questioned him he said that "picking this up is it self a big thing u are arguing so much u itself have the package".
i need the replacement for my order or i need the refund as immediately as possible

I oderderd mobile micromax canvas fire 4 a 107 after delievry I found defect in mobile soon I want replacement or refund plss contact e your contact no is no working
Name - rakesh Jaiswal
City - anuppur
Pincode-484224
Contact no-[protected]

Please soon regard in my problem otherwise I will take strict action already I have given complaint in national consumer

Hello sir,
my self ashish d vasiyar and my bank account no.[protected]
i parchase one item online on snapdeal shopping at 14 oct, 2016 and than cancelled this item so snapdeal give me refund but this refund is not reflected in my account.my branch code is SBIN0007875 refund reference no.is given bellow

74332746289628806150514

Amount -5089₹

Hello sir,

This is vivekanand i am a customer of snapdeal and my register mobile number is [protected].

This mail is regarding of my current order which is
Wybor f1 w32 n06 80 cm (32) smart hd ready dled television order-id - [protected]

This product should be delver on 28th dec which is the promise date from snapdeal side but still i didn't get any update about my product like when i will get it. From 24th dec the tracking status is showing the product is reached to bangalore dc but still snapdeal courier partner is not able to delver me the product.

From 27th i am start ping to customer support for give me the delivery on time because i am going out of station, but after that also maybe snapdeal customer care is not take it seriously and that's why today is 29th but still i am waiting for my product as well as any kind o[censored]pdate from customer care side, so many times i called to customer care but they are always telling me to wait, i am asking only one question sir if the product will reach to bangalore on 24th then why it is taking this much time to delver me?

But no one given me the answer of this, i am expecting the support from you for the same. I asked to snapdeal customer care tell me the address where is my product i can go and collect it from there but they are telling me this is not the policy of yours company.

This is very bad experience with snapdeal i am not expecting this kind of support and service from your side.

I am writing this mail to you because i am expecting you can do something for me which snapdeal customer care is not did.

I am expecting the replay at the earliest.

Thanks
Vivekanand

Hi,
Issue with order number [protected].
Snapdeal not letting me to return the incomplete order delivered to me.
Customer care number never works.
Finally managed to write to "[protected]@snapdeal.com".
However, they said they will arrange for a return pick up.
Here is the complaint number 38339696.

Worst service provided by snapdeal.

Thanks,
Aparna. P

Its 9th Working Day Today And So Far I Have Not Rcvd My Refund Amount Of Rs. 8541. I Placed An Order ID: [protected] (1 Item) Of Samsung Galasy J2 Pro (16GB) And Cancelled The Order On The Same Day. Suborder Id Is : [protected] So Far I Have Not Received My Amount. It Seems It Is A Matter Of Cheating And Fraud. On 27/12/2016 At 04:46 I Received Call From Snapdeal With Assurity That You Will Receive Your Amount By 29th December. But Still I Am Awaiting My Amount Of Rs. 8541. Please Look Into This... It Seems There Is No One In Snapdeal Who Is Working On Customer Complaints.

Dear Sir
I am seller at snapdeal.com from last many times.But in few months ago they block my account with saying that I am selling fake mobile battery of Micro max and samsung. Also they have block my payment of more than 1 lakh
When I check on snapdeal.com at that time and at present time, I found that still all the sellers are selling like this only
When I complaint them that I have given image to snapdeal and once they have approved title image and all data then only it has become live
There escalation team is saying that its not snapdeal responsibility to check this all.And other sellers are selling they will be out within month
But after 6 month today also all are selling in that way.
Now they are asking me to pay penalty of 6 lakhs and after negotiation they said me to pay 3 lakhs

I want to tell you that If they have such policy than why they are allowing others to sell
Even in SD+ such products are solding out daily
My Mail ID : [protected]@gmail.com
Account Code : Scf84c

Please Give help me in releasing my payment

Snapdeal grievance team,
I have filed a consumer complaint against Snapdeal for order ID [protected] delayed and fake commitments since this order was placed on 27th December in Snapdeal gold and suppose to deliver by 28th December and no one responded even after called 3-4 times to customer care .more over courier service updated the order status as first delivery attempt was failed and update your next preferred time which is ridiculous since without calling me how can they update on my order status.. I will never buy any product from Snapdeal henceforth and make sure I will spread this to my other colleagues in my office also...

Regards
Gopinath
[protected]

Sent from Yahoo Mail on Android

On Thu, Dec 29, 2016 at 8:19 PM, Consumer Affair
wrote:
Dear Gopinath,
Your Complaint has been successfully lodged and your docket number: 113174.
Please visit Track Complaint as enter the above docket number.