Snapdeal.com Complaints & Reviews

I had ordered "Leather Junction Brown Leather Office Messenger Bag" at the cost of 2399 rupees on 15 December 2016 from snapdeal. The item is delivered to me on 24 December 2016. Since, this item was not perfect, i think that this was the wrong piece, so i return and replace this. But after few days, i have found the perfect item for me. So i purchased that one and cancel this order. According to the refund policies of snapdeal, the money should be refunded after 2-7 business days but the amount is not refunded till now. I have complained to snapdeal customer supports about the issues but they were asking every time for my account detailed and i have provided the information every time. But still they have not refunded my amount.
I therefore request you to kind take some action, so that i will get the solution for my problem.
My order id is: [protected]
Estimated Refund By: 26 Dec, 2016
My refund request Ticket Id: 38224247

It's related to refer & earn I reffered my brother to snapdeal app.and he made his first pruchase of 309rs. He got his 100rs cashback on his purchase but i didn't get any reward from snapdeal.i did many calls, emails but they didn't do anything helpful So please sir i request u to check it nd do some needful to me.Thank You Below are my details My snapdeal [protected]@gmail.com Mob-[protected] My brother id(whom i reffered)-gaurav.[protected]@gmail.com Mob-[protected]

I ordered a produce on 13th Dec 2016 using my credit card, after arrival of the product i raised to return cause of not fit in size. They have said amount will be credited back to your card in 6 days. But till now i dint get back my amount. i file a request using snapdeal help center but they dint reply me till now. After 2 days i called them and explain about my issue they said we will send a mail regarding that and please upload your bank statement. i did that too but still no one response from snapdeal. Snapdeal's customer service is worst in all cases. They dont see emails, queries from customer.

I ordered a red puma messenger bag worth2000.rs...but they send another model of puma ...actualy the rate of that bag is 1200 rs only snap deal...I returned the product ..they say to upload the courier details of return..but I can't it ..because...they says that ..go to my orders in snapdeal and upload the courier bill there is no option to upload itt...plse gve my the cash snap deal

I have ordered a mobile phone ( YU Yunique Plus 8GB Black order id: [protected] order date: 3rd december, 2016) for my father from snapdeal as a gift to him. it was delivered on 7th december, 2016. within two days After delivery, my father found out that the mobile phone was faulty and was not charging. i contacted to snapdeal and they told me to go to authorized service centre to check whether the mobile phone was faulty only than they will refund the faulty product. After getting confirmation from the authorized service centre that the mobile phone delivered has defect, i contacted snapdeal and they initiated refund process. Replacement process was initiated on 17th december, 2016 through JV_Express and they picked it up on 21st december by their courier guy. the packaged was packed by me with all the content. the courier guy checked it and recieved it. on 27th december, 2016, i got a call from snapdeal that they are not going to replace it and will return the defective phone as such even if they only delivered this faulty phone because of some quality check cheat.
I want a refund or replacement for the said defective product which was supposed to be a gift for my father. i dont understand your quality check as i have returned all the items of the box. you dont want us to open the seal??? damn...how am i suppose to know that the product was not defective without opening it or charging it. your method seems suspicious and you gesture fradulent. I have been a loyal customer of this company for a long time. please help me with this issue and in contxt to refund or replacement.

I place an order on snapdeal and i canceled it because of wrong size selected after that my 500 rs which are deducted from my freecharge wallet are refunded but my 1500 rs are not refunded by the company everytime i call to their custome care number they always said that they send a mail to me about the furter infro. Etc. I called there 3-4 times every time they say the same.Today is the 15th day of cancelation of my order but i didn't recieved any refund amount in my bank account

Order ID: [protected] placed on 21.12.2016 for item IndiWeaves Multicolour Woollen Leggings – Pack of 4, age 9-10 years
On 23.12.2016, item delivered and it was found that the order received is not the same as order placed.
Order promised to deliver 4 woollen leggings for 9-10 years but instead
Two woollen (black and beige) and two cotton leggings (red and green) were sent
23.12.2016- Return and replace request was made.
26.12.2016 - Replaced item received.
Gain the item delivered was not same as ordered placed. Same cheating has been done again.
Two woollen (black and yellow) and two cotton leggings (red and green) were sent.
Its very unprofessional on part of snapdeal and their retailers to cheat the customer twice for same thing. When woollen legging order was there, why the cotton leggings were sent.
Also again even after mentioning the issue is with the material of the leggings sent in the return and refund request, same mistake has been repeated.
First purchase with SNAPDEAL have left me with such bitter experience, I would never recommend this site/ portal for any procurement.
Its highly unethical and professional and would never make any purchase from SNAPDEAL in future and will caution others for same.

Order no...[protected]... Name..fathima...i was purchased micromax E311 mobile from snapdeal that mobile was faulty speaker problem and mobile heating...so i replaced that mobile...snapdeal replaced my mobile and they send 2 days before again faulty mobile to me...this mobile also heating too much... i called snapdeal custamer care 3 times and i said i need return pickup ... but stil no response from the snapdeal custamer care they will not arrenge return pickup...they send 2 times faulty mobile to me...i need refund and return pickup...

Gadget hero's wireless bluetooth headset headphone earphone has defolt pice charging with not connected with wire .
it is not work properly
i was gave to reparing in date 9/11/16
order id [protected]

Order ID: [protected] Reference number: 38348673

A pickup was done today by snapdeal o[censored]sha HH 3303 Halogen Heater. No one called me for scheduling the pickup date and time .

Even after registering so many complaints against snapdeal. No one from snapdeal contacted me or called me. I was sent a message today that pickup will be done in the next 2-3 days . And the pickup guy arrived at our house today uninformed and i was not told about the timings of pickup.

I called snapdeal many times to schedule the pickup time but their customer service is horrible, only a recording machine everytime i press any button and the call charges are sky rocketing.

We told the pickup guy that we need to pack the product he said no need to pack just give it like that. We were packing the product properly . But the pickup guy refused and took the product to his motorcycle to pack himself he was breaking the stand of the heater . He was not unscrewing the stand. He packed the product in a damaging manner.
He left out the original packing and we gave the product in completely new condition . We are afraid that the pickup people have damaged the product by handling and packing it aggressively and roughly.

Snapdeal and usha company kindly note that : Any damage in the product is caused by the delivery/pickup guys as a result of their rough handling and careless packaging.

Customer tried packing but the pickup guy refused and did according to his will

I called snapdeal immediately and talked to them about this, after my call went through after 5 attempts and the customer service representative was talking in a way which was not helpful. I requested for refund instead of replacement he refused, i requested to send replacement early asap but he refused and said first pickup will arrive then quality check will be done and then replacement will be sent.

I requested that if there is any damage found in quality check then please note it is not by the customer, it is done by mishandling of courier/pickup guy because we gave the product in the same condition as we had received it.

Snapdeal sends fresh orders after weeks and ages that is why i am worried about God knows how many days they are going to take to deliver the replacement of the heater . I need the heater now as early as possible and i cannot wait for 1 -2 weeks for replacement delivery.

God knows how many days they will take to receive the pickup and then i dont know how many days they will take for quality check and i dont know how many days they will take to dispatch the replacement. As it is snapdeal is very slow is sending fresh orders then they will take almost a month to deliver a replacement.

KINDLY SEND REFUND. so that i dont have to wait in chilly winter for your slow delivery of replacement for a month. Kindly send refund so that i can order a heater asap and get it delivered faster than replacement.

I called snapdeal within 7 days return poilcy but their customer service is horrible and no one answered the phone. I tried requesti g for refund within 7 days but i could not call or contact snapdeal. I sent them several messages and email for refund instead of replacement within 7 days return policy but they dont read their emails or complaints.
the customer service representative today refused for refund. This is unfair to customer when i contacted and requted and emailed and complained under 7 days return policy. Snapdeal did not even contact the customer even once after the return request was registered within 7 days return policy. If they had contacted me then i could have told them please refund instead of replacement because i had requested already via email, messsages to snapdeal.

I placed an order on snapdeal order no [protected] casio g shock watch i paid in advance and now they are telling me that they have delivered it to me but the fact is i was not at the address at the and no one else recived my order there i thinks they are being fraud now and i am very insecure and feeling frustrated and also mental torture like situation they have created for me please help me if this system works, thankyou

I have bought Bajaj geyser order No.[protected] during Nov'16, which was not working, more over in what way the warranty is applicable on the product.The warranty card is lying with me with out any dealers stamp and other details.please solve the matter at an earliest.

My mail ID is [protected]@yahoo.com

I purchased 6 shirts from snapdeal.com worth Rs. 2849/- on 09/11/2016. I returned 4 out of 6 shirts. Amount of 2 shirts worth Rs. 494/ and Rs. 405/- has been refunded. I returned other 2 shirts worth Rs. 494/- and Rs. 479/-(Total – 494+479=973/-) for replacement. But, they told me that the shirts has not passed our quality check and your shirts would be returned to you without any replacement. They returned me the shirts but those shirts are totally of different colour and brands what I returned them for replacement. So, they have cheated me by sending shirts of different colour and brand. I have also written to [protected]@snapdeal.com but Problem has not been resolved even after 2 months. But n
Order ID: Order ID: [protected] Dt. 9th Nov, 2016
Item: Highlander Navy Casuals Slim Fit Shirt NA .
Item: Highlander Multi Casuals Slim Fit Shirt NA :

Hi,

Still waiting for the refund no transaction shown in bank statement. Now, its more than 8 days still waiting for the refund

Regards
— forwarded message —
From: [protected]@snapdeal.com
Date: wed, dec 28, 2016 at 5:24 pm
Subject: refund not initiated
To: "[protected]@gmail.com"

Hi sanjeev,

Greetings from snapdeal!

Thank you for your query regarding a refund for prestige gtm04 black 4 burner glass manual gas stove.
We are pleased to confirm that a refund of rs. 4, 464.00 initiated on (20/12/2016) will reflect in your bank account within 4 working days.in case you do not receive the credit in your account within 4 working days, please contact your bank. Thank you for your patience and cooperation.

We look forward to assisting you further.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always,

Yours sincerely,
Customer service team – snapdeal.com

—

All purchases covered by trustpay guarantee

Click here to learn more: http://www.snapdeal.com/info/TrustPay

— forwarded message —
From: sanjeev singh gill
Date: sat, dec 24, 2016 at 1:46 pm
Subject: refund not initiated
To: [protected]@snapdeal.com, [protected]@snapdeal.com

Hi,

Refund successful: sanjeev singh, we've refunded rs.4464 for your prestige g. Refund reference number is '104504'.in case amt. Doesn't reflect within next 3 business days (Excl. Sat/sun), pls contact your bank and share this ref. No. Team snapdeal

This message received by your side on 22/12 but still waiting for the amount to be credited in my account

Kindly confirm

Regards

I have made an order from snapdeal on 18th december 2016 and i have paid the money through NetBanking. So i wl get the benefits of snapdeal gold which offers express delivery. Im writing this review on 28th December 2016 which is like after 10 days of making order. I have made the order from my mail id registered with snapdeal [protected]@gmail.com. just wrote this complaint inorder for awareness not to get cheated like this from snapdeal. So pls give order with COD or it wl be better to try some other shopping website.. If they close this complaint it is just a fake solution. I have made 3 registered complaints to snapdeal but still they dnt react to me. When i called their customer care they will register the complaint on same complaint number. But they wont deliver it. If i cancel the order it will take 14 days to refund the amount. My order id [protected]

Snapdeal is fraud company, stop buying and selling on snapdeal. Flipkart is much better than snapdeal. my order no. is [protected]. i have made a purchase in snapdeal on 4-sep-2016 xolo era 4g handset. there is a problem in handset, my handset was replaced. the same problem held on my replace product. after that i have raised refund request. my product was picked and received by snapdeal on
20-oct-2016. but still till date 28-dec-2016 i have not received my refund of rs. 4256.
i have registered more than 50 complaints on snapdeal via calls and emails but there is no reply received.
Snapdeal is fraud company its owner are also fraud. They take money from customers and do not give them right products, they give only defective products to customers. There refund policy is fake and there snapdeal gold policy is also fake.
If i will not received my refund of rs. 4256 then i finally decided that i will sue on snapdeal in consumer court in amritsar junction. This is last and good option to get my refund back from fraud company like snapdeal.

I had submitted my entry on le2 snapdeal contest under which i was required to do a specific task in shortest time. I had scored 17.9 seconds. A while ago the winner list came out and what is weird is some of them (At least 4 out of 10) are snapdeal employees (Check attached screenshot). This is really sad that one of the biggest shopping website in india is cheating its customers by running fake contests. I can't understand why they do this.

A geyser (orient) was bought by snapdeal, the product is totally faulty and is giving electric shocks while running, its a life risk using such product..
Despite the return request been filed for n number of times, there is no response.
A return should be scheduled and money should be returned ASAP.
Order id : [protected]
Phone no : [protected](anita)

I ordered Borse Dark Brown Textured Finish Ladies Wallet on 07.12.2016 from snapdeal, then i received wrong and defected wallet delivery on 12.12.2016 and i paid by cash on delivery Rs. 581 then i same day requested for replaced wallet (Borse Dark Brown Textured Finish Ladies Wallet) and on 13.12.2016 they from snapdeal picked up my defected product and refunded my money without my permission on recharge balance, then i received again wrong and defected wallet on 15.12.2016 and this wallet payment i made from my recharge balance account, then same day i requested for return and snapdeal picked up my product on 17.12.2016 but until now snapdeal didn't refund my money Rs. 581, i called many times on snapdeal customer care but all the time they are saying they refund my money to my credit card but i don't have any credit card, i don't know what to do and get my refund, please help me out and do something that i get my money, our respected PM are saying for cashless India and promote online shopping but i had a very bad experience, please refund my money.

Myself sreejesh from kerala ordered house utility mop few days before. Till now i didn't received that product but the status showing is delivered... This is purely irresponsible from snapdeal.. When i contacted customer care, they said complaint will recover soon...

It's been 48 hours after registering my complaint till now a single call didn't came from them... Now i make a try to call them... They are not accepting the call...

It's my goodness that the ordered product is having price below 1000...