Snapdeal.com Complaints & Reviews

We have been selected as a lucky coustermer in snapdeal we had selected iphone6s gold and they said to fill the money till 2:00 and said the phone will be dilevered on 27/12/2016 and we had filled 9000 rupees but he said you should enter more one thousand means total 9999 rs but he dindt return the first amount of 9000rs and now he is not recieving the call and my total 19000 Rs is been with him

I have purchased this item mentioned in the subject but the order is not yet delivered, In my order it shows they have attempted to deliver but no one has come to my address.

Please tell me what is the problem. i really needed this very urgently, delivery time was 30 dec, 2016. but the product is not delivered. Previously i have purchased samsung note 2 battery it was delivered on time at the same address. But now it is not delivered yet. please tell me what is the problem. i[censored] tell me i can collect it from ware house chandigarh. please help me. or send me some contact number of the person whom should i contact. I am calling to [protected] and [protected] but always busy. i have tried so many times.

Hitesh Kapoor

Sub Order id. [protected] Smart Baby Products Stainless Steel Square Pipe Designer Folding Cradle
mob no. [protected]

One of the worst customer care department ever.Very rude and zero knowledgeable representatives. I have raised a complaint and they are trying to put the blame on my bank instead of solving it. They gave me one fake refund reference number which my bank can't even find. Such a cheap trick played by snapdeal to fool customers.If my issue is not resolved in a week I will register a complaint in consumer court.

Order Id: [protected]

So called refund reference number : HHMP[protected]

I ordered CASIO EDIFICE EF-554SP-1AVDF from Snapdeal worth more than Rs.10000 from my new salary.
The watch looked okayish and I was holding such an expensive watch for the first time, so I couldn't figure if it was fake. I kept the watch to wear for special occasions as it was so expensive. But to my dismay after two months when I took it out it was not working. I thought may be the cell was discharged, so I took it to a CASIO showroom where the the first thing they asked me if I ordered it online. Then they told me that the watch was FAKE..ONE BLOODY FAKE!!!
I could not believe Snapdeal is letting this happen. The seller as prescribed in the invoice is GUPTA ENTERPRISES, VAT TIN:[protected], CST NO.:[protected]

I want my full refund and apology from Snapdeal (fraud-deal)

I ordered woodland shoes on 22nd of december but I cancelled my order because of change of plan, 10 days have passed and I have still not got refund of any type from the snapdeal team, I had even dropped a mail to the customer care ( ref. no.[protected] but no response from them has been received to me, I have been shopping from snapdeal since a long time but this is the first time I have received such a poor response. The website clearly states that the refund will be done in 4 days but no response, mail, or call was done by them when I had done the complaint !!

Hi,
I placed an order on queen size bed on 9 Nov. The product was delivered late. And it was defective. Due to customer care misinstruction, the product got installed. After speaking with senior executives, i was given a solution o[censored]ninstallation of the defective one and replacement/ reinstallation of the new one to be done by snapdeal team only. Solution was provided verbally on 16 Dec. None reverted back since then. Complaint number is 37905651.

I bendangtoshi ordered an yu unique plus. But it came with the seal opened and no device in it. With some pages of magazines. And just the charger.
Item description.
Yu unique plus 8gb black
Item code: dw2324056
Order no: [protected]
Suborder no: [protected]
Imei no: [protected]
So i kindly ask to see this matter.

Didn't get my refund back as ordered on 11/dec/2016 from snapdeal.they provided me again n again arn number and rrn number which is not accepting by bank. I ordered fitness band from snapdeal and then i cancelled it but i did payment of the amount of 1345₹ from my debit card. Now they are sending me same mail that refund is successful but it is not reflected in my account. I m helpless and fedup from snapdeal. Please help me. And my registered mobile number is [protected] on snapdeal.

I ordered for a shoe worth Rs. 489, it came to me earlier when I was not in town. But my mom received it. After came back I observed that the shoe is defected as well. I tried to return / replace but it is showing 7 days has been passed. I ordered it after calculating the time of delivery as when I m in city the order can come to me. The expected date was 28th of december, 2016. but it came earlier and I m in mess.

Dear sir,
I purchased the product from [protected]@outlook.com mail id as well as same freecharge account.
my freecharge account mobile number is 7xxxxxxxx2. I used mobile number 9xxxxxxxx2 for shipping facility. At the time of shipping it asked for any contact mobile number not the registered one only. Now you say, this is due to mismatch details. If any such, during order itself it has to mentioned or other number should be disabled from site itself. I guarantee there is 100% no issue from my side. Its from you side and site only. If don't know how to solve this issue, Please escalate this one to your superior or please provide higher authority details.I will deal with them directly.

I have ordered "Prestige Omega Deluxe Non-Stick Cookware set (Fry Pan 200 mm + Tawa 250 mm)" from Snapdeal...And when I have recieved my ordered product I was surprised by seeing that fake and incomplete product ...Packing of product is just garbage...And the parcel is only having one pan with very poor quality just like roadside street products...I have odered prestige combo of pan and tawa both but I haven't got that product...
VERY SHAMEFUL SNAPDEAL that you are sending fake and incomplete garbage like product ...At last I WANT MY PRODUCT BE REPLACED BY ORIGINAL PRODUCT WHICH I HAVE ORDERED OR RETURN MY MONEY BACK...Otherwise I would going to strongly recommend my friends that not to buy any product from SNAPDEAL

I had ordered lava kkt jumbo 2 mobile red and black. I recieved the defected piece, so i asked them to return. They provided a return ID and asked to coorier it on the address given by then. On next day i send the item as the guided. I have all proof too. But when the return reched to them, the refused to recieve the package and and its coming back to me now. I returned the package via post office speed post. Tracking ID is EV[protected]IN.
PLEASE DO JUSTICE.
thanks and regards

I've ordered a shoe on this website on 11 dec 2016 and have been waiting since 21 days for the delivery of the product, as on 1 jan 2017 and yet i didn't receive it.
Neither any information is available in the site for proper tracking of the delivery. Kindly take a necessary action to solve this problem from the view of a customer as soon as possible.
This might lead to a fall in your market for providing this kind of lagging and unhealthy services to the customer.

This is infrom u that acctullay I've complaint regrading of my freecharge account (Khatua.[protected]@gmail.com) which was I'm unable to use my account in last 7 days why I dn't know??? 😈 😈 😈

When I am trying to login my freecharge account, I am getting an Error message on my window "Your account has been temporarily suspended due to security reasons" They block my account without any information even notification on email or phone and i am not able to use my wallet amount also however I i've recvied dailybasis various promotion offerd mail from FreeCharge and Snapdeal account is suspended without telling any reason bucz it's linked up my account with freecharge account, It's so embarrassing.. Can anyone help me on this really its very frustrating for me and will it get resolve or not I don't know but seriously I will not use this free charge app again in future and also suggest to my colleagues, friends, relative and anyone who is using this app to uninstall this app from your phone because these are pirates they can do anything with your account but you cannot do anything of these type of company nothing more else.. What the hel of doing man👨??? 😈 😈 😈 😈 😈 😈

Freecharge security system is thord class, they suspend my account in first time ⌚, thats why m unable to recharge my account or use any services of thia website, i face problem due to this, thats i uses paytm that is thousand times better than this company, freecharge dont have any customer care number or supprt why I dn't know???Can u tell me???
Please escalated this matter to concern department 🏬 and resolve this issue and take action immediately also give improve ur security system and customer support. My account is still suspended from ur company..

Regards,
Sanjoy Khatua
[protected]

Sent From 'My Samsung J7 Smart Phone

The product is "skullcandy uproar". The product i received is different than what i ordered, used and packaging is old, soo i wanted to return it and get refunded as i was dissatisfied. But am not able to return the product. I tried calling the customer care but am able to reach them too. I am really disappointed with the service of snapdeal. Hope you could resolve my problem at the very best you can.

I received a chair that i ordered from snapdeal today after a long wait, first the failed to deliver it by the right date but when i received the product it seems that one of the part is missing in the package, i got the top part (Seat) and the bottom part (Frame with wheels) but i didn't receive the height adjustable pipe that connects the wheels and chair so it seems the item is useless. I feel cheated. I have asked for a replacement today how much more days should i wait i already wasted half a month for this chair now order id: [protected]. Snapdeal cheated me in the new year eve. The restric me from review of the product in the store also, there is no easy way to reach their customer support. They dont even provide a chat support or a proper phone support. This is the last time i am going to buy anything from snapdeal, they lost my trust. From today i will only purchase from amazon they seems to be more caring towards their customers

I had ordered a Forme W1+ 4GB and Below Red mobile phone on 15 th dec order no Order ID: [protected] (1 Item) which was working defective i asked for replacement and the item was picked and was about to be replaced on 28th december but no response till 31st december.so i thought to complain about this . is this the promise u keep to your customers.ticket id is (Ticket Id:[protected] check it i want my refund immediately trasfered to my bank account.

During unbox cashback sale I purchased Diamond Facial Kit vide Order no. [protected] dated 12.12.2016. Cashback was received on 28th Dec but again on 30th Dec they reversed the cashback with a message that "cashback of 200 has been reversed due to order cancellation".
On contacting customer care they said as contact number on delivery address was same for two orders only one order will be eligibl for cashback.
But in terms and condition it was mentioned that cashback is eligible once per user. (There is no where it is mentioned that once per contact number mentioned in delivery address). Once per user is defined as once per registered account with mobile number & email address.
Really they are playing with customers with loopholes in terms and condition. They knew they will do this thats why there was a provision in t&c that cashback will be given after 14 days i.e. there will not be chance of return of item with customer.

Serious & kind sincere effort is requested in this regard please.

I bought Micromax X3020 mobile phone from snapdeal. As in retail invoice card, the invoice number is S8F184/16-17/2069 and invoice date is 13-Dec-2016. Sadly, it just stopped functioning on 29-Dec-2016.
Seller:
Sahil Mobile P
Khasra No. 206/207 Amber Grinding Mills, Jaipur Delhi Highway
Item Description:-
Micromax X3020
Item Code: JC1876182
Order No: [protected]
Suborder No: [protected]
IMEI No: "[protected]"

Hi Lazy Snapdeal team,

Order ID: [protected]

How Much Careless and irresponsible are Stupid Fraud Snapdeal Employee !!!

Firstly Delivered Wrong Product with seal opened and different material inside Product box and I raised complaint on same day 22 Dec 2016, But No Return, No Replacement, No Refund till now I Tired to call snapdeal customer care and listening answers Wait For 24-48 Hours, Again And Again.

Two times courier boy visited at my pickup address and he said your product complain is forwarded for wrong product but its seal opened, so raise complaint again for seal opened when we will pickup your product, I informed I have already explained everything to customer care representative, its customer care representative flout not me,

and he closed my return request two times when i called to know why you have closed my request so he answered me, your no. was not contactable

And When I Insist To Transfer Call To Senior, always employee answered Not Available, Busy, And Raised Complaint On 22 Dec 2016 But As Of Now No Resolutions ? I want to only my refund, whether you take your product back or not i don't care


I called today customer care and he refuse to accept my product pickup
Guys never buy any thing else will have to face same problem...