Snapdeal.com Complaints & Reviews

I had submitted my entry on le2 snapdeal contest under which i was required to do a specific task in shortest time. I had scored 17.9 seconds. A while ago the winner list came out and what is weird is some of them (At least 4 out of 10) are snapdeal employees (Check attached screenshot). This is really sad that one of the biggest shopping website in india is cheating its customers by running fake contests. I can't understand why they do this.

A geyser (orient) was bought by snapdeal, the product is totally faulty and is giving electric shocks while running, its a life risk using such product..
Despite the return request been filed for n number of times, there is no response.
A return should be scheduled and money should be returned ASAP.
Order id : [protected]
Phone no : [protected](anita)

I ordered Borse Dark Brown Textured Finish Ladies Wallet on 07.12.2016 from snapdeal, then i received wrong and defected wallet delivery on 12.12.2016 and i paid by cash on delivery Rs. 581 then i same day requested for replaced wallet (Borse Dark Brown Textured Finish Ladies Wallet) and on 13.12.2016 they from snapdeal picked up my defected product and refunded my money without my permission on recharge balance, then i received again wrong and defected wallet on 15.12.2016 and this wallet payment i made from my recharge balance account, then same day i requested for return and snapdeal picked up my product on 17.12.2016 but until now snapdeal didn't refund my money Rs. 581, i called many times on snapdeal customer care but all the time they are saying they refund my money to my credit card but i don't have any credit card, i don't know what to do and get my refund, please help me out and do something that i get my money, our respected PM are saying for cashless India and promote online shopping but i had a very bad experience, please refund my money.

Myself sreejesh from kerala ordered house utility mop few days before. Till now i didn't received that product but the status showing is delivered... This is purely irresponsible from snapdeal.. When i contacted customer care, they said complaint will recover soon...

It's been 48 hours after registering my complaint till now a single call didn't came from them... Now i make a try to call them... They are not accepting the call...

It's my goodness that the ordered product is having price below 1000...

Product:
Zyaden Silver Round Spectacle Frame FR212. Order id: [protected]
sir,
I received this spectacle on time, and after unboxing i found a bend on the temples of frame and i didnt took it as seroius as usuall(iam buying the same product for 2nd time as the first product was tottaly defective). Atfer that i went to "eye wear shop" to get my lens with approciate power suggested by the doctor. After that i went to home and within a short period of time, i was affected by "severe headache" and my whole day had wasted on this headache.the next day i went to hospital for reporting the above problem and the doctor checked my spectales and told me that you should totally change the spectales to recover from headache and she also added that it is due to #BEND IN THE TEMPLES OF SPECTACLES. and i placed the request for refund and its underprocessing on snapdeal. But as i bought a new LENS for this frame which was totally waste for me
so, the rate of lens is rs350. So i request you provide me the rs350 as compensation along with the return of the product.
You can add 350rs to my freecharge account

My email id : [protected]@gmail.com

Dear team,
I have ordered non stick 3 piece kadai & tawa of wonderchef from your site. I had done the payment online of approx 1147 rs. As snapdeal not delivered this item in harda i called this order in jabalpur at my aunt place. The product was not delivered on estimated time then i called snapdeal customer care. They told me that they will delivered the product on 27nov so i went to jabalpur to receive that product.
I am a bank employee posted in harda mp. Product was not delivered on 27 then i came back. Courier got delivered next day. Then i went to jabalpur on 24 december at my aunt place. When i saw the product box was opened, bill was not there and the tawa is also missing. I called customer care they spoke to me very badly then they said that according to policy they will return the product within 15 days and the time period is over. I had paid full amount for this and i want either my money or a tawa from snapdeal.
Kindly help me with this. Waiting for the positive reply soon.
Regards
Priya dhimole
[protected]

Sir mene snapdeal se mobile liya fir usme fault tha to unhone mera mobile replace ke liye applican tion dala to unka service engineer aya to us time mere mobile me vo prblm bnd ho gyi mene bola bad me ayegi to bole hum bad me replace kr denge bad me prblm aiii meme unko call kiya but unhone replace accept nhi kiya fir mene service center se display prblm ka proof slip diya mene uski photo mail ki snapdeal ki to unhone refund liye mobile return lene liye courier boy ko bheja courier boy ne sb saman check krke fir collect slip di muje uske 15/12/16 ko mers mobile snapdeal ko deliver hua uske bad 20/12/16 tk muje refund nhi.mila orr 20/12/16 ko snapdeal se call ata hai kii apka earplug or chager sath nhi hai to mene unko btaya ki mene sb bheje the to vo log muje 20/12/16 se 26/12/16 refund ka bol bol ke muje pgl bnaya mene bht call kiye bt roj bss juthi jankari dete rhe orr ajj 27/12/16 achank muje vo faulty mobile bhej diya

Edited complaint — my complaint has been termed as incomplete. Well there is nothing much to complain in a lock. The lock is a security alarm clock and the sirens should blow once the lock is put in the alert mode and it is fiddled by someone. The siren is not blowing even if it is touched by an external agency or even if some other key is being applied to try and open the lock. The siren blows only if the lock is hit hard which, i feel should not be so. So the complaint is all about the blowing of the siren.

Dear sir,

I have order product from snapdeal as per below details.

Date: 05.12.2016 - order id: [protected] - rs. 499/-

Date: 06.12.2016 - order id: [protected] - rs. 455/-

I have received both product on dt. 12.12.2016 and on same date i have refund both the product.

But sir, till now i am waiting for my refund. Kindly help me. I have talk to snapdeal customer care 10 to 12 times but they are not refunding my payment. I have uploaded my bank statement 3 times. Today also on dt. 27.12.2016 i have uploaded my bank statement. But no positive response from snapdeal.

I don't have any other option. So i came here to get some help from your end. Please do the needful as it is high time now.

I request you to please help me.

Thanking you,
Best regards,

Malay mohanty
Mobile: +[protected]/ +[protected]
Email: [protected]@gmail.com / [protected]@gmail.com

I bought a v3 manhattan queen size bed from snapdeal and there is a manufacture defect in the product, so i raised a warranty claim as it already having a 6 months warranty. I raised this 20 days back and there is no response from the snapdeal.

If i reach to the snapdeal customer care, they will put my call on hold for nearly 30-40 mins and suddenly drop my call.

Also there is no infois provided about the seller snapdeal website.

I was trying to place an order on dec 16, 2016. Snapdeal system showed the order failed but my bank account was debited for rs. 668. I have sent many emails to them but they are sending me same script again and again as follows:

Greetings from snapdeal!

Your payment was not completed at the payment gateway. If any amount has been debited from your card/bank account, rest assured! It will be credited automatically within 7-9 business days. If you require any further assistance, feel free to reply to this email. We’d be glad to assist you. Kindly wait for till mentioned days.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always,

Yours sincerely,
Customer service team – snapdeal.com

If i reply to this email, again they send me the same script. They have not provided any feature on their customer care number with which i can talk to some executive directly. This is the height of embarrassment and frustration.

I have ordered a biker jacket from snapdeal.com (order id-[protected])and for some size issue I have returned it at 21/11/16 but I haven't received my refund yet.
But they r saying that they have refunded it in my account (no-[protected] of S.B.I) in 5/12/16 but for that I have provided my account statement to them but after that also they are not refunding my money back.

I hv order a product from snapdeal Id- [protected]. I hv raised a return request as the product received was defective... Nobody came for pickup but it is showing that pickup was attempted... Requesting you to please look into this matter...On a regular basis this is happening with snapdeal...Worst service in term of picking there defective product...

I ordered converse from snap deal due to fitting problem I I replaced it and while tracking it shows that the item has already reached hub near my area.still it is undelivered .I have been waiting for 3 days.the status shows out for delivery but I don't get any call.then it shows delivery failed.and now there is no update.please help me get my order.

I have been cheated by SNAPDEAL by sending fake product and in spite of raising my complaint, no action has been taken yet and denied to resolve. I have also shown the fake product snap. My order no is [protected]. And product was Ponds age Miracle day cream. Behavior of customer care is very irritant. They are trying to escape their responsibility taking shelter of complaint registration within 7 days. When the issue of fraud and cheating by sending pest in place of costly cream they should take responsibility to taking action against the fraudster company who is spoiling the customer faith, irrespective the time duration but even then not willing to help.

I have ordered a 4g mobile phone. But they send me a 3g mobile and they also changed description of the product after complaint.they made me fool by showing 4g mobile phone on description. And also not doing return or replace procedure. My ordered id-[protected]. My mobile no[protected] pls solve this issue

I ordered "
Himalayan Adventure HA-8105 60 Grey Rucksack" from snapdeal.com and paid money in advance so that to avoid any delays in prioritizing.

Till now I haven't got my product. I mailed snapdeal and vulcanxpress (courier) but no response was taken. Vulcan replied they will take action after transit. But since then product is always in transit. And since 18th it shows its still in Delhi.

It was urgent for me to get the product delivered and due to which i couldn't travel. I expect snapdeal to deliver my product within 1-2 days or refund my money with all sorts of vat and taxes applied on my card payment to my bank account.

*AWB: DSP[protected]vulcanxpress.com) - courier tracking id
*Product name:
Himalayan Adventure HA-8105 60 Grey Rucksack
*Website: www.snapdeal.com
*Order ID: [protected] (snapdeal.com)

I tried calling customer care (both snapdeal and vulcanxpress) but all are automated calls and there is no option to talk to executive or any officer or representative.

I am still waiting for my refundable money, while i had returned the product on August 2016. I also attached the courier receipt on snapdeal panel. But still, I didn't get my money back. And the product "Dr. Gene Accusure Glucose Monitor with 10 Strips" I purchased was too poor and not working properly. I followed all the returned and refund policy of snapdeal, but why snapdeal is not refunding my money back till now. Really it is a very bad service of snapdeal.

You were send me the fakr gainer.. There is no lot no. And hologram on it label... And i bought it 20days ago... But yesterday I saw that the product was fake.. After using it and seeing its packaging... I want my money back otherwise I will file a complaint.. I will go directly to the consumer court.. By your fake product they can prevent many health problems.. And death also causes.. Kindly give me my money back... My order id is [protected] and i placed it on 25/nov/2016

Dear all,
I ordered 4G Phone in october 2016, but snapdeal sent me a 3G phone. When asked they assured me that they would replace and asked me to return the phone. I returned the same, but they declined stating that the phone is used and had scratch. Soon, they returned the wrong phone to me!! Please see my complaint c1433931, where I have attached the pictures of the phone also. I asked them questions - Where is the scratch? Where is it dirty? What do you mean by "used"? I did not get any response to these questions. Instead they asked me to send the phone again, saying that they would refund. I asked them to put it in writing, which they failed to do. I want them to trust me once, while I had trusted them 4 times on this order.
Regards,
Raghav.