Snapdeal.com Complaints & Reviews

I am MAKRAND Tripathi, I ordered a philips trimmer QT-4000 on 26 dec 2016 at around 10am an paid through debit card (AXIS BANK) ...after sometime I found message from axis bank that you have debited 889 rs but when I checked in my card there show no order placed. my mail is er.[protected]@gmail.com. Order not placed but money deducted..please refund or place the order as soon as possible
Bank name : Axis bank
Acc no.[protected]

I have order PUMA sweatshirt ([protected]) on 14 dec by giving money online and estimated delivery should be between 18 to 20th Dec as per snapdeal and its still undelivered.
And you guys are not responding to my mails. Till date i didnt get any respond from your side. What is the status of my order?
It sees snapdeal is not authentic enough to sale the product. No trust. I suggest not to procure any product in snapdeal. Poor customer support...
This is what bad service is getting from Snapdeal as no one is bother to call back.
I am not gonna recommend anyone to pay in advance so that no one can go through as am feeling now.

The order was marked delivered by Snapdeal courier partner on 5th but I received the same on 15th.
The product I have received is different from the one ordered by me. The size I've ordered was 10 but I have received is 9
Screenshot attached.
Kindly get me my money ASAP.
I complained about the same to snapdeal but didn't get any response.
Complain reference number 37724068, 38011674.

Pathetic support.
Regret for shopping at Snapdeal.

Order ID-[protected]. I have purchased on 5th Dec but the product has not been delivered yet. Only getting assurance from snapdeal team but no one is giving exact timelines. The website keeps on increasing delivery dates. I guess I have been cheated. I just get one standard response our team is working and your problem would be resolved soon. I think I need to go to consumer forum for help as I my problem has not been resolved in 20 days. I think Snap deal is purposely doing this to play with customers money.

Regards,
Shankar

Reminder-xv

Ndb/15
To,
The snapdeal
Sub:- complain against the broken honey bottle dabur honey 1 kg with free 250 g honey damage & defective.

Kind atten: 1. Kunal bahl is co-founder & ceo of snapdeal
2. Bansal
3. Rakesh kumar as discussed with you for return of money
Ref:- (1) order id: [protected] delivered on[protected]
(2) ndb/1 dated;[protected]
(3) ndb/2 dated;[protected]
(4) ref no.33335718
(5) ref no.33333904
(6) ref no.33467339
(7) ndb/3 dated;[protected]
(8) ndb/4 dated;[protected]
(9) ndb/5 dated;[protected]
(10) ref no.34737874.
(11) ndb/6 dated;[protected]
(12) ndb/7 dated;[protected]
(13) ndb/8 dated;[protected]
(14) ndb/9 dated;[protected]
(15) ndb/10 dated;[protected]
(16) ndb/10 dated;[protected]
(17) ndb/12 dated;[protected]
(18) ndb/14 dated;[protected]
Dear sir,

I've placed an order on you vide order id: [protected], dabur honey 1 kg with free 250 g honey rs.1029. Which was delivered in leak & damage condition which has been mentioned in delivery note too.

It was discussed twice with rakesh kumar who has given the confirmation for return of money but it was observed that
No concrete action has been even after his confirmation.

It is regretted to inform that no concrete action has been taken
As co-founder & ceo of snapdeal from your end the undersigned expect a positive response from you as a co-founder & ceo of snapdeal

It is regretted to inform you that no telephone is used to call me but same caption pasted again and again befooling the customer by not giving the mobile number or landline to call the undersigned. It shows the bad intention of the snapdeal
But if needed the case may admitted to consumer court by not settling down the issue amicably& cost of the expenditure incurred by the undersigned would be born by the managing director of the snapdeal. Pl note.

Please note the undersigned has discussed the issue with sharma who has assured me to settle issue within 24 hours by sending representative discussed on[protected] at 9.30 pm
But it appears no action has been taken till[protected] at 7.00
Inspite confirmation for exchange the package. It is clear cut of fraud on part of snapdeal by not settling the dispute in good spirite. If no timely action been taken on your part tends to legal opportunities

The undersigned would like to request you either replaced
The dabur honey 1 kg with free 250 g honey rs.1029 delivered in broken condition or return my money to my account. And arrange to take back the broken bottles immediately and photo of the
Broken honey bottle dabur honey 1 kg with free 250 g honey
Is enclosed. You are requested to collect immediate the broken honey bottle dabur honey 1 kg with free 250 g honey. It is infact a cheating to the customer by sending such broken honey bottle dabur honey 1 kg with free 250 g honey. The undersigned has
Very bitter experience. Give detail of your bansal md with mb so that the undersigned directly contact with him.

Please do the early action by collecting broken bottle of dabur honey immediate on your part. But it is seen no action has been initiated at your end shows the how much concern about the customer by cheating and after response the action has not been taken. Sothat the undersigned should not have further embarrassment.

N. D. Bhatia iofs. Fie (Mb:- [protected])
E-mail: [protected]@gmail.com
Indian ordnance factories
Ministry of defence
Government of india
Dated, delhi
[protected]

I booked Samsung multifunction 3401 printer with snapdeal and did an online payment of 6570 on 07 Dec 16 .
That day I was confirmed that my order will be delivered to me on 14 Dec 16.
But till now I have not received my order . On 24 Dec I received mail that My order has been cancelled. This is totally fraud company.
They kept my money till 20 days and until 25 night I have not received any refund.

I purchased mobile under aforesaid order number. The product does not work properly that's why this was returned by me on 24.12.2016. Everything is ok up to this incident.after this selling company and snapdeal both are trying to grab customer's money. They say refund policy not applicable so we can only replace this product. While this type policy not mention ed on snapdeal website. Further company's authorised engineer also agreed that it's serious problem in this device.Means intex sale faulty pproducts on snapdeal portal. Snapdeal also support to seller.

Please help to me for refund my money.

I have ordered woodland sandals worth rs. 3000 from snapdeal, and I received instead of that sandals low market cheap shoes of worth rs.500 of Asianew sports. I've been cheated by snapdragon and I have talked to snapdeal executive they are not taking any action .

I have purchased one Titan raga watch on 23 rd December. when I open the snapdeal pack box, I seen dirty full of dust titan box . no warranty card provided. the same day I have contacted snapdeal customer care and I got nice response stating that you will get replacement in day or two . after two day one stupid from snap deal customer care called me said that replacement not possible. it sees snap deal not authentic enough to sale the product. No trust. I suggest not to procure any product in snapdeal. Poor customer support.

Dear,
Why you guys not even responding to my mail. Still date i didn't get any respond from your side. What is status of my refund. If you are not able to reply i'll go with consumer court complaint.
I have ordered parker pen on snapdeal but some reason snadeal has cancelled my order and still date refund not returned.
Order ID: [protected] Cancelled on: Thu, 15 Dec, 2016
Refund Mode Timelines Amount
Credit/debit card 3-4 Business Days Rs 314

Regards,
Jai Ganesh A

I ordered akyocera km1635 drum for printer. I got it but it has some scratches on its surface so that drum can not used on the printer and its looking an used drum. Order no-[protected]. Item name-gmpopc drum for kyocera mita 1620/1635/2035/1650/2050.

- no cashback of 10% using freecharge... Cheat snapdeal
- no refund on my last order for suitcase 24 inches.. Slow snapdeal
- my shoes (Leeport black sandals) not delivered... Late snapdeal

To snapdeal
I want to return or replace my lenovo a1000 grey
Mobile because mobile touch is not working properly. And i am completely upset from this type of service from snapdeal. U are very big franchise please do not work like this.
Please replace my mobile or i want to take some leagle action.


Thank you
Regards
Dimpu sharma
Cont-[protected]

I had ordered a backpack on 17th December '16. I got the message today (25th December '16) i.e after 9 days that it has been dispatched from Bangalore hub. I expected the delivery before 25th December as i have a train to catch on 26th but as it got dispatched after 9 days i don't think it'll reach anytime soon. This inconvenience is intolerable.
Order details:
wildcraft rock & ice travel backpack
order id: [protected]

You have to improve your site because there are some restriction about change email id.
Users can not change there email id.

My name is ranjit paul. I wanted to update my new email id, but i can't.
Plz help me to chane my email id.

My previous email id -ranjit.P.[protected]@gmail.Com
my new email id [protected]@india.Com

if it possible then please che my email id through your administrator.

Thanking you
ranjit paul

I have ordered I phone 5s on Dec 8th. Order- ID-[protected] and snap deal failed to deliver the product and postponed 3 times and even after they failed to deliver the product.Hence I have cancelled the order on Dec 17th.and got the cancellation confirmation as well after that as per tracking update I suppose to get refund amount on Dec 23rd. But I haven't got till now and not even single call from Snap deal.it is very pathetic poor customer service and they are cheating to Customer's. I need my money back asap.my contact number [protected].
Regards
Gajanana.

I placed an order at snapdeal, moon bella black biker jacket, which didnt fit as per my size, i requested for the medium size which later on they were unable to provide as it was out of stock, then i againt placed a return request which snapdeal since 30th nov till dec 24th none of the concern team have visit or took the product, let me inform you again in this length of days i got many a calls in every 2 alternate days for the confirmation of return receipt but they failed to receive the product, i already spoken to 5-6 snapdeal telecaller executives and used to narrate the same story again & again but still now no response.

Last one caller name with fake promise is:
vishwas tiwari

spoken to the below one today only, may be he would be able to stood in his words:
shubham thakur

conclusion remains:
*snapdeal is not focus on its returned products
*the communication made between few of the customer and tele caller executives is given less priority
* though the market share has increased a bit, they are not concerned more in the service & complaint any more

Order ID: [protected]

Product: YU Yunique Plus (8GB, Black) mobile.

First Step:

I have bought one Yu Yunique 4711 mobile from snadeal on 10/12/2016.But after opening the pack, i have found that screen protector is used.But before opening this(screen guard) i have already taken jio sim with mobile.So when i report this to customer care, they send me return request.But as i have already taken jio sim with it, i do not want to return the product.But i request them to replace the screen guard.Every time they take report as query, but do not response.What to do?i do not want to return the total product but i can return used screen guard.Thanks.

Second Step:

As a return they just give me Rs-100 freecharge gift voucher.This is not main freecharge balance.So again I have to buy another snapdeal product.Also one of the executive told me that i can use it as mobile recharge.But i tried lot.All the time it is unsucessful.


Now my question is if they want to return Rs-100.Give it as main freecharge balance.That time i can use it for other purpose, except buying SNAPDEAL product.

I ordered a Preethi ZODIAC Juicer Mixer Grinder Black and a
Black Pearl Plasma Three Burner Toughened Glass Gas Stove worth Rs.7816 on 19th December 2016 at 10:54 am. I paid through my debit card. Money has been deducted from my Lakshmi Vilas Bank account but the order has not been placed. I got mails and message from snapdeal that my order is incomplete and if any amount has been deducted from my account it will be refunded with in 72 hours. Its been 5 days already but its not refunded yet and and no order information is available on Snapdeal. Please place my order or refund the money.
BANK NAME: LAKSHMI VILAS BANK
ACCOUNT NO: [protected]
SNAPDEAL ACC. NAME: P.krishna

I am a regular buyer at snapdeal. However, the recent purchase of the above product was very poor. I received the parcel on tbe 10th dec and i requested for a return pickup on the 11th dec. Yhe courier co. Has lied that they made attempts to pick the parcel but i refused. Next, i have spoken with mridula, sujeeth, ankit, suhail & komal and their supervisor deepak. Everyone of thr executives promised that it will be. Picked up within 24-48 hrs. But no. They have not picked up the parcel yet. I request them to look into this asap. Thanks