Snapdeal.com Complaints & Reviews

Hi
I order lancer shoes from snapdeal app with the gold delivery as i need it on the urgent basis. It has to be deliverd by the the 23 dec 2016. When i check the status it shows it's delivered but i haven't recieve any package. Order number [protected], very bad service snapdeal i wish i wasn't placed this order from you. Please can you can help me with this.

I ordered a cell phone worth 12000 rs on 17 th of dec. The estimated delivery time was till 23 th dec 2016, the delivery date has crossed and still i havnt receieved. I made a contact with courier service twice and they were telling that due to barcode mismatch, the shippment is delayed, then i contacted snapdeal and the executive fairly helped me. The product.3 years back i ordered a dslr camera and faced the similar issue, 3 years then in 2017 on the verge and still snapdeal has not been able to inprove the delivery process.
Mob no [protected]

Snapdeal sold Himalaya Aloe & Cucumber Refreshing Body Lotion 100 ml with Rs. 110/- plus delivey charges extra rs 30/-, when i received the product its having MRP RS 80/- ONLY. delivery charges extra is OK, but charging from customer over MRP is totally fraud. wrost experiance on snapdeal.

AMIT NABEDA
[protected]

I ordered prestige electric kettle. its been 2 days and Snapdeal hasn't dispatched it till now. I need it by 25th of december please. It is urgent. Why hasn't the order been dispatched yet. I did not find any option on snapdeal website for this query. Kindly dispatch the order quickly because i need it urgently. Get it delivered on 25th december please.

Please improve your customer service

My name is M.Dharaneesh

I have placed an order on[protected] for iPhone 5s(16GB, space grey). Item received on[protected]. My order no is [protected].. on the same day I have requested for replacement as I have faced voice disturbances with incoming calls.

They picked up the phone on[protected].. I have not received any information regarding replacement up to[protected].

I called customer care regarding the status of my replacement, they said that item received on[protected] and quality check to be done. so they asked me to wait for 48 hours.

Again I called them on[protected]. Then they said that item not received yet and asked me to wait for 24 hours.

Daily I am calling SnapDeal up to[protected]around 10 times I called them).. finally item received at their end on[protected]. It took 13 days for them to get the item back.

On[protected], they sent email to me by stating that " your replacement order has been cancelled as some of parts/ accessories are missing". The courier person has verified all the accessories like charger and earphone when he picked up the item on[protected]. They are unable to know where the problem had actually happened. The item is in transit from[protected] to[protected]..

It has been clearly mentioned in your return/replacement policy that the courier person will not accept the items without accessories.. In that case how the courier person has accepted my item.

I lost my patience by waiting for these many days.. they are trying to cheat me by sending back the defected iPhone without earphones.. Kindly do the favour by investigating and try to know where the problem had actually happened..

Cheated by SnapDeal...

Order number-[protected]
Mahinder
Ph no-[protected]
I have ordered a smartwatch but I didn't get what I want. I didn't like the watch.l placed a refund request but the request is declined.l didn't take the watch because you didn't delivered the same you show.S o, l cannot take this watch please refund my payment.Please refund my payment as soon as possible.

I would like to inform that one of my pants is missing...order id is as follows :[protected].i want to return but delivery boy is not accepting it . ...pls provide a solution...i ordered totally 5 pants as 3 in one order and 2 in the other...but as for the order id provided where it was supposed to have 2 pants -it have oly one...pls allow me to return the 4 pants and get me a refund or replacement...dnt be in the group o[censored]NTRUSTED shopping sites, SNAPDEAL...dnt degrade down to that level...do solve my problem...and order is in the name of :Anushil Mishra and mobile number is [protected]

Order no:[protected]

I cant return my order. I closed replace request by mistake.. After than i want to return my order but there is no option for return that order.. I always getting same massage that return request closed.. Pls return my order.

I buy a redmi 3s back cover from snap deal but the item was damaged so i returned the item on december 21. Till now i didn't get the refund rs 325 to my account. S o please refund the money to my account...

Order number [protected] retuned to snapdeal due to the damaged product recievd reutun picked up by snapdeal and declined the product for refund sending the damaged product so i need my refund how can snapdeal send snapdeal send retun to customers damaged product iwant my refund back how could snapdeal deliver flith products to customer i want my refund back
mobile [protected]
order number [protected]

I have order two items from snapdeal i.e. one laptop bag and a pen. It comes through ECOM express courier and the delivery boy don't have swapping machine. When I asked him he argue with me and said we will not take swapping machine do whatever u want to do .I belive online shoppshopping companies should aware their courier companies about this .kindly do the needful else I will go for consumer complaint.

I was orderd 20 November 2016 gionee s6s mobile... I was recive mobile 27 NOV 2016 ..they send fault mobile...the Mobile has a battery problem and hanging problem heating problem..
i also order redme note 3 .it was also fault mobile but it replace but that time india gioing to disital india how it can possible if they sending wrong mobile and customer care call also not connected...i need a replacement...name ravindra singh ..order id...[protected]

The mobile was corrupted after second day of received(7th DEC, 2016) from snapdeal. Immediately I raised the complaint against mobile but nobody is responding till date & i am calling customer care continuously, their is no response. So i am sending back my received item.
Kindly resolve this complaint
& I send the same complaint to
1. Mr.Kunal bahl (kunal.[protected]@snapdeal.com) &
2. Mr.Sandeep Komaravelly (sandeep.[protected]@snapdeal.com)

Regards,
Murahari
[protected]

I have retured the purchased item on 21st dec 2016 order id :[protected] pick up receipt no:[protected] but i din get any updates n the money is not refunded to my bank account. Package content: janasya cotton straight kurti size: s

I have order a 4G ebnable phone from snapdeal, we received that Product.but in that product jio 4Gvoice call app is not working.so we register a return product service under return policy but the service of snapdeal is of worst condition.the engineer come from snapdeal to solve our problem is directly send the message to company that our product is working properly without any check.we are facing that problem till now.after this i have been tried for register that action again but the 7days policy has been expired.what we have to do please provide a usefull information to us.

Hello Sir
This is regarding order number [protected] Philips trimmer.
I didn't receive any order from your end but I am getting delivery confirmation messages. The order was paid order and I don't want to loose my money. So either you look into the matter that where is the product delivered or I want my Cashback. I already have a bad experience with snapdeal. And again I am experiencing the same. Kindly help me out.

Hi Public,

I want to use this forum to bring out a certain unfortunate experience that I had to go through with Snapdeal India. I had order a Skechers shoes - Order # [protected] on the 9th Dec 2016 which was to be delivered by 12th Dec 2016. The courier person(Velex logistics) gave me a call on 12th Dec 2016 and I told him that I am in a meeting and cannot receive the package now, please wait for 15 mins. The courier person understood it as a rejection of the package and marked it as rejected. I tried calling him back but couldn't get through.

This is when the actual issue started. I called snap deal on 12th Dec 2016 and they said that it will be delivered by 13th Dec 2016. But it wasn't, so I called them back on 13th Dec 2016 at 8 PM and then they said that it will be delivered on 15th Dec 2016. I patiently waited until the date given but to my vain, they didn't deliver. When I called them again at 7 PM on 15th Dec 2016, I was told that it would be delivered by 16th Dec 2016. So I patiently waited again but the result was the same. So I called them again on 16th Dec 2016 and was told that this time for sure on 17th Dec 2016 it would be delivered. I waited again but the result was not to change so I somehow after great difficulty found out the courier company's local hub phone number and called them. They said that the product is with them and they have not got any notification to deliver it to me. So I requested them to deliver it as it was a prepaid order(EMI) to which they agreed. But on 18th Dec 2016 early hours, I got a message that my order is canceled.

This was an EMI order for which my bank had charged me 14% interest rate, which now I would have to pay for no reason as Snapdeal was refunding me only the original amount of 3014/-. I had called Snapdeal at least 5-7 times and each call lasting for at least 20-30 mins and that too in roaming. Overall I have had to go through a loss of 700-900/- for no reason.

My only questions are Who hired the courier company to deliver the order? Whose mistake is it if the courier boy rejected the order due his own misunderstanding? My money was blocked with Snapdeal for 2 weeks and I have had to pay nearly 700-900/- for nothing.

Snapdeal should reimburse such customers where it is their mistake. Why should the consumer be made to go through the loss for no mistake of his. So this is to bring to all of your notice that Snapdeal is indulging into wrong malpractices.

I request the consumer court to look into this and take an appropriate action.

With Regards
Amit

Hello,

As i have place an order under FREECHARGE 100% Cashback Scheme.

You also ship my order then after 8 days u cancelled my order by saying abnormal reason Or Say FARGI reason while my product reached at my destination city on 18 dec.

Due to Which i have lost Rs 205 either u refunded my amount but as i have purchased under Freecharge offer & my net cost of the product after cashback Rs[protected] then who will responsible for this.

Why you launch this offer if can deliver the product to customer.

I WANT MY Rs 200 CASHBACK otherwise deliver my product.

Order ID: [protected]

I have ordered Cute Feet Tan Casual Shoes.
The packing was extremely shabby in a tattered shoe box.
I have not received what I have ordered. Snapdeal has sent a totally different Cute Feet Tan shoes that do not match what i have ordered in any way!
The color, pattern and type are not what i wanted.
I have ordered for refund.
Kindly refund ASAP!

Please deal with the issue immediately and do send a refund.

No body contacted me to deliver this product untill now, but they are displaying a message i refused to receive it, this is wrong

Order id: [protected] (1 item) details
Placed on 09 dec, 2016

Hawkins contura hard anodised aluminium 3 ltr cooker
Cancel don't want to use product return / replace need help?
Status: delivery reattempt scheduled delivery scheduled on: 21 dec, 2016 (2:00 pm - 6:00 pm)
Last updated at 2:36:56 pm, today
Track
Delivery will be reattempted on 21 december, 2pm - 6pm