Snapdeal.com Complaints & Reviews

Hi Public,

I want to use this forum to bring out a certain unfortunate experience that I had to go through with Snapdeal India. I had order a Skechers shoes - Order # [protected] on the 9th Dec 2016 which was to be delivered by 12th Dec 2016. The courier person(Velex logistics) gave me a call on 12th Dec 2016 and I told him that I am in a meeting and cannot receive the package now, please wait for 15 mins. The courier person understood it as a rejection of the package and marked it as rejected. I tried calling him back but couldn't get through.

This is when the actual issue started. I called snap deal on 12th Dec 2016 and they said that it will be delivered by 13th Dec 2016. But it wasn't, so I called them back on 13th Dec 2016 at 8 PM and then they said that it will be delivered on 15th Dec 2016. I patiently waited until the date given but to my vain, they didn't deliver. When I called them again at 7 PM on 15th Dec 2016, I was told that it would be delivered by 16th Dec 2016. So I patiently waited again but the result was the same. So I called them again on 16th Dec 2016 and was told that this time for sure on 17th Dec 2016 it would be delivered. I waited again but the result was not to change so I somehow after great difficulty found out the courier company's local hub phone number and called them. They said that the product is with them and they have not got any notification to deliver it to me. So I requested them to deliver it as it was a prepaid order(EMI) to which they agreed. But on 18th Dec 2016 early hours, I got a message that my order is canceled.

This was an EMI order for which my bank had charged me 14% interest rate, which now I would have to pay for no reason as Snapdeal was refunding me only the original amount of 3014/-. I had called Snapdeal at least 5-7 times and each call lasting for at least 20-30 mins and that too in roaming. Overall I have had to go through a loss of 700-900/- for no reason.

My only questions are Who hired the courier company to deliver the order? Whose mistake is it if the courier boy rejected the order due his own misunderstanding? My money was blocked with Snapdeal for 2 weeks and I have had to pay nearly 700-900/- for nothing.

Snapdeal should reimburse such customers where it is their mistake. Why should the consumer be made to go through the loss for no mistake of his. So this is to bring to all of your notice that Snapdeal is indulging into wrong malpractices.

I request the consumer court to look into this and take an appropriate action.

With Regards
Amit

Hello,

As i have place an order under FREECHARGE 100% Cashback Scheme.

You also ship my order then after 8 days u cancelled my order by saying abnormal reason Or Say FARGI reason while my product reached at my destination city on 18 dec.

Due to Which i have lost Rs 205 either u refunded my amount but as i have purchased under Freecharge offer & my net cost of the product after cashback Rs[protected] then who will responsible for this.

Why you launch this offer if can deliver the product to customer.

I WANT MY Rs 200 CASHBACK otherwise deliver my product.

Order ID: [protected]

I have ordered Cute Feet Tan Casual Shoes.
The packing was extremely shabby in a tattered shoe box.
I have not received what I have ordered. Snapdeal has sent a totally different Cute Feet Tan shoes that do not match what i have ordered in any way!
The color, pattern and type are not what i wanted.
I have ordered for refund.
Kindly refund ASAP!

Please deal with the issue immediately and do send a refund.

No body contacted me to deliver this product untill now, but they are displaying a message i refused to receive it, this is wrong

Order id: [protected] (1 item) details
Placed on 09 dec, 2016

Hawkins contura hard anodised aluminium 3 ltr cooker
Cancel don't want to use product return / replace need help?
Status: delivery reattempt scheduled delivery scheduled on: 21 dec, 2016 (2:00 pm - 6:00 pm)
Last updated at 2:36:56 pm, today
Track
Delivery will be reattempted on 21 december, 2pm - 6pm

This is to inform that i have received the wrong product from your snap deal. I have ordered muscle infusion black whey protein in your website but i have received muscle infusion which available for rupress 3880 in other websites after that immediately i request for the return of product on the same day after few minutes still the courier is yet pick the product i'm totally frustrated with snapdeal. Please do the needful.

I have attached few attachment for your reference

Regards
Chandan

Order id:[protected]

I had order this product on 10.12.2016, still I have not received it. its been 12 days. They told that they will re schedule the order. Disgusting on the part of snapdeal. How can a customer trust snapdeal. I am not even able to contact any of snapdeal customer care executive.

Dear Snapdeal Team;

This is Anuj kumar Arya from Allahabad, i have ordered a product on Dated 4/12/2016 having Order Id- [protected] and still i am not received my product and today is 21/12/2016.I follow your team by telephonically many times since 12 days, regarding this issue but every time your team gives me a fake Commitment and promise about soon delivery & ensures me that my Problem will resolve shortly but today 17 days passed and still i am not found any hopeful response from your side when i ask about him about my shipment and its Tracking record they denied to provide any accurate and exact status of it.I have already registered my complaint to your customer care many times but still you not taken any action about this .

Dear Snapdeal Team,

I would like to inform you again that you have already crossed your delivered time limit 2 times (1st-9th.12.2016 to 15th.12.2016 & 2nd -17.12.2016 to 21.12.2016)

Now this is too much !!! Its my request you all to please don't do this type of fake activity like this and don't commit fake like this if there is any possibility then please refund my money into my account otherwise i will take an strict action against you in Consumer Forum.

Snapdeal now this is heights of lying! I have a record of each and every call I have made with Snapdeal. Everything you have told me is on record with me. I will for sure move to consumer court and being a blogger, your harassment will be out in the social media world as well.

Thanks & Regards
Anuj kumar arya
[protected]

श्रीमान जी
मैने एक पेनडाइव का आर्डर किया था जिसका आर्डर सं0 नं0 [protected] हैै
जो कोर‍ियर वाले के पास डिलीवर होकर पहुच गयी है वह कोरियर वाला ये कह रहा हैै कि जिस को सामान चाहिए यहां से ही प्राप्‍त करे मै आपको होम डिलीवरी नही दे सकता जबकि उसमें डिलीवरी चार्ज भी लगा हुआ हैै फिर भी आपका कोरियर वाला उसे सम्‍बन्धित पते पर भेजने से मना कर रहा ।
आपका ये व्‍यवहार, कस्‍टमर को परेशानी आपकी अच्‍छी असुविधा का प्रतीक है ा
मोबाइल नं0 [protected]

It all started when I purchased a DELL Laptop from Snapdeal during the Diwali sale. It was mentioned that MS Office was preloaded in the laptop but what was provided was a trial pack. There was no original invoice provided by the vendor with the service tag No. mentioned, this is required by DELL service center to process the 2 years extended warranty. I had to pay Rs. 5000 extra to DELL for this. Snapdeal compensated me by paying Rs. 3000 as SD cash.
This is where I got trapped, on 13th Dec 2016 I placed an order for a Philips LED TV as I thought, I would utilise the Rs. 3000/-.
Seems this Philips TV was despatched from Kolkata on 15th Dec 2016 and was finally Delivered to Navi Mumbai where I stay on 20th Dec 2016. Upon opening the TV it was found that the screen was completely smashed. This was due to the very poor packing used by them. Just the original cardboard carton was used with a thin sheet of white antishock packing. I was checking the Bluedart website for package details and it took them 4 days from Kolkata to Navi Mumbai which means that the product was shipped by a truck. No wonder that the screen was smashed as in transit it had to get damaged 100% with the flimsy packaging done by them.
Contacted Snapdeal and they said they would pick up the broken TV and replace it. The replacement would arrive by 3rd or 4th of Jan 2017. When I told (call on 21st Dec)them that I wanted a new TV before christmas they said that same cannot be done. Snapdeal also refused to give refund for the product, saying that there are no refunds on electronic products. Now they had taken my money on 13th Dec itself and I still dont have a TV.
This is very irritating as we wanted a TV before Christmas and had placed the order well in advance on 13th DEC 2016 and paid for the same.
I cannot buy a TV from a shop in Navi Mumbai as my money is not being refunded by snapdeal, who are insisting on sending another TV to me by 4th Jan this time from Delhi.

Product booked in 5th Dec(Order ID: [protected]) on Snapdeal, and as Snapdeal committed to deliver between 16th Dec ...where I, myself followed with Snapdeal's courier partner Gati couple of times, what I got to know that, there is a major false communication done from both the parties. From Gati and from Snapdeal. Till today, my product is not delivered neither I got any concrete information whether the product would be delivered. I am a regular online buyer of Amazon, Ebay, Flipkart. I have never come across this kind of horrified, most unprofessional approach.
Everytime, when I call Snapdeal customer care number, everytime, they use to tell me that the product is on transit. But when I personally checked with the courier guy, I have come to know that the product is lying in Kolkata godwon.

But, Snapdeal, didn't update me when it would be delivered ...Till today, my product is NOT delivered by Snapdeal.

Snapdeal will cheat customers after getting their money. It is just fun for them. I ordered for JBL T200 head phone but I got a head phone which is not even worth 50Rs. Requested for return/replacement only to know that I need to courier the package. After getting our they can order us anything as they like. Now the item I returned failed in quality check it seems...only God knows what snapdeal think of its customers.The item can be even get stolen by courier guys. But ultimately it is us customers who have to pay.

Order no:[protected]
Sub order id:[protected]

Never trust snapdeal.

I bought a red rose but i was out of station so couldn't receive my order. I requested a return of item. But on 19 December I received an email order delivered succesfully. While i didn't receive any item. On 19 December I registered a complaint About it. But still i haven't receive any response and not even my payment back. My order id is [protected].

I wanna return the order and due to some problems my email id is blocked and I didn't got the return form I want return form what should I do the product size is too small I can't keep it .. so I wanna exchange it but without return form it is not possible so I want return form... I wanna exchange the order...or refund the order I will place another order

I have placed an order of Shoe Lab Silver Platforms Heels on 11th Dec. 2016 [ order ID :[protected]. From 16th onwards I have been tracking my order.

Order processing has been initiated
11:55 PM, 11 Dec, 2016
Order is being readied for dispatch
11:55 PM, 11 Dec, 2016
Item is packed and will be dispatched soon by courier from New Delhi, 04:40 PM, 14 Dec, 2016.
Item has been given to the courier
04:40 PM, 14 Dec, 2016
Courier is transporting your item to a hub near you
09:29 PM, 14 Dec, 2016

So, from 14th Dec. till 21 Dec.( estimated delivery) the item hasn't reached the nearest hub and now that I have waited till the last day which was estimated for delivery and wanted to speak to the customer care, I couldn't get anyone over the call to speak to, it was repeating the same stuff which was there in the website and app. This made me very disappointing since I was expecting in time delivery, if not at on time delivery. Futhermore, there was no specific mail ID given for consumer related problems or for such kind of order placement delays. Now that it took around 10 days, I hope that I would be getting my order safe and such kind of delays should never be committed by a B2C company like Snapdeal.

Nescafe twin set with free mugs vide order no [protected] had been placed with Snapdeal which had been delivered in damaged condition. It was reported on 20.11.2016 and Snapdeal opened a sub order no. [protected]. It was agsin delivered in broken condition on 24.12.2016. This was notified to Snapdeal vide email at [protected]@snapdeal.com on that day itself with photographs. It kept on lingering in the matter despite constant follow up on my part. Today on 21.12.2016 it made a false statement that the replacement had been delivered on 2nd December 2016. It has failed to furnish any proof of the alleged delivery. My question is if it had delivered on 2nd December then why it kept sitting over the matter for 19 days. The false statement is being made to dupe me. It has neither replaced the goods nor refunded the price. On the other hand it had caused me undue loss.

Dear sir,
With reference to my snapdeal order no [protected] dated 12 dec 2016 which is prepaid order, which suppose to be delivered by 14 dec 2016 as per snapdeal gold benefits. When i contacted to snapdeal through email as product was not delivered by even 15 dec 2016, i got a response that the date is revised to 20 dec 2016 without giving any reason. When i tried to reply to that mail it was shown delivery failed.
Today is 21 dec 2016 and timing is 2200 hrs but till now also this order is not deliver even in snapdeal website also there is no tracking record available where is this item actually available rite now. While trying to contact to customer care through email there is no response even after sending 3 remainder through mail. Snapdeal customer care is so horrible that continuously trying even after 3 days i am not able to connect them as their ivr system is such f*king which i can't explain in words. Finally on 20 dec 2016 i got connected with customer care executive through telephone. As per customer care executive and snapdeal senior supervisor, item reached bangalore on 19 dec 2016 and it suppose to be deliver by 20 dec 2016 so i suppose to wait till 21 dec 2016.
On 21 dec 2016, when i again contacted them (Customer care executive plus supervisor) they repeat the same language to wait for another 24 hrs. When i asked them to cancel the order and refund my amount immediately then they said amount will refunded only after that item will received back by seller. Shocking news is that this order come via snapdeal logistic only (Third party is not involved in it shipping) but still snapdeal not known where is that product and why logistic are not able to deliver it moreover as per customer care executive they don't have any channel to do contact with bangalore office.
In 2014, i purchased memory card from snapdeal and after that i never purchased anything again as i know how poor service these people provides to their cusotmers. This time i got a message from freecharge regarding the offer and connectivity with snapdeal freecharge thats why i ordered this product because of freecharge and moreover i thought may be snapdeal become faster in this time period but i was wrong snapdeal never ever changed. Snapdeal is famous for lazy logistic, lethargic service, horrible customer care etc etc but still i am not able to understand why freecharge took this step to combine with snapdeal. Hey freecharges, you guys are doing very well in yours own field and why you also want to spoil your reputation too along with snapdeal. Please wake up freecharge otherwise i am also going to use yours services also as other alternate (Paytm, mobikwik, jiomoney etc etc) are also available in market like flipkrt, amazon.
I am writing this email to you mr ceo to bring a matter of failure (Poor services) in your knowledge as i am really very disappointed with the services i got everytime! U can check my other order no [protected] dated 18 dec 2016, which are coming from bangalore only but still its not deliver when i asked to customer care regarding the same, they told me delivery time period is from 22 to 26 dec 2016 so we can't deliver it before that time period, disgusting service provider.
I ordered whirlpool 190 ltrs (Order no [protected]) from snapdeal but because of their this type of behaviour i cancelled it and again i ordered it from flipkart order no od[protected] dated 18 dec 2016 at 1825 hrs and i got this product on 19 dec 2016 at 0800 hrs early in the morning and that also its under normal delivery without paying even a single coin for fast delivery. This is called service thats why flipkart and amazon are awesome as they are able to deliver their product in 12 hrs not like snapdeal who are not able to deliver even the local product in 3 days, i think ebay is also much much better than snapdeal.
Last but not the least:
(1) if you are not able to provide the service in time then please stop cheating to their customers.
(2) wake up mr ceo else snapdeal will also behave like kingfisher airlines.
(3) freecharge please stop doing business with such type of fraud company. This time i am sufferer because of you guys only.
(4) please learn things from flipkart and amazon how to do business and wats the customer satisfaction.

Regards
Unil bhandari
[protected]

I have placed an order on 11/12/16 and i got mail that snapdeal shipped the item on 12/12/16 and estimated delivery date was 16 dec - 21 dec but both dates are over . i have sent three mails to customer care of snapdeal but all in vein. dont buy anything from snapdeal very poor customer care and very very poor courier partner. amazon and flpkart doing well

Order ID: [protected]

Placed on 11 Dec, 2016

cincy sebastian

I have order xiaomi redmi note 3 from snapdeal on 01 dec 2016 and estimated date was between 6to 8 dec but not delivered i already call him they revised my date again and again but they not give me response i called him many times but they always give me 48 hrs but after that product not delivered and no update on tracking system till 21 dec 2016 so i want to refund my money back as soon as possible .very very poor service by snapdeal

I have Ordered 2 items name and SKU Bon Maniere white formal shirts (size:XL-44)BMW001-XL .Your reference order no slp[protected], received today and pay the amount rs-532/- i shocked paking contains only 1 shirt is send to me more over that item is already used one teared the collar emblem.pls refund my amount otherwise I will file a case against u.

My name pappu shaw, i purchase a mobile from snap deal of ASUS Brand which exact delivery they commited on 21.12.16 but they fail to do so. I purchase the mobile as a gift for my friend birthday but snapdeal spoil my program by not delivering in exact date. So i raise a complain agt snapdeal & I request to the valuable customer not to place any order in Snap deal because they fail to commit what they mention on the site