Snapdeal.com Complaints & Reviews

Hello, i purchased an iphone 5s silver with Snapdeal on 10th Dec with Order ID: [protected] and they promised me to deliver the product on or before 14th. i even made full payment so that they can deliver it at the earliest.But the product didn't reach on the said date 14th Dec. i was really pissed off. the next day i received a mail stating we will reschedule your delivery on 21st. i was suppose to gift it to some1 on their special day. Now whats the purpose of delivering the product after the special day. You guys screwed my day and my effort, money and surprise went in vein. Its a unnecessary stress to me following up with these people. i could have rather bought it from some showroom rather.

I called up the customer care no. [protected] on 15th requesting to cancel my order and refund the money ASAP. But the person with whom i spoke took my request but didn't close it and again i called up on the 17th and spoke to mohini and Rupsa to check the status and to my surprise the order was not cancelled and they asked me to return the product on delivery and they will initiate refund from their end immediately and i will receive my money by 21st without fail. So, i had to wait till 21st. 4 more days...

To have a check on the refund i called up customer care on 20th and spoke to Manmeet singh and he said that the refund request was not taken yet and he would process it ASAP and promised that the amount will be refunded to my account today i.e. 21st. but my money is still lying with them and i received a mail stating your amount will be credited in next 4to5 working days in my account.

Such a pathetic service i never had in my life with any online service. Snapdeal didn't keep their commitment on delivery and as well as on refund and the customer care agents also didn't close my request on the day i first called. This shows their inability to handle customer. Whats the purpose of spending so much money on advertisements when you can't keep your words.

Such a disgusting experience i had for the 1st time. Now its my money which is held up with them and i have to run being this idiots everyday. i would never recommend anyone to buy in Snap deal... Flipkart and Amazon are far far better than Snapdeal. Even their delivery date are less compared to Snapdeal. i have attached the screenshot of my order for further reference.

Think before you order anything in SNAPDEAL... Its a SNATCH DEAL.. They will snatch everything from you and leave you helpless.

Snapdeal cheated by delivering fake product..product model number does not exist ..service center not ready to accept even with invoice all all

I would like to complain about Snapdeal's callous behavior towards their customers. I ordered a Redmi Prime (order # [protected]) and was received by my wife on 4th December as I was travelling. Upon my return, I opened the packet on 13th December, the same day I requested for a return as the phone had a broken screen. Its been 10 days that I am following up with their executives and helpdesk to facilitate the return, however, due to Snapdeal's ruthless and unprofessional attitude, product is still lying with me. I have written numerous mails to them but not received any correspondence back to assure the return of the faulty product.

Although, I have been given a false impression that my product will be picked up, but no one has reached me for the same.

I have spent INR 12000 in ordering a phone which is of no use to me as it is non-functional. This is quite frustrating and disappointing to see how a customer is mis-treated and given wrong information.

Date : 14th Dec, 2016.
A game was announced in which top ten winners was supposed to get smartphones. The results was supposed to be announced on 19th, Dec, 2016.
Here is the Link of that game : https://t.co/iok8PxNm2U

Many people along with me have wasted our time in playing that game and tweeting our score with hashtag #Le2OnSnapdeal. They never cared to announce the results. The only reply we get from them are "sorry for delay" and "we will update you soon". We all Feel cheated. Isn't this a Crime?

I had ordered a PUMA wallet from snapdeal on Diwaali sale (Order no.[protected] and suborder no is [protected]) on the price of 341 (297.82 rate + 43.18 CST) which was a defective piece and not genuine product by PUMA had to return back .
Its is delivered on 19 october 2016..
The product is picked up by NUVO EX logistics pvt. Ltd on 27 oct 2016. ISLAM AHMED was the person who was picked up the item. The pickup id is AWB: SND3265140. Despite of returning back the item I did not get any revert from snapdeal team about the status.
I continuously complaint (complaint id is :[protected] snapdeal on the CC number or on the helpbox. Then I recived the calls for delivering the same product again.
• It is a behuda service by snapdeal.
• Peoples I suggest you not to buy from snapdeal.
• It’s a low class website deals in local products
• I want refund of my payment in my account ASAP

I have purchase Vu 32K160M 80 cm (32) HD Ready (HDR) LED Television by Snapdeal as prepayment on 06.12.2016 but it has not deliver at right time. I have cancel my order on 11.12.2016 but my amount is not refund till date. As per snapdeal Easy Payment Policy the payment refund in 4 working days.

I have call, Email or massage many time for refund my amount he told me 24 hours again and again I am help less

My Order No is [protected]

I have bought one Yu Yunique 4711 mobile from snadeal on 10/12/2016.But after opening the pack, i have found that screen protector is used.But before opening this(screen guard) i have already taken jio sim with mobile.So when i report this to customer care, they send me return request.But as i have already taken jio sim with it, i do not want to return the product.But i request them to replace the screen guard.Every time they take report as query, but do not response.What to do?i do not want to return the total productbut i can return used screen guard.Thanks

Order ID: [protected]
Product: YU Yunique Plus (8GB, Black)

Sir, I have ordered leeport shoe, after the successful payment from my account (Through Internet banking) it showed your request didnot proceed try after some time, again i have tried that time also came the same message
i have totally 4 times tried, but all the times money was detected from my account below are the transaction detail from my account,
Value Date Post Date Remitter Branch Description Debit Amount
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 920.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 920.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 1132.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 1127.00
Total 4099.

please return the money which you detected from my account total Rs. 4099.

My registerd mail id : sharlin.[protected]@gmail.com

I bought this product on 20th june.it has 2years warrenty.recently it stopped working so i went to cutomer care office of sennheiser in kolkata and they told me that it is a fake product.then i sent mail to snapdeal but they didinot answer.i paid them rs 786 at the time of buying this product.my order no is-[protected].
i want to return this fake product and want to get original product or money refund.i attached the images of the fake product and the invoice copy.

Thank you for using your hdfc bank credit card ending 8588 for Rs.250.00 in mumbai at klickpay77252 on[protected]

I received the message. I was shocked and immediately checked my credit limit to confirm whether the transaction really processed. Yes, it is done. The message has been received from dm - hdfcbk. Even the amount is small, but it clearly shows the security breach in hdfc credit cards.

I wanted to order lenove vibe k5 note flipcober but by mistak lenovo vibe k5 Flip cover has been delivered. I choosed to Return/Replace option and I'm sended the flip cover with original Packing by India Post. So when i will get Refund or The flip cover of Lenovo vibe k5 Note.

When will i get the Flip cover or Refund to my order.Send me the information and get myself edit my order .

Ticket no. 38087518
Courier manual

Suborder code . [protected]

This is my first time to order by Snapdeal. If the SD gets it seriously i will be always order by Snap deal

I had ordered a flip cover from snapdeal (Order no.[protected]) which was a defective piece and had to return back . Paritosh was the person who was suppose to pick up the item (send by shadowfax) but he had send Wahid patel . The item was returned on Thursday (15-Dec-2016) . Despite of returning back the item I continuously received failure message saying that the return was unsuccessful . I spoke to both Paritosh and Wahid regarding this and was informed that it was their mistake and will soon update the status regarding the received item . But its not yet done and I have received the final status that the return is cancelled due to my unavailability and irresponsiveness.

Order no. - [protected]
Order placed date - 11-Dec-2016
Order received date - 15-Dec-2016
Item returned date - 15-Dec-2016
Seller info - KTC - Golden
Parcel received by - shadowfax

Kindly request you to initiate refund for the returned product .

This is the worst experience that I have received from snapdeal . I request you to kindly look into this matter and do the needful.

I have order a Bata Black Formal Shoes worth rupees 959, It should not placed for some problem but the amount was dedited from my account after debit of amount i get a message from snapdeal it says "your order could not placed if any amount reduced from your account it will be refunded" till now i cant get the money back, i order it 19/12/2016 at 10.30 pm
please clear this problem either refund the amount or placed the order

Snapdeal, it has been over 1 month they r telling tomorrow, tomorrow Pickup Gets Automatically Cancel, my Order For
Lenevo Vibe P1 Turbo If You Wont Replace My Item I Am Going To Consumer Forum
Its My Advice You R Wasting My Time And Harasshing me Mentaly
I Am Going To File A Case Against U, if My Problem Does Not Resolves
Order Id [protected]
Product name- Lenevo Vibe P1 Turbo

I've ordered a product from snapdeal...Orderedid is [protected]. Its been 10 days now they didn't gave me my product! Expected delivery date was 20 december 2016...i already paid the amountThough I'm sending them mails every week, they replied for 2-3 Times, later they kept ignoring and don't even bother to reply nor they gave any updates! I'm ready to teach them a lesson no matter what ever I've to do! bot just my 1349 rupees they eat, but many more customers like me got trapped in their shopping! Snapdeal did not give good services to customer..i hate it...shame on you snapdeal

Order id : [protected]
Refund Reference number : 75503726345010513970670
Refunded on 9 Dec 2016
But refund is not deposted in account ending with 4975 yet

Dear sir,
I have given order on[protected] for Yu-Yuphoria 2230mAh battery ₹799. I received the product on[protected].This battery is not at all holding even 4 hrs, mobile is getting switched off automatically at 35% of battery. I am thinking it is a worthless battery. Please give a better quality long life battery.Product label is not having Snapdeal name.How can I believe this company.I want worthfull battery, I paid ₹799 for battery.please provide new battery.
with regards,
G.ILAYARAJA,
Scientist in Department of Atomic Energy, Kalpakkam. Tamilnadu.

Hello Crapdeal or Snapdeal (doesn’t matter)

I don’t understand what kind of Khushiyaan you are guaranteeing. I think it is the happiness which you get after cheating the customer by stealing their money.

Recently I had bought an Electric Grill from Snapdeal, which was one of my biggest mistake for not going with benchmark setting shopping sites like flipkart & amazon.

Oder (Order ID: [protected]) was placed on 30th October and was delivered on 2nd November, due to some problems with the product delivered a return request was raised on 5th November which is well in range of product replacement window.

PROBLEM WITH THE PRODUCT :

Grill was not working properly and it was quite visible from the very first use. Red light is supposed to turn on when the item is cooked. However in this case red light was turned on simultaneously with the green light. Due to this Grill was not heating properly and food/item was not cooked even after adjusting the temperature several times.

NO RESPONSE FROM SNAPDEAL:

I waited for very long and at last contacted Snapdeals robotic customer care service which is of no good. As it is just an useless self caring process, where you can not find a way to speak with human and tell them your problem. After multiple failed attempts to connect with customer care through the call center line I finally published the issue on Snapdeals FB page.

SNAPDEAL’s ACTION:

I got a call from Snapdeal as a result of my complaint posted on their FB wall. And I was shocked to hear the reasoning from the customer care team. I was told due to some discrepancies on my account return can not be complete. And not just that I was told that my account is being suspended and I can not use it in future.

HEIGHTS OF SHAMELESSNES AND FRAUD

1.MY RETURN WAS NOT PROCESSED DUE TO SOME DISCREPANCIES (REASONS UNKOWN)
2.MY ACCOUNT WAS SUSPENDED FOR NO REASON
3.THERE WAS NO SUSPICIOUS ACTIVITY ON MY ACCOUNT. AS I HAVE BEEN USING THE SAME ACCOUNT FROM YEARS
4.I NEVER BULK ODERED ANY PRODUCT
5.AUTHENTIC PAYMENT MODE WAS USED.

QUESTION FOR YOU(Losers)

1.WHY DID YOU ACCEPT MY ORDER IF THERE WAS SOMETHING FISHY ON MY ACCOUNT?
2.WHY DID YOU ACCEPT THE PAYMENT?
3.WHY DID YOU DELIVER THE PRODUCT?
4.WAS IT ALL ABOUT SELLING THE FAULTY PRODUCT OR CLEARING YOUR STOCK?

2-3k wont make any difference to anyone. I may still get warranty from Prestige itself. But you losers have lost your customer who is never gonna land on your [censored] website ever again.

#UNBOXCHEATING #CRAPDEAL #MARKETFAILURE

Sir...
I ordered footwear. And some issues I replaced this item. And they have missmatch my request. Now they are not responding me properly. Rs.600 they are not returned me.
All online shopping details I have. (Phone call/recordings/pickup receipt)
Order ID - [protected]
Placed on - 12 Nov, 2016
Name - ruturaj Desai
Pls respond me as soon as possible.

I have ordered a 4 burner from snapdeal on 4th December 2016. The payment was deducted but the transaction was unsuccessful. I have been following up with the customer care team since then. Someone told me that it will be refunded in 24 hours, the other told me that it will take 48 hours, the other one said it will take 72 hours, after that someone told me it takes around 7-9 business days. And after 20 days of follow up I got a call from snapdeal that we cannot help you this is your bank issue. I don't understand that why all other executive told me that the payment will be refunded. I was so in need of my money. They are just making me fool. I will never order anything from snapdeal again. It has the worst customer care service where nobody is able to solve the issue. Every executive have different opinions regarding the query and no one is ready to solve the matter.