Snapdeal.com Complaints & Reviews

I have ordered the one power bank from snapdeal website on date 10th dec 2016 for rs. 749. I am regurly checking track status of website & till date i have not received item but tracking status showing that it is received, now how snapdeal can change status delivred as i have not get item.

I have not received item, but status shown on website is received.

How is this possible to whom you have handover the item.

I want real status about my product.
Suborder id: [protected]

Order id: [protected]

I have ordered a phone redmi note 3 (Order ID: [protected]) on 6th dec 2016 and the delivery date was on 13th dec 2016, from 13th it got extended to 19th dec 2016 and till te i have not recieved my phone and not even a single update of dispatch from the company and not from the courier company, the product has not yet delivered i am fed up with this people no use of calling in the customer care no help from their side please help me i have made the payment through my credit card they are taking me for granted. please help me out.

On 10th dec i tried to place an order, during payment i entered the otp and suddenly it went to the home page, there was no message on order being placed, but the amount has been deducted from my bank account and i haven't received refund, please process the request as soon as possible
my snapdeal account: [protected]@gmail.com
Order id:[protected]

Sir, actually i selected flow buzz 5.1 speakers on snap deal online shopping firstly amount deducted in my account throw debit card[protected] but it shows your request could not be processed again i tried cash on delivery so its selected successfully but in my account balance is not added so please check the snap deal status please return back my balance to in my account other wise i will raise the main head of the chief of the snap deal...

My account no = [protected]
Bank name = state bank of india

Hello sir...
I contact to customer help center several time in snapdeal company but they not given my refund.
I was go to bank with reference no. Also i give them application for not reflect refund in my account. But still i not getting my refund. I canceled my order on 14 oct, 2016 now 65 days complited to cancel my order. How much time i waitting for my refund...?. I going to bank several time but still i not getting my refund.
The refund reference number is 74332746289628806150514.
Order id: [protected]
Reference no: 33818825

Dear Snapdeal Members,

I ordered some items in snapdeal. really really really bad thing u guys done is giving courier with FedEx.

we are ordering and using online service for reach the items on home, not at middle of road or any City location.

Please maintain Scheduled delivery date.
My item delivery date is in between 13 Dec to 19 Dec.
But Snapdeal send a mail on 19 Dec, Your Item will be delivery between 23 Dec.(4 days delayed email..!!!)
My Order is not moving 15 Dec to 19 Dec. showing on Your Tracking wabpage...!!!
Why????

Order I.d - [protected]
AWB/Tracking No. is[protected].

i[censored] cannot bring to the address plz update ur server to dont show my pin code delivery available...

Hello,

i ordered some items in snapdeal. really really really bad thing u guys done is giving courier with bluedart . we are ordering and using online service for reach the items on home, not at middle of road
item's AWB/Tracking No. is [protected]

i[censored] cannot bring to the address plz update ur server to dont show my pin code

after my order u are sending a mail we cannot deliver to ur place plz come and collect what king of online shop is this ???

This is rashmi poduval and i have been customer of snapdeal for quite long now. More or less my snapdeal experience had been satisfying till now but recently i have been really furious. Would like to bring it to your notice.

This is regarding my order id [protected] and sub order id [protected]
I had ordered the justin analogue clock on 5 th dec 2016 which i received on 11 th december 2016 in a really damaged form, the outer box had a hole in it and clock was broken into pieces. Without any delay i had filed a return request within 5 mins of delivery. I got an email and sms that the product will be picked up the same day but noone came for the pickup, it was a sunday and i was at home with two other family members the whole day. To my surprise i got a message later that pickup failed because i was unavailable which was indeed false!! I rescheduled the pickup request. I got an email stating it will be done in next 48 hours but, since then i see new estimated pickup dates on the snapdeal app everyday first it showed pickup will be done on 15 th, then 16 th, then 17 th, then 18 th then 19 th and now its showing 21 ts (I have screenshots for the same) but no pickup has been done yet.. This is not only confusing but also very frustrating.. I suspected some foulplay and decided to make a complaint.. Visited site's help centre and there was no option to write to them, only few quieries and their answerscalled on tollfree no n noone was pickin have been cited.. Which was useless info for me.. Finally i found an old correspondence n mailed to them.. I received a reply that we don't handle correspondence on this email anymore but this time we will b happy to help and have forwarded ur complaint.. Next two days again nothing happened.. I got furious and decided to write abt it in the product review.. But they did not let my review get published only.. On saturday i received a mail stating product pickup will be done in 1-2 days.. N it's monday but still nothing.. I m stuck with the damaged product and i am not sure if i would be receiving my refund at all coz overall it appears like they are just not bothered!

I paid Snapdeal 18, 000 rupees and purchased a Bose speaker on 16th December, 2016. It was included in next day delivery, but I did not receive the product. When I called Snapdeal, they said that they don’t have information of the courier partner and can’t give me any details. I wasted my entire Saturday waiting for the product. On Sunday morning(18th December, 2016), I received the product around 12 in the afternoon.. With sheer excitement, when I opened the product, there was nothing but pieces of broken tiles. On that very moment I called up Snapdeal and first spoke to a girl named Poonam who said that as per company policy I need to wait for 24 hours to get this sorted. I was not in a condition to wait and asked for a supervisor. When supervisor Mahesh came on the line, instead of addressing my concern, he started behaving extremely rude and very aggressive. When I opposed he disconnected the call on my face.

I have oredered a puma flip flop on 18th december2016, and due to some reason ihave cancelled my order at 19th december it shows refunded succesfully but i ain'nt got my money back. I am not interested in wasting any of my money without any reason and i need it back. Looking forward to hear from snapdeal my suborder id :[protected]

Snapdeal has one of the worst customer service department.I have raised multiple tickets regarding my refund for a product worth Rs 4095. They charged me twice so the total refund I have to get is Rs 8190.(I cancelled my order as I got charged again rs 4095+4095=Rs8190). No one cares to address the customers issues. 8k is not a small amount in these demonetization conditions and I'm facing many problems because of the delay in the refund. I raised around 5 tickets till now and none of them has been addressed as of now. If you can't solve this issue atleast close this company so that other people don't face problems like me.

Name: Vinay
Contact number : [protected]
Email Id: [protected]@gmail.com

My order was a hotpot which was placed on 2 dec 2016 delivery date was 9 dec 2016 but the delivery was unsuccessful and delivery was delayed to 12 dec 2016 but i didn't get delivery on that day also and i wait for some days so that i will get my order but i didn't get and person call me from ecom express and said that they have lost my order and i have done the payment of my order before delivery from my freecharge wallet and that person told me that he will give the money back but still now i am waiting for money but i didn't get the money back.

Hello

Order ID:[protected]

Today a bluedart courier man called me and talked about the address and delivery and i told him to deliver the order but i kept waiting and he did not deliver . I also called him but he is not answering the phone.
When he called today i explained him the address but he was not listening .
Kindly tell him to deliver the order at our door step please. Because he was saying that when i will reach your address you come to the end of lane street. I said that when you come to our address it is very easy to come in the street and our house but he did not start his journey from the courier facility to deliver the order.

The phone number of bluedart courier man is [protected].
He is not delivering nor answering the phone

I was orderd 28 November 2016 micromax e311 mobile... I was recive mobile 2 December 14 days return and replacement custamer reciving date to 14 days...they send fault mobile...the Mobile has a speaker problem hanging problem heating problem...then i was request i need replacement 12 December 2016 ...they was accepted that time...they said 12 december within 24 hours our engineer will check your mobile will come your home...but no one is come 8 days gone...customer care call also not connected... I send a mail no response to my mail...i need a replacement...name fathima...order id...[protected]...

I’ve placed an order from Snapdeal on 2nd December. but till now Snapdeal hasn’t delivered the product. day by day snapdeal gives me excuses and duration were extended every time i call them. they have no synchronization between teams. very poor service of Snapdeal. I have registered a complaint against Snapdeal on 7th December. Snapdeal told the item ordered will be delivered within 48 hours. but no resolution from Snapdeal till date. after 14 days they are giving me wrong commitments. I totally harressed from Snapdeal. I have paid the payment through Credit Card. now I am not able to cancel or re-order. I’m surrounded by problems from Snapdeal. I was cheated by snapdeal and i am mentally harassed by them.
Read more : http://bit.ly/2hzw9Pu

Order no. [protected]

They are happy to harass people also they dont know value of time.
after paying money they play with user(not provide product on time, flash commitment). interesting thing is they update in system user not at address (during pickup 1 -2 they mention. it happen normally with out visiting address)

even helpline mail id not provide any response.

In simple word worth less company who make money via interest(delaying and not replace product on time)

Myself ordered omron hem-7121 order id-[protected] blood pressure monitor at the rate of rs 1612 on 10.12.2016. Blue dart courier service asked me to take the item from 3 km away from shipping address. Moreover he demanded rs 1812 whereas during given order the cost of the item was rs 1612.
Pl. Look into the mater and intimate me so that i have to think of purchasing the item.

Thanking you. Yours faithfully,
Jitendra nath hazra
Mobile no.[protected]

Sir/Madum,
I purchased a Polo Black shoe through snapdeal the size is not comfortable so I request for replace it with comfort size but two times request through costumer care both time replied its that the items pick-up within 48 hrs but 12 days passed no one come for pick-up consignment. Today came a call via Econ. express that you drop your consignment in the office I request to him to collect from my home which is ensured by snapdeal he is not agreed and say that He will cancel my request . Pl rectify it and tell me what I do.
Thanks

Dear Sir,
My name is yogesh.. I want to register my complaint against snapdeal and valcun Currier company because on 2nd Dec I ordered Casio watch worth RS. 4800 on credit card. On 12th Dec I got a mail about watch Deliverd but actaul I didn't get any Currier... Sush worst service from snapdeal. Why they don't provide no. Of Currier boyz and company address..
Please sir do need full.

Date of incident[protected] return product documents intex 301 n mfmu os 4.1 speaker system item code : ef008282 order no: [protected] sub order no: [protected] imei no: additional info. Get ("imei") serial no: "43" your dispach doc. No. (Awb[protected]. Upar system is not working some noise is coming boxes are not working properly. Sound is not coming. So please take my complaint and return the money