Snapdeal.com Complaints & Reviews

Too late delivery
I placed a order with snapdeal on 6/12/2016 and was provided with a tracking number[protected].
It's been one week today and my hands are still empty.
I have not recieved my order yet. If you people are not capable of delivering the orders on time then why should you promise that. Please look into the matter asap and see that my oreder is delivered within 24 hours.

Hi

Dont purchase any item from snapdeal as they are not reliable. They are cheaters

I have booked dell inspiron 15 3542 laptop (4th gen intel core i3- 4gb ram vide po no [protected] on 19th nov and the material was delivered on 28th nov. When we opened the box we found that the laptop was used and the adapter was damaged. We informed them immediately for refund and they booked the return pick up vide no 37112561 on 29th nov. Till now they have not picked up the consignment and they have not refunded the amount. Whenever we call them they tell in 2 to 3 days it will be picked up

Suraj
[protected]

I have ordered 1 mircrophone and a jack with order ids as :[protected] and [protected] respectively. Next day i changed my mind and thought of purchasing something better as per my requirements and cancelled the order before even the order got dispatched.

The status of my order shows as refunded where as i haven't got the refund yet. Whenever i call snapdeal customer service they say it will be done shortly. Its been 8days from i cancelled the order.

Actually this complaint is basically because this is not the first time this is happening. This is a common trend now days. All my friends and family also faced the same issue. They say there has been some bank formalities then they ask for mini statement.

So one time there may be one issue but everytime it can't be right?
Last time i was victim of this policy i thought there might be some issue with the bank and i co-operated with them to the maximum. But every time it can't be the reason.

Kindly look into the matter.

Please find attachment of the snapdeal order summary and my bank statement.

Dear sir,

I had placed an order for redmi note3 32gb from your company on 5th dec, 2016.
I had received my order but the mobile is defective. Its finger print sensor & calling scanner is not working properly. I am totally dissatisfied with the product. So, i want refund of money. I also lodged complaint at snapdeal. Company engineer also come to my home today but he is unable to solve the problem.

My details are as follows:-
Name-arpit jain
Order id-[protected]
Reference no[protected]/37674235
Address-n-30, gali no-13, behari colony, shahdara, delhi-110032
Registered mobile no-[protected]
E-mail [protected]@gmail.com
Altenative mobile no-[protected]
Alternative e-mail id-naman. [protected]@gmail.com
Imei no-[protected]
Snapdeal sub order no-[protected]

Now, for communication purpose prefer my alternative id & mobile no.

I request you to look in the problem and resolve it at the earliest.

Order Id: [protected]
Order Id: [protected]
These are the orders I have ordered but I have received a message you will be receiving your product today without any delivery boys no or any details. The payment has been done. No body has called me or informed me that they are come to my place to deliver the products. Now I am getting a message that attempt failed. Horrible service by snapdeal till 2:00 pm I have waited for the item.

I did not received my money back for cancelled order, where as on my Snap Deal account it is showing refund successful.
How can you do that, and its now around 10days, still I did not get my money. I have even sent the bank statement to you.
Do something ...
Suborder Id: [protected]
I have tried to contact you but you are not responding to my calls and emails.
This is not good.

Order id: [protected]
Christy's collection cotton yoga mat
Dear team,
I have order yoga mat on 21st nov2016 and paid the amountof through debit card. And recived message stating "your order is confirmed and will deliver before 29th nov
On 30th nov i got message oder is running a little late it will reach you on or before 5th dec
On 2nd dec i recived two messages one was your order will be delivered today by nitesh more. And another was we regret to inform you that your address is out of our courier partners service area
Though i have checked pincode number and it shows item is available on given pincode
However i have cancel the order on 2nd dec (No option)
On 8th dec i have received mail stating that you will receive refund within 3-4 days.
But i haven't received the amount yet.
I know i will get my amount back. But highly disappointed with your service.
I am regular customer of snapdeal.
Kindly look into the matter
Thank you.

Worst experience ever with snapdeal!
My case number: 37719343
Issue: Refund against order ID: [protected]
I am continuously calling to snapdeal since last 4 days regarding the refund of 499 rs. But the executives use to ask me to wait for 1 hr or 2 hr or 24 hr. It's been more than 72 hrs, and I didn’t get any message, mail or notification regarding my refund(money).I am completely disappointed and wishing never to shop with snapdeal ever in my life. Huh! my money is gone I think.
They are thief/fraud. They have stolen my money.
Bloody cheap snapdeal!.

I have ordered 43 inch tv and paid for the same but i got 38inch tv out of the 43 inch tv box and now this snapdeal is not listening to the complaint i have registered for the tc warranty with the serial key of the tv from where they can detect the tv is not the 43 inch i ordered but still no help from the snapdeal customer care. Fraud committed with me got charged extra and not delivered what was ordered and paid for.

I have cancelled the order of 2 t-shirts with order id [protected] and suborder id's [protected] and [protected] on[protected].They are showing that they have refunded successfully and refunded amount 714/- in my Axis Bank Internet Banking account.Todat its been 8 days and the maximum days which bank take is 4 days to refund back the amount in account, but i have not recieved the amount yet.Snapdeal didn't refunded my 714/- even if i mail them twice or thrice.

I had placedcorder on 30/11/2016
Money has been deducted from myaccount but order is not placed i want my product or money back

I have ordered air fashion beany cap but got air fashion tie, I have requested for return, courier boy came two times and refused to take cap, then after they do not even come, I have complained about 10 times over a month but nothing happened, do soon take it and refun
d email [protected]@gmail.com

I am getting messages from last 4 days from snapdeal that nuvoex courier is out for pickup for items which i have ordered from snapdeal that two only tops but no courier has ever tried to contact me or come to my address for pickup .So i am facing problem in returning the item, i am not able to reschdule the pickup.
Please look at this and solve the problem as soon as possible
Email id- [protected]@gmail.com

Sir,
As per the rule service engineer should contact within 48 hours after the delivery of item. I have already received the item SPACEWOOD CARNIVAL QUEEN SIZE BED
ORDER NO.: [protected]
SUBORDER NO.: [protected]
please let me know the exact date for the installation. Look the matter seriously and please tell the service engineer to come and install the item at the earliest.

I ordered Red MI note 3 32gb mobile from snapdeal.com with order ID : [protected]

While i received mobile and try to connect charger mobile can't charge up even can't connect charger. so i just file refund for this order on 8 december.

Next when i check my refund status was changed by snapdeal.com and it was something service engineer sheduled for my ordered item so i just call to snapdeal.com and inquire about my refund status so they replied that first service engineer will visit your place and check ordered item quality and report to snapdeal and then your refund will be processed and all process will be within 24 hours. so they asked me to wait for service engineer call.

But after finish their given time i didn't get any update from them even whenever i tried to connect customer they just repeat their 24 hours time again and again.

Really it's worst ever experience to online shopping with snapdeal.com because if i can't get refund on time then i need to pay regular emi to bank because i paid through credit card EMI. so if they don't process my request within their promised time then credit card will generate bill and i need to pay regular EMI.

When i call customer care today and request them to connect me with their seniors then they replied that our all are executives are so busy and they don't have time to talk with you.

I've all recorded call with snapdeal.com they are just ignoring my request and not processing my refund. please help me to resolve issue.

We ordered on 7th november, delivered 9th dec. Due to mobile not compatible with 4g, we requested for change to next model. Item picked up from home on 14th nov. We received message that replacement request declined on 22nd nov, item will be resent back to address. Neither we got money refund, nor mobile returned back to us till date. Even calling to customer care number not helped, as per customer care our case been closed, but how??? We did not got our mobile..

I have received the product which I have ordered I.e Ezyhomr white AVS plastic insect killer today but as I oped the box and checked it I found its FAN not working.so plz make a replacement.INVOICE NO. 09AFDE/16-17/171.INVOICE DATE:05-DEC-2016.i am a regular custemer of snap deal and so I want my complaint to be resolved as quick as possible .Thank you

Hi,

I purchased 2 perfumes on Snapdeal.com. One being Versace Crystal Noir and the other Burberry Body Gold special edition. I am so disgusted as both these products are absolutely fake. Both the bottles don't have a CLG code printed on them, the finishing of the packaging is terrible and the smell doesn't last for more than an hour. I bought these 2 products on offer and paid 6k online. I can easily return the products and and get my refund but that's not going to stop this from happening in the future. I wish to take serious action and have this justified. Kindly help me on the same.

Hi.
I ordered Sony MDR-XB70AP/B In Ear Earphones with Mic (Black) from Snapdeal.com, Order ID: [protected] (1 Item). The order is fine until and unless one of my friend told me that I should also be getting a carry pouch inside the box. I looked into the box again but there was not carry pouch. I need a carry pouch as it is mentioned on the website or lese I need to get my order returned back as the order is incomplete.

Also the delayed caused in lodging this complain is that I was not aware if there should be a pouch also included inside the box.

Sir, I ordered Zyaden Spectacle Frame from Snapdeal through my net Banking and qualified for Gold Benefit Scheme But Snapdeal Changed my Seller because o[censored]navailability of product with previous One and exempted name from those gold benefits without prior notification. I wish to return my frame now because of some size issue and I can't because of expiration of 7 days period. My order id is [protected] and it was placed on 16th November. I request you to help me regarding this issue