Snapdeal.com Complaints & Reviews

With great pain and dissatisfaction it is brought to the notice that Snapdeal took my above mentioned order on 06 Novemeber 2016 with a promise to deliver item by 27 Nov 2016- 01 Dec 2016. At various stage it was informed on IVR that "Our team is working towards delivery of item with in the said time period". To my utter surprise, on 02 Dec16, I got a message that ---" Order could not be fulfilled due to seller unable to fulfill. Your order is cancelled now. We apologise for the inconvenience caused.Refund will show in your card / bank statement under the name 'Jasper Infotech' or 'Snapdeal' .
Today, I received SMS on my mobile stating "The amount of Rs. 15214 has been credited to your SBI Card xxxx... on 04/12/2016. This is as per your request for cancellation of the transaction dated 02/12/2016 for Rs. 15214."

It is rally shocking that the company has made a false statement that I have cancelled order. Whereas, the truth is that Snapdeal has cancelled it. Further, as i had paid money 27 days in advance, after accepting it and confirming order, cancellation is violation of specific performance of the the contract for which I had already paid consideration. Snapdeal is requested to compensate me adequately for making me wait and not adhering to the valid contract.
Alternatively i would be constraint to approach appropriate Court of Law. Snapdeal may treat this as Legal Notice to that extend.

Thanks! With best wishes. '

Order ID: [protected]
Reference no: 33818825

i cancelled this order on 14 oct, 2016 but still i not getting my refund .item name is Intex Cloud Jewel (16 GB) and Order ID: [protected], Reference no: 33818825.i mailed several time and give them statement copy of my account but still they not give me my refund.

Tomorrow is final day. Provide me pickup

I don't received any call from you & your engineer & courier. No pickup provided.

I won't be available in city by tomorrow because i'm coming to delhi to meet you directly there.

Please help me. Snapdeal.

Totally panicked by your service.

Please see attach image

Your future reference is 36727123.

Ticket id : 36873700

Order number [protected]

I'm coming delhi to your office at okhla estate tomorrow

Also i did not get payment refund of mobile assist plan.

& not reflecting in my account.

Please raise complaint

Also i want to talk to you, please for god sake call me.

When i call your number, its all automated and there is no way to speak to a human being.

Last option for me is :district consumer court

Now choice is yours. Provide pickup & replacement or refund or court.

Thanks & regards,

Shrikant tamboli

Email : [protected]@hotmail.com

Mobile : +[protected] / +[protected]

From: shrikant tamboli
Sent: monday, december 5, 2016 8:55 am
To: [protected]@snapdeal.com; snapdeal support; [protected]@snapdeal.com; [protected]@snapdeal.com
Subject: re: bad experience and no resolution provide by snapdeal


Dear snap deal,

What the hell?
You are not providing pickup and when i personally visited courier office, they are saying that above courier pickup has been cancelled, you're just increasing the estimated pickup date,

Do you think i'm stupid?
I don't understand the process.

I'm going in personally to courier office on 6 december. On 7 december i've flight, and i won't be available in pune till 15 december.
Provide me pickup on 6 december only.
I warn you, don't play game with me.

Call me on my number.

Im stupid and my name is
Shrikant tamboli
[protected]

Get outlook for android

On sun, dec 4, 2016 at 8:19 pm +0530, "shrikant tamboli" wrote:

Please provide pick up for leeco max 2 mobile

Thanks & regards,

Shrikant tamboli

Email : [protected]@hotmail.com

Mobile : +[protected] / +[protected]

Disclaimer
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From: shrikant tamboli
Sent: friday, december 2, 2016 1:12 pm
To: [protected]@snapdeal.com
Subject: re: bad experience and no resolution provide by snapdeal


Please provide pickup for leeco max 2 mobile.
Already i'm screwed and panic by this purchase.
What a pain you are giving, your call center is only ivr, no person.
Feeling cheated with the purchase.
No satisfaction only suffering...
I hate you snap deal.

Shrikant

On sun, nov 27, 2016 at 9:13 am +0530, "[protected]@snapdeal.com" wrote:

Hi shrikant,

Greetings from snapdeal!

Please accept our sincere apology for the inconvenience.

Please note that your complaint against the order number [protected] has already been escalated and our team is investigating the same. We will update you with the resolution at the earliest.

The complaint number for your future reference is 36727123.

We appreciate your patience and co-operation in this regard.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer service team – snapdeal.com

—

All purchases covered by trustpay guarantee

Click here to learn more: http://www.snapdeal.com/info/TrustPay
Ref:_00d90wayi._500901uayxi:ref

— original message —
From: shrikant tamboli [[protected]@hotmail.com]
Sent: 26/11/2016 5:53 pm
To: [protected]@snapdeal.com; help+[protected]@snapdeal.com
Subject: bad experience and no resolution provide by snapdeal

Dear snapdeal,

I purchased faulty leeco max 2 from you.
Phone earphone speaker not working hence, i want replacement or total amount refund.
You neither given nor responded. Not even called me to listen my side.
Totally frustrated with this product and with you.
I was seller on snapdeal and is seller on amazon.
Bad experience with you. Please give me refund or i'll sue you in consumer court.
Please call me or give me your number to contact you.

Shrikant

From: snapdeal
Sent: saturday, november 26, 2016 5:04:47 pm
To: [protected]@hotmail.com
Subject: hi vikas jaysing bhalerao, rate your resolution experience with snapdeal

Hi vikas jaysing bhalerao
We want to hear from you!

We hope that the resolution provided for your leeco le max 2 (32 gb) is satisfactory. Please rate your experience.
On a scale of 1 to 5, how was your overall experience?
1

2

3

4

5

Poor
Excellent

We are constantly working towards giving you a great experience at snapdeal, always. Your feedback will allow us to serve you better.
Trouble in viewing the options? Click here
Thank you,
Team snapdeal
Returns and replacements are simple with our
Easy returns policy
For all other queries and to browse our top faqs, please go to
Help


You are subscribed to snapdeal as [protected]@hotmail.com. If you do not wish to receive any further communications, please click here.

I purchased xolo play tegra note free with flip cover ...first I did't get flip cover then when I returned product due to performance issue ...they say where is flip cover and headphone ...Remember I never got one of those in the packaging!

They now say there is mismatch in IMEI number ...I don't know because I never got any flipcover in it nor headphones..!

I am writing this after about 6 e-mails and 10 calls to snapdeal customer care. I had booked an ac (Order id: [protected]; suborder id: [protected]) which was supposed to reach me by nov 30, 2016. On nov 28, i received the indoor unit of the ac. Where is the outdoor unit? Looks like it has vanished into thin air since nobody in snapdeal has been able to locate it. This is really frustrating after all the calls that i have made and being put on hold when there was no answer.

Customer satisfaction is definitely not important to snapdeal from what i see. The least that the company could have done to retain the customer was: ship another outdoor unit and sort the issue internally to locate the first unit that has disappeared.

Please do not give this standard response as i have already done that 6 times: we regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Jeethan pinto

Decline my return request and send product again with some damage
Hi,

I purchased one mobile from snapdeal i ordered it on 7 nov 2016. Order no:order id: [protected] (Suborder id: [protected])
I got item on 8th nov 2016. When i unbox item and i checked its various parameters i found out item was not that good and its like very bad product for 9200 odd rupees. So i decided return it. I tried on mobile app for return this item but there is no return option available so i tried to replacement option and also called snapdeal customer care for return then the customer care team assured me they register return request. Also in application there is no valid query selection for quality related.

After replacement/return request. Item was picked up mobile on 15 nov 2016. Then after this after this i check application for tracking my return request and i shocked that they declined my request. Dont now why (Quality check) as i requested customer care i dont want this poor product. I requested many times for customer care please consider my request and refund my money as product is not meet my expectation as per its quality. But they denied many time so we are here helpless. Then i decided not bye any product online.
O i accepted that i will use that poor product. So after this there is no any update on when this product will reach to me but i got call from courier guy on 24 nov 2016 for deliver of product. They delivered it on 24 nov 2016.

O i once again open product and i shocked product was damaged there is damage on middle left side of mobile.
As per design there is thin steel strip at every side but left side middle there is damage so immediately i called customer care and register complaint they assured me they will call me within 24 hrs.

But i really frustrated and i wand resolution for this matter please help.

After many calls to customer care center they send me mail for photo of product. I revert back them on 28 november. But till there were no any replay.

Can any one suggest me how get help in this case.

Is customer expect this kind of service from snapdeal.
If customer paying full money till he not able to at list product in good condition. How customers will do shopping again at snapdeal???

Regards

Please solve the ticket id 36983737 fast. It's been one week and no response from snapdeal. I applied for return of the product but they sent a man to resolve the issue, the man didn't come to home instead he called me to come up on the road then he asked me to sign on the form and told me that your product will be returned. After that I saw on my returns request that your returns is successfully resolved now they gave me ticket id which is mentioned above. Please solve the issue, i want to return the product and want refund

Snapdeal order id: [protected], placed on 06 oct, 2016
They said: refund request is being processed (Ticket id:[protected]
I had returned the order on 5 nov 2016 and still its been a month now i have paid 2 emis fort he product its worth 10, 000/- and the refund is not done after repeated calls made by me also emailed sent of the return courier receipt copy to them. Exhausted. Only verbal assurance nothing else by snapdeal. Very bad service will never take anything.

I ordered le max 2 from snapdeal
After 2 days of its delivery the fingerprint scanner stop working
Then i went to service centre and they told me its hardware problem and it takes 25-30 days to solve this problem
Then i requested to snapdeal for replace my item
They declined my request
What should i do know ??
I can't wait 25-30 days
I want my item replaced
If they can't replace it then they have to refund my money

I have ordered you a office chair suborder number [protected] but the product received me by damage and very poor quality I complainedthe customer service and request to replace my product on 24th Nov 2016 but still I didn't get any response and no one contact me I frustrated on Snapdeal they have very poor service and very cheap product my order is not same as i see in application please contact me immediately

I purchase a shirt through the snapdela via online accessing but i was not satisfied with the product hence i returned it. Return was done through a courier by paying my own money and they promised to return it but ti date i not get return of my courier money Rs125. Refund of shirt Rs 600 is done but not in account they did it in snapdeal SD wallet. I forget to use it and letter on they fixed the expiry date of the product which expired on 15 July 2016. Later on in decemebr i found there is no balance in my snapdeal SD wallet means i lost Rs 600. Without informing to me how they will do . no notification no mail and cno call dialed to inform me. I also want to make a complain but the care are talking very rudely.

We are a registered vendor with snapdeal and have been selling our products through this portal forover 3 years now. Since our category of products is sanitary ware which comes under fragile category,
We have been returned many products in fully damaged condition, the procurement cost of which comes around rs. 5, 000/- to rs. 10, 000/- each, for which snapdeal refused to provide us with the compensation against the damage and loss incurred to our company.in spite of strictly adhering to the
Packaging guidelines of snapdeal for fragile products and providing them with the proper evidences they just rejected our claims without any proper explanations as to why our claims are being rejected continuously and pasted the same explanation as resolution in every dispute raised from our end.
Approximately 30-40 cases of ours have been rejected by sd team the details of which are mentioned below:

Seller code : b612a0

Suborder no * ticket id
[protected] *06366866

[protected] *06385169

[protected] *06390696

[protected] *06393621

[protected] *06393901

[protected] *06412457

[protected] *06412457

[protected] *06434322

[protected] *06434386

[protected] *06434445

[protected] *06434640

[protected] *06434682

[protected] *06446598

[protected] *06451579

[protected] *06452121

[protected] *06473432

[protected] *06478607

[protected] *06490220

[protected] *06497148

[protected] *06498037

[protected] *06498179

[protected] *06498474

Therefore, as a vendor we feel cheated because even after delivering quality product we have suffered a

Huge loss by selling on sd portal and would like to caution other vendors against registering its business

Over sd portal because after registration he would not be able to recover his cost, leave alone the profit.

Thanks & regards
Vaishno merchandise pvt ltd
Heena saini
[protected]

Recently i bought a woodland lather belt from snapdeal. And it was looking fake so i sent an email to woodland care with product images. They said the product is totally fake. Snapdeal why you are making fool of people. I am going to file a case against snapdeal in court for selling duplicate products.
My order id is: [protected].

Hello Forum,

I had placed an order with snapdeal for a Home Gym Item.

Im not satisfied with the order, and hence i had initiated the return.

The courier pick-up was unsuccessful.

Later, it was informed to me that pickup will be done in the next 2-3 days.

To my awe, it was told to me after 2 days, that too with much of furore, that the account associated with my email address has been suspended/withheld/whatever. (The reason the customer support gives is that there is some "Discrepancy")

Now, I'm here to seek some help from any person who could assist me with this further.

My request is that the item be picked and refund be initiated after the quality checks are done.

Thanks!

Order :[protected]
Reference number: 37148690

Update as on 4/12/2016

Someone had called from snapdeal, told me that return pickup has been initiated. Asked for confirmation email, says that no email will be sent.

After an hour, another person calls, and tells me that we cant pick it up.

Lol!

This company, is being run by a bunch of senseless individuals.

Hello,
My name is kahkashan masroor and i have placed a replacement order for my product (Suborder id - [protected]) with snapdeal on 27th november. But no attempt has been made from company to pick it up. And now i got a text saying my replacement request is cancelled.
Please tell me to whom should i contact and try to solve my issue asap.
Thankyou.

This my order id: [protected] i was received old stock and used mobile. So returned it but now snapdeal say quality check failed we will send back to you. I talked to snapdeal customer care more than 20 times but no use. Now 30 day finished still i did not receive replacement mobile or refund. But u took return my xolo on next day then why after 25 day no replacement or refund. You are cheated me to send old stock i was talked to xolo regarding case file in consumer court against xolo and snapdeal they said it is snapdeal's problem snapdeal only responsible for old stock delivery. Now i am collected proof for my product and also other customer who also affected by snapdeal. Today i am going to file complaint in consumer court.

Snapdeal has started doing cheap tricks to customers for returning the product. Wooow. Amazing. First of all you are providing return facility to customer and then you are blocking them for returning. Cheers guys. You all are crap. I am a very old customer of snapdeal since 2009. And this kind of service to an old customer. They didnt do the due diligence to check my records how many orders i have purchased from their website till date. I am sure the order count will be in the range of 150-200. They should be grateful that i was their customer in their beginning days. Be careful people. If people will stop buying products from snapdeal, it will be a good tit-for-tat to those guys.

I did not get seller protection fund for more than 5-8 products. Recently 1 buyer bought my product rc helicopter sent it back saying functionality issues. I received the product without retail box, charger missing, & the product was broken. I mentioned all the remarks on pod even then they rejected my claim. This was just 1 indecent. They are not providing any protection against courier damage also upon that they are charging for all rto's. Worst seller experience on snapdeal.com. If they dont want give seller protection why will they give false information to sellers that we are protected? Finally stopped selling on snapdeal.com

I buy a new (Zebronics wireless head phone - vivo - with fm radio - wireless chat (Mic on the) i not used it proper 2 month he used very battry habby
And valume up down is not working proper
Plz help me

Sir, my order no.[protected], philips hd4938 induction cooktop recieved on date 21/11/16, amount rs.2892/- till date an time 04/12/2016 refund not return. Why? Answer reply? You are message send amount return. This is your fake information. Immeadiatly return my amount in bank account. Thank you, vinod kumar renuka nagar. Gundur, trichy-620007 cell-[protected]