Snapdeal.com Complaints & Reviews

I have received the product which I have ordered I.e Ezyhomr white AVS plastic insect killer today but as I oped the box and checked it I found its FAN not working.so plz make a replacement.INVOICE NO. 09AFDE/16-17/171.INVOICE DATE:05-DEC-2016.i am a regular custemer of snap deal and so I want my complaint to be resolved as quick as possible .Thank you

Hi,

I purchased 2 perfumes on Snapdeal.com. One being Versace Crystal Noir and the other Burberry Body Gold special edition. I am so disgusted as both these products are absolutely fake. Both the bottles don't have a CLG code printed on them, the finishing of the packaging is terrible and the smell doesn't last for more than an hour. I bought these 2 products on offer and paid 6k online. I can easily return the products and and get my refund but that's not going to stop this from happening in the future. I wish to take serious action and have this justified. Kindly help me on the same.

Hi.
I ordered Sony MDR-XB70AP/B In Ear Earphones with Mic (Black) from Snapdeal.com, Order ID: [protected] (1 Item). The order is fine until and unless one of my friend told me that I should also be getting a carry pouch inside the box. I looked into the box again but there was not carry pouch. I need a carry pouch as it is mentioned on the website or lese I need to get my order returned back as the order is incomplete.

Also the delayed caused in lodging this complain is that I was not aware if there should be a pouch also included inside the box.

Sir, I ordered Zyaden Spectacle Frame from Snapdeal through my net Banking and qualified for Gold Benefit Scheme But Snapdeal Changed my Seller because o[censored]navailability of product with previous One and exempted name from those gold benefits without prior notification. I wish to return my frame now because of some size issue and I can't because of expiration of 7 days period. My order id is [protected] and it was placed on 16th November. I request you to help me regarding this issue

I havent received any intimation & refund as well of my order no. [protected]. As per your given information the refund has been completed successfully on 22nov at 7.24pm in my respected account.
And I have experience a satisfactory yet dissapointing service from your firm. Please do contact me as soon as possible.
This time I expect a positive response from your side.
Thank you.

Sir / madam,
I ordered a product on 5th December, my product no. Is [protected] and yesterday I received a message regarding this product that they failed to deliver the product. I rescheduled it to deliver the product at earliest. But please deliver the product at a proper location. My address is proper and located at a proper junction.
Please do the necessary actions as quick as possible.
Thanking You.
My email is imchen.[protected]@gmail.com
Contact no [protected]

Installation not yet done on the delivered item. Please do the needful at the earliest. Please tell me exact date and time for the installation and also give me customer care executive number so that I can directly contact.
I am sorry to say that the customer care response in snapdeal is very poor.

Item description
spacewood carnival queen size bed
order no.: [protected]
suborder no.: [protected]

Order id:[protected]
Sub order id:[protected]
Earlier we used to write to help @snapdeal.com and our queries were done with... . Now it is like this that snaodeal is not at all paying heed to its daily customers.. .. . How much we write there is no response... Everytime im ordering a product the courier guys are messing up from inside... ...Like this product... . They are saying delivery attempted when in real nothing of that sort happens.. .. .. . If delivery was attempted how can it not reach me wen im waiting at home for this product... . Not even a phone call... These GATI courier guys are like very big fat liars... . I tried everything for all the earkier products but to no avail... No response from snapdeal... This is the product i ordered now... . Again for this product they are saying product delivered but nothing of that sort happened yesterday...

Hi,

My name is Santosh. I have ordered a Mee Mee baby walker from sanp deal for Rs1975. Since the product description says it has lock system. What I received was not Lock system one. And the seat is not fitting properly. My kid is falling down all the time.

I have placed a request for return. Earlier they said sent mail saying they will come and pick up. After that I received, I have to ship, they will refund the shipping charges. This logistics guy said it will cost 1000rs to ship the item.

I have tried 100 times to the customer care number, it connected only once or twise. I informed them about the shipping charges. Then they said they will send pick up guy. Waited for 4 days, after that they sent mail saying they cant pick. I have shipped that for rs450 and uploaded the receipt as they instructed.

After that I didnt get any response from them. They dont have even the direct mail id to reach or phone number.

I am regretting fully now, I felt like slapping those fellows who are maintaining this company.

Order ID: [protected], Placed On 19 Nov, 2016

Received on 24th,

Return requested on 26th

Latest reference number of return.

Reference number : 37668016

In their website, you will not much information about our orders.

They are doing fraud and playing around customers.

It would be great if some helps and take action against them. It will help many people not to fall to their prey.

Thank you,
Santosh

Dear sir,
Sub. Complaint against mobile battery
I am purchased intex aqua 4g plus mobile on online shopping of sneal deal... But the Battery is not working I purchased on April 2016... So you should replace my battery immediately its urgent for me... Pls take imediate action against it. My mobile is inbuilt battery so I can't received anywhere. Pls arrange my intex aqua 4g plus inbuilt battery immediately

Today(09 dec 2016), I have received a sms to my registered mobile stating that "We attempted the delivery of your product [protected] but could not deliver to you". The sms was quite embarrassing for me as neither any sms nor any phone call I have received so far from the courier for delivery of the item till now. Moreover today at 11:00 pm, I received a phone call from snapdeal by which the attending personnel assured me to deliver the item within 24 to 48 hrs.

Again at 5:30PM, I could see the order msg that "customer could not be reached". My phone number is working, i am present at home, Neither i have recieved any call nor any courier person arrived at my place.

I have, however, sent a mail to [protected]@snapdeal.com asking for their reply as to when and where the delivery was attempted but failed.

Hi my name is sharad nanda i orderes one samsung evo plus 32 gb micro sdhc class item code: ma5637488
Orderno: [protected]
So when the delivry boy came and he gave me the box it seems it is empty i opened infront of him and there was nothng in d box which was not expected from the snapdeal and then he called to nitesh who was delivery responsible person he said call to customer service i called what ridiculous response i got they will take 7 days as i order the prodect on 2/12/16 and on 6/12/16 i received a massage that i will receive my order between 8dec16 to 12dec16 which was again a dissatisfaction for me and finally when received there was ab[censored]ly empty box i want a restrict action for dis bad service and they should compensate for this inconvenient. Hopefully i get revert for the same.

Thanks and regards,
Sharad Nanda
[protected]@gmail.com
[protected]

I have ordered a casio gshock watch (G339) on 27/11/2016 and got it on 30 /11/16. Then i field a return on 1 dec 2016 but no communication has made and nobody came at my place ..nw my return is closed..i called up 5 times but no service provided. They told me that courier man will come but nobody has yet come or called up.my order number is [protected]..if it is not solved i definitely go to consumer court.

Samuel
[protected]@gmail.com

My name Gulam Moinuddin
Complaint no 37509746 of cvt 3200s led tv
Snapdeal order number [protected]
I received my cvt 3200s led tv on 06 dec 2016 . But screen is damage.
I am not happy
I need help

I have order a shirt on 20th November from Snapdeal and I received it on 25th November due to fitting issues I apply for replacement of the product. Snapdeal told me that there will pick up my product in 24 to 48 hrs but no reply from them. Then I myself visited Delhivery office and tried to returned but they didn't accept and told me that office is closed. Actually office closing Time is 7pm and I visited 6:30pm. And on 28th November I received a message from Snapdeal saying that your replacement request has been closed then I kept continue follow up but there agent just told me that we will pick up the product in 24 to 48 hrs but not came to pick up then again on 3rd December I received message from Snapdeal that your replacement request is closed then I kept follow up to Snapdeal regarding my complaint but they failed to solve my problem.

I have received the ordered product. Upon trail of the product i found the size is not fitting me. I orequested for replacement of the product on your website. My ticket no. Is 37642281 dt. 9th dec.2016. I got the response from your end. Again after a rethought i again requested a replecment of 3xl size, ie a change in size earlier rquested.

But i do not know how in response to my request i got response as your request for replacement is closed. I tried calling your customer care centre, but could not get through the customer care exective on call.
My request is to replace the product with 3xl size
I will be highly obliged for your urgent confirmation of this issue.. 7 re issue the ticket id.

Thanks & regards,

Ulhas m pilgaonkar. [protected]. [protected]@gmail.com

I've placed a prepaid order on 2nd December 2016.
As usual it's been notified that my consignment was shipped and would be delivered between 5-8 December.
Since the tracking on Vulcan_olp wasn't working, I contacted the help center and got the details like AWB no.
Afterwards the awb no. was showing invalid on courier's website.
And now on 9th of December, neither I nor snapdeal have any idea where my order is.


The seller was snapdeal fulfilled and order was eligible for snapdeal gold.
I'm unable to understand what these two phrases mean because as you guys say there is nothing like anything special or more careful handling etc.

Order ID: [protected]
Placed on: 02 Dec, 2016

Courier name: VULCAN_OLP
AWB number: JVLSD[protected]showing invalid on courier's web site)

already written to [protected]@snapdeal.com but no response received.

I had purchased a sandal from the snapdeal and due to the size issue, had to return the item and get the refund for the same.

On 15-Nov-2016, snapdeal updated me that the refund has been initiated successfully through the same mode as i made the payment and asked me to wait for few days to reflect that into my account.

After waiting for fews days, the money never got credited into my account and opened a complaint with snapdeal about the issue of refund not being made to my account although snapdeal mentioned the successful processing of refund.

I was asked to furnish the band statement to prove the money never got creatdited which i promptly did. The have give me the transaction reference number and asked me to check with my bank and my bank told there is no such transfer happend to my account.

I have asked snapdeal to furnish the document to the claim of successfuly refund they made and the snapdeal is not ready to give any details from their side except the transaction number.

Now they are saying the onus in on me to get this checked from my bank to solve this issue and snapdeal will not help on this matter.

What should i do to get my refund from snapdeal? They have not given any proof to the claim that they have successfully made the refund.

thanks/murali

Snapdeal deceive me. I have purchased an new Epson printer from Snapdeal with order id :[protected].
Epson Serial No:UEAK017263
I unbox it and tried to register that product to Epson India but while checking I noticed that product is already registered . I called Epson india and confirmed that that product already registered in the month of October 2016 19th . I got deliver this product today which is 8 December 2016. Mean it is clearly shows that Snapdeal sold unused product as they resold that product again . I have paid full amount and my EMI has been started .
When I called snapdeal They simply said that do you want to return or replace. How simple it.
I want an brand new product but I will not return this product without giving me new product and I want all details why you resold this product.
I want an claim of Ra.14079.

Fake advertisements by Snapdeal

I had ordered for an unboxed Microsoft Lumia for Rs 4999/- They make a clear distinction explaining what unboxed is and what refurbished is. There was no mention of the phone being refurbished but when I received it I find it is a refurbished unit and the invoice clearly shows it. Snapdeal has no email id for complaints and their 24/7 customer care is another bogus as it just leads to one recorded message to another with no customer care executive. SO BEWARE OF BELIEVING THAT SNAP DEAL SAYS AS UNBOXED.