Snapdeal.com Complaints & Reviews

On Nov 14, 2016, I ordered a mobile Turbo S5 from Snapdeal I received an incomplete package without the mobile battery. Instantly I mailed Snapdeal regarding this and they revert back saying they will send for a pick -up. On Monday morning(Nov 29, 2016) I received a message from Snapdeal saying that on Sunday the courier attempted for a pick up but I was not available. Strange that only this courier service in Shillong functioned when it was a Sunday also I never received any details from the courier or Snapdeal that they have been trying to pick up the package.
Last week I had attempted to called Snapdeal and assured me that it will be done within the next 42 hrs but till date it never happened. On Monday 5, 2016 I went to Ecom Couriers they told me that Snapdeal did not send them any mail regarding Pick up and very strange when thay check out from their system they foun that on the 28th Nov 2016 an employee by the name Rajaat Panchbhaiya employee ID 23793 cancelled my pick -up. Please note that Ecom Couriers in Shillong do not have any employees by this name.
Then I again complaint this to Snapdeal but they assured me that they will send me mails and update me the status of my complaint but till date nobody came and collect the incomplete package yet.
In short I would like to say that Snapdeal is a Crook who cheated their regular clients and they are shameless.
I wrote to them that if they cannot replace the product either they should refund me but till date no response.

Regards,
Gardinia Shylla

I had ordered for a redmi note 3 phone which costs 11999 rupees and the snapdeal didn't deliver the product on time, so I cancelled the same and they didn't have my refunds back, but mailed me the invoice and a note that the product was successfully delivered... It's been a month and I called the customer care several times and since today no actions were taken by them...

Sir,
My order is not yet received by me . please provide me immediately now its going to long.

Order ID: [protected] (1 Item) DETAILS
Placed on 01 Dec, 2016

Thank you

I have order a Mobile on snapdeal which is delivered to me on 30the Dec., On getting the product there is some issue with speaker, Loud speaker was not working, Front Camera not working and Internet connectivity is also not working.I have visited Micromax but as it is under refund policy they suggest me to replace or refund the iteam .I decided to refund as i have no more trust in snapdeal.com.,
I have called them 5-6 times regarding this wasting my approx 100 rupee money.Now they are saying me to provide service centre denial letter.What is this, as it is defective iteam why should i have to run for that again.It is not my mistake, its snapdeal's responsibilty why they are not taking responsibilty.Worthless Fake cheap support from snapdeal.com
They cheating with poor people.

Sir
On 18 Nov 2016 I order a dell laptop (dell inspiron 3558) with order id [protected] and on 20 Nov 2016 I cancelled the order .
On the same day the cancellation was accepted by snapdeal .then after 10 days when refund was not intiated I talk to snapdeal customer care which guide me to talk to india post and I did the same and india post told me that the product was sent back to the seller and it has been received by the seller. The next day again I talk to snapdeal customer care they assured me that the refund will soon be given but nothing happened.still I m waiting for them to reply but nothing from their side.

Hello snapdeal,

I'm suryakala, resident of Delhi wanna write about a flaw found in your app.
I don't understand how such a big company would make simple mistakes by showing wrong prices of the products. That too with such bigger difference rates, I thought of checking the price of redmi note 3 and I was shocked by seeing the price to be 109999 and that too this is the discounted price of 110000!!! Didn't expect such flaws from you people. Already these kind of complaints are there with you and even you are not looking into them seriously. Is the only correct way to show your flaws is through social media?? If So, I'm gonna do that to aware the people.

I bought the speakers on 24th August. They reached me on 30th August but their woofers were not working so i requested for refund. they took back the product on 31st August. and still not given me the refund. sometimes the say that they will refund tge money in 2 days sometimes they say in a week but still not given me my money. I hall all bills and replacement receipt. and their recordings too. i want my money back.

I cancelled my shoes order on snapdeal but didn't get refunded money back & they r not giving any response.

Hi all

please dont purchase and sell with snapdeal bcs they make a fool to customer and seller also, i[censored] r a seller you dont sell with snapdeal bcs they dont release payment on time sometime they keep your payment for six moths, and if you want to be a good seller so dont go with snapdeal bcs anytime without any reason they can disabled your products for on months, I am seller in snapdeal, they disabled my product due to courier return means customer refusing the product, all know that in cod order 50% customer not take the product so is it a seller fault

Regards

Puneet

[protected]

My Order ID: [protected] (Mobile), I received the product on 4th Nov. I paid COD. Mobile is not working properly, I have registered the complaint in snapdeal. They arranged Service Engineer, but he recommended the product for replacement/refund. Snapdeal Courier team picked the product with service engineer (Feedback form) for return on 13th Nov. on 14th, I received mail from snapdeal as validate failed. But still now I haven't received proper reason for validation failure. I haven't received refund or replacement or my product (which is not working properly) also. I am attaching softcopy of Service engineer feedback and return pickup courier detail

Snapdeal Customer Care team is telling product is not delivered. So they will not able to return money or product back

Intimated that the product which i booked through snapdeal is not received to me. i have received some magzines instead lyf phone in the poor quality of packing by the snapdeal.. clarify and ensure... otherwise i will uploaded video on social media of poor quality delivery by the snapdeal..
my snapdeal ref. no. is ---
SLP[protected]
SLP[protected]
SLP[protected]
SLP[protected]

& BNPL SPEED POST NO.
AJ[protected]IN
AJ[protected]IN
AJ[protected]IN
AJ[protected]IN

I am totally unsatisfied for the service of snapdeal and i will ever anounced that never booked any product through snapdeal... shame on u...

Order ID: [protected] Reference number: 37359495
Ordered product on 8th Nov 2016 and it was delivered on 3rd December a very long wait.
Opened it and it immediately discovered it is not working.
Requested a return of the item and was told
"Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to our warehouse via any national courier. We will reimburse the courier charges to your FreeCharge Account. We're sorry for the inconvenience caused. "
Sent this email to snapdeal
Re Return of Product received not working
CRP 97133176

I am writing to let you know about my utter dissatisfaction and frustration and disgust regarding my order and ask for a spedy resolution.
The order was eventually received almost one month late and anxiously I plugged it in and it was not working.
I am not technically minded but have never seen such a thin cord for an appliance (see picture)
Anyway I was told to return the item through any courier so I took it to the Professional courier and they refused to accept the package
Then I took it to Fedex who delivered the package and they said that there is no arrangement for them to return the package and that I have to pay 1300 to return by air and 542 to return by surface mail.
I dont have nor do I want to pay this kind of money to return the item. I am already out of pocket for the cost of the item and have and waiting on my refund to buy the other one.
What kind of scam is snapdeal running that they ship a product so late and then say there is no pick up service in the area where I live. This is Panjim Goa. How could there be no pick up courier in the biggest city in the state.
I am 64 years old and cannot deal with this stress. Please pick up the item and refund me my money or I am taking this issue to all the forums at my disposal to ensure unsuspecting customers are informed of the SNAPDEAL SCAM.
Await an URGENT URGENT REPLY
Ved Uppal
[protected]

I have got a product(brown biker jacket) ordered from snapdeal on 27th November . Requested for a return pickup on same date 27th November. No one came for the pickup after 3 days. Called customer care on 30th November they said your pick up rescheduled and it will be picked up in 1-2 days. After 1-2 days again i contacted customer care they respond with same excuse. Continually calling customer care for 30th November but Still no progress.

Order details are given below:
Reg. Mobile No.- [protected]
Order ID- [protected]
Suborder ID- [protected]
Complain No[protected]

I purchased the above said power bank (Item code: ma3630507 wide order no. [protected] and sub order no. [protected]) through invoice no. Sbof15/16-17/1302 dated 17/04/2016. This power bank is not working properly as per its working capacity. As the power bank is of 10000 mah and mobile battery of capacity 2900 mah is hardly charged once and thereafter power bank itself needs charging. Its inbuilt battery seems to have gone with in 7 months of purchase. I purchased this for my personal use because sony has a good brand name and its products must be of good quality. So i request you to look into the matter and replace the product as soon as possible.

Hoping for early action

My Order ID: [protected]

Regarding refund of the returned product

Hi,
I have sent the courier on 19/11/2016 and it was delivered on 23/11/2016, the delivery agents name is Kalpesh, and the contact no for professional couriers Surat is [protected], i have attached the courier receipt that has states that i have sent the courier and the confirmation that the vendor has received the courier the courier number is VJP749641( i have put a 'X' mark against this courier number on the attached receipt) .
its been a very unpleasant experience with snap deal that i have to run around searching for proof of the materials that i have sent even if the courier has been uploaded at the earliest. looking for the refund to be processed at the earliest. its been more than two weeks that i have requested for a refund and the customer care is least bothered to respond or acknowledge.

I m buy to unboxed yutopia mobile n is headset ka camera damage aya h so mne by post ise returns kia h n ab m mra cash mere debit card m refund chata hu sk help me.
Thank
From vishnu soni

With great pain and dissatisfaction it is brought to the notice that Snapdeal took my above mentioned order on 06 Novemeber 2016 with a promise to deliver item by 27 Nov 2016- 01 Dec 2016. At various stage it was informed on IVR that "Our team is working towards delivery of item with in the said time period". To my utter surprise, on 02 Dec16, I got a message that ---" Order could not be fulfilled due to seller unable to fulfill. Your order is cancelled now. We apologise for the inconvenience caused.Refund will show in your card / bank statement under the name 'Jasper Infotech' or 'Snapdeal' .
Today, I received SMS on my mobile stating "The amount of Rs. 15214 has been credited to your SBI Card xxxx... on 04/12/2016. This is as per your request for cancellation of the transaction dated 02/12/2016 for Rs. 15214."

It is rally shocking that the company has made a false statement that I have cancelled order. Whereas, the truth is that Snapdeal has cancelled it. Further, as i had paid money 27 days in advance, after accepting it and confirming order, cancellation is violation of specific performance of the the contract for which I had already paid consideration. Snapdeal is requested to compensate me adequately for making me wait and not adhering to the valid contract.
Alternatively i would be constraint to approach appropriate Court of Law. Snapdeal may treat this as Legal Notice to that extend.

Thanks! With best wishes. '

Order ID: [protected]
Reference no: 33818825

i cancelled this order on 14 oct, 2016 but still i not getting my refund .item name is Intex Cloud Jewel (16 GB) and Order ID: [protected], Reference no: 33818825.i mailed several time and give them statement copy of my account but still they not give me my refund.

Tomorrow is final day. Provide me pickup

I don't received any call from you & your engineer & courier. No pickup provided.

I won't be available in city by tomorrow because i'm coming to delhi to meet you directly there.

Please help me. Snapdeal.

Totally panicked by your service.

Please see attach image

Your future reference is 36727123.

Ticket id : 36873700

Order number [protected]

I'm coming delhi to your office at okhla estate tomorrow

Also i did not get payment refund of mobile assist plan.

& not reflecting in my account.

Please raise complaint

Also i want to talk to you, please for god sake call me.

When i call your number, its all automated and there is no way to speak to a human being.

Last option for me is :district consumer court

Now choice is yours. Provide pickup & replacement or refund or court.

Thanks & regards,

Shrikant tamboli

Email : [protected]@hotmail.com

Mobile : +[protected] / +[protected]

From: shrikant tamboli
Sent: monday, december 5, 2016 8:55 am
To: [protected]@snapdeal.com; snapdeal support; [protected]@snapdeal.com; [protected]@snapdeal.com
Subject: re: bad experience and no resolution provide by snapdeal


Dear snap deal,

What the hell?
You are not providing pickup and when i personally visited courier office, they are saying that above courier pickup has been cancelled, you're just increasing the estimated pickup date,

Do you think i'm stupid?
I don't understand the process.

I'm going in personally to courier office on 6 december. On 7 december i've flight, and i won't be available in pune till 15 december.
Provide me pickup on 6 december only.
I warn you, don't play game with me.

Call me on my number.

Im stupid and my name is
Shrikant tamboli
[protected]

Get outlook for android

On sun, dec 4, 2016 at 8:19 pm +0530, "shrikant tamboli" wrote:

Please provide pick up for leeco max 2 mobile

Thanks & regards,

Shrikant tamboli

Email : [protected]@hotmail.com

Mobile : +[protected] / +[protected]

Disclaimer
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From: shrikant tamboli
Sent: friday, december 2, 2016 1:12 pm
To: [protected]@snapdeal.com
Subject: re: bad experience and no resolution provide by snapdeal


Please provide pickup for leeco max 2 mobile.
Already i'm screwed and panic by this purchase.
What a pain you are giving, your call center is only ivr, no person.
Feeling cheated with the purchase.
No satisfaction only suffering...
I hate you snap deal.

Shrikant

On sun, nov 27, 2016 at 9:13 am +0530, "[protected]@snapdeal.com" wrote:

Hi shrikant,

Greetings from snapdeal!

Please accept our sincere apology for the inconvenience.

Please note that your complaint against the order number [protected] has already been escalated and our team is investigating the same. We will update you with the resolution at the earliest.

The complaint number for your future reference is 36727123.

We appreciate your patience and co-operation in this regard.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Customer service team – snapdeal.com

—

All purchases covered by trustpay guarantee

Click here to learn more: http://www.snapdeal.com/info/TrustPay
Ref:_00d90wayi._500901uayxi:ref

— original message —
From: shrikant tamboli [[protected]@hotmail.com]
Sent: 26/11/2016 5:53 pm
To: [protected]@snapdeal.com; help+[protected]@snapdeal.com
Subject: bad experience and no resolution provide by snapdeal

Dear snapdeal,

I purchased faulty leeco max 2 from you.
Phone earphone speaker not working hence, i want replacement or total amount refund.
You neither given nor responded. Not even called me to listen my side.
Totally frustrated with this product and with you.
I was seller on snapdeal and is seller on amazon.
Bad experience with you. Please give me refund or i'll sue you in consumer court.
Please call me or give me your number to contact you.

Shrikant

From: snapdeal
Sent: saturday, november 26, 2016 5:04:47 pm
To: [protected]@hotmail.com
Subject: hi vikas jaysing bhalerao, rate your resolution experience with snapdeal

Hi vikas jaysing bhalerao
We want to hear from you!

We hope that the resolution provided for your leeco le max 2 (32 gb) is satisfactory. Please rate your experience.
On a scale of 1 to 5, how was your overall experience?
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We are constantly working towards giving you a great experience at snapdeal, always. Your feedback will allow us to serve you better.
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Thank you,
Team snapdeal
Returns and replacements are simple with our
Easy returns policy
For all other queries and to browse our top faqs, please go to
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I purchased xolo play tegra note free with flip cover ...first I did't get flip cover then when I returned product due to performance issue ...they say where is flip cover and headphone ...Remember I never got one of those in the packaging!

They now say there is mismatch in IMEI number ...I don't know because I never got any flipcover in it nor headphones..!