Snapdeal.com Complaints & Reviews

Sir i have purchased mi note 3 mobile from snap deal on 26/10/2016. When i put my mobile to work it started to over heat. I immidately made an complaint to ur resprctive office and they made a replace of that mobile on5/11/2016. When i got my replace mobile and again when i start my new phone again i receive he same problem (Over heating). And i made a complaint again. Your representative told me to take mobile to service centre and the took my mobile ther. There they check my mobile and gave a receipt that my mobile is overheating. The receipt i am attacing with this complaint. And they promise me that they will again replace my mobile. But days passed still my mobile has not been replace. Again when i spoke with your representative about my mobile replacement. He is telling that he cannot change mobile and only service can be done. Hence i request you to change my mobile. As soon as possible.. I am attaching all the bills regarding this mobile..

My 14 years old daughter wanted a TV for her room for which she was saving her pocket money for many months. She placed an order on Snapdeal for Vu TV 32D6475 on 25 Nov 16. The same was delivered on 30 Nov 16 at 5:49PM. Payment was made to the courier in cash. On opening the package the TV was found damaged. An online request was made on the same day at 9:05PM when I returned home and acknowledged by Snapdeal that the item would be picked up within 2-3 days. On the night of 01 Dec, I was given a SMS saying that Replacement request closed - we attempted pick up of your Vu TV but were unsuccessful. We also tried to contacting you multiple times but were unsuccessful. This is a blatant lie as no attempt was made to contact me. I was the affected party and very worried and was attending all calls, as I did when they were shipping the order. The company has exposed my daughter to mental trauma and I will never give up pursuing justice in this case and will utilise every forum to expose unethical and corrupt practise by the company. I have all proofs and witnesses to support my case.

I ordered A mobile Phone Samsung Galaxy Note 5 N920G 4G with
Order ID: [protected] Placed on: 26 Nov, 2016 from SNAPDEAL.

It was prepared for dispatch after some time of order, but not snipped for few days, I requested for snip and deliver at time Through mail, And I got a positive mail from side. But after few days tracking Status automatically changed (from prepared for dispatched to preparing for dispatch.) I called several time on [protected] helpline number (showing tollfree but actually it is not toll free).
At help line they told your product is providing you from another seller because previous seller gone out of stock (But the product was prepared for dispach earlier), and surely you will get your ordered product soon.
Now today I got a message for going to cancellation of order because o[censored]nfaithful, unvalid and undigestic reason (the product is not available at snapdeal.)

I have valid proof for my right, so please provide my ordered product as soon as possible.
THANK YOU

Regards-
Ravi Pandey
Urban Planning Student
School of Planning and Architecture, Bhauri, Bhopal (MP- 462030)

Order id: [protected]

I have ordered a set of tshirts, due to fitting issues i requested for returns. The courier guy came on saturday to my office address but insisted to come on monday due to holiday.in the mean another courier service came from snapdeal and collected the product and received the receipt. But it was not updated by snapdeal in the website and closed the return request.

I have shared snapshot of the pickup receipt from jv express (Courier service) to snapdeal.

I called many times to snapdeal support and send many mails but no response. The raised complaints are getting closed and even there is no intimation to me. Its being frustrating for more than 20 days and nobody is responding from snapdeal

Complaint number[protected], 36713136.

Regards
Kvs kumar

Hello,
I am writing this with utmost disgrace about the service of snapdeal and their attitude towards the complaint risen. i had ordered euro brown leather wallet order id: [protected] (2 items) but i have received only one. i immediately realized a return request and it has been more than 4 months now and nobody came to collect the courier. i tried reaching out to your customer care number and to my utmost surprise was only led to automated messages. not sure how you call this customer care when there is no one to talk to. i even mailed snapdeal care, snapdeal support, but no action has been taken. please help me get my money back from this fraud site which has got a fake return policy and fake partners. i expect a clear response or call from snapdeal customer care and explanation on how this will be sorted. the way your team is handling the issue and with absence of any human interaction whatsoever.

Look forward to hearing from you.

Sir,

We have purchased three I ball q81 tablet before 40 days from snap deal, but unfortunately all are not in working oder, so we return all three tablets on 22 oct 2016 in a single courier, after 7 days we received only one piece as replacement

Till date no balance two tablets received or refund. we have called many times to snap deal, but no proper reply received from them,

So kindly help us in this matter

Regards
Manoj Thirani
[protected]

Attention plz, now comes some mony problem, so compulsory keep a card payment with delivery boy, delivere boy said our machine some problem, what problem, this time verry important, so plz help every people

I order so many material in your snapdeal. Today receive unstitched sudi material without shall.

I order a straightner last Friday which I immediately cancelled. They told that refund of Rs. 899/- would appear in my bank statement in 4 business days but that didn't happen. I bought the product with my pocket money.Kindly provide my refund as soon as possible or else I would have to take some action against it. My order id is [protected] placed on 25.11.2016.
Thanks...

Order ID: [protected] Issue: Finger print sensor, right speaker, network issue. Please note that my request for the particular order was closed as it states that your engineer tried calling me multiple times, which is not true.I received a call, yes, I told your engineer i am available on the address I have provided for return which is Livesalesman, A-72, sec-2 Noida-201301.Your engineer told me he would be transferring me to Noida guy, who never called me not even once, not even visited the provided address http://above.Now the thing is I have replaced this product once and I am still facing issues and your customer care and engineers are not even trying to help.So the conclusion of this all is I stop bothering you all with my calls and I bring this matter to Consumer court directly, which is particularly better than wasting my time with you guys.However I have decided to let you help me once more, one more chance, i[censored]nsuccessful we'll see each other in Consumer court delhi and supreme court delhi for Scamming and Fraudulent activities.Please call me on[protected] dial the extension number 16 and ask for Apoorv.Hope I receive a call in next 15-30 min or no more wasting time with you guys.Best Regards.Apoorv joshi.

This is regarding the Kosmo Study table ordered on 26th-Nov thru my mobile. I have got mail telling that my order is confirmed. Payment has been already done for this item thru debit card. Till now the order status is shown as estimated delivery date - 25th-Nov to 29th-Nov. Order status is shown as Prepared for Dispatch. Today is 2nd-Dec and there is no update on my mobile or email on this Item. You advertisement in TV and newspaper is telling unbox Zindagi, but this has become unboxing of pain for customers.
Pl. resolve this delivery issue. This is the second time I am facing delivery issue.

Its a duplicate product, its not working when i charge the powerbank its smell like burning so i thimk it is hazardious for life alsa

I bought a Nike sport shoes from Snapdeal worth 9, 999 on 16th november 2016 under order id [protected]. due to sizing issues as well as on quality grounds i initiated a return on 16th november 2016 itself. The product was immediately picked up by them on 17th november 2016 and then there was no reply nor mails and nor calls from Snapdeal.I paid for my order through credit card .On 22nd of November I checked My order status after waiting for Refund the Order status SHOWED DECLINE without any reason or mail or message or call.Therefore I made calls and emails repeatedly to the customer service department who also failed to address My refund request and till date from 22nd November 2016 there is no Refund nor Replies to my mails and calls.They are not ready to give me my money or any solution to my problem and they were rigid on not refunding the amount without any valid reason.Thats my hardearned money and I cannot let anyone to steal it from me and if this case is not solved over here it will be dragged to cpurt of law because this is cheating as well as against the company's policy which propagates 100% refund protection and 100% Customer satisfaction.

Respected sir,
It is to intimate you that an item "camabeds needus single bed" was purchased by me on dated 30.10.2016 against order i. d. no. [protected] and payment was made through credit card. due to certain reasons the same order has been cancelled by be before delivery of the article but the amount rs. 5564 could not be credited in my credit card account till date.
Therefore, i am requesting you to credit my paid amount rs.5564 as soon as possible.
Thanking you
B. p. gautam

This is regarding the delivery of my product. The people associated with this task aren't responding to my attempts to communicate with them, rather my calls are being ignored. The numbers are as follows: [protected] [protected]. I hope to get a better response and my product as soon as possible.
Order no [protected]

Oder no [protected] है जिस का मेल में पहले भी कर चूका हूँ पर कोई जवाब नहीं मिला ना ही पैसे वापस हुए है जब आप को यह मेल किया तो Sunday morning को फ़ोन आया और बोला गया था की आप को आपका पैसा मिल जायेगा और आज फ़ोन किया और बोल रहे है की ना तो अब आपको पैसा मिलेगा ना ही सामान माफ़ करिये अब क्या कोट में जाना पड़ेगा क्या मुझे मेरा पैसा वापस करे मैं बहुत परेसान हो चुका हूँ

My order id Suborder Id: [protected] is Cancelled by the Automatically and showing the reasoon that Order could not be fulfilled due to unavailability with seller. Your order is cancelled now. We apologise for the inconvenience caused.

what is my fault in this ? i have not cancelled the product, when snapdeal is showing the product and order is confirmed then you must send item. How can you cancel my order.
Please Send the product or i will proceed to the consumer forum and flood social network with snapdeal.

I bought mobile from Snapdeal online shopping, Product name In focus M370i.

But i am not satisfied with product in look wise and of course its made. So i returned the product in Proper order and moreover it is verified by Pick up person from some courier services.

Now they are Denying that product will not be returned and you have to accept the same.
Snapdeal: We will not going to refund your amount.

Please help me on this matter, as this against consumer interest.

For more detail contact me on: [protected]

Regards,
Sandip Singh

Order id: [protected]
Complaint no :37120825
It’s very regretful that today i needed to write this email to you. I am snapdeal customer since time when it was not even a known to many and was just giving deal/discount coupons. Since then very few occasions came where i had to face this much frustration and disappointed from your service and treatment.
I have ordered mobile phone from your website on 26 nov 2016. You said that the ordered will be shipped you between 28 nov. To 2 dec. But i didn't received dispatched message yet. I have contact you via mail and call three times but i didn't get any response from you i also registered complaint yesterday that also not respond me yet. If my order is not get me till 2 dec. I have all the evidence of the order then i am going to complaint against you on consumer court.

Sir,
I orderes everedy 14w led bulb (pack of 2) but, the product did not shipped till today. order id is [protected] when i searched my snapdeal account. it showned give another address to proceed. no corrier company or snapdeal employee phoned me still now. i[censored] shipped me the product anyware in trivandrum city i will go get it from there. please help me. i am ready to come any corrier company outlet in trivandrum city, kerala