Snapdeal.com Complaints & Reviews

I ordered an Highlander Black Slim Fit Polo T Shirt with order number [protected] in snapdeal. I received an empty box delivered to me without the product in it on 25-nov-2016. i tried contacting the customer care regarding this on the same day, they mentioned that they will get back to me upon the inconvineance, i did not got any update from them till now.

Hi,

I had placed a Snapdeal online order for one Tuelip Digital Kitchen Weighing scales details find below kindly :-
Piece though neatly packaged has defective stainless steel pan - is shaking .Not sure how one can measure using such defective piece? Order replacement as per policy and still I end up with "same" defective piece...Is it trustwurthy to shop online between genuine buyer and genuine seller?
Order ID: [protected] Reference number: 36873983
Placed on: 22 Nov, 2016 Issued on: Fri, 25 Nov

Thanks & regards,
Dinesh

Dear Snapdeal Team,

Its absolutely unacceptable that i have still not received a call from the installation team and i have raised 2 complaints. I would next take this issue up the ladder and see if i could find help from anybody else. I would need the installation done by today or this would be raised to the Government. I see that my 7 days period from the time of delivery expires tomorrow and with the current situation i would lose the opportunity to return the product if it is not up to the mark.
Need the installation team at my place today

Regards,
Ashwin. G

I had ordered a laptop on 13th of October. Order No. [protected] .
The same was picked up on 3rd of November by ECOM courier. Snapdeal is not giving my refund even after being reminded everyday. I still haven't received my refund and it had been over a month, I had also shared my courier receipt for the pickup on 5th November.
The courier receipt is attached below.

I have returned the ny bike to the warehouse address provided by snapdeal. after one week i tracked the consignment and showing that the warehouse person has refused to accept and next day i received the consignment back. I am calling since 15 days to snapdeal customer but till date it has not been solved. neither i got my courier charges not product money.

This is the first time i am facing problem with snapdeal and this let me down and very much disappointed because everytime i call they say money will be deposited within 24 hours...

Order ID: [protected]
Placed on 19 Oct, 2016
Email - [protected]@gmail.com

I wrote mails more than 30 times and called them over phone several times, but then also they are not picking up the product so i can get my HARD EARNED MONEY IN REFUND.

Even i mailed to CEO of snapdeal but it seems they have taken our money and respect for indian firm as granted.

My order no.[protected], Tracking AWB No. [protected], amount Rs.2892/- bluedart surface courier, recieved on date 21/11/2016, product found damaged. I am product send on dated 22/11/16 snapdeal warehouse address chennai, tracking id. C71199873 via dtdc courier. I speak to snapdeal customercare on date 29/11/16, time 07:02 Mrs.kour, mrs. answer reply not satisfied. So that i am not satisfied your product.Please refund my amount Rs.2892/- immeadiatly. Thank you, vinod kumar, 4/399, Renuka Nagar, Gundur, Trichy-620007

Dear sir,
I purchased the Obi Worldphone SF1 (32 GB) fro Rs 8999 from Snapdeal with 14 days extended return policy. I ordered the phone on 6th Nov, 2016. and I got it on 10th November, 2016. The phone was not working well due to some problem in display. I file complaint with snap deal and they send me the return order. I got printed the return order sticker and send back to snapdeal on 14th November, 2016 through Bluedart Way bill no [protected] and reached its destination on 18th November, 2016. The parcel was not accepted by warehouse people from 18th to 23rd November, 2016. Bluedart courier send it back to me. I received it back on 28th and and I talked to customer care. The customer care told me to send it back, today I again send it back through Bluedart courier having waybill no.[protected] on 28 November 2016. Now I request you please help me as I know the warehouse people will not accept the parcel again

Order Id:[protected]

I had purchased a Sony Bluetooth headset from snapdeal on the 8th of Nov by paying cash on delivery, I raised a return request instantly and after many repeated calls and mails got it returned on the 22nd of November, I have paid 2500rs for this and they have till now not refunded the amount though it's showing as refund successful.

I've been repeatedly mailing [protected]@snapdeal.com and [protected]@snapdeal.com with no response from them.
This is the first time I've purchased from snapdeal and my perception of this site has changed, I have wasted by money and time along with facing lot of mental tension.

I hope this complaint is an eyeopener for other consumers and they are made aware of the situations that arise once money has been handed over to fakesters.

Thanks & Regards

Pathetic service I ever had experienced, ordered around 1 month ago water heater, after 20. Days it gets delivered not at my place I went to the courier office from there I got it, product is defected now applied for the return around 10 days ago now the courier boy wants bribe to pick it up, no Any response from snap deal regarding the issue worst experience in my life please never use Snapdeal service if dnt wants to bear pain...let's c when I will get the new product or my money refund...I am damn sure for one thing will never use Snapdeal service again, lost your credibility.
[protected]
If little bit respect is there please collect your garbage which is at my place .
Thank you for beautiful experience.

This is to escalate regarding my Snapdeal.com order number [protected] placed on 12 Nov, 2016 for an amount of 1856 INR. I received the delivery for this product on 15th November 2016 at 11.00 AM. I checked the product and called to cancel at 11.50 AM as the product was not upto the quality and the size was also not apt. I received cancellation confirmation on an email with the charge reversal details.

On 25th November, I was tracking my details and realized that the product was not picked up nor was the credit given. I called to request for the clarification and I was denied the refund as the cancellation was not done in 7 days.

Despite numerous explanation of the entire episode, the incharge of this dispute was not willing to listen to the cancellation. I told him that the product was cancelled and he insisted that you should not have taken the delivery.

I have been an active SNAPDEAL buyer if you check the details of my shopping history. This customer service levels are unacceptable.

I would request you to listen to my conversation with the incharge for understanding the customer service skills I had to deal with.

Oct 8, 2016
Regarding snapdeal company call gift fraud me 13, 999 payment on snapdeal account otherwise claim or complaint on snapdeal company.on my debit card
Sir good evening my problem is on date 5/10/15 time 1:00 A call come from snapdeal in my number [protected] from sender number +[protected] and say Aarti rawat speaking from snapdeal company and say anil you are lucky winner customer from this month of snap Deal company and you take 4 gifts like washing machine, laptop dell 15.6, and led Sony so I like laotop dell and aarti rawat you purchase 4000 minimum price goods so I purchased micromax mobile from snapdeal and snapdeal purchase department manager call from +[protected] on my debit card refund[protected].and Sir your gift is ready from snapdeal and your is tax payment for your laptop is 9999 total amount paid on snapdeal account no SNAPDEAL
BANK NAME- CANARA BANK
A/C NAME- GINGER INFOTECH
A/C NO.[protected]
IFSC-CNRB0001441 and my friends and have also taking problem friends mobile number [protected], and +[protected] and +[protected] so please create faster solution because my friends effect problem by fraud call thanks for CEO SIR FOR LISTENING MY PROBLEM.
Your sincerely
Anil Dengre
Mon no [protected], [protected]
Address jhansi

When my product is pic up to much late
So much wait please its complain for snapdeal
Tashi delek brown jacket
Order number [protected]
Pic up my order i have size issue
Mobile numbe [protected]

Product O&G Black Analog Watch for Men cost 900/- purchased date 23 nov. purchased from snapdeal.com from the ID [protected]@gmail.com found piece of stone in the box in place of watch. I am hurted with the deceive of such service. Kindly see to it that the right product should be delivered at the earliest and request to take necessary action to be taken. photo attached. My mobile no. [protected] email: [protected]@gmail.com

I have ordered one morphy richards microwave on 23rd Nov'16. Order status was showing as 'Item packed, To be dispatched soon.' with the estimate delivery date as 26th Nov to 28th Nov'2016.

Despite of complaining regurlarly for delivering the product on time either on 25th or 26th, snapdeal has assured us to same will be done without delay.

I have complained 6 times till today, and now they are saying that the product is damaged from the seller side and is the alternate is not available with the seller. And the snapdeal is searching for alternate vendors with this product, and same will be delivered as soon as it will be available. Without any assurance on delivery date.

If snapdeal has told me earlier on the first day itself, then i would have arranged from other sellers. But they have just misleaded us till the delivery date gets breached.

My ID is : [protected]@gmail.com
My suborder ID is: [protected]
Placed on : 23rd Nov'16
Estimated Delivery date: 26th to 28th Nov'16.

Delivery status: Still not delivered due to damaged product at Snapdeal only. And still not yet dispatched as on 28th Nov'16.

Regards,
Ashvani Saini
[protected]

I've ordered a jeans and tshirt (Price 1521) order no [protected] on 15th november. I've cancelled it on 16th november. On 17th they have initiated my refund amount. However i did not get my amount till now. I am sending mails and calling customer care continously but no satisfactory reply. I've sent mail including my bank statements two times. But they are only saying we are checking we are checking.
Fraud business they are doing
No customer is important for them.
They are only giving false hope while you are purchasing items. Once you are done. They will not bother about you...

I've ordered an phone (Price 9500rs) on 10th november. I've cancelled it on 14th november. On 15th they have initiated my refund amount. However i did not get my amount till now. I am sending mails and calling customer care continously but no satisfactory reply. I've sent mail including my bank statements two times. But they are only saying we are checking we are checking.
Fraud business they are doing
No customer is important for them.
They are only giving false hope while you are purchasing items. Once you are done. They will not bother about you.

Order id: [protected]

Placed a order with 3 items one of them being a nokia mobile phone.. Cancelled the nokia phone immediately after placing the order.. Its been more than 4 days but no refund yet, but the order page shows refund successful.. Faced the same kind of issue 3 months back.. Had to go through hell to get back the amount.. My sincere apologies to snapdeal for shopping in your website again, please refund my money..

I purchased JBL flip 3 speakers from snapdeal, soon the speakers stopped working. I visited the JBL service center just to find out the seller is not authorized seller.I complained to snapdeal about the same and they assured me about the action for the same .But its been 2 weeks, snapdeal have stopped replying to my mails.

I had Ordered a Black Addidas Flip Flop from Snapdeal . Received the order as per the given day, but the delivered product was diffrent slipper, totally torn and ripped off from the front and back.