Snapdeal.com Complaints & Reviews

Nov 26, 2016

Updated by Raghav Puranik It is very surprising to note that your teams are full of lies and corruption packages. Yesterday, I got an email stating that your team tried to call me, but I could not see a single missed call on any of my mobile no.s.

But fortunately, today I got a call from one from this no. today:[protected]
But the caller was consistently saying the product failed in quality check and she did not have any answer to any of my questions:
1. Where was the "scratch" on the product? I have the same product back with me and I am not able to see any scratch. Where is the "scratch"?
2. Where was the product "dirty"? I do not see any dirt on the phone. Did you guys wash / wipe it before returning it to me??
3. The caller said that the product was "used". What do you mean by "used"? You tell me how to check the product speed - 2G, 3G or 4G without "using" it? Yes, Jio technician "used" the product to check and confirm that it is 3G phone but not 4G. He also said Snapdeal has cheated you. He only taught me how to check the speed 3g or 4g in the settings > mobile networks > network mode and see LTE / GSM etc. The mobile phone you have sent me had only GSM, but not LTE / VOLTE, which means it is 3G, but not 4G, which I ordered.
You tell me how to check "your quality" without "using" the phone to that extent. If there is any other method, I will use such methods on my future purchases. If I go by your defiition of the word "used", nobody in the world would get any "unused" product from any vendors.

I have already discussed these issues not only with your "customer care" but also discussed with many of my collegues in office.

I need answer for all the above questions. And most important question: WHY DID YOU SEND ME 3G PHONE WHEN I HAD ORDERED 4G PHONE AND ALREADY MADE PAYMENT FOR 4G PHONE????????????

I am now attaching a picture of the 3G phone you sent me for my 4G phone order. This picture is taken today, which means this is taken even after I returned to you and you returned back to me after your so called "Quality Check". I would request all visitors to see and advise me where is the scratch and dirt. You can see reflection of ceiling fan in first picture. Where is the dirt and where is the scratch?

Dec 19, 2016

Updated by Raghav Puranik Appreciate that you "understood" my plight on 8th December 2016. We are moving towards 2017 and I am confident that you will resolve the issue before next year. You sent me the wrong phone and you did not send me the correct phone even after I returned it to you, post your request to return. Now, what are you waiting for? You confirmed that you would refund the full amount, but you did not mention in your email. I trusted you:
1. First time when I made full payment online when I placed the order. Note: I did not take Cash On Delivery option
2. I trusted you II time when you asked me to return and I returned the phone by making courier charges also myself.
3. I trusted you III time and got confirmation from Xolo Service centre that the phone is 3G, but not 4G. (May be you thought that Xolo would never give in writing, but they did!).
Now, you asked me to return the phone to Gurgaon address, without any written assurance that you would refund the full amount. If you want me to trust for the 4th time, sorry. Trust me JUST ONCE and refund the full amount or send me the phone that I ordered. I will then return your 3G phone without fail, as I do not have quality department as you have, which can easily "fail" any product.

Dec 19, 2016

Updated by Raghav Puranik Appreciate that you "understood" my plight on 8th December 2016. We are moving towards 2017 and I am confident that you will resolve the issue before next year. You sent me the wrong phone and you did not send me the correct phone even after I returned it to you, post your request to return. Now, what are you waiting for? You confirmed that you would refund the full amount, but you did not mention in your email. I trusted you:
1. First time when I made full payment online when I placed the order. Note: I did not take Cash On Delivery option
2. I trusted you II time when you asked me to return and I returned the phone by making courier charges also myself.
3. I trusted you III time and got confirmation from Xolo Service centre that the phone is 3G, but not 4G. (May be you thought that Xolo would never give in writing, but they did!).
Now, you asked me to return the phone to Gurgaon address, without any written assurance that you would refund the full amount. If you want me to trust for the 4th time, sorry. Trust me JUST ONCE and refund the full amount or send me the phone that I ordered. I will then return your 3G phone without fail, as I do not have quality department as you have, which can easily "fail" any product.

Nov 24, 2016

Updated by samoop my address kripesh p
villaramvayal h
kakkachal po
bamdaduka
kasaragod
order no [protected] item code bd 3096784
sub ordr no [protected]
imei no [protected]
invoice number sc7601/16-17/203650
invoice date 26 oct 2016

Nov 24, 2016

Updated by samoop im purchasing redmi note 3 on snapdeal at november 3rd but now my phone touch is not working please replace my phone

Nov 24, 2016

Updated by shilpa puri Kindly reverse my payment

Nov 24, 2016

Updated by gopal singham i am lodge and update my complaints on 12 nov 2016 but now noany solution are avilable my complaint no is 36809494
and many more complaint are there

Nov 25, 2016

Updated by gopal singham not any resolution was doing by snapdeal please take action

Dear sir I am coustmar of snapdeal online shopping site
Order ID: [protected] (1 Item)DETAILS
Placed on 09 Nov, 2016

1.i am order LE ECO 1S mobile on 09 nov 2016 the product was delivered me on 12 nov 2016.
• 2. when I purchases this mobile this offer is available With 14-Day Easy Returns policy, you are eligible for Return / Replace till 14 days after delivery. Use Return / Replace options on My Orders.

2. when I open the box the deta cable, eject sim tool, ear phone was not found in it box .and the mobile was heating very fast and more heating in just in atime then hang the mobile .
3.i am lodge a complaint on snapdeal coustmare care on 12nov 2016 the product is incomplete assercries and the phone is heat very fast in just a time so I requested to you please replace my produt as soon as .
4.my main problem is the mobile phone heating more amd moe and very fast and then hang the mobile so I requested to you pleasedo personal interested and solve my problem as soon as please replace my mobile .

Then 21 nov they are call me the product was not refund when I told why they are disconnected my call
He told me the 400 hundred rs are credit in my a/c but not any amount was credit in bank status shown and the amount is very low to service this phone .
And market perice of his assessries is very high and coustly . so main problem is heating and hanging
When I call to snapdeal coustmar care he asked me to go le ceo service centre the address is cyber tech ploat no HA 14 city centre sec-4 bokaro .jharkhand and I am goto service the woner was say me this is not a le eco sevice centre I am very thrusted and my money was spend about 600 hundred because the service centre distance about 200km the money was spand by snapdeal coustmare care and this address was told me a snapdeal coustmare care .
So I requested to you please do some right dessigion about this product please I am very poor family I requested to you please do some personnaly extra effort and do right product and complete product for me please sirkindly requested to you please .thanku
And you are kindly requsted to you please mail me on this email id [protected]@gmail.com please not any mail may be see on registred email ids
Mob-[protected]
Company details: +(91)-[protected], 246, 1st Floor, Okhla Industrial Area Phase 3, Delhi - 110020 (Map)
www.snapdeal.com

Nov 25, 2016

Updated by gopal singham please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please

Nov 27, 2016

Updated by gopal singham please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please

Nov 29, 2016

Updated by gopal singham Dear sir I am coustmar of snapdeal online shopping site
Order ID: [protected] (1 Item)DETAILS
Placed on 09 Nov, 2016

1.i am order LE ECO 1S mobile on 09 nov 2016 the product was delivered me on 12 nov 2016.
• 2. when I purchases this mobile this offer is available With 14-Day Easy Returns policy, you are eligible for Return / Replace till 14 days after delivery. Use Return / Replace options on My Orders.

2. when I open the box the deta cable, eject sim tool, ear phone was not found in it box .and the mobile was heating very fast and more heating in just in atime then hang the mobile .
3.i am lodge a complaint on snapdeal coustmare care on 12nov 2016 the product is incomplete assercries and the phone is heat very fast in just a time so I requested to you please replace my produt as soon as .
4.my main problem is the mobile phone heating more amd moe and very fast and then hang the mobile so I requested to you pleasedo personal interested and solve my problem as soon as please replace my mobile .

Then 21 nov they are call me the product was not refund when I told why they are disconnected my call
He told me the 400 hundred rs are credit in my a/c but not any amount was credit in bank status shown and the amount is very low to service this phone .
And market perice of his assessries is very high and coustly . so main problem is heating and hanging
When I call to snapdeal coustmar care he asked me to go le ceo service centre the address is cyber tech ploat no HA 14 city centre sec-4 bokaro .jharkhand and I am goto service the woner was say me this is not a le eco sevice centre I am very thrusted and my money was spend about 600 hundred because the service centre distance about 200km the money was spand by snapdeal coustmare care and this address was told me a snapdeal coustmare care .
So I requested to you please do some right dessigion about this product please I am very poor family I requested to you please do some personnaly extra effort and do right product and complete product for me please sirkindly requested to you please .thanku
And you are kindly requsted to you please mail me on this email id [protected]@gmail.com please not any mail may be see on registred email ids
Mob-[protected]
Company details: +(91)-[protected], 246, 1st Floor, Okhla Industrial Area Phase 3, Delhi - 110020 (Map)
www.snapdeal.com
Snapdeal.com Customer Care's response, Nov 25, 2016
Dear gopal singham,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Updated by gopal singham, Nov 25, 2016
please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please
Updated by gopal singham, Nov 27, 2016
please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please

Not get gold 14 days refund or return offer and incomplete asseressies

Nov 29, 2016

Updated by gopal singham Dear sir I am coustmar of snapdeal online shopping site
Order ID: [protected] (1 Item)DETAILS
Placed on 09 Nov, 2016

1.i am order LE ECO 1S mobile on 09 nov 2016 the product was delivered me on 12 nov 2016.
• 2. when I purchases this mobile this offer is available With 14-Day Easy Returns policy, you are eligible for Return / Replace till 14 days after delivery. Use Return / Replace options on My Orders.

2. when I open the box the deta cable, eject sim tool, ear phone was not found in it box .and the mobile was heating very fast and more heating in just in atime then hang the mobile .
3.i am lodge a complaint on snapdeal coustmare care on 12nov 2016 the product is incomplete assercries and the phone is heat very fast in just a time so I requested to you please replace my produt as soon as .
4.my main problem is the mobile phone heating more amd moe and very fast and then hang the mobile so I requested to you pleasedo personal interested and solve my problem as soon as please replace my mobile .

Then 21 nov they are call me the product was not refund when I told why they are disconnected my call
He told me the 400 hundred rs are credit in my a/c but not any amount was credit in bank status shown and the amount is very low to service this phone .
And market perice of his assessries is very high and coustly . so main problem is heating and hanging
When I call to snapdeal coustmar care he asked me to go le ceo service centre the address is cyber tech ploat no HA 14 city centre sec-4 bokaro .jharkhand and I am goto service the woner was say me this is not a le eco sevice centre I am very thrusted and my money was spend about 600 hundred because the service centre distance about 200km the money was spand by snapdeal coustmare care and this address was told me a snapdeal coustmare care .
So I requested to you please do some right dessigion about this product please I am very poor family I requested to you please do some personnaly extra effort and do right product and complete product for me please sirkindly requested to you please .thanku
And you are kindly requsted to you please mail me on this email id [protected]@gmail.com please not any mail may be see on registred email ids
Mob-[protected]
Company details: +(91)-[protected], 246, 1st Floor, Okhla Industrial Area Phase 3, Delhi - 110020 (Map)
www.snapdeal.com
Snapdeal.com Customer Care's response, Nov 25, 2016
Dear gopal singham,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Updated by gopal singham, Nov 25, 2016
please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please
Updated by gopal singham, Nov 27, 2016
please do some needful action because your team will be say only one thing i will credit 400 rs in freecharge a/c but i havenot any freecharge ac so i requested to you please do needful action for my product the main probleam is heating and hanging probleam so i requested to you please look coustmar end please

Not get gold 14 days refund or return offer and incomplete asseressies

Nov 23, 2016

Updated by Manju Rachagoudar Really unhappy with snapdeal I didn't do this mistake again with snapdeal

Nov 23, 2016

Updated by nikss7006 My name is Nikunj Gohil.

Nov 23, 2016

Updated by Mohammad Shahnawaz Quadri Again I got a call from Snapdeal, specifying that the refund is rejected as QUALITY CHECK failed. Following are the main points of the discussion:
1. What Quality Check - no specifications given, only statement is quality check failed
2. After some grilling, she replied, reason given for refund "misfit" was not correct as this is the maximum size available, hence its not a proper reason
3. Even after some more debate, she again recalled the same old reason given by another person earlier "Manufacturing Defect". Although these guys utter this word Manufacturing defect, but I don't think they know its meaning. As with this reason, they are rejecting the refund

Dec 01, 2016

Updated by Mohammad Shahnawaz Quadri I have got the product {Sandal} back with Me. Still I have not got any call/update from snapdeal.

With the images, its very apparent that there is no issue with the product and any one can see that [I have issue with size/fit]. Please refer to the images attached.

Dec 01, 2016

Updated by Mohammad Shahnawaz Quadri I got a call from snapdeal and they offered me compensation of 400/- against the issues I had faced, not replacing the product [which cost approx. 800/-].

Although the offer is not equivalent to the product cost, but still I had accepted the resolution given by snapdeal.

Nov 23, 2016

Updated by Janmejay Singh Rajput complaint no[protected]

Nov 25, 2016

Updated by riyazone No use.. I lost 100 Rs calling to snap deal..I'm going top raise a complaint at Customer Court