Snapdeal.com Complaints & Reviews

I ordered a t shirt online via snapdeal via order no [protected], but as per the quality issue, i decided to return it, a return request was raised and commited to pickup it in 1-2 days but it has been 7 days but still its pickup is not done, i have contacted several time to customer care but they gave me same reply of picking it in 1-2 days, plz pickup the product, aarav muradya, mob. [protected]

Sir/mam
I received a cal frm snapdeal tht i m a lucky winner to get a prize as i m regular customer. I chose iphone 6s as my prize to which i was asked to purchase a product more than 4000. I purchased a tablet n aftr paying for my tab i was asked to submit tax of 12000. Kindly help me out odrwise i would b trapped in solid fraud n already my money for tab is stuck with snapdeal.

They msgd me the acc no.
Canara bank
Account no[protected]
Ac name - ginger infotech
Branch-bodla agra
Ifsc code-cnrb0001441.

And i have been receiving these msg n calls frm [protected], [protected].
I had a word of all this with prabhat vineet rahul o[censored]r snapdeal company.. Also prabhat said he will make ayush sharma a tax manager to talk with me tom morning. Kindly help asap sir odrwise i would have to file a case in court of law.

Deepanshi sood
Chandigarh
[protected]

Order ID: [protected]
from 3rd nov I many times called customer care
even mailed them at writetous email id
nobody is coming to take return
also already subitted same complaint before in consumer complaints wbsite

why they not taking return request even if its metioned in website and why such fraud happening can anybody tell?
whats way to overcome such pathetic blatant fraud?

Order ID: [protected]

I had recieved a damaged Prestige Mixer from snapdeal...Item returnd amount also credited to my account...BUT WHAT ABOUT THE COURRIER CHARGES WHICH I PAID?? i had uploaded the waybill to snapdeal 18 days r over but still the courier charge of Rs 440 is not credited in my account

Sir
Mene online mobile order kiya tha jo ki
Kharab nikla tha tab company se bat ki thi
To unhone mobile wapss bhejne k liye kaha or mene wapss bhej bhi diya par kafi samay
Ho gaya h par mujhe mera paisa wapas nahi
Mila jiski amount 5499 h unhe mobile bhi mil
Gaya h fir bhi mujhe aj tak paisa wapas nahi mila so sir ji please mera refund dialane meri help kijie dhanyawad

I have order a bedroom set through snap deal but unable to order my free installation. Since the item is packed and has only 7 days for return as per policy we have already lost 4 days and no body has contacted for installation . I have sent an email to their help center but no response. I would like to lodge a complaint on the post sale service.

The order no in Snapdeal id [protected]

Sir,
duly paying rs.5, 079/- through south indian bank debit card on 02.11.2016, i have placed an order for titan octane watch model no.Ne9308kmo1j men’s watch, vide order no.[protected] and the watch due for delivery on 10.11.2016. Instead of watch, i found i-kall mobile model no.88 in the box received by courier. Mrp of the same is rs.699/-.

Contacted with customercare and lodged complaint ticket id no. 35677694 on 10.11.2016 itself. They assured me that they pick up the product and send the ordered product. On 11.11.2016 ecom plus courier person came for pickup the product and said that in the box there is mobile phone instead of watch and rejected for pickup.They informed that through confirmation mail from snapdeal only they pickup the product.Again contacted with superiors in customercare on 13.11.2016 and asked me 48 hours time period to pickup the wrong product delivered, but failed. After completion of 48 hours on 15.11.2016 again contacted superiors in customercare and they asked time for 24 hours, but failed. After completion of 24 hours on 16.11.2016 again contacted superiors in customercare and they asked time for 24 hours, but failed. How extending the days for rectifying the problem.

In the meanwhile on 18.11.2016 at 12:02am i received email from [protected]@snapdeal.Com that there is no response from me regarding pickup item for replacement.It seems that we no longer want to return it.Thus snap deal were closing the request.Again contacted with customercare and lodged complaint, extending the days for rectifying the problem.

Finally customer care members said that we are helpless in the issue, we have provided the cell numbers of two ecom plus executives who came for reverse pickup of wrong product in the two days and rejected on[protected] and[protected].
1) on[protected] ecom chakradhararao (cell : [protected])
2) on[protected] ecom a.Praveen (cell: [protected])

this knows that snap deal company cheating the people in this manner & how the helpless of customer care executives and superiors in problem solution.

There fore please expedite atleast now without any delay in two days or else we take legal action against the company.

Attached images of wrong product delivered box:

1) image of retail invoice on the box.
2) image of ecom plus prepaid on the box.
3) image of ikall mobile phone box. (product code:s97698-sdl[protected]

yours faithfully
order no.[protected]
m.Satya sai prasad
cellno:[protected], [protected] email: [protected]@gmail.Com

address:
m.Satya sai prasad
9-62-47, drain street,
islampet, vijayawada-1.
Andhrapradesh

मैंने जो सामान बुलाया था वो नहीं आया था दूसरा और पूराना सामान आया था फिर मैंने इस सामान को फिर से कोरीयर कर वापस भेजा और अब ये कंपनी के लोग बोलते है हम आप को पैसे वापस नहीं कर पायेंगे इस सामान की Oder no [protected] है और ये लोग बोलते है की हमारी टीम चेक कर रही है वर्क कर रही है आज कल करते करते अब बोलते है हम आप को पैसे नहीं दे पायेंगे इसका मतलब तो ये है मैंने इन से सामान बुला कर फँस गया और ये लोग 15 दिनों से रोज़ बोलते रहे आप को आप का पैसा मिल जायेगा अब बोलते है नहीं मिलेगा

I dnt know that my complain will be solved here or not.
I bought Matrix hair mask, combo oack with serum. Made 2 order.
1) Matrix hair mask + serum = Rs. 407
2) Matrix Hair mask + serum = Rs. 406

I took cash on delivery of Rs. 407 and paid cash.
I canclled the order of Rs. 406 and never got even the delivery of the same.

The order of Rs. 407 was incomplete as I got Hair mask but not serum., so requested for refund.
They send a courier boy to pick up order of worth 407., name Jw express but instead of that courier, nuvo express came to collect the order. I gave him the mask and he gave me receipt of the same.
Till then i have not got my money back.

While using phone its getting off after 2-3 hours and when I use finger to unlock my phone through finger print sensor and then it's vibrates only but phone isn't open... this issue comes 2-3 times in a day.
Phone hang during operating the phone, I many times reset the phone but same problem comes.

Order No : [protected]
I had placed an order amounting to Rs 199 but returned it due to some fault. Now I haven't received my refund amount even after 4 days of Snapdeal saying me that they have refunded it successfully. Please help me..

I have ordered for Reebok White Running Shoes with Sunglasses at rupees 1999/- as 68% discount as price shown is 6200/-
but in box it is is mentioned as 3699/- and the sun glasses are dirty and shoe also not comfortable . so i go for returned/replace the product.
the snap deal courier boy taken the product after 8 days they made a call that quality check is failed and the same product will be sent back.
after 8 days i got the courier with completely different product i.e black shoes in worst condition

Rajesh
[protected]

Hi Sanpdeal,

I had ordered "Bull's Eye Brown Biker Jacket". Jacket was delivered on 19 NOV 2016 and I opened it on 21 NOV 2016. Product was damage. I was placed for replacement and refund for that. I have suffered for since last 6 day. I was called customer care 10-15 times but they denied for replacement and refund for the product. Executive and sr. supervisor spoke very rudely on call. They was gave me reason o[censored]ser account policy (ACCOUNT DORMANCY).

I want to replacement or refund of the product. So many executive denied for replacement and return of the product. I was complain on consumer forum for that ordered.

Kindly requested to you please provide the replacement and refund of the product.

Order Placed : 15 NOV 2016
Order Delivery : 19 NOV 2016
Replacement and refund Date: 22 NOV 2016
Snapdeal Order No: [protected]
Snapdeal Suborder No : [protected]

Consumer forum E-Docket No : 81640

Kindly assist ASAP

Thanks & Regards,

Priyanka Lambat

Sir i baught a samsung galaxy j3 mobile bu online payment but i cancell this order but i dont recive my refund in my bank account please help mye about my refund states

Order ID: [protected]

I have Order Tata Sky HD Dhamal mix pack as on 11-NOV-2015 through Snapdeal. The very next day have cancelled the order but the order was not cancelled due to order was already shipped. I told to mother not to receive any product from Snapdeal but the courier person told it is not a product. Then my mother have received the courier which was a just an paper in which a Voucher Serial Number was available. Then i have called to customer care they took the complaint for amount refund but i did not get any response from Snapdeal. Over a year i was calling to customer care but none of them were respond me correctly I think the call which i made has crossed for which i have paid for the product. One day In the call conversation i spoke to floor manager he GRANITE for amount refund. Few weeks back a customer care executive told me that amount refund cant be possib, e we processing the product will be delivered to you so call to Seller he will deliver the product. The same told to seller he asking a written mail from snap-deal stating that the product has to deliver the product. Now Snapdeal again they have started asking 48 hours to send an mail.

Therefore, I am compelled to file a complaint in the consumer forum against Snapdeal. You are requested to do the needful at the earliest and oblige. Please help me to get my money back or product.

I ordered earphone and i got packed empty box. I was so shocked i tried to call all no of snapdeal company but all no are switch off i also filed complain against that and requst for refund but i didn't get any kind of reply. I also called customer care of snapdeal but no human being their to pick up my call i only heard machine voice. What should i do now.

I ordered trimmer nova nht1046 (white)
it is too old and used product.
So please help me .
Item code gn048390
order no.- [protected]
sub order no.- [protected]
invoice date[protected]
invoice number- sf3906/16-17/27243
contact number- [protected]/[protected]

I want to return my order. By mistake i cancel the return request. Now i want to return my order. So again open my return request. I don't get information about my return request. My order no. Is[protected] and my registered mobile number is [protected]. My registered email id is [protected]@yahoo.in. But this id is not working so reply on [protected]@gmail.com. I was editing the address by mistake i cancelled request. So, reopen my return request. If you don't open my return request i will see u in consumer court. The product was a suit but it is delivered of very small size and its completely a waste for me as it does not fit me.

I have ordered 2 nos. Of pillsbury milk choco spread 180 gm pack of 2 but, i got delivery of only 1 no. But, both the items were shown as delivered at snapdeal account. Immediately i tried to report and tried calling the customer care but, i could not reach them as the options were not allowing to speak to any of the customer care executives. I then cancelled 1 of the items. None of them reached out to me till 20th nov'16. I got a call from the cancellation department and i explained them, they said they will inform the customer care team and escalate the matter. They assisted me to reach the customer care team and i explained them on the happening, they said they would accept that they will take up this issue and try resolving it. Later today on 25th nov'16 i got a call from customer care team and they say they can't process the request.

Request you to look into this and resolve.

I have purchased a biker jacket from snapdeal (placed on 08 nov, 2016 & delivered on 16 nov, 2016) and with some issues on its built quality i have resend it back (with in seven days as per the return policy of snapdeal). soon i have got a notification from snapdeal mentioning that my return order has been refunded on[protected]after the quality check policy of snapdeal). but as per the snapdeal policy, it should be refunded with in four days (bank days), but till now i have not received my refund. below mentioned are my order details & bank account details. kindly assist.

Order id: [protected]
Suborder id: [protected]

Bank a/c name: federal bank limited
Bank a/c no: [protected]
Branch: ernakulam/north br.
Ifsc code: fdrl0001004
Ph: +91 [protected]