Snapdeal.com Complaints & Reviews

Sir/Madam,

I have ordered Hueman Navy Blue and Grey cotton blend T-shirt set of 2 as on 08/11/2016.

As on 14/11/2016, i have received the wrong product instead of what actually ordered. I have received Red T-shirt (Single Piece).

As on the same date i returned it. Acknowledgement Number for your reference - 769531 to ShadowFax courier service

Now the courier guy is having that product with himself, telling that snapdeal won`t accept the returned product because it is having only a single piece. Now the product is with him only.

As per his guidelines, I called more than 10 times to your customer care and raised a complaint for refund of the money.

Again and again i am calling and explaining the same issue to your customer care person is headache for me since i have called more than 10 times.

Requesting you to consider this issue very seriously and asap refund the money. For refunding the money you people are already raised the complaint, but its pending because the product is with courier office and he is not returning it to you.

Expecting a well and quick response from Snapdeal Team.

Thanking You.

I have received an order of a Jeans on 17th Oct'16, but size was not fine so I placed a request for return next day. But no one called me for pickup and on 25th Oct, they have closed the return request.
Now when I am telling them to exchange, they are not ready to do.
Please help me to get exchange this product or return.

I am really unhappy with the service you guys are providing - selling defective and old products !!!

recently i purchased VU tv - order number is - [protected]

which was suppose to deliver me in a week time, you gusy sent me in 1 day only, i was very happy .
but after that there was no communication on installation, i tried calling snapdeal number of times and got the response that we only have to contact them .
after contacting VU people they sent installation guy and as we open th pack we found its broken, tv panel is broken ..

why you guys sent me defective piece ????

pls do not purchase anything from snapdeal, they are looting and fooling people ..

how you guys are running company ???
i was a loyal customer and purchased many things from snapdeal, there was no problem till now .
but now they sent defective product .. i raised the complaint . pls initiate the change or refund !!!

HI,
I have purchased laptop battery on 18th oct 2016from snapdeal firstly they sent wrong battery.
secondly battery sent by them is not working properly so i rechecked with dell regarding warranty but they said that battery's manufactured date is Jun-2013 so we are not able to give you warranty.
so snapdeal sold me outdated battery ason 18th oct 2016.
Now they are not replying me on my email.
can you please consider this is my complaint.

We have ordered a jacket from snapdeal on 6th november, 2016. they delivered a wrong product on 8th november, 2016 i.e a trouser in place of jacket. We informed the customer care on the same day to get the wrong item picked up. from 8th november we are calling the customer care 3-4 times daily and they are not coming to pick the item and niether giving us our refund amount. once a person came to pick up but when i told him abount the wrong item delivery he refused to pick up. we are fed up from these snapdeal deal persons, everytime we call they give us two days later date. Even on website they update the date two days later than the current date and whenever the day comes they again add two more days into it. they are literally harassing us. Please help

My registered mobile no is [protected]. This is bring to your notice that, it is very much
unprofessional/unethical behaviour from your side towards your
customer. I purchase a Ray-Ban sunglass (order no-[protected])
spending 4254 rs and after receiving I came to knew that the product
is not genuine, it's a fake Ray-Ban. So I made a return request on
13th Nov, giving return reason " I have received a damage product", I
mentioned DAMAGE caz no option available regarding FAKE at your site,
so I have to choose that one...
On 14 th Nov the product was picked up, as per your policy the refund
should be initiated with in 72 hours, but till 20 th Nov I had not
received any confirmation regarding refund. I have no issue in that, I
can understand. On 21 th Nov, I got to knew that my refund was
declined, as it was failed on quality check. So I contact one of your
customer care executive, and he let me knew that the quantity check
was failed as they received a damage product. I didn't accept the
reason, becasue I clearly mentioned the return reason " I have
received a damaged product", so I questioning him if I received a
damaged product, I will send back you the same..Finally he reopen my
case. Today morning I received a call from Snapdeal Help center, she
told me that my refund can't be completed since there was no damage in
the product, it is okay. Since I mentioned the return reason " I have
received a damaged product" but the product is okay so my refund can't
be completed. That time I was very surprised, caz yesterday your team
told me, my refund is declined caz the product is damaged, but as soon
as I protests they changed the reason, now they told me there was no
damaged in the product, so they can't refund my amount. As I mentioned
earlier, the main reason of return is, you supplied me a fake
product, but since in your site there were no option available
regarding FAKE so I wrote DAMAGED.. Finally she again told me I have
to wait another 48 hours to get the status of my refund...

Why u give me such harrassment to give my own money, this is a very
serious issue, pls look into this matter with high
importance...Otherwise, I have to knock consumer court door..

Regards,
Bhaskar Gogoi
[protected]

I have ordered a mobile Moto G Turbo Edition 16 GB on 17-11-16 from snapdeal.com and it was delivered to me on 22-11-16. After opening the package I started the phone after reading the manual. Mainly I encountered two main issues,
1. Internet cannot be connected through sim card.
2. Front Camera Quality not as par as stated i.e. 5 MP.
I request them to return this item, But customer care executive says this item can only be replace. So I request them to replace with another phone for which if needed i can pay more, but he said only same item can replace.
Can I get refund after returning the phone or replace with another phone

Hello,

First m very very disappointing with ur product that you send to me.. The product looks different and not at all expected..

M working in a MNC company.. And generally i have hardly time for shopping n other free time.. M so busy man. That's why i shopping online..

The product you send to me i just not even touch it... When i saw it after i picked it up.. M very disapointing .. N as ur policy i create return request..

After this ur one of the pick up boy come and he checked the quality and satisfied with it.. And he gave me the slip. .

Now when i checked the status of my ordered.. It shows quality checked failed.. Return request declined.. It was really dishearted to me.. M very disapointing with it.. That how you said that..after this incident I never shopping online now...

Please help me because i am a middle class man .. And that much of money means alot to me.. Please help me to out of this..

Or i just go to consumer court for help..

I mentioned the details of ordered below, please help me out of this.

SUB ORDERED ID: [protected]
PRODUCT : NIKE SHOES

Thanks

Vikas kumar

Sir
I ordered on[protected] to buy two chairs branded as chesterfield high back office chairs by paying online Re 4539/ through my SBI ATM card to snapdeal.com. The seller was kv industries New Delhi and contract was that
the two chairs at my Alwar address would be delivered latest by 13-11-16.the
delivery period was wilfully extended to 16-11-16 and then with the prices of the chairs were raised to Re 6999/ and my complaints ref No 35809908/ Dt12-11-16 & ref 36352761/ dt 18-11-16 & 36403528/dt19-11-16, resulted in fooling me by way of wrong assurances of sending the chairs and ultimately wilfully and illegally the snapdeal cancelled my order on[protected] in the
name of his failure & credited back my money on 22-11-16 into my SB a/c.
their such action is quite arbitrary, wilful, unlawful, breach of contract, comes into immoral & unethical business, and cheating.The seller ca'nt make a rise in the price in supplying the contracted product to me, but the snapdeal cancelled my order.They kept my money Re 4539/with them for a period of more than one month and cheatingly tricked to cancel the order and not paid me even the due interest accrued upon them for my money dishonestly they used.The mental agony I suffered for this all nonsense at their irresponsible part, I deserve to be compensated.Snapdeal should immediately blacklist such cheat sellers but it is patronizing them by allowing them to price rise the products on his site and indulging in favouring such cheat sellers who wilfully break the contract in supplying the product delivery. A stringent action is requested to be taken against the erring snapdeal.com & the seller.
Best regards shiv charan sharma( mob - [protected]) 156 Gandhinagar, Scheme 8, Alwar(Raj)301001

Hi Mathew,
Your Sameer 1000 W Waterproof Submersible Immersion Rod is on its way!
We've packed it with care and shipped it through our courier. It will reach you between 11 Nov, 2016 - 15 Nov, 2016.
Order ID: [protected] Placed on: Sun, 06 Nov, 2016

UNTIL NOW I DIDN'T RECEIVED THE PRODUCT. KINDLY ARRANGE TO CANCEL THE ORDER AND REFUND MY MONEY BACK. LET ME KNOW WHERE IT IS POSSIBLE TO REFUND THE SAME.

I purchased a mobile phone -BQ S38 from Snapdeal. Order placed on 22.10.16 with full payment 2699 on line. Product delivered on 25.10.16. It was a Diwali gift for sister, so checked it on 29.10.16 before handing it over.
The handset was defective- on keypad, if you press 1 it shows 2, if you press 2 it shows 3, if you press 3 then comes 3, and thereon.
I immediately put in request for Return/Replacement on 29.10.16 through customer care desk. Subsequently, I made calls on 30.10.16/ 31.10.16/2.11.16/ 6.11.16/ 7.11.16/ 9.11.16 ...made almost 10 calls. Every time the executive assured that he/she would refer the case to resolve. Twice spoke to Supervisors- Sripad and Naveen, who agreed and assured that such a handset is useless and they would get back with solution.
On 9.11.16 I received a mail from Snapdeal team that I should go with the product to the Service Center of the phone i.e. BQ, get a verification letter from them about the defect, and then they will replace/return. At the first place, I felt that if I bought it from Snapdeal and made payment to Snapdeal, and if I received a product with manufacturing defect at the first instance, why should I be asked to go to the third party?

I checked on-line the locations of the service center. Visited the closest one at Dilshad Garden it was shut down about a year back, checked another Center at Karawal Nagar that is also shut down, searched for the Head office number on line, tried customer helpline, number not active...I managed to speak to somebody who had a franchise earlier of BQ... I was told that the BQ mobile company-support in India has packed off after Diwali... after selling all their 'dead stock' to online companies like Snapdeal which sold them at some discounted prices and made fool of many customers like me in Diwali Season sale!

I have written two mails to Snapdeal team apprising them of the situation...no response... Now, when I contact Snapdeal they give me a mail saying that my product is 'not eligible for Replace/ Return under company policy!'
I wonder how such big companies are making fool of thousands of customers like me with such malpractices openly!

Since this matter has come to a dead end after almost four weeks of pursuing it with Snapdeal, I would like to take it up with Consumer forum/ Consumer court for proper action against such company.

I Hemant kumar fed up with many complaint to snapdeal but did not get any positive response from the snapdeal customer care I Booked Vu Tv 40' from the snapdeal I got product late as well as damaged they did not picked tv from the delivery address I make complaint after waiting a long time I got my Tv amount back but still I DID NOT GET MY AMOUNT SPENT BY ME TO COURIER YOU I AM FED UP AS WELL AS DISAPPOINTED WITH YOU SNAPDEAL now i want my money back that i spent through courier charges WHICH IS 2500 VERIEFY AND TAKE NECESSARY ACTION TO SOLVE MY PROBLEM here I am attaching the courier slip copy I WANT MONEY BACK IN MY A/C THOROUH WHICH I DID ONLINE TRANSACTION I DONOT WANT MY MONEY IN FREE CHARGE A/C BECAUSE I DO NOT WANT ANY DEAL WITH SNAPDEAL DO AS EARLY AS POSSIBL order id is Order ID: [protected] I make so many complaint i did not get any response fro customer care my complaint no are 36661178, 32468708, 36020031, 36347100 no respoonse from snapdeal I have uploaded courier slip with this application

I ordered - Panasonic Monitor Over Ear Headphone s for Ipod / MP3 player RP-HT161E-K Without Mic for Rs479 through net banking on 22-Nov-2016 at 8:50PM.After the transaction amount was deducted but the order was not placed.and no order information is available on Snapdeal. Please CONFIRM THE ORDER OR REFUND THE AMOUNT WHICHEVER IS POSSIBLE

Bank name- City Union Bank

SNAPDEAL ACCOUNT NAME: BARATH

I have received a product 15 w Wipro LED bulb six piece vide above quoted order ID. But unfortunately one bulb found in fuse/defective condition. I have post online replacement request. But, I got a reply from snapdeal that due to unserviceable of their courier partner they unable to take delivery from home and item to be send to snapdeal through courier to their Wodehouse and courier charges are also reimburseable. Hence I have send the product to the seller vide first flight courier AWB number is- U[protected] on 17/11/16 and courier charges is Rs 206 is also paid. I have already sent mail at [protected]@snapdeal.com with scan copy of courier receipt. But unable to communicate with customer care executive for confirmation. I am in afraid about mail from snapdeal today that replacemen may be cancelled in 48 hrs. Kindly confirm me the position of my replacement and courier reimbursement charges.

Oder id [protected]
payment type : prepaid

your courier (ecom express, madikeri ) channel collected rs.350.00 from my office to deliver the above product by stating it was postpaid. After various phone call i agreed to returned the same.
As snapdeal customer, i never face such situations in previous purchases.
I never forgive such a fraud transaction
since after 1 months waiting for him i am registering complaint with you.
Kindly take action on him
hope your company will do

I have booked HP Pen Drive 32GB V210W on snapdeal on 13th November 2016. At time of booking it showed me that it would be delivered between 16th to 18th November (Which is fake promise from your end.). Today's date 22nd November come. Still I have not received my pendrive. Is it how you delivered product to customer. I have already paid using net banking. My order ID is [protected]. This is worst experience for me. I only support you because you are Indian company. But if you treat your customers like this then I have to move to other service providers like Amazon which provide best customer support.
I have planned to give birthday gift to my friend. But now his birthday gone. Can you solve this issue????

HI,

Your CCE is rediculous. Have ordered 1 Kutri of worth Rs.300/- .However, got different product.

Called at CC for almost 120 times.No response. Its not about money its about Customer service experience.

Requested for replacement but its almost 1 and half months.All I hear is wait for 48 hours.

My order is [protected]

Refund my money

Hi,
I have ordered ASUS ZENFONE GO 5 mobile through snapdeal. Paid the amount .But received a SOAP and charger instaed of mobile . I need to get refund for my order .
Order Id: [protected]
Order date :Nov 18 2016
Ordered Item : UNBOXED Asus Zenfone 5 A501CG 8GB White
Invoice Number: S37E79/16-17/2737
Seleler details: Technix Electronics Pvt Ltd-GGN SDRNA VL
Deleivered a packed box on Nov 22 2016 . Pack contained a soap and charger for mobile .
Return request registered .order returned id :36630980
I have ordered many items through online. But this is the first bad incident happened for me.

Hi bought a mobile and its has been delivered with expired warrentry
please replace my mobile as it is not applicble for warranty
it is not fair deal you sell expired item on your shopping mart

mobile details. voice

mobile name. lenovo x2-AP 4g gold
oder id [protected]

my no [protected]

As you sending the product by 3rd party courier service such as gojavas they are not providing delivery persons contact number and they are updating in tracking as customer not available without contacting the customer and the customer Care number of gojavas doesn't exist.
Please give me the status of delivery and when that courier service could deliver my product.